WEBVTT

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today's episode the moment has arrived

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not the moment per se but uh the systems

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have all arrived so we get to go through

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and look at exactly what came out of

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those cluster phone calls and evaluate both

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the packaging the shipping and of course

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the physical build unboxing experience

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so come along for the ride oh by the way alienware is going first

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this going good

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with glasswire you can instantly see your current and past network activity

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you can detect malware and you can block badly behaving apps on your pc or

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Android device use offer code Linus to get 25 off at the link below

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okay have an iphone uh no i actually don't have a knife on me

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so first up is del alienware

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thanks

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all right so this

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is our alienware

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something or other ah here we go our alienware aurora system with

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one times m.2 NVMe

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clearly these guys are new to retail packaging that is going to mean so much

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to the average consumer so dell's total was 20 days from the time of ordering to

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the time of the system arriving and that is 20 real calendar days

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not 20 business days so about two-thirds of a month

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now the invoice they sent us was a really weird aspect of the aurora system

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because it was full of a bunch of like jargony things and there wasn't really

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we didn't have a clear idea of exactly what was coming or we wouldn't have if

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they hadn't walked us through it on the phone in terms of accessories

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did you know this thing comes with like nothing

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like look at this so we get a warranty safety and

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regulatory information pamphlet we get a quick start guide

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which basically says connect the keyboard and mouse

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which is not present as you can see connect the network cable optional

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connect the display connect the power cable and press the power button okay

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and we get a power cable

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is that really it well they did try selling us a 10

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keyboard and mouse i guess it's better to not include it and not have to pay

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for it than to pay for stuff you don't need

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in terms of the quality of the packaging job that they've done here there's

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already something that i've noticed it was lose in size yeah it is not a good

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thing to have a system loosely packed inside a box you want

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everything closed up as tightly as possible so there's still a fairly good

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chance that our system is just fine because at least dell is using a very

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high quality closed cell foam here so you can see that it's it's strong

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um but it's also not going to crumble and

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crack if the whole box gets impacted by anything so that allows it to stay

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strong and it has some it has some give to it which is really important when

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it's sitting you know vibrating on the back of a truck or whatever else

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i actually haven't seen an aurora system in a very long time

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it's got some heft to it that's probably as much to do with it

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being a steel case as anything else i guess we need a screwdriver hey

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screw me yeah

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that's good all right i don't really have any complaints about

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the plastics i mean dell's done a pretty good job of

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these kinds of things for a long time now get some of that peel action going on

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here

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oh interesting it's perforated it's perforated just in case you're like one

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of those horrible people who leaves the

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plastic on your electronics it still won't die

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that's awesome it's like

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actually an idiot proofing measure because it's

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the same thing here at the back too it's all cheese gratered

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that is freaking hilarious in terms of i

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o not bad usb 3 usb 3.1 type c another usb 3.

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audio can't take headphone jacks for granted these days

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oh okay yeah there's a button here and then

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there we go so our side panel does actually make use of

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the chassis intrusion detection so we're probably going to get a notification

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about that there's our RGB pcb for the

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um lighting in this sort of

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triangular doodad they got going on here we actually can't see a lot about the

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internals of this machine so we've got

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a 120 millimeter cooling fan sucking air in from the front here

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we've got a very oem grade looking gtx

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1060 that's with a rear blower design plastic shroud so it's not like a like a

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high quality like founders edition metal shroud or anything like that but at this

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price point i wouldn't have expected that this is nice to see so we've got

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card support so even though there was some extra space in the box the chances

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of this card coming out of that slot or breaking it off i've seen that very slim

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i get a kick out of this is it the swing out i think so so i

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think you unlock these and then yep

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oh that's kind of cool so all the cabling stays in place for our state of

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power our pci express all that good stuff

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and this gets us our first look

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at our motherboard so having reviewed a high-end alienware

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desktop a little while ago back when AMD launched their threadripper processor

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i'm not surprised by any of this but they are using a proprietary motherboard

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this is the ipcfl-sc

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got that little alien silkscreened on it so this is

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definitely specific to alienware it's got a mirror 4-pin power connector for

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what ended up being a this is an 8700k processor the one

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that's 10 times faster remember 10 times faster very important to remember that

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this is the auxiliary power to it and then this no this is GPU power

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oh so that's weird hey

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actually there's some weird stuff in here so look at this they use an adapter

