{"video_id":"wsfjx5T46Zk","title":"This guy should get FIRED!! - $1500 Gaming PC Secret Shopper Part 3","channel":"Linus Tech Tips","show":"Linus Tech Tips","published_at":"2019-05-06T14:53:29Z","duration_s":1251,"segments":[{"start_s":0.08,"end_s":2.88,"text":"yeah i understand","speaker":null,"is_sponsor":0},{"start_s":4.72,"end_s":11.04,"text":"well the orders are in we're back at hq and it's time for us to review the most","speaker":null,"is_sponsor":0},{"start_s":9.12,"end_s":17.199,"text":"challenging portion of fifteen hundred dollar sipc secret","speaker":null,"is_sponsor":0},{"start_s":14.32,"end_s":22.8,"text":"shopper project secret agent magnum","speaker":null,"is_sponsor":0},{"start_s":19.6,"end_s":23.84,"text":"ti thank you forgot your name again","speaker":null,"is_sponsor":0},{"start_s":22.8,"end_s":30.32,"text":"this is how all of our competitors responded","speaker":null,"is_sponsor":0},{"start_s":27.279,"end_s":31.84,"text":"to a fairly rudimentary technical","speaker":null,"is_sponsor":0},{"start_s":30.32,"end_s":37.44,"text":"support request hi there um i just was setting up the","speaker":null,"is_sponsor":0},{"start_s":34.48,"end_s":43.6,"text":"computer i bought for my brother and i noticed that in the system it says","speaker":null,"is_sponsor":0},{"start_s":40.719,"end_s":48.48,"text":"there's only eight gigabytes of memory but in the order it's supposed to be 16.","speaker":null,"is_sponsor":0},{"start_s":46.32,"end_s":52.64,"text":"ifixit's protect toolkit gives you the tools you need to tackle any electronics","speaker":null,"is_sponsor":0},{"start_s":50.399,"end_s":58.28,"text":"repair challenge visit ifixit.com forward slash Linus at the link below to","speaker":null,"is_sponsor":0},{"start_s":54.559,"end_s":58.28,"text":"get yours today","speaker":null,"is_sponsor":0},{"start_s":77.84,"end_s":80.84,"text":"so","speaker":null,"is_sponsor":0},{"start_s":88.56,"end_s":92.799,"text":"so first it's our favorite alienware","speaker":null,"is_sponsor":0},{"start_s":92.88,"end_s":99.04,"text":"thank you for calling alienware the quickest way to get you to the right","speaker":null,"is_sponsor":0},{"start_s":96.72,"end_s":105.759,"text":"support agent is to get your products express service code this is different","speaker":null,"is_sponsor":0},{"start_s":101.439,"end_s":105.759,"text":"from your service tag or asset id","speaker":null,"is_sponsor":0},{"start_s":106.64,"end_s":115.28,"text":"i don't know what my service card would be system is listed under premium support","speaker":null,"is_sponsor":0},{"start_s":112.479,"end_s":117.04,"text":"warranty this is easy basically so i'm gonna need","speaker":null,"is_sponsor":0},{"start_s":116.32,"end_s":122.64,"text":"to transfer you to bring your support is this five","speaker":null,"is_sponsor":0},{"start_s":120.32,"end_s":126.24,"text":"minutes already of just pier about","speaker":null,"is_sponsor":0},{"start_s":124.56,"end_s":128.479,"text":"are we just sitting here in silence again","speaker":null,"is_sponsor":0},{"start_s":127.6,"end_s":133.84,"text":"hello hello is it me you're looking forward no you","speaker":null,"is_sponsor":0},{"start_s":132.0,"end_s":137.92,"text":"know you're not doing on hold right when you have to come back and say hello","speaker":null,"is_sponsor":0},{"start_s":135.92,"end_s":142.72,"text":"thank you very much for waiting are we 15 minutes into this call and they","speaker":null,"is_sponsor":0},{"start_s":139.92,"end_s":145.92,"text":"haven't even gotten as far as who are you","speaker":null,"is_sponsor":0},{"start_s":144.319,"end_s":150.319,"text":"and what do you have are we being asked for the order number","speaker":null,"is_sponsor":0},{"start_s":147.76,"end_s":153.04,"text":"again okay ma'am just stay connected i'll transfer your call to the technical","speaker":null,"is_sponsor":0},{"start_s":151.84,"end_s":157.84,"text":"department we're not at the technical department","speaker":null,"is_sponsor":0},{"start_s":155.2,"end_s":157.84,"text":"yet","speaker":null,"is_sponsor":0},{"start_s":160.64,"end_s":167.12,"text":"thank you for calling dell basic hardware warranty support where you have","speaker":null,"is_sponsor":0},{"start_s":164.8,"end_s":171.519,"text":"your system service tag or the expert service code do you just ask for all our","speaker":null,"is_sponsor":0},{"start_s":169.44,"end_s":177.2,"text":"information again oh my god we're explaining the problem again","speaker":null,"is_sponsor":0},{"start_s":174.0,"end_s":179.44,"text":"oh i'm extremely sorry to hear that","speaker":null,"is_sponsor":0},{"start_s":177.2,"end_s":181.84,"text":"man this should have not happened well you should not have happened yes okay","speaker":null,"is_sponsor":0},{"start_s":180.959,"end_s":187.12,"text":"thank you astounding observation skills","speaker":null,"is_sponsor":0},{"start_s":184.8,"end_s":190.48,"text":"i can just go ahead and connect your calls","speaker":null,"is_sponsor":0},{"start_s":188.08,"end_s":194.0,"text":"with the union weight apartment okay now are we getting transferred again","speaker":null,"is_sponsor":0},{"start_s":196.8,"end_s":204.319,"text":"we have had nearly half a dozen people that we've talked to at alienware in","speaker":null,"is_sponsor":0},{"start_s":200.72,"end_s":205.76,"text":"pre-sales and after sales support","speaker":null,"is_sponsor":0},{"start_s":204.319,"end_s":209.959,"text":"just put us on hold for a minute at a time","speaker":null,"is_sponsor":0},{"start_s":207.599,"end_s":216.319,"text":"why what we need to do is open a computer and just double check","speaker":null,"is_sponsor":0},{"start_s":213.519,"end_s":221.04,"text":"that you have two because it could be that one rom is not uh","speaker":null,"is_sponsor":0},{"start_s":218.959,"end_s":227.2,"text":"connect it's not um like it needs to be","speaker":null,"is_sponsor":0},{"start_s":223.68,"end_s":229.92,"text":"like reset or reconnected can you open","speaker":null,"is_sponsor":0},{"start_s":227.2,"end_s":233.76,"text":"uh this uh the aurora hard drive to check if you have the tuba","speaker":null,"is_sponsor":0},{"start_s":232.879,"end_s":237.68,"text":"um i could are you able to guide me through","speaker":null,"is_sponsor":0},{"start_s":236.0,"end_s":242.0,"text":"it i don't actually know that much about computers","speaker":null,"is_sponsor":0},{"start_s":239.599,"end_s":247.2,"text":"yes of course see she's a remote then and then she goes to youtube","speaker":null,"is_sponsor":0},{"start_s":244.72,"end_s":251.439,"text":"and shows us the video about how to access the memory","speaker":null,"is_sponsor":0},{"start_s":248.959,"end_s":255.28,"text":"okay all right well i'm okay with that on this video we'll teach you how