Apple KNEW their phones would bend! - WAN Show May.25 2018
Linus Tech Tips
·Linus Tech Tips
·2019-05-06
·
10,742 words · ~53 min read
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and we're live on the new set
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again whoa this is like the third set in the last
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two months month two months are you counting the between two ferns kind of
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yes yeah definitely yeah so fourth
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okay so we had the original set yeah then we had between two ferns temporary
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we had between two ferns deluxe but i don't think that necessarily counts
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because it was like between six ferns um and then we had like the we're in a
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corner and it's weird and then now we're here it was like the attack linked
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sideshow yeah like yeah tech dinked get out of here
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get out of here relegated to the corner now dedicated hex wall yeah this is blue
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this is the new set the the orange chair is a little clashing uh though the white
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and grey chair works pretty well uh maybe we'll try to swap that one out who
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knows it'll probably never happen doesn't matter this is the new set
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welcome to the new gnawan shed bizarre
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yeah it's weird it's it's also very weird because we've had the WAN Show in the
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other corner of the office near where the workshop is
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uh for the longest time not not the entire
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time that we've been here because rancho was technically like in some weird spare
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room for a little while and all this kind of stuff but for many years it's
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been in the same corner facing the exact same direction and now we are like
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almost as far away as possible from that point at the complete other side of the
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office should be quieter over here it should be a lot quieter and i think the
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sound absorption stuff in general should be a lot better um
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we'll have to i wonder what the twitch chat is saying let's do a straw poll
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actually i'm going to set up a straw poll straw poll dot me
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i want to ask people
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whether it's like thumbs up or thumbs down for this set versus the other set
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all right do you prefer the old area do you like the new area
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a new set better
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worse worse wait third option
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i d g a f
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i don't care
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f whoa
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i don't care fatso hey
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that's mean i resent that okay what the heck
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what just happened i'm gonna refresh what is that there we
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go all right i want to see what twitch chat
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has to say um
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there we go i missed the old set i expected that i expected a lot of people
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were gonna bring that up we fear change
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yeah a lot of people do fear change in general what do you think ed
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new set old set which one um i'm working on throwing a light at
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you guys ed's trying to give us another light i think it looks mostly okay
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no background yeah it's a little weird background
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yeah yeah get out of there you're blocking us instead of lighting
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okay let's see way to go ed it's like you work around camera some people just
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aren't camera aware you know so we got lots of sweet oh wait
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are you still talking about straw poll i am okay here we go we got nothing never
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mind we've made it so a lot of people don't care
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majority people uh if they care think it's worse but
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that's not super surprising because again people fear change we're gonna ask you next week we're gonna ask you next
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week again we're gonna maybe keep this poll going also the lighting is like
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really not perfect yet uh but we'll we'll we'll see how it goes i'm i'm
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interested in what people think i think it should be darker oh just mood lighting yeah get some
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candles yeah the flickering yeah that phillips hue tech candle okay but now
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on to the actual show what do we have lots of sweet topics
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tons of topics we finally found out for sure what happened in the unfortunate
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uber accident from march where that woman was killed yeah we also now know
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that apple knew that the iphone 6 would
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bend they knew it was going to bend before it launched
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now we know that that's sick that is actually pretty
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interesting also nintendo bans all online access to switch devices owned by
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hackers this is on a account basis we'll talk more about that later and there has
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already been gdpr complaints made against google and facebook in the least
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surprising news ever this is the deadline day for gdpr so you should stop
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getting mass emails about it pretty soon here um i'm sure you
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received a lot by the way we're updating our privacy policy i didn't even know i
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subscribed to you unsubscribe
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i did a thing with the forum which is it's gonna annoy some people for
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suresies but instead of emailing everyone i mean so the next time you go
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log in yeah it's just like hey i saw that and it confused me at first i was
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like god type the wrong thing in and i load it again i was like i'm gonna have to scroll down see my problem is i did
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the same thing so i think a lot of people are gonna be pretty confused you gotta scroll down and click the agree
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button sorry about that we're all in trouble a little confusing let's press the button let's go
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uh oh really
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oh yeah it's a beautiful lagoon hold on never
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leave hold on how do i i can't just
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yeah okay what's wrong
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will that do something hey yes yeah that
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will give you swamp butt yeah
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oh i'm dead thanks ed killing me off in the intro
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maybe that's why i left
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savage jerky savage just like ed um moss backpack the black pack yeah and