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here instead of just plugging their 24-pin connector directly into the board

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and i have to assume that it's because they're actually using a proprietary

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wire layout for this and you can you can actually see they are so orange orange

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black red orange black wait no black red black black red black gray

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purple ah yes white white orange yeah but

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yellows might just be whites what is going on here what are we even

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doing that's so weird what so just so you can't use a normal

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power supply we should find out if this system runs without this plugged in

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because i'd be willing to bet that it does also notable down here

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is our nice robust thick cooling fan

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wow actually that's really nice on our aio cooler and uh our 120 millimeter

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radiators right up here in the top where it's got

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clean access to exhaust there's actually this is a lot more open than it actually

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looks like so i would expect cooling on this system to be quite strong

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but check it out these are not cooled

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that's true and then as usual dell's using just generic green pcb dimms like

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you would get from well direct from micron overall

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i am less disappointed than i was expecting as long as you have compatible

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components and right now the motherboard and the power supply are big question

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marks this is a standard atx-ish motherboard

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standard atx-ish power supply and it is

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easily user-serviceable if you wanted to add a hard drive or whatever the case

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may be so the hp ordering experience

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was a little bit unique

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the invoice still didn't have a full spec list

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it looks like yeah it looks like it is actually written on the side of the box

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though so we're gonna get a better idea of what we're dealing with here very shortly um but was what was really

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interesting is they put themselves at a disadvantage by canceling our order five

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days after we placed it um and letting us know that the issue was that we used

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hangouts to call and so the number didn't match our

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credit card um after we resolved it though

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the system was shipped the next day and so they still even with the five day

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head start that they gave everybody else still managed to deliver the gaming

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system to our door ready to be gamed on

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first all right we get a

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keyboard the mouse high quality the packing job they did

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definitely gets extra points versus dell because while the quality of this

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material is slightly lower like it's still a nice flexible foam

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rather than the brittle kind it's packed in tight so once you close the flaps

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there's no room for it to move around one

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plug two push button

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so our final spec 8th gen core i7 8700 non-k so it's going

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to be about 1 10 the speed of the dell then 16 gigs RAM 256 gig NVMe SSD

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a 2 terabyte hard drive uh

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2x2 wi-fi and

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holy crap hp

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is putting themselves in a pretty good position here

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to run away with this this is equipped with a gtx 1070

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now the 1060 versus the 1070 is not a

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small step up that k series processor that dell upsold

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is going to have to have some serious performance benefits in order to

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outweigh the improvement in GPU that we get with

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our omen here oh that's nice

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carbon fiber replica actually i'm liking their industrial design a little bit

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better as well too so i don't know what the deal is with

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the oh it's an optical drive includes an optical drive did the dell even include

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an optical drive nope if we're not making other compromises

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it's better to have it than to not have it this is a really interesting window

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too they've got like this really dark tinting on the window

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and i can actually just see through it i think we're going to get some nice illumination effects there

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you can also see there's a couple of little extra steps they've taken with the chassis here

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so powder coating now powder coating doesn't cost a lot but you can tell hp

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spent the extra couple of bucks to make sure that even the back of their system

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which you wouldn't normally look at is all black including the power supply

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io's another strong point we've got an sd card reader uh two type c's

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and two type a's along with our audio

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the inside of the system looks a lot better too much more standard though so

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there's no swing out and gain access to key components for upgrades or anything

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like that and one place where hp is clearly behind

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dell here is the case cooling configuration and CPU cooling so rather

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than using a 120 millimeter exhaust to balance out the 120 millimeter intake at

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the front uh hp is just using a mere 92

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millimeter exhaust and what's really weird about that is

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that it looks like it actually has

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space for a 120 mil here they're using an adapter bracket

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so that's a case of kind of spending 30 cents to save a

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dollar from my experience because a 120 mil can doesn't cost that much more what

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if they are going for positive case pressure on purpose that's possible but they could also just

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order a case fan with a lower RPM that would solve the same problem

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not weird hey mounting the adapter and then mounting a 92 mil fan to it

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i've noticed that their graphics card while still an hp specific skew

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i had an hp sticker here hp part number there

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they've put a little bit of extra into making it more stylized so if you were

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to ever open up your case you've got this graphic on the shroud you've got

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this sort of like chromed GeForce gtx logo here and it uses a matte black pcb

