1
00:00:00,160 --> 00:00:08,240
so picture this you're firing up your pc for another day of hard work or slacking

2
00:00:05,600 --> 00:00:12,240
off at work and nothing happens i mean the computer turns on but instead of

3
00:00:10,320 --> 00:00:15,759
getting to the operating system you get some kind of recurring error message

4
00:00:14,160 --> 00:00:21,359
about your storage then it hits you your hard drive or your

5
00:00:18,080 --> 00:00:23,519
SSD is dead and the data is about as

6
00:00:21,359 --> 00:00:28,480
accessible as the ark of the covenant but all might not be lost you can still

7
00:00:26,160 --> 00:00:32,960
send your drive off to a data recovery service so that your tax documents

8
00:00:30,480 --> 00:00:37,200
personal photos or saved games aren't lost to the ether but how do you even

9
00:00:34,960 --> 00:00:40,000
get started with that well today we're going to tell you how and we'd also like

10
00:00:38,640 --> 00:00:44,399
to thank our friends over at drive savers for sponsoring this video

11
00:00:42,559 --> 00:00:48,320
first things first if you use a professional service it probably won't

12
00:00:46,399 --> 00:00:53,600
take a super long time to get your data back if it is indeed recoverable but it

13
00:00:51,600 --> 00:00:56,239
also won't be a matter of a couple of hours before you can breathe again

14
00:00:55,280 --> 00:01:01,600
either if you can afford rush service and your recovery job ends up not being very

15
00:00:59,600 --> 00:01:06,880
complicated it could be turned around in as little as a day but you may also end

16
00:01:04,159 --> 00:01:11,360
up waiting around a week so keep your expectations reasonable if you only need

17
00:01:09,200 --> 00:01:15,520
logical data recovery the process tends to be quicker so this is when a drive is

18
00:01:13,680 --> 00:01:19,600
still in good shape physically but you've lost your data due to something

19
00:01:17,360 --> 00:01:25,119
like a problem with the operating system or an accidental format however if you

20
00:01:22,240 --> 00:01:28,240
have a physical issue like a head crash you might be waiting around for longer

21
00:01:26,960 --> 00:01:32,880
since they'll probably have to take your drive apart possibly in a clean room

22
00:01:30,320 --> 00:01:36,479
environment and repair the drive just enough so that there can be a chance

23
00:01:34,720 --> 00:01:40,880
that you can get some of that data back but how do these processes work let's

24
00:01:38,720 --> 00:01:44,320
first talk about logical data recovery which for example you might need if

25
00:01:42,479 --> 00:01:48,720
there's a problem with the master file table which serves as kind of like an

26
00:01:46,399 --> 00:01:52,240
index or a record of the physical locations that each file occupies on

27
00:01:51,119 --> 00:01:56,479
your disk issues with the mft can result in your

28
00:01:54,240 --> 00:02:00,159
computer simply not knowing where to find the data even though it's still on

29
00:01:59,119 --> 00:02:04,560
the disk so that can often still be recovered

30
00:02:02,479 --> 00:02:08,800
with tools that use strategies like bypassing corrupted file system

31
00:02:06,320 --> 00:02:12,319
infrastructure or scanning the data manually and then putting it back

32
00:02:10,560 --> 00:02:16,720
together using signatures that are common to certain file types physical

33
00:02:14,480 --> 00:02:20,800
recovery is obviously more complicated of course if a drive is very badly

34
00:02:18,879 --> 00:02:24,720
physically damaged there might not be anything even the best data recovery

35
00:02:22,720 --> 00:02:28,959
companies can do but if that isn't the case recovery companies do have a

36
00:02:26,720 --> 00:02:33,519
variety of tricks up their sleeves it could be repairing or replacing the

37
00:02:30,959 --> 00:02:37,920
drive circuit board you could move the disk platters to a new drive a tricky

38
00:02:36,239 --> 00:02:41,599
proposition because of how close the read and write head has to be to the

39
00:02:39,280 --> 00:02:45,760
platter's surface and even a drive that suffered a head crash where the head

40
00:02:43,440 --> 00:02:48,959
actually impacts the disc it can partially be salvaged by

41
00:02:47,440 --> 00:02:52,720
physically moving the head out of the way before attempting to read any data

42
00:02:51,040 --> 00:02:56,480
on whatever good parts of the platter are left though it should be noted that

43
00:02:54,560 --> 00:03:01,040
the area directly under the crash is often unrecoverable if we're talking