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then a bloody game nutty gaming keyboard
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and we're back i'm happy that i fixed the uh fix the intro
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i wonder if that's the only time that it's been broken and then came back to
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life eventually um a new intro for a new beginning
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speaking of what is that doing the reddening he's
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messing with the light whatever keep keep it going speaking of uh not new
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beginnings old old old happenings what just happened you may remember
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what have you done can i keep going i fixed it
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travel back in time too yes september
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2014 when the iphone 6 came out
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and unboxed therapy was like biggest video of all time drop
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okay yes yeah so there's a bunch of viral
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content videos and pictures of people like look at my nice new shiny iphone
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all bent to the shape of my legs my hips or jeans are so tight and then all the
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iphone haters like me were like
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and then yeah like they i've got an Android phone they don't always design things good
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it's a brick it doesn't bend and then apple basically said like this
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isn't a design flaw
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it's designed good it's just there's like some bad apples
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out there you know we made a million of these things get it
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but now information contained in internal apple
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documents filed under seal in a class-action lawsuit show that apple
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knew that the iphone 6 and 6 plus were susceptible to bending prior to the
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phone's launch the company found in an internal
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investigation that the iphone 6 is 3.3 repeating of course times more likely to
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bend than the iphone 5s and not surprisingly the 6 plus is 7.2 times
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more likely to bend than the iphone 5s
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that's kind of a weird statistic because like the big one's more likely to bend
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than the small one no no kidding yeah yeah i was going to say that make
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sense so then the phone launched and everyone found out they were bending and
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that was bad and then in early 2016
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many iphone 6 and 6 plus devices start to exhibit symptoms of what's called
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touch disease so you would get like a flickering gray bar
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at the top of your screen or your your screen would be working only intermittently or not at all yeah
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and then it was determined by various third-party repair
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people that that was happening because the the
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integrated circuit responsible for transiting the touches
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to code was getting lifted off of the board
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because your phone got bent so then the chip would get lifted off a little bit
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so then people started complaining about that and apple didn't say anything they didn't confirm
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that but they quietly started to put what they call underfill underneath the
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chip so that future phones that got shipped would actually be stronger but
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they didn't say that to the public they did not publicly acknowledge touch
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disease until november 2016 even though it was may of that year that they
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started fixing all of the chips
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and they only acknowledge it in november right because there was like widespread
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news reports about the issue and then that at that time they said
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that they were going to start replacing touched disease phones for a mere 150
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and that had previously been a 350
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charge and in its public announcement
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when they said they were going to do all this they didn't actually say that they changed
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that they started fixing them yeah they didn't say that yeah
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they just said they're gonna replace the touch disease once yeah
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it's like i can't say i'm surprised but it is really interesting news
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it's probably gonna hurt some at least some amount of the apple fanboys and but
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the apple fanboyism hasn't been doing very well over the last few years well this is the thing it's just an another
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episode in a series of trust betrayals over the last while whether that's iOS
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rollouts i've had all these bugs or whether it's what else did they do
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uh naming schemes or
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help me out here the the 10 came out and
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while a lot of people do like it there's a huge amount of issues with it um
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taking away the headphone jack pissed a lot of people off big one including
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loyal fans like like they i i know this is coming from a pc
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fan and like an Android fan but
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i feel like sentiment really isn't there lately like
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back when i used to work in a computer store there was like you'd have the mac
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people come in and they were really hardcore and i worked with people that
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were there that were mac fans and they were really hardcore and it was kind of hard to
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debate because it came down to both sides were giving logical arguments it
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just was that one side put more weight on one thing yeah the other side put
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more weight on a different thing sure so that made it so they liked different
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things it was fine it was an interesting battle now it's kind of
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getting a little worse because the stuff that they used to
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trash on like like pc stuff or Android
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stuff for is starting to happen on their side as well and then i think that google's closing
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the gap now that we have a flagship device that kind of represents Android
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being the google pixel then it's kind of easier although
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apple's still ahead in that and this we're talking about phones here let's
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acknowledge as a Windows user Windows sucks i'm like this close to the
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switching to mac what what what version Windows do you run