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which i'm always in favor of another interesting note is that the vrms again

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have nice big heat sinks on them and in this case it's across all of them above

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and to the side of the CPU socket still 16 gigs of RAM and there's our

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NVMe SSD down there that looks like

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another hp specific model it starts with an m and i see sec somewhere in there so

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i'm guessing that's a samsung yeah it's a samsung model of some sort

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and then there's our hard drive right there oh

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yeah check that out damn we've got hot swap cages here

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so you just well somehow presumably

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really you guys ah there we go just slide it

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very cool that's nice here there's your easy upgrades this is

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just bonus dang hp

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this is a good omen get it for the videos to come

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okay so who's next ivan cyberpower yeah

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very funny okay yeah so cyber power they wouldn't recommend a system so they were

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booted from the running which means i know who's next it's going to be i buy power now this box

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looks like it went through hell to get here this side really does look like

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someone gave it a good quality side kick now did you notice that nobody asked us

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like what kind of case we wanted i

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don't think they actually had options though well normally isn't that kind of

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like i buy power and cyber power stick well in this case

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guy actually found the best system for

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the budget and he'd never really asked about style because she didn't specify

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either so the double-edged sword of having such

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a wide variety of configs to offer your customers is that you have selection

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but the disadvantage is that it's harder to

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make a cohesive package out of your systems so we've just got

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the box for the system in like a master carton that quite frankly

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probably isn't giving it a much better chance of arriving intact

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um than if it was just shipped without it because assuming that the shipper

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adheres to the this side up sticker which you can see is right there then

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yes this is actually quite a firm sort of eggshell carton style foam and it

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would help with impact significantly but there's so much room for it to bang

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around from side to side and i mean come on we've all seen the videos

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let's see how our system did so we got a zeus e2 gaming mouse

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and an aries e1 gaming keyboard with

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spill resistance structure we've got a customer service line we can call and a

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quick start guide well they already lied package includes

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desktop tower gaming keyboard gaming mouse

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nice high quality foam here though really soft but really strong

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so our modular clearly evga power supply

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that was included gets all the extra cables bundled up nicely for us in a

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handy resealable bag little touches like that make a difference when you're

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trying to upgrade your system three years down the line oh where did i

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put all that stuff so we've clearly got an ASUS graphics

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card MSI motherboard evga power supply they're all going to be brands that you

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recognize again this is one of the challenges with having

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any number of different case designs is you can't have custom packaging and you

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can't have custom brackets to hold everything together in shipping so what

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they've done is they've included this foam packaging material inside to

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prevent your system from getting damaged and shipping you'll also notice that

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these instructions are for this like ancient i think that's a raid max case

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from like 15 years ago yeah they don't correspond to the way that you would

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actually open this chassis it doesn't have screws at the back and you don't

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need a screwdriver that's something that i really think they could do a better

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job of for new users to their credit though we actually looked into using

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these at ncix in the past and i had wanted to do it like if i recall

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correctly these cost a couple bucks each about 450 450 there you go so that

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adds a significant amount to the cost of a system but it's all about getting it

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there in one piece for the buyer wow that is a very

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bare bones looking system compared to our

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our hp omen there so just like our alienware we've got better cooling for

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the CPU but we've compromised on our cooling for

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the CPU's vrm which may or may not matter because uh what CPU is actually

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even in here this is actually a 9600 a 9600.

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check whether it's kilo or not and remember they sold it to us before it

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was launched so we actually reordered it that would probably explain why even

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though this is a fairly simple build they still took what about 20 days to

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deliver the final system now the thing is what happened in the middle is that

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the psd were initially ordered was out of stock

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so they gave us a free upgrade to the 750 unit really yeah

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that's pretty good speaking of the power supply they've done a better job at the

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back of making sure that you use the correct video port so alienware had

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onboard video but didn't specify in their quick start guide where you should

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plug your monitor into these guys say hey don't plug it in here and they've

00:19:06.160 --> 00:19:11.520
got a sticker on the back to make sure that you don't plug in your system and

00:19:09.440 --> 00:19:14.640
run it before you remove the foam insert because i've talked to sis before it's

00:19:13.039 --> 00:19:19.520
like a big problem people just turning the system on and letting it cook

00:19:17.440 --> 00:19:23.840
foam taking up the entire inside in spite of the kind of