to","speaker":null,"is_sponsor":0},{"start_s":253.04,"end_s":259.199,"text":"replace your RAM modules on the aurora r5","speaker":null,"is_sponsor":0},{"start_s":257.12,"end_s":264.72,"text":"nothing beats off peeling plastic covers off your new aurora again to alienware's","speaker":null,"is_sponsor":0},{"start_s":261.759,"end_s":268.479,"text":"credit this system is pretty straightforward to get at sorry is this","speaker":null,"is_sponsor":0},{"start_s":266.96,"end_s":273.6,"text":"the right video or are you looking for a different one yeah this is the right","speaker":null,"is_sponsor":0},{"start_s":270.32,"end_s":275.04,"text":"video so it says r5 but uh basically","speaker":null,"is_sponsor":0},{"start_s":273.6,"end_s":279.199,"text":"it's the same structure so basically you have to open","speaker":null,"is_sponsor":0},{"start_s":277.52,"end_s":284.88,"text":"that panel do i need to unplug it first","speaker":null,"is_sponsor":0},{"start_s":282.4,"end_s":288.96,"text":"no basically you don't need to uh okay so yeah you need to unplug the computer","speaker":null,"is_sponsor":0},{"start_s":287.12,"end_s":292.16,"text":"and turn it off but","speaker":null,"is_sponsor":0},{"start_s":290.24,"end_s":295.04,"text":"basically we're not gonna touch any","speaker":null,"is_sponsor":0},{"start_s":293.44,"end_s":300.32,"text":"we're just gonna check if you have the true world when you turn it no it's","speaker":null,"is_sponsor":0},{"start_s":297.68,"end_s":300.32,"text":"actually yeah","speaker":null,"is_sponsor":0},{"start_s":306.88,"end_s":312.8,"text":"there you go janice's first first RAM swap everyone","speaker":null,"is_sponsor":0},{"start_s":311.199,"end_s":316.72,"text":"ladies and gentlemen so in summary do i understand this","speaker":null,"is_sponsor":0},{"start_s":315.199,"end_s":321.759,"text":"correctly it took just shy of a full hour","speaker":null,"is_sponsor":0},{"start_s":320.32,"end_s":327.039,"text":"with five separate departmental transfers to","speaker":null,"is_sponsor":0},{"start_s":324.479,"end_s":329.759,"text":"diagnose a RAM stick that came loose during shipping","speaker":null,"is_sponsor":0},{"start_s":330.8,"end_s":336.84,"text":"hopefully the next one can do better here we go","speaker":null,"is_sponsor":0},{"start_s":334.88,"end_s":340.4,"text":"all right origen show me your leadership now before i proceed i do","speaker":null,"is_sponsor":0},{"start_s":338.96,"end_s":345.12,"text":"need to verify the information that i have on the account uh could you provide me with the address that we have on file","speaker":null,"is_sponsor":0},{"start_s":343.44,"end_s":348.72,"text":"okay so it took four minutes to get to the point where we verified the order","speaker":null,"is_sponsor":0},{"start_s":347.039,"end_s":353.36,"text":"and everything that's not terrible okay well yeah i definitely","speaker":null,"is_sponsor":0},{"start_s":350.72,"end_s":358.639,"text":"definitely see that the invoice uh says two eight Gigabyte sticks of origin pc","speaker":null,"is_sponsor":0},{"start_s":356.08,"end_s":360.96,"text":"ddr4 3000 megahertz RAM um","speaker":null,"is_sponsor":0},{"start_s":359.44,"end_s":365.52,"text":"it's possible that maybe one of the sticks uh got loose during transit","speaker":null,"is_sponsor":0},{"start_s":363.68,"end_s":370.72,"text":"possible uh given the vibrations that the machine undergoes during transit","speaker":null,"is_sponsor":0},{"start_s":370.72,"end_s":376.72,"text":"uh you know very possible that one of the modules came","speaker":null,"is_sponsor":0},{"start_s":374.319,"end_s":380.319,"text":"slightly loose enough uh you know to not be recognized","speaker":null,"is_sponsor":0},{"start_s":378.56,"end_s":384.639,"text":"this would require you having to essentially open up your machine uh so","speaker":null,"is_sponsor":0},{"start_s":382.639,"end_s":388.96,"text":"that you can double check on this um are you familiar with pc hardware to","speaker":null,"is_sponsor":0},{"start_s":387.12,"end_s":392.96,"text":"any extent like uh would you be able to identify memory modules on a motherboard","speaker":null,"is_sponsor":0},{"start_s":392.08,"end_s":398.24,"text":"um probably not would you be able to","speaker":null,"is_sponsor":0},{"start_s":396.4,"end_s":401.759,"text":"help me out with that final problem absolutely you got the email with the","speaker":null,"is_sponsor":0},{"start_s":400.0,"end_s":406.72,"text":"link to the to the dropbox video that's kind of weird why wouldn't they just host it on youtube","speaker":null,"is_sponsor":0},{"start_s":404.96,"end_s":409.759,"text":"i gotta say alienware's production values were a little nicer that's","speaker":null,"is_sponsor":0},{"start_s":408.16,"end_s":413.039,"text":"probably not the way that i would show most users how to do that ideally","speaker":null,"is_sponsor":0},{"start_s":412.16,"end_s":418.8,"text":"putting using both your thumbs to put equal force on each end of the stick and","speaker":null,"is_sponsor":0},{"start_s":416.319,"end_s":424.72,"text":"you'll feel a very noticeable click his video three out of ten his instructions","speaker":null,"is_sponsor":0},{"start_s":422.24,"end_s":428.08,"text":"solid 9 out of 10. i gotta say janice for someone who","speaker":null,"is_sponsor":0},{"start_s":426.479,"end_s":432.08,"text":"doesn't seem to have been doing this before you you you've done this a lot","speaker":null,"is_sponsor":0},{"start_s":430.4,"end_s":437.919,"text":"faster than some of the most of the customers i i'm on the phone with so","speaker":null,"is_sponsor":0},{"start_s":435.44,"end_s":442.8,"text":"smooth operator ah interesting so we've actually thrown","speaker":null,"is_sponsor":0},{"start_s":439.919,"end_s":447.12,"text":"an extra curve ball at origin pc here plugging the HDMI connector into the","speaker":null,"is_sponsor":0},{"start_s":445.039,"end_s":451.52,"text":"motherboard rather than our dedicated graphics card oh that big card it has a","speaker":null,"is_sponsor":0},{"start_s":449.759,"end_s":455.759,"text":"ribbon cable that goes from the card itself to the motherboard","speaker":null,"is_sponsor":0},{"start_s":453.12,"end_s":458.96,"text":"and um if that came blue slightly then you're probably not going to get a","speaker":null,"is_sponsor":0},{"start_s":456.72,"end_s":462.88,"text":"picture okay this is a good explanation but he's got the wrong diagnosis let's","speaker":null,"is_sponsor":0},{"start_s":460.8,"end_s":466.72,"text":"see how long it takes him and to clarify when you initially got picture um","speaker":null,"is_sponsor":0},{"start_s":465.599,"end_s":470.56,"text":"do you know whether or not you were coming out of the graphics card or the","speaker":null,"is_sponsor":0},{"start_s":468.96,"end_s":473.759,"text":"uh or the onboard video on the