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Okay, so picture this.

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Your SO's got a feminine hygiene emergency

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and cannot leave the house

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to get her own bio-waste management products.

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So, it's on you.

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But you do not feel like going to the local grocery store

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and listening to the cashier

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making that stale joke about your Aunt Flo.

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So what's the solution?

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Well, for us, it was to get in the car,

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drive two and a half hours down to Seattle,

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and visit the Amazon Go pilot location,

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the world's only retail store

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where you do not have to have

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any human interaction whatsoever.

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You just grab what you want,

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put it in your bag, and leave.

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But what's the experience like?

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Well, we're gonna tell you

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after we tell you about TunnelBear,

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the easy-to-use VPN that makes the internet

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a more open place,

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giving everyone access to the same content.

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Check them out at TunnelBear.com slash LTT.

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We'll have that linked below.

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Okay, so step one is to get the Amazon Go app.

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Once you're signed into your account,

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you don't need Prime.

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This QR code right here allows you to scan in

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any guests that are with you,

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though do note that anything they take

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will be charged to your account,

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and then enter the store.

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You can't get in without your phone,

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but Amazon says that handy-dandy Amazon staff members

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will be on hand with charging banks

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if, for whatever reason, you need to juice up

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before you go in.

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So let's try it.

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Whoo!

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I'm in.

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Okay, we're inside.

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So it kinda looks like a regular grocery store.

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So how does it work?

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Amazon isn't being too specific about the details,

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but we do know a few things.

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One is that the place is absolutely peppered with cameras.

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See those black boxes up there?

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There are literally hundreds of cameras

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inside what is only an 1,800-square-foot store.

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According to one article I read,

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they are designed to read camera-friendly codes

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that are printed out on each of the items,

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but these just look like regular UPC codes,

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so I'm actually not sure about that.

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What we do know is that while it was present

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in the original patent filing,

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RFID technology is not being used,

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and we also know that they are using

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computer vision algorithms in order to understand

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what you're picking up,

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and they're also assisting this technology

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with additional sensors,

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like, for example, weight sensors in the shelves themselves,

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pressure sensors, and load cells.

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Each of those components together

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increases Amazon's confidence in what exactly it is

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that you have picked up and put in your bag

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or your pocket or whatever the case may be.

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So in terms of product mix and pricing,

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it's not like a giant grocery store.

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Like, you can't even buy a full gallon

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of milk or anything like that,

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but, I mean, it's pretty competitive

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with what you'd expect from, like, a neighborhood grocer

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or, like, a corner store.

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Like, this curried chicken wrap is six bucks.

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Whoa, this is interesting.

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So these food items, these are marked

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with those camera-recognizable codes

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that I was talking about before,

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because I guess, you know, if it doesn't come in a package,

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it's a lot harder to tell the difference

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between curried chicken wrap and tuna wrap.

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Ooh, BK, BKLT wrap.

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Does this have kale in it?

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You guys are killing me here.

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Bacon, kale, lettuce, tomato wrap.

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I mean, if I'm gonna have, like,

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the trendy Seattle experience,

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I gotta have the wrap with the kale in it.

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What do you want, Dennis?

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Yeah, rice.

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Well, I don't know, man.

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I don't know what to tell you.

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They have barbecue chicken with mangoes.

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Okay, then just get it.

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I tell you, man, this is, like,

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weird stuff,

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because, like, normally, sitting in a store,

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putting stuff in your backpack,

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like, here, let's get something to drink, too.

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Dennis, what do you want?

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You want a Snapple?

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I'm getting Snapples, so...

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Do they have, like, Amazon brand drinks?

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Amazon brand drinks?

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I don't think so.

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No, I don't think so.

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Sorry, you're gonna have to have the

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only, like, 98% Amazon experience here.

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Harmless coconut water?

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Do you want the harmful one or the harmless one?

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You want the harmful one?

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What does that mean?

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Well, this one's harmless.

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I don't, I'm just...

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Get that, get that, yeah.