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uh i don't think i have the spring creators update on 10 oh yeah um that might that
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might be why i shouldn't have to use like 2004 software i know to get a good
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experience like like 2018 stuff should be the best
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stuff if you can make it work without being a pirate um
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you can get the the embedded systems Windows 10 version it's far better
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or i would recommend uh the same situation embedded systems but you don't
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have to be a pirate to get it uh Windows 8.1
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it's just a lot better yeah it's one of my favorite things is
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when you're like hey i want to disable Windows update and they're like or
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no it's like
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what that's not how a computer is supposed to work anyways i think we're
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probably good for that topic no there's more interesting things about it okay so
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bad in a court filing in the class action case apple's lawyers wrote that
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its rigorous and comprehensive reliability test data proved that
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enclosure bending and twisting cannot cause
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the the the touch disease issue unless the phone had already been repeatedly
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dropped on a hard surface and i think that's so interesting
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because what what it says to me is like look
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we made a design choice
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but that choice like sure it might cause bending but it's that choice is not
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going to brick your phone and cause this touch disease unless you already screwed
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up by dropping it a bunch it harkens back to i believe it was the iphone 4
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circa 2010 where you're holding it wrong is that right
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well i don't know it was they couldn't get good qual uh call quality because
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there was a band of aluminum around the outside so calls were dropping and their
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official response was making phones is hard we're really good at it but no one
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could make a phone that's perfect so we're still the best it's just phones
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are hard so they what they what they're doing and they need to do
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this is they need to continue to promote this and propagate this this
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like fiction that we all buy into where apple has superior engineering as soon
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as that myth erodes then what do they have yeah
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so i think this is very own brand for the lawyers to have this
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this statement that stance yeah that makes sense
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um we're moving on to a hard topic now
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uh it's it's something that's difficult to
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approach in general and people have talked about it people have mentioned it
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in in twitch chat already asking why uh it wasn't like the first topic it wasn't
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the first topic because i just didn't necessarily think we would lead with
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this i wanted to bring something slightly more upbeat to the table um
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we have had this man on the WAN Show in the past who's one of our guests quite a
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long time ago when we used to bring a lot more guests on but uh john
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totalbiscuit bane has passed away um
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he has succumbed to a four-year battle with
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cancer uh he's just 33 years old
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uh in in the notes but i'm gonna go off notes is talking about how he contributed a lot to gaming as a whole
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he was really big into the starcraft 2 scene uh his his youtube channel was
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pretty massive in terms of reviews if you're in the pc gaming community you
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probably know of him you've probably seen one of his game reviews especially
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indie games especially indie games that was very cool because i really liked
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indie games for a long time uh very few people in the audience might
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remember this but i used to have indie game reviews from pax they got like no
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views compared to the rest of our content so i stopped but still um
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his wife jenna is is still around um and has stated
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that she's going to continue the co-optional podcast as well as her own
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youtube channel so if you want more of that flavor of content uh be sure to
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tune in and unless you have something to say i don't
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i don't think i'm gonna keep going um if
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if you if you want check him out the the
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youtube channel is still there his twitter's still there you can still watch all his old reviews of indie games
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if you want to check different things out um and if you did that if you consume
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that content today you'd still be supporting those who survived him like
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his like his wife jen for example check out her youtube channel keep watching co-optional
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podcasts do all that kind of stuff um yeah rest in peace jon rest in peace
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john and moving on because i don't want to no
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possible segway literally no no possible segway now no
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um so here's a story that we reported on when it first broke in march
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the the accident that happened in arizona with a self-driving uber
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that uh again this is actually also kind of dark it was the first pedestrian
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death in a self-driving car case so
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there's there's been a report published by the national transportation safety
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board it has all the details of what happened what parts of the car's systems
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failed uh the human error the software all of it we know now
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finally so
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there's really a play-by-play in the report which you'll be able to um click
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through it's source number three if you get access to the wan dot doc or if you
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go to the rs article that luke has on the screen yeah
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you'll be able to click through as well from the first paragraph this plan doc will be available on the forum after the
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show by the way and this was posted on the forum by the way by spartaman64
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thank you so for those who don't know there was a
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self-driving uber cruising down a i believe it's