motherboard","speaker":null,"is_sponsor":0},{"start_s":472.16,"end_s":479.12,"text":"he's done this before 19 minutes including a detailed","speaker":null,"is_sponsor":0},{"start_s":477.199,"end_s":483.599,"text":"explanation and walk through of the pebcak with plugging the monitor","speaker":null,"is_sponsor":0},{"start_s":481.12,"end_s":486.72,"text":"into the onboard i o versus the GPU directly","speaker":null,"is_sponsor":0},{"start_s":485.44,"end_s":493.28,"text":"competence great job thank you for calling maingear","speaker":null,"is_sponsor":0},{"start_s":490.44,"end_s":497.12,"text":"manufacturer of award-winning pcs and workstations now this is the real test","speaker":null,"is_sponsor":0},{"start_s":495.599,"end_s":502.08,"text":"if they can manage to turn an order number into like","speaker":null,"is_sponsor":0},{"start_s":499.84,"end_s":504.879,"text":"um that's not the order number i'm not sure what that is oh","speaker":null,"is_sponsor":0},{"start_s":503.759,"end_s":508.879,"text":"really the order number would be","speaker":null,"is_sponsor":0},{"start_s":507.039,"end_s":513.039,"text":"five or six digits and start with an eight or nine okay at least that's clear","speaker":null,"is_sponsor":0},{"start_s":510.879,"end_s":518.0,"text":"instructions all right let me uh let me remotely connect to your pc and have a","speaker":null,"is_sponsor":0},{"start_s":515.12,"end_s":521.12,"text":"look at a couple things all right pops up device manager i don't know what","speaker":null,"is_sponsor":0},{"start_s":519.519,"end_s":525.6,"text":"he's expecting to find in device manager he's probably just kind of like oh i haven't done this in a little bit hold","speaker":null,"is_sponsor":0},{"start_s":524.0,"end_s":529.92,"text":"on there it is slots used one of two yep","speaker":null,"is_sponsor":0},{"start_s":528.08,"end_s":534.72,"text":"nope there's definitely only one stick in there that's crazy um okay let's make","speaker":null,"is_sponsor":0},{"start_s":532.24,"end_s":540.16,"text":"sure that one stick didn't get loose immediately nails the diagnosis um if","speaker":null,"is_sponsor":0},{"start_s":538.08,"end_s":544.959,"text":"you look inside your machine do you know where the RAM slots are","speaker":null,"is_sponsor":0},{"start_s":542.32,"end_s":548.24,"text":"so 10 minutes to diagnosis you should see","speaker":null,"is_sponsor":0},{"start_s":546.0,"end_s":553.2,"text":"a uh here let me go look through one as well so i can be more specific wow okay","speaker":null,"is_sponsor":0},{"start_s":550.88,"end_s":558.48,"text":"nice there should be four or it could be four or eight but usually it's four","speaker":null,"is_sponsor":0},{"start_s":555.6,"end_s":562.0,"text":"vertical slots oops it's two and it said that in task manager i guess they don't","speaker":null,"is_sponsor":0},{"start_s":560.24,"end_s":566.16,"text":"sell a lot of low-end stuff i would usually assume a main gear system","speaker":null,"is_sponsor":0},{"start_s":564.399,"end_s":570.32,"text":"probably has four or eight let's figure this out so if you could","speaker":null,"is_sponsor":0},{"start_s":568.399,"end_s":573.36,"text":"just shut down the computer shut down the computer","speaker":null,"is_sponsor":0},{"start_s":571.68,"end_s":577.44,"text":"i'm gonna have you open up the machine and we're gonna make sure those sticks","speaker":null,"is_sponsor":0},{"start_s":575.279,"end_s":581.92,"text":"are in there properly does he mention to unplug it though okay so with the","speaker":null,"is_sponsor":0},{"start_s":579.44,"end_s":586.48,"text":"computer shut down i want you to unplug all the connections from the back of it","speaker":null,"is_sponsor":0},{"start_s":583.92,"end_s":590.56,"text":"all right rock on main gear guy looks like that's all it was just a loose uh","speaker":null,"is_sponsor":0},{"start_s":588.24,"end_s":594.88,"text":"RAM stick but you're uh you're all set if you um run into any other issues feel","speaker":null,"is_sponsor":0},{"start_s":592.8,"end_s":600.32,"text":"free to give me a call back sure thank you so much that's it","speaker":null,"is_sponsor":0},{"start_s":596.959,"end_s":602.56,"text":"so excluding some six minutes random","speaker":null,"is_sponsor":0},{"start_s":600.32,"end_s":608.72,"text":"nonsense with our monitor not properly waking from an HDMI signal etc","speaker":null,"is_sponsor":0},{"start_s":605.68,"end_s":610.08,"text":"about 15 minutes","speaker":null,"is_sponsor":0},{"start_s":608.72,"end_s":613.6,"text":"start to finish","speaker":null,"is_sponsor":0},{"start_s":612.08,"end_s":618.0,"text":"dang one quarter of the time and so much less","speaker":null,"is_sponsor":0},{"start_s":615.6,"end_s":621.2,"text":"frustration like it was just friendly the voice on the other end of the line","speaker":null,"is_sponsor":0},{"start_s":619.44,"end_s":626.48,"text":"is crystal clear i mean you can't take that kind of thing for granted honestly like you could","speaker":null,"is_sponsor":0},{"start_s":623.76,"end_s":626.48,"text":"understand the guy","speaker":null,"is_sponsor":0},{"start_s":628.0,"end_s":633.2,"text":"for tech support straight to tech support like why","speaker":null,"is_sponsor":0},{"start_s":631.76,"end_s":636.56,"text":"doesn't dell have that feature doesn't seem that complicated if you feel","speaker":null,"is_sponsor":0},{"start_s":634.959,"end_s":640.72,"text":"comfortable looking inside of the pc remove the left side panel of the","speaker":null,"is_sponsor":0},{"start_s":638.56,"end_s":644.32,"text":"computer pull out the sticks of RAM and simply re-seat them to see if in case","speaker":null,"is_sponsor":0},{"start_s":642.399,"end_s":648.24,"text":"one of them is not treated properly got the diagnosis is that","speaker":null,"is_sponsor":0},{"start_s":646.64,"end_s":651.92,"text":"uh where would i find that in the computer","speaker":null,"is_sponsor":0},{"start_s":649.68,"end_s":656.399,"text":"on the motherboard excuse me did i even just hear you","speaker":null,"is_sponsor":0},{"start_s":653.6,"end_s":661.36,"text":"correctly uh the motherboard if you don't know what a","speaker":null,"is_sponsor":0},{"start_s":658.32,"end_s":663.12,"text":"RAM is i would advise you either seek","speaker":null,"is_sponsor":0},{"start_s":661.36,"end_s":668.24,"text":"help from somebody a family member who perhaps has a little bit more experience","speaker":null,"is_sponsor":0},{"start_s":666.16,"end_s":671.44,"text":"or have someone help you remove that stick around and receive them not","speaker":null,"is_sponsor":0},{"start_s":669.839,"end_s":678.48,"text":"everybody has a family member that can help them that's why they bought a pre-built smart guy um okay","speaker":null,"is_sponsor":0},{"start_s":675.92,"end_s":680.56,"text":"i don't