00:19:21.280 --> 00:19:27.440
bareness looking of it it's obviously modular and easily upgradable because it

00:19:26.000 --> 00:19:30.960
uses all standard off the shelf components and they're all from quality

00:19:29.520 --> 00:19:37.200
brands that i would trust so we've got MSI motherboard ASUS gtx 1070 graphics

00:19:34.240 --> 00:19:41.280
card to go with that 9 series CPU data RAM

00:19:38.400 --> 00:19:45.520
uh looks like 16 gigs of it Corsair liquid cooler evga power supply then

00:19:43.760 --> 00:19:48.640
we've got a toshiba one terabyte drive for the back this thing is going to

00:19:47.200 --> 00:19:52.799
shred when it comes to gaming performance and the processor is okay

00:19:50.960 --> 00:19:58.880
the only drawback here is going to be that this is a SATA SSD

00:19:56.000 --> 00:20:05.039
rather than an NVMe SSD and that might affect system responsiveness

00:20:00.960 --> 00:20:06.559
but from my experience not much

00:20:05.039 --> 00:20:08.720
okay i buy power's looking pretty good here

00:20:08.720 --> 00:20:14.799
yeah that's a pretty poor application of that sticker

00:20:12.799 --> 00:20:18.400
yeah i could have put a little more effort into that

00:20:16.799 --> 00:20:22.080
uh i think it was origin before main gear right yes it's origin okay

00:20:22.400 --> 00:20:28.400
so far the unboxing experience feels pretty special

00:20:26.559 --> 00:20:31.200
but based on what i'm expecting about the specs of this machine it had better

00:20:30.480 --> 00:20:38.640
be really special so they include what seems like a

00:20:35.840 --> 00:20:41.679
reasonable quality mouse mat that's kind of nice to see

00:20:43.679 --> 00:20:51.280
did they ask for shirt size yeah you get to pick you told them xl

00:20:48.400 --> 00:20:51.280
that was janice

00:20:51.840 --> 00:20:58.880
thanks janice so they actually benchmarked the system

00:20:57.200 --> 00:21:03.520
some watsons in the bench yeah so they're assembled on one day qa

00:21:01.440 --> 00:21:08.720
the next burning and ship on the third day interesting

00:21:06.080 --> 00:21:13.919
450 watt silverstone power supply again recognizable brand names MSI motherboard

00:21:11.200 --> 00:21:19.200
and this is interesting it's a core i5 8400 so what happened here was we've got

00:21:17.120 --> 00:21:22.080
an 8 400 which they up sold us telling us it would be a lot better which of

00:21:20.640 --> 00:21:26.240
course it would be but it didn't technically fit in our

00:21:24.159 --> 00:21:29.840
budget so we resolved to benchmark this system both ways with what they upsold

00:21:28.400 --> 00:21:34.640
us and with what they would have originally shipped and honestly given

00:21:31.840 --> 00:21:40.400
that it they did send it with a gtx 1050 ti i'm not expecting it to improve much

00:21:37.200 --> 00:21:42.159
remember this is a 1500 us dollar system

00:21:40.400 --> 00:21:47.600
and this poster and what else you got over there uh scum

00:21:44.640 --> 00:21:53.039
steam code a star trek vanguard starter pack

00:21:50.000 --> 00:21:54.159
and shroud of the avatar steam code

00:21:53.039 --> 00:21:59.200
along with call of duty black ops 4

00:21:56.720 --> 00:22:03.360
still these better be some amazing games on that 1050 ti

00:22:01.280 --> 00:22:07.919
very high quality foam credit to them for that and it was all

00:22:05.360 --> 00:22:12.000
packed tightly within the outer box and

00:22:10.000 --> 00:22:17.760
credit to origin their chronos is a sexy little machine

00:22:15.919 --> 00:22:21.120
a sexy little machine that probably should have had some plastic peel stuff

00:22:19.520 --> 00:22:24.640
on the front see that

00:22:23.520 --> 00:22:27.840
oh boy origin pc

00:22:30.159 --> 00:22:36.480
the thing with someone like origen is that we are paying a fair bit extra for

00:22:34.799 --> 00:22:39.679
the custom chassis and it has some cool features so the chronos which we've

00:22:37.919 --> 00:22:42.880
actually featured before has these magnetic feet so all you got to do is

00:22:41.919 --> 00:22:50.159
move them and then you can have it in a tower configuration or a desktop configuration