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there's two lanes it's at night there's two left turning
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lanes and then there's a bike lane on the right and basically it's night time
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and a woman crosses the street not at a crosswalk which is pretty much
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irrelevant walking her bicycle and the car strikes
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uh the woman and she eventually died because of her injuries
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there's also dash cam footage that um was released that shows what the car is
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heading towards and also inside the car and the view inside of the car you can
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see an uber employee who's supposed to be responsible for taking over in tricky
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circumstances who appears to be looking down possibly at a smartphone and no one
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knew if this person was being negligent or what
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but now we have more details so
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this is just crazy so what apparently what happened was uh shortly after the story broke we
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learned that the there's a statement from the producers of the lidar systems
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that they believe that they had checked and that their systems had performed
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properly and the report confirms that so
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what happened was as the vehicle approached um i believe her name was
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elaine at first the vehicle detected just an
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object this is at six seconds away from
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collision then as it gets closer it's decided okay that's a vehicle and then
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finally that's a bicycle but here's the problem
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as hold on at 1.3 seconds before impact the
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self-driving system determined that an emergency braking maneuver was needed to
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mitigate a collision according to uber emergency braking
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maneuvers are not enabled while the car is under computer control
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to reduce the potential for an erratic vehicle behavior so the car sees that oh
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this is going to be crazy uh it's going to need some tricky steering to for us
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to avoid this i'm not allowed to do that the driver has to do that so i should
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probably notify the driver there are no alerts set up
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the system is not designed to alert the operator wait it gets worse so then
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you're thinking okay so but if there's someone in the driver's seat i'm just going to say this is still a problem
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because it the car shouldn't have to alert the driver they should be paying
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attention well it still should alert the driver because you could be yes but it shouldn't have to
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it shouldn't have to it should like okay no it should have to sorry but it it the
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the problem should have still been solved right so you should presumably the person sitting in the driver's seat
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they're saying they're thinking oh this looks weird i should take over yeah but
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you would still like to see like you might be thinking when is this a
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situation where the car is going to do it or not it'd be nice if the car was
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like baby bang and then you're like yeah okay i'm going to take over but it gets
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worse because the driver is actually responsible for monitoring
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diagnostic messages that appear on an interface in the center stack of the
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vehicle dash and tagging events of interest for subsequent review that's
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what she's looking at oh she's looking down not at her phone i mean this is
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as for her statement she did have a personal and a business phone in the car
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but she claims she was actually just looking at the interface that she is
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supposed to be looking at yeah so now you've got a situation where uber's
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paying drivers to sit in the car and look at it and not look at the road
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basically and then the car is not going to go ding ding ding look up
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and then it plows into a pedestrian
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causing that person's death jeez like
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you should have seen that coming that is silly designs that's like negligent
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that's a bad system presumably when these when the engineers
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are working on this system they would be you would pay most attention to this
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kind of case this isn't like an edge case this is the critical what could
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happen case your takeover driver is constantly not looking at the road
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that's not that can't work that way
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you could even like it you said something along the lines of like oh they have to make note of
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different events and stuff like that i feel like you could just have a log
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where you have some form of like controller that's on the steering wheel
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while you're like this type of event just happened this type of event just happened to just keep constantly keep
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notes and then fill it out later at the cameras and stuff at the very
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least it needs to go ding ding ding looking down yeah
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just crazy so now um after that accident happened uber
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suspended its self-driving testing in lots of different places
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um a hud would work someone yeah someone just said a hud would work yeah you
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could have something on the freaking yeah i feel like the driver should
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definitely be able to be looking up the fact that they have to look down is
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really stupid there's got to be some whether it's a simplified controller or
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it's one of those like dial things that are super popular in cars so they can at
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least still be looking up and just have it post up onto the windshield sorry
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continue uh just the upshot is that uber has now
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pulled its self-driving program out of arizona laying off 300 people
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and as far as i could tell i think that all of its self-driving operations now
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are happening out of its um advanced technology center in pittsburgh like its
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own comp compound or campus and no longer in test cities okay
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so that's gonna hurt yeah probably i
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think one of the biggest um one of the biggest things that's gonna
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hold back automated driving and automated almost
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anything is companies being careless with it