really know who to ask so you you're not able to","speaker":null,"is_sponsor":0},{"start_s":679.839,"end_s":686.16,"text":"like tell me what i'm looking for","speaker":null,"is_sponsor":0},{"start_s":683.839,"end_s":693.279,"text":"i told you the sticks of RAM are on the rambar on the motherboard itself","speaker":null,"is_sponsor":0},{"start_s":693.279,"end_s":698.24,"text":"so is it those two vertical","speaker":null,"is_sponsor":0},{"start_s":698.24,"end_s":702.839,"text":"pieces on the upper right hand corner yes","speaker":null,"is_sponsor":0},{"start_s":704.16,"end_s":709.839,"text":"so your troubleshooting stuff would be to pull them out and put them back in but again","speaker":null,"is_sponsor":0},{"start_s":708.56,"end_s":715.12,"text":"be careful with that because if you don't know what you're doing and you break something you're going to avoid","speaker":null,"is_sponsor":0},{"start_s":712.0,"end_s":715.12,"text":"all your warranty on the system","speaker":null,"is_sponsor":0},{"start_s":715.6,"end_s":720.56,"text":"thanks buddy so i just should find someone else to","speaker":null,"is_sponsor":0},{"start_s":719.04,"end_s":725.519,"text":"help me if you have a family member or a friend","speaker":null,"is_sponsor":0},{"start_s":722.399,"end_s":725.519,"text":"who's tech diver yet","speaker":null,"is_sponsor":0},{"start_s":725.76,"end_s":732.48,"text":"is i bypower employing her friend or family member","speaker":null,"is_sponsor":0},{"start_s":729.279,"end_s":732.48,"text":"to provide their tech support","speaker":null,"is_sponsor":0},{"start_s":733.6,"end_s":737.519,"text":"so he's just waiting for her to hang up like","speaker":null,"is_sponsor":0},{"start_s":739.12,"end_s":746.32,"text":"hi yeah not not a problem to not be very helpful do anything","speaker":null,"is_sponsor":0},{"start_s":744.8,"end_s":752.399,"text":"unreal in dell's defense they got the problem","speaker":null,"is_sponsor":0},{"start_s":749.519,"end_s":757.12,"text":"solved an hour's investment in getting your new computer set up or whatever","speaker":null,"is_sponsor":0},{"start_s":755.6,"end_s":762.56,"text":"is not the end of the world given you're gonna run it for eight or nine years","speaker":null,"is_sponsor":0},{"start_s":760.48,"end_s":769.12,"text":"but to just treat the customer like an idiot","speaker":null,"is_sponsor":0},{"start_s":765.36,"end_s":771.44,"text":"and outright refuse to help them okay uh","speaker":null,"is_sponsor":0},{"start_s":769.12,"end_s":775.279,"text":"you're not able to help me through that not my ability to","speaker":null,"is_sponsor":0},{"start_s":773.36,"end_s":778.16,"text":"mimic your ability to look inside a computer if you're not familiar with the","speaker":null,"is_sponsor":0},{"start_s":776.56,"end_s":782.399,"text":"part it's going to be very difficult to do anything inside of the pc this","speaker":null,"is_sponsor":0},{"start_s":780.399,"end_s":787.279,"text":"requires more technical skill it's not my ability it's your ability","speaker":null,"is_sponsor":0},{"start_s":784.88,"end_s":790.88,"text":"completely unacceptable i'm ready it can't be worse than alienware","speaker":null,"is_sponsor":0},{"start_s":789.279,"end_s":795.519,"text":"oh so they don't even have an easy way to get in touch with them i actually","speaker":null,"is_sponsor":0},{"start_s":792.88,"end_s":802.16,"text":"don't even mind this form on one condition it gets best done","speaker":null,"is_sponsor":0},{"start_s":799.04,"end_s":804.399,"text":"when someone picks up the phone","speaker":null,"is_sponsor":0},{"start_s":802.16,"end_s":808.56,"text":"they have read and understood it hold on i'm","speaker":null,"is_sponsor":0},{"start_s":806.88,"end_s":811.36,"text":"transferring you to someone who can help you now who do i have the pleasure of","speaker":null,"is_sponsor":0},{"start_s":810.16,"end_s":818.24,"text":"speaking with today hi my name is janice","speaker":null,"is_sponsor":0},{"start_s":818.24,"end_s":826.959,"text":"and the last name toll camp so he doesn't have the form","speaker":null,"is_sponsor":0},{"start_s":823.76,"end_s":827.839,"text":"what is the purpose of the","speaker":null,"is_sponsor":0},{"start_s":826.959,"end_s":831.92,"text":"holy form he's asking for her phone number","speaker":null,"is_sponsor":0},{"start_s":830.16,"end_s":836.0,"text":"all right so what we're gonna do is we're gonna get a hold of the sales","speaker":null,"is_sponsor":0},{"start_s":833.44,"end_s":836.0,"text":"department","speaker":null,"is_sponsor":0},{"start_s":837.12,"end_s":841.839,"text":"why to get solutions for your hp product","speaker":null,"is_sponsor":0},{"start_s":840.48,"end_s":844.839,"text":"please hang up and go to www.support.hp.com","speaker":null,"is_sponsor":0},{"start_s":845.68,"end_s":851.76,"text":"where you can troubleshoot or get software and drivers when your phone","speaker":null,"is_sponsor":0},{"start_s":849.199,"end_s":856.56,"text":"support that you can only call by finding the number by navigating the","speaker":null,"is_sponsor":0},{"start_s":854.079,"end_s":860.48,"text":"website tells you to go to the website you done goofed","speaker":null,"is_sponsor":0},{"start_s":858.399,"end_s":863.12,"text":"sorry i still didn't get that just tell me what kind of product you're calling","speaker":null,"is_sponsor":0},{"start_s":862.16,"end_s":866.32,"text":"about desktop pc","speaker":null,"is_sponsor":0},{"start_s":866.48,"end_s":874.959,"text":"okay we make many types of desktop pcs you might say something like pavilion","speaker":null,"is_sponsor":0},{"start_s":871.36,"end_s":876.959,"text":"spectre presario omni touch smart or","speaker":null,"is_sponsor":0},{"start_s":874.959,"end_s":881.6,"text":"envy go ahead and tell me what kind you have","speaker":null,"is_sponsor":0},{"start_s":879.199,"end_s":885.839,"text":"omen have your product model and serial","speaker":null,"is_sponsor":0},{"start_s":883.6,"end_s":888.8,"text":"number ready for your agent hold on i'm transferring you now","speaker":null,"is_sponsor":0},{"start_s":887.44,"end_s":892.399,"text":"okay janice so yeah it looks like they did ship you out like the configuration","speaker":null,"is_sponsor":0},{"start_s":890.88,"end_s":896.399,"text":"they ship you out does actually have just eight i don't see a showing 16 like","speaker":null,"is_sponsor":0},{"start_s":894.639,"end_s":901.44,"text":"the one that you ordered we personally removed half the memory so","speaker":null,"is_sponsor":0},{"start_s":899.44,"end_s":904.959,"text":"unfortunately uh while i do tech support i'm unable to","speaker":null,"is_sponsor":0},{"start_s":903.04,"end_s":909.74,"text":"access like any of the sales software to look it up but i can't provide you the","speaker":null,"is_sponsor":0},{"start_s":906.72,"end_s":913.119,"text":"number