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Like, I feel like someone's gonna come tackle me.

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Okay, so we got all our snacks.

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Now we've got to get what we actually came here for.

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We can choose between the Always Infinity

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and the Tampax Pearl.

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Let's go with the Always right here.

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But, with a twist, I have a challenge for their system.

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I want to see how it handles me

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putting this down in the wrong place

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and then picking it back up.

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All right, thank you.

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Yeah, cool.

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Let's say I'm shopping

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for some alcohol and I kind of go,

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do I really want this?

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Not sure.

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I want to see how it handles it.

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Uh-huh, yup, yup.

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Okay, you know what?

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I actually don't want some alcohol after all,

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but if I come back without these,

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I'm gonna get in all sorts of trouble.

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So, let's head for the exit.

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Like, my reflex as I'm walking towards the exit is like,

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okay, I gotta get ready to take off my bag

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and take my stuff out and put it on the thing.

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So, theoretically now, as I walk through

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what they're calling the transition area,

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Amazon is going to do a small transaction

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on my credit card, a dollar,

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just to validate that it's working.

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Then they're gonna build a balance of it

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once they've totaled up everything that I took.

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Bear in mind, guys, that if you overdraw your credit card,

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that's on you to deal with any kind of penalties

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or fees that are associated with that.

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So, here it is.

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Hey, there we go, there we go.

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Nice get up and go.

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Your trip time was 26 minutes and 27 seconds.

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Your receipt is ready.

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Check this out.

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So, Amazon is actually so confident in their system

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that they've built in a feature

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where if for whatever reason you're charged

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for something that you didn't take,

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you can actually just remove it.

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And crazily enough, they're using the honor system,

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which, if you think about it, actually isn't that crazy.

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Because it's tied into your Prime account,

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which is tied into your credit card,

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Amazon can use machine learning

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not to mention just common sense

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in order to figure out if people are abusing the system.

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Okay, so let's see how we did.

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Boom, got it.

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Berry, however that's pronounced.

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Got it.

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Bacon, kale, lettuce, and tomato wrap.

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Diet Snapple iced tea.

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Raspberry.

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Oh, a diet.

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And coconut water.

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Nailed it.

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Okay, so it got everything,

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but how does the system handle an item

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that was accidentally not charged?

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Because, I mean, nothing's perfect.

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Well, Amazon's so confident in their system,

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and seemingly rightly so,

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that they have actually apparently told another news outlet

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that managed to walk out with a yogurt they didn't pay for.

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You know what?

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Go ahead, keep it.

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The yogurt's on us.

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Because they seem to believe that the system is so accurate

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that even with those occasional misfires,

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they're still going to make up for the cost of cashiers,

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plain clothes, loss prevention, security people,

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and, well, just the normal shoplifting

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that retailers refer to as shrink.

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Not bad, considering it's got kale in it.

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Actually, that's really good.

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Maybe the craziest thing about this whole experience

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is that, let's say I decided this, you know, kale sucked,

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or, you know what, I don't need these pads after all.

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If I wanted to return them,

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at this time, there is literally no mechanism to take,

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take this back.

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You'd have to talk to an associate and give it to them.

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But the way that the refund would be processed

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would be identical.

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You would just go into your receipt,

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you would select an item, and you would remove it.

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I don't need it, or whatever.

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And no questions asked, they will give you a refund.

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Not only do you not have to return it,

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there is no mechanism to return it.

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You're gonna have to find a solution to that in the longterm.

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Okay, so in summary, that was really freaking cool.

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But as some of you may have noticed,

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it is now go for a walk in the rain time,

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because there are definitely still some issues

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and some concerns that I have about this technology.

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So issue number one is that before Amazon,

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as they are undoubtedly gonna do in the next year or two,

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rolls this out in Whole Foods locations,

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they acquired them, must've been about a year ago now,

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they're gonna have to figure out how to address the limit

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on the number of customers

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that can be in the store at one time.

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Now, you just make a line outside the store,

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but if your whole pitch is lineup-less shopping,

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that's obviously a dumb longterm solution.