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and having stupid things like this happen um and i hope that the companies that
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aren't being careless with it um and this isn't me elon musk jumping there's
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definitely more than one um
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keep pushing forward i guess well almost
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every high-profile company has had some kind of story about this whether that's
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tesla or waymo and there's been a bunch with tesla too yeah
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it's uh yeah it's a fine line though because they're all trying to push to be
22:53
first to market there's going to be a huge first mover advantage and there's
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something to consider that is like there will always be some amount of failure
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rate um and
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it's comparing that failure rate versus the failure rate of human drivers and as
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long as we're beating that then good but like i it needs to
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every single time that it does happen because it's an automated system we can
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go in and look at what happened with with a human driver it's much harder
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yeah it's much much much for sure and you rarely have a camera looking in the
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vehicle at the driver so you can't tell you can actually diagnose these problems
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and yes ideally solve them every iteration should be improved all
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right yes yes exactly so not necessarily even solve it but like make it less
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likely to happen at the very least and that's on a system level yeah like if
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you get into an accident you may never repeat that mistake again but that
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doesn't affect how i drive it doesn't improve humanity yeah right
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but it's kind of like uh cars versus airplanes you know people feel unsafe on
23:48
airplanes yeah they're much safer but it's about control you don't control the
23:52
plane that's fair a lot of the time though like
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okay so i've always found that you you brought up the cars versus airplanes thing um i've always found it
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interesting that everyone's like oh have a safe flight have a safe flight everyone seems so confused i'll try but
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then like if if you jump in like a taxi or they send you away in an uber or
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something like all right get out of here like people say drive safe
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yeah that's true people do say drive safe i just think it's like the like
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have a safe flight thing is like like a guaranteed yeah
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i don't know and what are you gonna do about it yeah what is that i'll put my
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seat belt on yeah i will listen to that demonstration do
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you i'll put that mask on before i put it on my kid that's the extent of safe
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flight that i can guarantee you where's where's your uh floatation device oh
24:37
underneath my seat usually nice sometimes it is the seat cushion itself
24:41
i like when they have that little straw on they go the little website they pretend to blow
24:45
it oh yeah if it doesn't inflate itself you can
24:49
manually inflate your your thing have you ever uh flown with air france
24:54
no they have a video it's that then the pre-flight check thing plays as
24:59
a video and the video is like the people demonstrating are five victoria secrets
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models and they're all being really cute and funny and it's very effective
25:09
at getting your attention that's actually pretty funny
25:13
that's a that's a i mean if it makes if it makes more people watch like you know
25:18
maybe it's not a bad thing who knows it's so it should have the same it's the frenchest thing you've seen
25:22
of course they did that yeah speaking of of course they did that i'm
25:27
gonna talk about Floatplane for a second uh it's a wonderful platform you should
25:31
check it out um i heard that if you uh
25:35
if when you go to watchful plane if you pop some popcorn and like dim the lights
25:39
a little bit and stuff that it will increase the viewership experience so i
25:43
would i would recommend doing that the Linus tech tips channel on here has
25:47
been going ham so if you want to check it out you've got Linus tech tips tech
25:52
quickie and TechLinked all publishing all under the
25:56
same freaking channel uh which i don't think was in the agreement uh when we
26:00
first started this so but if you want to check them out
26:04
there's there's tons of videos also there's bit wit ultra who's uploading
26:08
fantastic stuff and tech deals who
26:11
uploaded by far the longest video that we've had on full plane which was like
26:15
that did it stress the system it it stressed
26:19
me a little bit but everything was okay everything worked fine it was great we
26:22
didn't even didn't even let didn't let us know it was coming which was actually
26:25
cool oh yeah because i heard through another person like oh wow there's this
26:29
super long video on the platform and i was like it worked you don't that's cool
26:35
exactly anxiety attacks again about control it's in the past but you still
26:39
have to experience i'm happy that transcoded and worked at
26:43
all but yeah anyways Floatplane's great it's three bucks per creator so far
26:47
because everyone has decided to have the same price you can check it out Floatplane.com you can uh watch videos
26:53
they look great they sound great uh the comment section is much less cancer than
26:57
it is on youtube things are good so yeah check out Floatplane and now for the
27:02
rest of the sponsor stuff we've got bloody gaming uh can you say your thing
27:09
play diamond there you go see i think that's actually pretty good i'm like oh
27:12
pretty bad though it's like the worst person in in england
27:15
like who sounds like that i can't do accents at all in it
27:20
riley is really good riley's really good at that that would make sense i could see him being really good there we go
27:24
here's my notes uh today we're talking about the bloody gaming b975
27:29
keyboard which um isn't this one despite this being a
27:34
bloody keyboard i don't have it here today but uh wait no this is the b945
27:40
there we go which has the i can't even show you because under my laptop wait
27:43
yep i can the numpad is on the other side so like this is where wasd is and
27:48
then this is the numpad i think that's way better for gaming
27:51
it depends on so it's actually kind of interesting especially if you don't use the numpad
27:56
that often for like transactional data detail or
27:59
something but you might want it for macros yeah it's an interesting idea because
28:03
you wouldn't normally have your hand on that side of the keyboard but if you're doing like accounting and stuff you
28:08
would much more often be full keyboard when you're gaming you're very often
28:12
just one hand so having macro yeah you just have all those that much more real
28:16
estate for your macros and then you've also got this added benefit of having your mouse closer more ergonomic less
28:20
shoulder strain so yeah shoulder straightening like you're using a it's
28:24
like you're using a poker or like a 60 keyboard but you're not a lot of people
28:28
will go with uh 10 keyless keyboards and then get a separate 10 key so they can
28:32
put it on the other side of their mouse so that they can be squared up
28:36
shoulder shoulder down to mouse everything's okay and then go over for
28:40
numpad but this is really easy too yeah just a different idea but we're talking
28:46
about the 975 which is standard full size for those
28:50
that don't want to switch form factors like me double shot abs keycaps
28:55
less gamer front text kind of stuff and much more clean look
28:59
it includes a wrist rest with two colors black and red and still has a 25 off
29:04
deal with promo code tech tips check it out on amazon or in the links below if
29:09
you are on youtube then next up we have the moss backpack
29:14
black pack the black oh it is literally called the black pack yeah i wasn't
29:18
joking i thought you just were repeatedly making the same joke you can't trust anything i say that was
29:22