if you'd like","speaker":null,"is_sponsor":0},{"start_s":914.0,"end_s":919.77,"text":"so here's the issue right now every company we talked to where the rep","speaker":null,"is_sponsor":0},{"start_s":919.04,"end_s":922.32,"text":"had","speaker":null,"is_sponsor":0},{"start_s":922.32,"end_s":930.0,"text":"an ounce of experience with pc hardware","speaker":null,"is_sponsor":0},{"start_s":927.04,"end_s":935.279,"text":"immediately identified the problem i'm not imagining","speaker":null,"is_sponsor":0},{"start_s":931.76,"end_s":937.279,"text":"that this is common okay um i know that","speaker":null,"is_sponsor":0},{"start_s":935.279,"end_s":940.8,"text":"we're trying to get you over to like the canada sales department did they send","speaker":null,"is_sponsor":0},{"start_s":939.04,"end_s":945.6,"text":"you back over to us yes","speaker":null,"is_sponsor":0},{"start_s":942.639,"end_s":954.24,"text":"okay uh what did they end up saying um exactly uh well they did confirm that","speaker":null,"is_sponsor":0},{"start_s":949.279,"end_s":955.36,"text":"like the order was for 16 gigabytes","speaker":null,"is_sponsor":0},{"start_s":954.24,"end_s":962.32,"text":"um and then i got transferred a bunch of times and i ended up here somehow","speaker":null,"is_sponsor":0},{"start_s":960.88,"end_s":966.7,"text":"interesting um let me","speaker":null,"is_sponsor":0},{"start_s":964.639,"end_s":969.859,"text":"let me see here","speaker":null,"is_sponsor":0},{"start_s":970.32,"end_s":978.92,"text":"you should have 16 gigabytes","speaker":null,"is_sponsor":0},{"start_s":973.839,"end_s":978.92,"text":"right yeah that's what i thought as well","speaker":null,"is_sponsor":0},{"start_s":983.199,"end_s":990.48,"text":"probably there's a um there's a setting that you need to","speaker":null,"is_sponsor":0},{"start_s":988.079,"end_s":994.56,"text":"check or verify that ma'am if it's security i can connect you to our","speaker":null,"is_sponsor":0},{"start_s":992.079,"end_s":998.88,"text":"technical support what setting makes RAM appear oh the shortcuts are downloading","speaker":null,"is_sponsor":0},{"start_s":997.04,"end_s":1003.519,"text":"my app is he actually going to start trying to troubleshoot for us now","speaker":null,"is_sponsor":0},{"start_s":1000.8,"end_s":1006.399,"text":"is this is this the magic moment 20 minutes in or whatever let me put you on","speaker":null,"is_sponsor":0},{"start_s":1005.279,"end_s":1010.56,"text":"a brief hold while i do a little bit more research here it shouldn't be any more than about","speaker":null,"is_sponsor":0},{"start_s":1009.04,"end_s":1013.92,"text":"probably five to seven minutes or so i'll be right back with you okay janice","speaker":null,"is_sponsor":0},{"start_s":1014.24,"end_s":1016.959,"text":"thank you for that","speaker":null,"is_sponsor":0},{"start_s":1021.519,"end_s":1027.36,"text":"okay how long were we on hold 14 minutes","speaker":null,"is_sponsor":0},{"start_s":1027.36,"end_s":1033.52,"text":"14 twice as long the amount of time we spent on","speaker":null,"is_sponsor":0},{"start_s":1031.679,"end_s":1037.6,"text":"hold without nothing happening is the amount of time it took like main giant","speaker":null,"is_sponsor":0},{"start_s":1035.28,"end_s":1041.12,"text":"origin to resolve the whole problem and the amount of time that dell spent","speaker":null,"is_sponsor":0},{"start_s":1046.0,"end_s":1049.28,"text":"incomplete and utter silence","speaker":null,"is_sponsor":0},{"start_s":1051.52,"end_s":1056.16,"text":"i don't know why they ended up actually transferring you back over to us that","speaker":null,"is_sponsor":0},{"start_s":1054.88,"end_s":1062.0,"text":"should have been handled on their side of things in order to get that fixed because you just got the","speaker":null,"is_sponsor":0},{"start_s":1060.4,"end_s":1064.48,"text":"computer it's well before the 30 day mark and","speaker":null,"is_sponsor":0},{"start_s":1063.6,"end_s":1069.12,"text":"everything like that they should have been able to get that going to rectify","speaker":null,"is_sponsor":0},{"start_s":1067.28,"end_s":1074.559,"text":"the issue for you you had mentioned like looking in the case and checking or like","speaker":null,"is_sponsor":0},{"start_s":1071.919,"end_s":1078.799,"text":"seeing if i had the two sticks which i haven't done i don't know much about","speaker":null,"is_sponsor":0},{"start_s":1076.16,"end_s":1083.6,"text":"computers so i didn't dare do that um","speaker":null,"is_sponsor":0},{"start_s":1080.799,"end_s":1087.28,"text":"should i should i do that first again janice helping out tech support","speaker":null,"is_sponsor":0},{"start_s":1086.08,"end_s":1091.2,"text":"here what can happen while computers are","speaker":null,"is_sponsor":0},{"start_s":1089.28,"end_s":1094.88,"text":"being shipped and everything they do gets moved around and everything so it","speaker":null,"is_sponsor":0},{"start_s":1092.96,"end_s":1099.12,"text":"could end up being that it just needs to be unplugged and plugged right back in","speaker":null,"is_sponsor":0},{"start_s":1097.6,"end_s":1103.679,"text":"on both of them because we don't know which one could be unseated and then it","speaker":null,"is_sponsor":0},{"start_s":1102.0,"end_s":1109.2,"text":"might actually fix your issue right there as being able to detect that it","speaker":null,"is_sponsor":0},{"start_s":1105.6,"end_s":1111.36,"text":"has 16 gigabytes after that okay","speaker":null,"is_sponsor":0},{"start_s":1109.2,"end_s":1114.96,"text":"he knows see here's my issue with this guy","speaker":null,"is_sponsor":0},{"start_s":1113.2,"end_s":1117.76,"text":"because he has mostly come across as though he pretty much knows what he's","speaker":null,"is_sponsor":0},{"start_s":1116.4,"end_s":1123.28,"text":"talking about the issue though is seems to be a policy","speaker":null,"is_sponsor":0},{"start_s":1120.559,"end_s":1127.44,"text":"one if i had to guess within 30 days it's sales problem after 30 days tech","speaker":null,"is_sponsor":0},{"start_s":1125.2,"end_s":1130.4,"text":"support's problem he just was trying really hard","speaker":null,"is_sponsor":0},{"start_s":1128.88,"end_s":1134.88,"text":"not to have to do troubleshooting","speaker":null,"is_sponsor":0},{"start_s":1132.88,"end_s":1138.0,"text":"instead opting to send free product or push us back to sales","speaker":null,"is_sponsor":0},{"start_s":1136.799,"end_s":1142.0,"text":"like it's not like they weren't willing to solve the problem they just didn't","speaker":null,"is_sponsor":0},{"start_s":1140.16,"end_s":1144.64,"text":"want to diagnose it isn't that weird","speaker":null,"is_sponsor":0},{"start_s":1144.88,"end_s":1151.919,"text":"like eight gigs of RAM that's not insignificant that's like 80 bucks