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Issue number two is that a traditional grocery store's

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loyalty program actually tells them a lot more about you

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than just what you bought.

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With data, especially if you're a regular shopper,

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like what you buy, how much of it, and how often,

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they can extrapolate a lot about,

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not just you, but also your family.

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And Amazon hasn't talked a ton

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about what data they're collecting,

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how long they're keeping it for,

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there's nothing Go specific in their privacy policy,

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but if I was a betting man,

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I would put good money on Amazon collecting

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all kinds of extra data,

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like your movement patterns around the store,

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how long you looked at a particular item

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before buying it or not buying it,

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which advertising kiosks or end caps,

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which advertising kiosks or end caps, which advertising kiosks or end caps,

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you found the most attractive.

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And they're gonna use that,

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combined with what they already know about you

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from your online profile,

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to build an incredibly detailed picture

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of who you are and what you're about.

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And this ignores some of the less obvious societal issues

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that we're gonna be facing

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as technology like this becomes more prevalent.

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So it's estimated that in America right now,

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there are three and a half million cashiers.

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And you know,

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Amazon's side of this story is that,

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you know, yeah, we don't have any cashiers,

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but we're still gonna need humans for food prep,

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restocking the shelves,

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checking ID in the alcoholic beverages section.

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They say they're still gonna need humans for that

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for the foreseeable future.

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But you know, I'm kind of looking at this going,

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well, yeah, but regular grocery stores

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also need people for food prep and stocking shelves.

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I'm not sure if this math is gonna add up.

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And you know, if I were to be saying, well, yeah,

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I'm not sure if this math is gonna add up.

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And you know, if I were to be saying, well, yeah,

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I'm sitting here with a crystal ball,

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figuring out what I think the future is gonna be,

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I see no reason why those jobs

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couldn't eventually be replaced as well.

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So that's something that we are going to have to figure out

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as people over the next,

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yeah, we don't have as long to deal with this

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as we might have hoped.

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Speaking of not having a long time to deal with something,

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have you ever called your mobile carrier

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00:11:52,750 --> 00:11:55,810
and been stuck on hold for like 10 minutes, 20 minutes,

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trying to deal with something?

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Well, not with Ting.

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Ting is the mobile carrier

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that's focused on customer service

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and customer satisfaction,

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and they are sponsoring this episode today.

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With Ting, you only pay for the airtime

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and data that you use,

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and they've got lower mobile data rates than ever before

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at just $10 a gig beyond the first gig.

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The best part of Ting

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is that you don't have to go into it blind.

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You can use their savings calculator,

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00:12:20,270 --> 00:12:21,170
which we have linked below,

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that's Linus.ting.com to enter your last few bills

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00:12:24,030 --> 00:12:25,230
and how much you paid

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00:12:25,230 --> 00:12:28,430
and find out if you would save money with Ting.

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So go check it out.

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If you switch,

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00:12:30,430 --> 00:12:33,250
they'll pay 25% of your contract cancellation fee

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00:12:33,250 --> 00:12:35,670
with your other carrier up to $75.

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And if you use our link,

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you'll get another $25 towards a new device

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00:12:39,890 --> 00:12:42,730
or your first bill.

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So thanks for watching, guys.

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If you just liked this video,

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00:12:44,670 --> 00:12:45,510
you can hit that button,

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00:12:45,510 --> 00:12:46,350
but if you liked it,

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00:12:46,350 --> 00:12:47,230
hit like, get subscribed,

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00:12:47,230 --> 00:12:51,390
maybe consider checking out where to see the store

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00:12:51,390 --> 00:12:53,930
that we featured at the link in the video description.

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Also down there is our merch store,

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00:12:55,310 --> 00:12:57,150
which has cool shirts like this one,

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00:12:57,150 --> 00:12:58,830
as well as our community forum,

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which you should totally join.

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All right, let's get out of the rain.

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This stuff tastes like .

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Sorry I bought it.