fantastic i joke too often i was like it is it is black yes it is
29:26
in fact not on the inside yes okay this is one of my favorite
29:30
thing about this backpack is that it's bright orange on the inside i've had
29:34
this with a couple bags it's it's way more important than you might realize at
29:38
the beginning because you can find anything immediately there's a power
29:42
cable in the bottom it's right there you can see it so easily it's actually great
29:47
i love backpacks that have bright orange insides because almost nothing else is
29:50
ever bright orange so if you need to find anything it's super easy it's also
29:54
reflective so you notice how it like glows a little bit just it helps i don't
29:58
know i don't know i like it a lot don't worry about it i'm into backpacks it's a
30:01
thing but speaking of that power cord
30:04
you have the ability to plug your backpack in where's the external access
30:08
bit
30:12
i know it has it because i watched their video but i don't know here it is
30:17
so in the side of the backpack you can pull out a power cable
30:22
there it is this can plug directly into the wall through a side access port so
30:27
you don't have to completely open your bag you just open where the power cable
30:30
is then on the inside of the bag so you can charge your laptop or whatever else
30:34
yeah doesn't it come with i thought i saw in their video that like
30:38
came with a battery bank or something
30:41
i don't want to say it does if it doesn't here yeah is it in the notes
30:46
you know what it does have is a there's a waterproof pocket there's a pocket
30:50
over here just for your water bottle so you put your water in there and it's
30:54
completely sealed off and everything's safe and if your bag's too full you can
30:57
pull that out and just have the water hanging on the outside that's cool i
31:01
like that but attached to that power cable is a standard power plug for like
31:05
your laptop or something and then two usb ports which is actually pretty sweet
31:10
i like that a lot because then you can charge your laptop and you can charge
31:14
your mobile devices it has a pass through right here into the front so if
31:18
you have your phone lodged up in the front or something then that will work
31:22
um but yeah you can charge your you can charge a battery battery bank you can
31:25
charge your phone and your laptop all by plugging your backpack into the wall
31:29
without needing to take anything out of it that's super cool if you're a commuter or something like that you just
31:33
want to come home and plug the bag in you don't want to take all your stuff out that's fantastic
31:37
um they call that a reach c power adapter
31:43
pretty cool it's a 60 watt usb type-c port
31:47
for a macbook or other type-c device that is sweet
31:51
but yeah great backpack feel free to check it out also
31:56
last sponsor is savage jerky
32:00
sauvage sauvage
32:03
uh savage jerky they've been on the show a million times you guys kind of know
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what it's about but i'm gonna go over it anyways jerky is made with the best
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ingredients without nitrates or preservatives their goal is to create a
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snack that's full of flavor um and just
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it isn't supposed to be bad for you either that's cool people seem to like
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the sriracha bacon apparently that's quite popular um i like
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pretty much everything they have every one of these bags is open because
32:28
yeah you just they always get eaten they do people find the box and then steal
32:32
them my favorite personal one is moho but again i like literally all of their
32:36
flavors so that that works for me uh you can use offer code LTT to save 10 off
32:41
their products which is cool um and they also have one of them i'm not sure where
32:46
it is ivan keeps eating it so it could be gone
32:50
but one of theirs is made with the like the hottest peppers in the world the
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carolina reaper they have a reaper jerky oh yes that's pretty dang hot
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probably kick your butt so if you're into that
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feel free to check it out and
33:06
we're back oh we're going back what do you want to do now let's talk about alexa oops sorry i said it amazon echo
33:12
oh no so there was a family
33:16
in i believe oregon portland and they were hanging out and suddenly a
33:22
phone call came in to the husband and it was one of his employees who
33:26
lives in i believe seattle many many miles away and the guy was
33:31
like quick unplug all your a-l-e-x-a devices
33:36
you're getting hacked and what had happened was
33:40
for whatever reason the echo started recording at uh at a
33:45
time that the inhabitants of the house did not know it was recording and
33:48
recorded a big uh conversation they had then it proceeded to send
33:53
the audio files to a random person in their contact list
33:58
and so this guy called and uh you know the husband's like
34:03
what are you talking about you're just joking like yeah right haha good one and
34:06
the guy's like no you were talking about your hardwood floors like i heard it and they're like oh god
34:11
and so then they caught they contacted amazon and amazon put an engineer to
34:15
investigate right away and eventually a statement came out first the engineer
34:19
said like there will be a fix it kind of made it seem that he didn't
34:23
just brush it off as user errors like we're gonna fix something but then the
34:27
statement comes out and it's kind of
34:30
it's not user error but it the system acted kind of as
34:34
intended so here's what the where the heck are we here
34:39
here's the here's the the events what happened echo woke up due to a word in a
34:44
background conversation sounding like the hot word
34:48
then the subsequent conversation was heard as send message requests at which
34:53
point the echo said out loud to whom
34:57
now if the volume was turned down they and they were crank far away then they wouldn't have heard that right
35:02
at which point the background conversation was interpreted as a name
35:06
in the customer's contact list so they kept having this conversation and the
35:10
echo is just kind of picking out where it's like i think it said send message i
35:13
think it said to craig and then
35:18
and then it carried out that uh that request and so as unlikely as a string
35:21
of events like that is amazon is evaluating the options to make
35:25
the case even less likely at the same time
35:28
like oh you have you have a smart home device
35:33
yeah how often have you had it spring up and do something weird lately
35:37
seems like more than before quite a bit quite a bit so i've got my my google
35:42
home mini i've went into the settings and and
35:46
turned on the settings so that when you hail it it goes bidding
35:49
which is off by default normally it just would light up and i had people across
35:54
the house they'd be trying to hail it and maybe they're not very experienced with it and they wouldn't know whether
35:58
or not it had heard them so i put on the feedback noise but that's also super
36:02
helpful too because if i'm watching a movie and the movie says something like
36:05
um no hugo and that sounds like yeah hey
36:11
then um i'll hear it and i can just say never mind and it'll it'll turn off
36:16
again but um i guess what's happening here is
36:19
the way that these that this that machine learning works uh basically
36:24
with this kind of thing is there's a probability
36:27
that when i hear something it'll say okay that's a
36:30
that's a a 0.8 out of 1. let's say there's an 80 chance that they just said
36:35
what i think they said and then there's a decision threshold so
36:39
the engineers will say anything greater than a 0.75 is good
36:44
and so that counts as we're going to call that a positive so
36:47
you can shift that decision threshold based on the stakes of whatever you're
36:52
talking about so if you're talking about a spam email for example
36:55
calling something um letting in spam when it's not spam
37:01
that's not that high stakes because then you log into your email and you have a
37:04
sp you have some spam and then you're like oh that's annoying i'm just going
37:07
to delete it but calling it an email that is not spam
37:12
spam is can be catastrophic because then you
37:15
don't get back to the client or you miss an important appointment or whatever so
37:18
what they need to do to fix this i think is they're probably going to have to
37:22
adjust the decision threshold so that they get
37:25
less false or fewer false positives but then the flip side of that is you're
37:29
going to be like it's going to be more frustrating to use hey and it's not
37:33
going to hear you when there's music playing or something like that so they just need to
37:37
dance around that yeah it's it's that's an extremely delicate
37:42
and difficult thing to do especially because there's going to be so
37:46
many different environments that it's going to be used in there's gonna be so
37:49