they","speaker":null,"is_sponsor":0},{"start_s":1148.72,"end_s":1152.919,"text":"were just gonna send it hp managed to be","speaker":null,"is_sponsor":0},{"start_s":1151.919,"end_s":1159.919,"text":"worse 72 minutes to get a stick of RAM unseated and","speaker":null,"is_sponsor":0},{"start_s":1157.12,"end_s":1163.84,"text":"reseeded and hp had the advantage of janice already actually knowing how to","speaker":null,"is_sponsor":0},{"start_s":1162.24,"end_s":1170.0,"text":"pull out and replace memory by this point are you ready to declare a tie","speaker":null,"is_sponsor":0},{"start_s":1166.96,"end_s":1170.0,"text":"origin in main gear","speaker":null,"is_sponsor":0},{"start_s":1170.24,"end_s":1177.84,"text":"with shockingly dell with that performance taking the bronze medal here","speaker":null,"is_sponsor":0},{"start_s":1175.76,"end_s":1181.52,"text":"followed by hp who ultimately did at least solve the problem with i buy power","speaker":null,"is_sponsor":0},{"start_s":1180.32,"end_s":1187.2,"text":"in dead friggin last they're not even the best they're like","speaker":null,"is_sponsor":0},{"start_s":1185.52,"end_s":1192.48,"text":"well they just didn't finish the mass drop control keyboard is constructed","speaker":null,"is_sponsor":0},{"start_s":1189.44,"end_s":1194.64,"text":"with a solid cnc aluminum frame with a","speaker":null,"is_sponsor":0},{"start_s":1192.48,"end_s":1200.32,"text":"built-in switch plate that makes it very stable and extremely durable it's fully","speaker":null,"is_sponsor":0},{"start_s":1197.84,"end_s":1204.08,"text":"programmable with RGB lighting and qmk firmware which makes it much easier to","speaker":null,"is_sponsor":0},{"start_s":1202.16,"end_s":1209.2,"text":"program and gives you more control and at checkout you can choose between","speaker":null,"is_sponsor":0},{"start_s":1205.76,"end_s":1210.799,"text":"cherry mx kaiwa and halo switches which","speaker":null,"is_sponsor":0},{"start_s":1209.2,"end_s":1216.08,"text":"will affect the price depending on your choice but gives you an incredible amount of flexibility in terms of the","speaker":null,"is_sponsor":0},{"start_s":1214.0,"end_s":1219.679,"text":"feel so pick it up today on mass drop for a limited time through the link in","speaker":null,"is_sponsor":0},{"start_s":1218.0,"end_s":1224.32,"text":"the video description stay tuned for the next part where ivan","speaker":null,"is_sponsor":0},{"start_s":1221.919,"end_s":1227.52,"text":"will be performing autopsies on all the systems looking in depth at how the","speaker":null,"is_sponsor":0},{"start_s":1226.0,"end_s":1232.24,"text":"preloaded software came and all that kind of good stuff in the meantime though if you guys dislike this video","speaker":null,"is_sponsor":0},{"start_s":1230.559,"end_s":1234.799,"text":"you can hit that button but if you liked it hit like get subscribed or maybe","speaker":null,"is_sponsor":0},{"start_s":1233.679,"end_s":1240.4,"text":"consider checking out where to buy the stuff we featured at the link in the video description but not yet let us","speaker":null,"is_sponsor":0},{"start_s":1238.559,"end_s":1244.4,"text":"finish with the auto season performance okay also down there is our merch store","speaker":null,"is_sponsor":0},{"start_s":1242.24,"end_s":1248.32,"text":"which has cool shirts like uh not like this outward or this outer cool shirt","speaker":null,"is_sponsor":0},{"start_s":1246.559,"end_s":1252.559,"text":"like this inner cool shirt and our community forum which you should totally","speaker":null,"is_sponsor":0},{"start_s":1250.0,"end_s":1252.559,"text":"join","speaker":null,"is_sponsor":0}],"full_text":"yeah i understand well the orders are in we're back at hq and it's time for us to review the most challenging portion of fifteen hundred dollar sipc secret shopper project secret agent magnum ti thank you forgot your name again this is how all of our competitors responded to a fairly rudimentary technical support request hi there um i just was setting up the computer i bought for my brother and i noticed that in the system it says there's only eight gigabytes of memory but in the order it's supposed to be 16. ifixit's protect toolkit gives you the tools you need to tackle any electronics repair challenge visit ifixit.com forward slash Linus at the link below to get yours today so so first it's our favorite alienware thank you for calling alienware the quickest way to get you to the right support agent is to get your products express service code this is different from your service tag or asset id i don't know what my service card would be system is listed under premium support warranty this is easy basically so i'm gonna need to transfer you to bring your support is this five minutes already of just pier about are we just sitting here in silence again hello hello is it me you're looking forward no you know you're not doing on hold right when you have to come back and say hello thank you very much for waiting are we 15 minutes into this call and they haven't even gotten as far as who are you and what do you have are we being asked for the order number again okay ma'am just stay connected i'll transfer your call to the technical department we're not at the technical department yet thank you for calling dell basic hardware warranty support where you have your system service tag or the expert service code do you just ask for all our information again oh my god we're explaining the problem again oh i'm extremely sorry to hear that man this should have not happened well you should not have happened yes okay thank you astounding observation skills i can just go ahead and connect your calls with the union weight apartment okay now are we getting transferred again we have had nearly half a dozen people that we've talked to at alienware in pre-sales and after sales support just put us on hold for a minute at a time why what we need to do is open a computer and just double check that you have two because it could be that one rom is not uh connect it's not um like it needs to be like reset or reconnected can you open uh this uh the aurora hard drive to check if you have the tuba um i could are you able to guide me through it i don't actually know that much about computers yes of course see she's a remote then and then she goes to youtube and shows us the video about how to access the memory okay all right well i'm okay with that on this video we'll teach you how to replace your RAM modules on the aurora r5 nothing beats off peeling plastic covers off your new aurora again to alienware's credit this system is pretty straightforward to get at sorry is this the right video or are you looking for a different one yeah this is the right video so it says r5 but uh basically it's the same structure so