00:22:47.440 --> 00:22:53.679
and it is extremely compact so this is the smallest of the systems that we've

00:22:52.400 --> 00:22:58.720
looked at today it looks like it has managed to stay in

00:22:55.679 --> 00:23:01.280
position and because they're using a pci

00:22:58.720 --> 00:23:05.440
express riser to install the graphics card

00:23:02.400 --> 00:23:07.440
it doesn't seem to have come out yet

00:23:05.440 --> 00:23:12.000
but given enough time this would cause a problem please tell

00:23:09.679 --> 00:23:15.039
me we at least have 16 gigs of RAM all right

00:23:13.039 --> 00:23:19.440
so cooling we've got an 80 ml in the front that goes directly over these

00:23:17.360 --> 00:23:25.760
perforated two and a half inch cages for our solid state drive remember that is a

00:23:21.919 --> 00:23:27.679
mere 120 gig solid state drive

00:23:25.760 --> 00:23:33.280
quality components you got a silverstone sfx power supply here evga graphics MSI

00:23:30.400 --> 00:23:37.200
motherboard kingston or hyperx memory with origin co-branding on it so this is

00:23:35.360 --> 00:23:41.280
again your motherboard accessories your power cord your extra power supply

00:23:39.120 --> 00:23:45.280
cables and any documentation that came with your parts also they throw in a usb

00:23:43.360 --> 00:23:50.000
drive that's actually their recovery usb i believe okay that's a nice touch that

00:23:48.000 --> 00:23:53.600
is a nice touch and it's 16 gigs and then you've got their own aio cooler

00:23:51.600 --> 00:23:58.080
it's an asetek based unit though so it's just fine

00:23:55.039 --> 00:24:01.760
to me the big disappointment was

00:23:58.080 --> 00:24:05.280
that our unboxing experience was marred

00:24:01.760 --> 00:24:07.440
by these these hand prints on our system

00:24:05.280 --> 00:24:12.400
and that it seems like origin gave up a lot to have their custom chassis with

00:24:10.080 --> 00:24:18.640
their fancy motherboard and ended up with a bit of a misspect system

00:24:15.039 --> 00:24:20.640
like i would i wouldn't recommend this

00:24:18.640 --> 00:24:25.919
to someone who's purely after gaming performance

00:24:22.240 --> 00:24:28.080
this brings us finally to main gear pc

00:24:25.919 --> 00:24:32.559
these guys were also right in that 20-ish day range

00:24:30.400 --> 00:24:36.559
and they did a really excellent job of keeping us updated on the status of our

00:24:34.559 --> 00:24:40.799
order throughout so after placing the order they said hey uh you know we've

00:24:38.480 --> 00:24:44.000
got your order hey now your system's being kitted you know here's all the

00:24:42.559 --> 00:24:48.320
parts that are picked hey it's assembled

00:24:45.679 --> 00:24:54.400
hey it's shipped and bippity boppity here's our system so right now this is

00:24:51.039 --> 00:24:57.039
kind of main gears competition to lose

00:24:54.400 --> 00:25:01.279
because they definitely did the best job of the pre-sales experience and honestly

00:24:59.600 --> 00:25:04.159
so far the packaging i'm feeling pretty good about as well this is a nice high

00:25:02.880 --> 00:25:09.200
quality foam it's all packed nice and snugly within

00:25:06.080 --> 00:25:10.880
the outer carton and there's a second

00:25:09.200 --> 00:25:14.480
internal carton i think the odds of this getting damaged and shipping are quite

00:25:12.840 --> 00:25:18.520
slim okay more solid packing materials really nice

00:25:18.240 --> 00:25:25.200
foam wow these guys go all out

00:25:23.120 --> 00:25:30.080
so they have also invested the uh what do you say it was about four dollars

00:25:27.520 --> 00:25:34.000
into foaming up the inside of the system it's dangerous to go alone take this

00:25:31.760 --> 00:25:34.000
cube

00:25:34.880 --> 00:25:42.880
you can tell they actually used the actual system that i mean not the exact

00:25:40.159 --> 00:25:46.720
one but the same configuration for their startup guide

00:25:44.320 --> 00:25:49.840
also in here our invoice Windows recovery documents and accessories