many different accents vocal levels some people are quiet some people are loud
37:54
like it's they're probably gonna have to personalize it on a per user basis
37:58
just have it learn each one learn its own owner yeah that'd be cool
38:02
well i mean i know that the google one does that already for my voice they have
38:05
a voice match so it's like when i say call mom it calls my mom or plays good
38:09
music to me is different than good music to my wife who's just listens to dead
38:13
most and that's it strobe is a good song
38:16
she learned that on piano we got a piano she only learned that song
38:20
it was like it was not easy so it took her like
38:24
months that's all she played and then she figured it out and then she never played piano again i was like you need
38:28
to you would learn the song faster if you just learned easy songs first
38:34
that's fantastic um speaking of fantastic or not
38:39
essential is up for sale like the phone company it's a rumor
38:43
it's a rumor they haven't officially announced it but it's come the story's coming from
38:48
you know those in the know yeah
38:51
um i hate rumors so i'm not really that interested but apparently the next phone
38:55
also rumor has been canceled also rumor
38:59
so i don't know do people care
39:03
a lot of people seem to care i saw a lot of comments on
39:06
the forum that were like i didn't buy it but i was interested in it and i was
39:10
about to buy it or i was planning on buying the next iteration
39:14
because i actually didn't really know much about the essential phone i was looking at it today and i was like
39:18
that thing's sick yeah it's sweet
39:21
so i actually kind of recommended it to a few different people
39:25
or at least the idea of looking into it and comparing it for their own option um
39:31
but i don't i don't know general public wise like how much people
39:35
they didn't do a whole lot of advertising they didn't have like a
39:39
had a lot of fanfare maybe in tech circles but for the public
39:43
not sure it looked pretty bold i mean this was the first phone with a notch
39:48
it came out before the iphone 10 and the notch is smaller it's almost
39:53
completely completely bezel-less it's a it's nice
39:56
looking i don't care i care samsung or apple
40:01
only or i don't care samsung or apple only what about like
40:06
google phones that that would be i don't care or i care one of the two
40:12
the samsung or apple only option is like a weird way of me being like
40:17
i'm not really that into phones oh okay because i i i see when people
40:22
don't really know phones too that much they're like oh i don't know if i should
40:25
buy an apple or a samsung because they just don't even like the
40:28
Android category is seen as samsung you know what i get a lot especially when
40:33
iphone 10s were new this would be sitting on the table is
40:36
that an iphone 10 no it's not oh what is that thing it's an lg v30
40:42
interest lost an lg
40:45
i could i could have a guy and get roasted at the bar you're trying to
40:48
wheel some lady and get wait what got roasted
40:52
uh like she's like what kind of phone is that it's like oh it's an lg and she's
40:56
like like iphone or die but
41:01
like delete your tinder you have an lg
41:06
like i don't actually really want to have an lg but this is a sweet phone
41:09
like they just have quality control issues i don't really dig this is like
41:13
my third one just incidentally and everyone's had like the same kind of
41:16
problem like it doesn't detect my sim or something like that i really liked a g3
41:20
out of lg g3 yeah i really like that phone so most people don't care 50 51 of
41:25
people say i don't care straight up uh 80
41:29
18 of people say samsung or apple only i
41:32
expected there'd be a surprising percentage there and then 31 of people care that's
41:37
actually way more than i thought well so that's that's cool the thing with the
41:42
essential phone was that it was like the closest to stock Android you could
41:46
get outside of a pixel and that's awesome amazing yeah and it was way cheaper
41:51
eventually when it launched it was 700 bucks i don't think it could have competed against other flagships in that
41:56
price range but when they were struggling and they dropped it to 500 or
42:00
even less then it was like a hell of a deal
42:03
maybe they should have opened up with that but then they had 300 million dollars of investment they spent 100
42:07
million of it developing the phone so they just needed to sell these things
42:11
yeah central raised about 300 million dollars from several investors like you
42:14
just mentioned yeah tencent the least surprising uh
42:19
group on this list ever amazon.com and red point ventures as
42:23
well it was valued at 900 million to a
42:26
billion dollars a year ago
42:30
so if it is indeed for sale today it'll probably be a lot less than that i would
42:35
also assume the same um current discussions are focused on again
42:40
this is rumors current discussions are focused on a sale of the entire company
42:44
including its patent portfolio and hardware products like the original
42:48
smartphone an upcoming smart home device
42:51
and a camera attachment for the phone essentials engineering talent which
42:55
includes those hired from apple inc and alphabet inc's
43:00
alphabet inks google would likely be a part of the deal which is probably quite
43:05
valuable do you think the the founder of Android who who made this um was his
43:09
name ruben andy rubin would also be in that yeah
43:12
i don't know or is he the one selling it and getting the heck out maybe but there
43:16
could be one of those like don't remember the name of it right now but it's those clauses where when the
43:20
company gets bought you have to like stay on in order to get the
43:24
good chunk of the money i don't know golden handcuffs yeah people call that
43:28
not necessarily handcuffs is a that's not necessarily with mergers that's just
43:31
like any employee yeah like it takes four years for your shares to vest or
43:35
whatever so you kind of need to stick around before you get the real money
43:38
yeah golden handcuffs is used for a bunch of different stuff
43:41
just when it has to do with like i am staying basic money
43:48
uh apple and volkswagen are apparently
43:52
gonna be making driverless cars um
43:56
it's a interesting two names to be in the top the the apple making a
44:01
driverless car thing has been uh that was guest by Linus like five
44:06
years ago or something like that um
44:09
it makes a lot of sense like since they like design
44:12
the holy grail of design of industrial design is cars so
44:16
it's a pretty easy guess but it's been a roller coaster since they they did have
44:20
announced that they were gonna make a car that was gonna disrupt detroit and
44:24
just kick all the butt but then they scaled that back to being like
44:29
well it's actually really hard to make a car so why don't we just uh we'll make
44:33
the internal components and all the sensors and everything for the
44:36
self-driving and we'll partner with someone like bmw because tim cook loves
44:40
bmw or with mercedes and then those
44:44
companies were like nope because apple wanted to control all the data or
44:49
some some other aspect that yeah those companies they bailed so it's like
44:53
they're and then they had negotiations with negotiations with i believe lexus
44:57
now they're on there like their fourth choice volkswagen's like yeah we'd love to work with you
45:01
and they're not even ugh
45:05
it's gonna be a like a standard volkswagen uh what is it
45:09
it's a particular model here t6 yeah t6 van
45:15
t6 transporter the frame wheels and chassis
45:18
of the t6 vans will remain but apple is replacing many components such as the
45:22
dashboard and the seats the computers and sensors and they're of course
45:26
putting in a large electric car battery now this isn't going to be a consumer
45:30
product oh no it's not like they're just
45:34
they're making these vans and you're gonna be able to buy one this is a project for them to just start getting
45:39
their feet wet with self-driving it's gonna be a van that transports their own
45:43
employees between various apple campuses so they can
45:47
it's kind of close that's an interesting like hey if you screw up your
45:50
engineering project you'll kill all your friends
45:54
wow uh yeah make make sure you do it well guys um yeah that's that's
46:00
interesting i i was i was very surprised to read the like
46:04
not gonna be initially commercially available except for literally just
46:08
themselves line but that's probably a fairly sensible way of going
46:12
about that yeah apparently it's been quite a cluster there's no
46:15
indication right now if volkswagen will be on for anything beyond the internal
46:20
van experiment and according to the the uh article that we cited here from the
46:24
new york times there was a bunch of okay sorry someone in chat will they
46:28
call it the bend wagon i love it
46:32
i don't get it because the the the first topic of the show oh nice
46:39
i like it i think it's good they would never call
46:42
it that that doesn't make sense that joke doesn't make sense
46:46
oh i disagree it's not good they would call that like
46:51
impeccably designed engineered with purpose wagon
46:55
it's a feature not a bug wagon 6.