basically you have to open that panel do i need to unplug it first no basically you don't need to uh okay so yeah you need to unplug the computer and turn it off but basically we're not gonna touch any we're just gonna check if you have the true world when you turn it no it's actually yeah there you go janice's first first RAM swap everyone ladies and gentlemen so in summary do i understand this correctly it took just shy of a full hour with five separate departmental transfers to diagnose a RAM stick that came loose during shipping hopefully the next one can do better here we go all right origen show me your leadership now before i proceed i do need to verify the information that i have on the account uh could you provide me with the address that we have on file okay so it took four minutes to get to the point where we verified the order and everything that's not terrible okay well yeah i definitely definitely see that the invoice uh says two eight Gigabyte sticks of origin pc ddr4 3000 megahertz RAM um it's possible that maybe one of the sticks uh got loose during transit possible uh given the vibrations that the machine undergoes during transit uh you know very possible that one of the modules came slightly loose enough uh you know to not be recognized this would require you having to essentially open up your machine uh so that you can double check on this um are you familiar with pc hardware to any extent like uh would you be able to identify memory modules on a motherboard um probably not would you be able to help me out with that final problem absolutely you got the email with the link to the to the dropbox video that's kind of weird why wouldn't they just host it on youtube i gotta say alienware's production values were a little nicer that's probably not the way that i would show most users how to do that ideally putting using both your thumbs to put equal force on each end of the stick and you'll feel a very noticeable click his video three out of ten his instructions solid 9 out of 10. i gotta say janice for someone who doesn't seem to have been doing this before you you you've done this a lot faster than some of the most of the customers i i'm on the phone with so smooth operator ah interesting so we've actually thrown an extra curve ball at origin pc here plugging the HDMI connector into the motherboard rather than our dedicated graphics card oh that big card it has a ribbon cable that goes from the card itself to the motherboard and um if that came blue slightly then you're probably not going to get a picture okay this is a good explanation but he's got the wrong diagnosis let's see how long it takes him and to clarify when you initially got picture um do you know whether or not you were coming out of the graphics card or the uh or the onboard video on the motherboard he's done this before 19 minutes including a detailed explanation and walk through of the pebcak with plugging the monitor into the onboard i o versus the GPU directly competence great job thank you for calling maingear manufacturer of award-winning pcs and workstations now this is the real test if they can manage to turn an order number into like um that's not the order number i'm not sure what that is oh really the order number would be five or six digits and start with an eight or nine okay at least that's clear instructions all right let me uh let me remotely connect to your pc and have a look at a couple things all right pops up device manager i don't know what he's expecting to find in device manager he's probably just kind of like oh i haven't done this in a little bit hold on there it is slots used one of two yep nope there's definitely only one stick in there that's crazy um okay let's make sure that one stick didn't get loose immediately nails the diagnosis um if you look inside your machine do you know where the RAM slots are so 10 minutes to diagnosis you should see a uh here let me go look through one as well so i can be more specific wow okay nice there should be four or it could be four or eight but usually it's four vertical slots oops it's two and it said that in task manager i guess they don't sell a lot of low-end stuff i would usually assume a main gear system probably has four or eight let's figure this out so if you could just shut down the computer shut down the computer i'm gonna have you open up the machine and we're gonna make sure those sticks are in there properly does he mention to unplug it though okay so with the computer shut down i want you to unplug all the connections from the back of it all right rock on main gear guy looks like that's all it was just a loose uh RAM stick but you're uh you're all set if you um run into any other issues feel free to give me a call back sure thank you so much that's it so excluding some six minutes random nonsense with our monitor not properly waking from an HDMI signal etc about 15 minutes start to finish dang one quarter of the time and so much less frustration like it was just friendly the voice on the other end of the line is crystal clear i mean you can't take that kind of thing for granted honestly like you could understand the guy for tech support straight to tech support like why doesn't dell have that feature doesn't seem that complicated if you feel comfortable looking inside of the pc remove the left side panel of the computer pull out the sticks of RAM and simply re-seat them to see if in case one of them is not treated properly got the diagnosis is that uh where would i find that in the computer on the motherboard excuse me did i even just hear you correctly uh the motherboard if you don't know what a RAM is i would advise you either seek help from somebody a family member who perhaps has a little bit more experience or have someone help you remove that stick around and receive them not everybody has a family member that can help them that's why they bought a pre-built smart guy um okay i don't really know who to ask so you you're not able to like tell me what i'm looking for i told you the sticks of RAM are on the rambar on the motherboard itself so is it those two vertical pieces on the upper right hand corner yes so your troubleshooting stuff would be to pull them out and put them back in but again be careful with that because if you don't know what you're doing and you break something you're going to avoid all your warranty on the system thanks buddy so i just should find someone else to help me if you have a family member or a friend who's tech diver yet is i bypower employing her friend or family member to provide their tech support so he's just waiting for her to hang up like hi yeah not not a problem to not be very helpful do anything unreal in dell's defense they got the problem solved an hour's investment