44
00:02:58,720 --> 00:03:05,760
about ssds the company might actually have to remove the nand flash that

45
00:03:03,440 --> 00:03:10,239
stores the data and transplant it to a new board with the original controller

46
00:03:07,760 --> 00:03:14,480
chip and then for corrupted firmware which also counts as physical failure by

47
00:03:12,560 --> 00:03:18,640
the way the data recovery company might have to repair or rebuild the firmware

48
00:03:17,040 --> 00:03:22,959
to access your data which can add additional time and sometimes data can

49
00:03:21,040 --> 00:03:27,280
be unrecoverable even if there's no physical damage as is the case of a hard

50
00:03:25,360 --> 00:03:30,799
drive that's overwritten with zeros or an SSD where the trim command has been

51
00:03:29,360 --> 00:03:34,560
run you can learn more about those things here and here

52
00:03:33,040 --> 00:03:40,239
now that you have an idea of how it works how do you go about picking a service provider well one thing to keep

53
00:03:37,599 --> 00:03:43,920
in mind is that reputable places will often provide some kind of results-based

54
00:03:42,319 --> 00:03:48,159
payment structure you ever see those lawyer commercials where they say you

55
00:03:45,760 --> 00:03:51,680
don't pay if we don't win well a good data recovery place also shouldn't be

56
00:03:50,000 --> 00:03:54,879
billing you if they can't get your data back so look out if they try to charge

57
00:03:53,680 --> 00:03:58,959
you large amounts of money that you'll be on the hook for regardless of whether

58
00:03:56,879 --> 00:04:02,720
anything is actually recovered and on that note make sure you get a quote in

59
00:04:00,480 --> 00:04:05,599
writing before signing anything also make sure that your provider has

60
00:04:03,840 --> 00:04:09,680
comprehensive security protocols in place they should be protecting your

61
00:04:07,200 --> 00:04:13,760
data and getting rid of any copies that they have once the recovery process is

62
00:04:11,599 --> 00:04:16,959
complete and of course like anything else read reviews and make sure there

63
00:04:15,680 --> 00:04:20,799
aren't an inordinate number of complaints about a particular company

64
00:04:18,880 --> 00:04:24,080
because they took two months and all they could recover was a big folder of

65
00:04:22,479 --> 00:04:29,040
Linus face memes for example not that i speak from personal

66
00:04:26,840 --> 00:04:32,560
experience thanks to drive savers for sponsoring this video they're a san

67
00:04:30,720 --> 00:04:36,800
francisco bay area based company that's been around since 1985 and is authorized

68
00:04:34,800 --> 00:04:42,160
by all the major drive manufacturers they offer data recovery on all kinds of

69
00:04:39,040 --> 00:04:44,240
devices hard drives ssds raid arrays of

70
00:04:42,160 --> 00:04:48,479
the aforementioned nasa's thumb drives sd cards if it holds data they can save

71
00:04:46,720 --> 00:04:52,080
it they even do phones all their operations are in a single data recovery

72
00:04:50,320 --> 00:04:56,320
lab and their data recovery advisors are available 24 7 with access to their

73
00:04:54,160 --> 00:05:00,240
engineers at all times meaning fast turnarounds if you're trying to save

74
00:04:58,000 --> 00:05:04,160
critical data they have the largest iso 5 certified data recovery clean room on

75
00:05:02,400 --> 00:05:07,840
earth and they offer advanced quotes free evaluation and free shipping if

76
00:05:06,240 --> 00:05:11,360
they don't recover any data you don't get charged so if you want to be as

77
00:05:09,600 --> 00:05:15,039
close to certain as you can be that you're going to get your data back send

78
00:05:12,960 --> 00:05:18,960
it to drive savers first before you send it somewhere else that might attempt a

79
00:05:16,560 --> 00:05:21,520
recovery and mess it up so even they can't get it at that point that's

80
00:05:20,720 --> 00:05:26,720
actually something we should have mentioned in the main body of the video one of the key important things for data

81
00:05:25,600 --> 00:05:31,360
recovery is if you don't know what you're doing don't do

82
00:05:28,639 --> 00:05:35,199
anything send it to a pro anyway use the code tech wiki to get five percent off

83
00:05:32,960 --> 00:05:38,960
drive saver services at the link below thanks for watching guys like dislike

84
00:05:36,880 --> 00:05:42,400
check out our other videos comment with video suggestions if you want to see a

85
00:05:40,639 --> 00:05:46,600
Techquickie topic in the future and don't forget to subscribe and follow