46:58
i wagon but so the the all the reporting came from
47:02
ex-employees and they basically said that the whole project was this brutal
47:05
executives executives leading apple's car project
47:11
had told tim cook that the shuttle would be completed by the end of 2018 but that
47:15
deadline will almost certainly be missed according to one of these people and
47:18
they also said that the project reportedly lacks a clear plan beyond the
47:22
vans including any near-term commercial goals
47:25
so it's hey there's a big wave
47:29
but we don't really know what to do steve jobs is dead
47:33
help us we're not making very good company decisions joni ive just wants to
47:37
design fashion speaking of company decisions
47:42
best segue amazon bans users for too many returns
47:46
boom cnet article apparently you buy you keep
47:50
yeah amazon is banning customers who take advantage of its generous return
47:54
policy and closing their accounts according to the national retail
47:57
federation 11 percent of sales are returned that seems like a lot compared to my
48:02
track record of returning things and 11 of those are fraudulent which sounds
48:07
super coincidental but whatever uh they have 300 million customers customers are
48:13
not being warned of bans but amazon has reinstated the accounts of those that
48:18
appeal convincingly yeah because some a lot of people are
48:22
really mad because they get banned
48:25
and they're like i returned six things in the last year
48:30
which actually depending on how much you buy it could be a lot or not and then
48:34
each one of those things had a good reason you know like
48:37
it sucked it didn't the things in the box weren't
48:41
what was expected or whatever so
48:44
but i don't blame amazon for not giving some kind of um threshold like
48:49
you need to if if you return more than x per year or if you return 15 of your
48:54
stuff then you're gonna get banned it's obviously they're not going to give those numbers out because then people
48:58
will just game it yeah and just and right along or turn as much stuff as
49:02
they can while slowly getting away with it so it makes sense that they
49:06
that they would do that or like buy a bunch of really really low ticket things they
49:10
don't care about and then screw with the return policy on the
49:13
higher stuff i don't know but yeah i don't get it it also makes
49:16
sense that if you like first of all they need to clean out this kind of behavior
49:20
because it's a lot of money with you talking about that many returns that
49:24
makes an impact that's millions of dollars on on the
49:27
top line or bottom line or whatever line makes sense i don't really know finance
49:31
and it also makes sense to just ban everyone in one fell swoop and then just
49:35
take on the appeals as they come in and yeah then a human can just directly
49:40
deal with it and then reinstate your account if if you're worthy of that something they
49:44
can probably do and the wording of that made it sound like they're probably
49:48
doing this is like if you appeal you'll probably get back in well i wrote
49:53
that okay that wasn't even copy paste well all right then but i bet you it's
49:57
that way anyways um if you appeal you'll probably be fine
50:01
yeah if you're if you're like yeah well i just didn't necessarily all problems
50:05
they'll probably let you back in um because most people if you ban
50:10
someone and it was like okay no that's not true
50:14
because of moderating on the forum people will do terrible things and then
50:17
you ban them and they're like what so yeah no i don't know actually
50:21
we'll see it's going to be easy for them to be to keep band the people they ban
50:26
who are actually offenders of this in a big way
50:30
like the people who are buying 800 things a year returning
50:33
700 things or something like that or or just like repeatedly buying a tv
50:38
and returning it so they can have yeah or some kind of other discernible pattern like that
50:42
yeah i feel like it'll have to be pretty blatant for them to like keep your ban
50:46
after an appeal yeah i know that they do they're pretty
50:50
savage with some other things i was talking to a friend who has an amazon um
50:55
he's like an amazon seller for a business as his business and
50:59
there's they're really strict about fake reviews right but what they're doing was
51:03
like they'll actually send you a product for you to review
51:06
um so you bought you bought it from them you can be a real seller a real buyer of
51:10
the product and then you get the product and then you're supposed to give a five-star review and the way that um
51:16
uh they did this was that they gave discounts to every all of those
51:20
potential reviewers because you don't want to like sell an item full price
51:24
amazon takes a large part of that um
51:27
just to get this that's like a high cost for a fake review you want to get your fake review at the cheapest level
51:32
possible so then you just if it's a 100 item you send it you give 95 off so it's
51:37
like five bucks and then amazon just gets a dollar or whatever and then you
51:40
get your fake review so what amazon did is they went through and they said any
51:44
item that was sold at a discount was all those reviews are gone now so you just
51:48
lost like a third of your reviews good
51:51
i don't know i think that's completely okay because the amount of like well
51:54
unless you actually just had a discount code or something like that that was
51:57
legit and all those people were like super happy yeah i tried it for the first time
52:01
it's great i i just came to amazon.com or whatever and got my product and i
52:06
loved it and here's a five-star review that's legit but it's gone now because
52:10
they're throwing at the baby with the bathwater yeah okay that's fair i just
52:13
something that drive drove me insane was i was i'm not going to disclose who and
52:18
largely because i don't know if they ended up actually ended up doing anything with this guy um i know the guy
52:23
was there but i don't know what type of association there was i don't know if
52:26
they were actually doing any business et cetera et cetera so i'm not going to say the company name but one year at ces i
52:31
went to a company's hotel suite to film a video and there was a dude there and
52:36
he was hanging out and i was waiting for my meeting so i was just like hey let's let's talk i'm i'm
52:40
we're both overtired we're at ces let's chat about stuff just asked him what he
52:44
did he was one of the uh
52:48
like business acquisition guys for a company that post fake reviews oh on
52:53
amazon there's a whole giant company there's a
52:56
huge industry of like click farms all people do all days like create
53:00
accounts and then like pages he was like essentially one of those guys and i
53:04
remember like i may have not been the nicest person
53:12
you are a dirt you are a single unit of dirt
53:17
um because it kind of pissed me off but like these are absolutely a thing oh
53:21
yeah uh they're running around ces with badges like this was this was yeah this
53:26
is a pretty big industry so i'm very happy that they're showing it i think
53:29
that in some countries it's like a large sector just like tourism is a big sector
53:34
in some countries yeah click farms is like a big deal in
53:38
individual particular countries yeah just like scams are in some parts of
53:41
western africa it's like we're all we're all making money just
53:44
scamming north america those phone numbers that call you and
53:48
try to get your banking info hackerville hackerville hackerville is an
53:52
interesting thing anyways the show is over
53:55
oh boom see ya later
54:00
see you never whatever guys i'll see you next week bye uh
54:05
can i see what we're doing next week i don't know
54:12
better just probably you better just sign up for a plot flame club
54:15
and then get early access to whatever it is we're doing on plot plane club
54:20
yes all right bye guys we're filming skyrim