in getting your new computer set up or whatever is not the end of the world given you're gonna run it for eight or nine years but to just treat the customer like an idiot and outright refuse to help them okay uh you're not able to help me through that not my ability to mimic your ability to look inside a computer if you're not familiar with the part it's going to be very difficult to do anything inside of the pc this requires more technical skill it's not my ability it's your ability completely unacceptable i'm ready it can't be worse than alienware oh so they don't even have an easy way to get in touch with them i actually don't even mind this form on one condition it gets best done when someone picks up the phone they have read and understood it hold on i'm transferring you to someone who can help you now who do i have the pleasure of speaking with today hi my name is janice and the last name toll camp so he doesn't have the form what is the purpose of the holy form he's asking for her phone number all right so what we're gonna do is we're gonna get a hold of the sales department why to get solutions for your hp product please hang up and go to www.support.hp.com where you can troubleshoot or get software and drivers when your phone support that you can only call by finding the number by navigating the website tells you to go to the website you done goofed sorry i still didn't get that just tell me what kind of product you're calling about desktop pc okay we make many types of desktop pcs you might say something like pavilion spectre presario omni touch smart or envy go ahead and tell me what kind you have omen have your product model and serial number ready for your agent hold on i'm transferring you now okay janice so yeah it looks like they did ship you out like the configuration they ship you out does actually have just eight i don't see a showing 16 like the one that you ordered we personally removed half the memory so unfortunately uh while i do tech support i'm unable to access like any of the sales software to look it up but i can't provide you the number if you'd like so here's the issue right now every company we talked to where the rep had an ounce of experience with pc hardware immediately identified the problem i'm not imagining that this is common okay um i know that we're trying to get you over to like the canada sales department did they send you back over to us yes okay uh what did they end up saying um exactly uh well they did confirm that like the order was for 16 gigabytes um and then i got transferred a bunch of times and i ended up here somehow interesting um let me let me see here you should have 16 gigabytes right yeah that's what i thought as well probably there's a um there's a setting that you need to check or verify that ma'am if it's security i can connect you to our technical support what setting makes RAM appear oh the shortcuts are downloading my app is he actually going to start trying to troubleshoot for us now is this is this the magic moment 20 minutes in or whatever let me put you on a brief hold while i do a little bit more research here it shouldn't be any more than about probably five to seven minutes or so i'll be right back with you okay janice thank you for that okay how long were we on hold 14 minutes 14 twice as long the amount of time we spent on hold without nothing happening is the amount of time it took like main giant origin to resolve the whole problem and the amount of time that dell spent incomplete and utter silence i don't know why they ended up actually transferring you back over to us that should have been handled on their side of things in order to get that fixed because you just got the computer it's well before the 30 day mark and everything like that they should have been able to get that going to rectify the issue for you you had mentioned like looking in the case and checking or like seeing if i had the two sticks which i haven't done i don't know much about computers so i didn't dare do that um should i should i do that first again janice helping out tech support here what can happen while computers are being shipped and everything they do gets moved around and everything so it could end up being that it just needs to be unplugged and plugged right back in on both of them because we don't know which one could be unseated and then it might actually fix your issue right there as being able to detect that it has 16 gigabytes after that okay he knows see here's my issue with this guy because he has mostly come across as though he pretty much knows what he's talking about the issue though is seems to be a policy one if i had to guess within 30 days it's sales problem after 30 days tech support's problem he just was trying really hard not to have to do troubleshooting instead opting to send free product or push us back to sales like it's not like they weren't willing to solve the problem they just didn't want to diagnose it isn't that weird like eight gigs of RAM that's not insignificant that's like 80 bucks they were just gonna send it hp managed to be worse 72 minutes to get a stick of RAM unseated and reseeded and hp had the advantage of janice already actually knowing how to pull out and replace memory by this point are you ready to declare a tie origin in main gear with shockingly dell with that performance taking the bronze medal here followed by hp who ultimately did at least solve the problem with i buy power in dead friggin last they're not even the best they're like well they just didn't finish the mass drop control keyboard is constructed with a solid cnc aluminum frame with a built-in switch plate that makes it very stable and extremely durable it's fully programmable with RGB lighting and qmk firmware which makes it much easier to program and gives you more control and at checkout you can choose between cherry mx kaiwa and halo switches which will affect the price depending on your choice but gives you an incredible amount of flexibility in terms of the feel so pick it up today on mass drop for a limited time through the link in the video description stay tuned for the next part where ivan will be performing autopsies on all the systems looking in depth at how the preloaded software came and all that kind of good stuff in the meantime though if you guys dislike this video you can hit that button but if you liked it hit like get subscribed or maybe consider checking out where to buy the stuff we featured at the link in the video description but not yet let us finish with the auto season performance okay also down there is our merch store which has cool shirts like uh not like this outward or this outer cool shirt like this inner cool shirt and our community forum which you should totally join"}