00:25:48.640 --> 00:25:54.240
resealable very nice got some motherboard

00:25:52.320 --> 00:25:58.159
cables we've got case screws in case you ever want to upgrade then you've got a

00:25:56.480 --> 00:26:02.559
pen and some sticker the keychain

00:26:00.640 --> 00:26:07.200
coaster i'd say that's a b minus mouse pad it

00:26:04.880 --> 00:26:11.760
doesn't have a stitched edge so it's going to fray more than the other one

00:26:08.480 --> 00:26:14.159
abc plus they write you a little note on

00:26:11.760 --> 00:26:17.120
the inside of your box enjoy Yvonne

00:26:17.760 --> 00:26:23.919
all right before powering on you must first remove the packing foam inside

00:26:21.919 --> 00:26:27.200
your computer no real instructions on how to do it though that's something

00:26:24.960 --> 00:26:30.799
that i think i buy power for all the deficiencies in their instructions did a

00:26:29.440 --> 00:26:35.039
better job of making clear so this seems mostly

00:26:33.120 --> 00:26:38.240
designed to prevent the graphics card from moving around like clearly they

00:26:37.039 --> 00:26:42.799
don't think the radiator is going to come off or anything like that so our

00:26:40.320 --> 00:26:47.679
config in here is an interesting one we've got the best cooling for the CPU

00:26:45.360 --> 00:26:52.640
out of any of our systems here we've got an overclockable CPU so that's a ryzen 5

00:26:50.080 --> 00:26:58.799
2600x we've got 16 gigs of RAM non-expandable unfortunately but then

00:26:55.120 --> 00:27:01.039
we've got a gtx 1060. Intel SSD and then

00:26:58.799 --> 00:27:04.799
we've also got a seagate barracuda one terabyte drive for our games down in the

00:27:02.960 --> 00:27:09.120
bottom i'm expecting the system to perform decently but any points that

00:27:07.279 --> 00:27:13.679
main gear gained during the ordering process they are probably going to end

00:27:11.200 --> 00:27:18.960
up losing in gaming performance nothing against AMD but this CPU is not going to

00:27:17.039 --> 00:27:25.360
perform as well as our Intel based machines in that particular application

00:27:21.600 --> 00:27:26.720
and our gtx 1060 well let's just say we

00:27:25.360 --> 00:27:33.039
probably would have been better off spending our dual radiator money on a 1070 and

00:27:31.039 --> 00:27:37.279
putting a stock cooler on it maybe the benchmarks will tell the whole

00:27:35.120 --> 00:27:42.640
story so that's it then

00:27:39.679 --> 00:27:45.520
ordering process and initial impressions complete

00:27:43.760 --> 00:27:49.200
let us know in the comments below who you think is going to be coming out

00:27:46.799 --> 00:27:53.120
ahead in our secret shopper showdown next up

00:27:50.400 --> 00:27:57.600
is going to be customer support how do they handle it if the system doesn't

00:27:54.799 --> 00:28:02.399
work 100 right out of the box affordable and stylish the new force be

00:28:00.000 --> 00:28:06.799
live 2 checks these categories off while still offering a comfortable listening

00:28:04.320 --> 00:28:11.120
experience its bluetooth wireless keeps you wire free as you might expect and

00:28:09.360 --> 00:28:15.200
the magnets at the end of the earbuds clasp together while not in use to keep

00:28:13.200 --> 00:28:19.360
these babies on your neck they offer 10 hours of continuous listening on the go

00:28:17.360 --> 00:28:24.640
and can be fully charged within one and a half hours they're ipx 5 rated making

00:28:22.559 --> 00:28:28.159
them weather and sweat resistant and the inline microphone is compatible with

00:28:26.159 --> 00:28:32.480
both the google assistant and siri allowing you to pick up calls skip and

00:28:30.159 --> 00:28:37.520
pause tracks check out the link below to learn more and get a pair for yourself

00:28:35.120 --> 00:28:40.399
or for someone else tis the season so thanks for watching guys if you disliked

00:28:38.960 --> 00:28:44.320
this video you can hit that button but if you liked it hit like get subscribed or maybe consider checking out where to

00:28:42.960 --> 00:28:47.360
buy the stuff we featured at the link in the video description also down there is

00:28:46.080 --> 00:28:51.919
our merch store which has cool shirts like the one that i'm wearing under this

00:28:49.679 --> 00:28:55.120
and our community forum which you should totally join