WEBVTT

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while many of you build your own pcs we've shown before that buying from a

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system builder can be a good way to save yourself some hassle get extra warranty

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support on your machine and thanks to the economies of scale even save a

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bucket too but who exactly should you buy from

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well to answer this question properly we couldn't rely on cherry picked samples

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where the system builder knows who they're shipping to you know some extra

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cable management here a touch of extra overclocking there

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so as we learned over the last couple of scrapyard wars you look like someone i

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know ash that means that i couldn't be involved

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in the process at all not even to get on the phone

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so we devised a plan we recruited agent janus from accounting

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equipped her with 1500 us dollars per system and gave her

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a simple mission as someone who doesn't know that much

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about gaming computers buy the best gaming pc you can following the advice

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of the pc advisors on the other end of the line and i think the results here

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are going to shock you they're certainly going to shock me because i haven't heard any of this yet

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ivan you got the donuts and coffee

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because i think it's time for me to have a good old-fashioned

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steak out let's do it

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team group's t-force delta RGB SSD features a large luminous RGB body with

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read write speeds up to 560 megabytes a second check it out at their thank miss

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sale in the link below

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all right so we decided to go with the three different

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types of system integrators so a big well-known manufacturer so obviously

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and packard okay in hp sure yep then uh

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i'm envious already i see what you did there uh

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so then we went with the two high volume

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manufacturers sure such as eibach power and cyber power sure okay and then

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finally we went antique yeah two boutiques so we went with the

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origin and we went with main gear okay yeah

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i have a feeling we're not going to be making any friends over the next uh half

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an hour or so here hold your judgment

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welcome canada

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hi i'm looking to purchase a pc

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all right we're not gaming computers gaming

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gaming it's like these people have never heard of a computer before

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it's a gaming type of a computer you heard it here first

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okay so uh

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no just the box laptop right what what no

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second time a desktop please okay that's something that's a tower

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right yeah yeah for those who didn't know

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so let's just go ahead and check one good laptop for your brother what is it

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three times did he just try did you just try and sell her a laptop

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again no uh sorry the laptop

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yeah i'm looking to spend around 2 000.

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so that's canadian dollars is he just like looking up gaming computers on

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dell.com he's been gone for 30 seconds

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yeah with no elevator and he's back

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he's not even like hold on a second

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seven to nine years where is he pulling these numbers from

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like that there is no way that that isn't out of

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the script

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zero

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you heard that here first it's like ten times faster than the

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other one like ten times faster the other way great deals

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wait what he's passing her off to someone okay yep

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okay my apology i made a mistake here one moment let me just update it again

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it does not have to oh because the k doesn't come with a box

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heatsink but she doesn't need liquid cooling and that also isn't a power

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supply like what is he even talking about he's like oh you also need liquid

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her computer didn't have a cooler that was his job to tell her and he didn't

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until she called him out on the price discrepancy

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thank you so much yeah he should say thanks for your time because she gave him an awful lot of it okay

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i think that's not bad a minute to reach a person all right

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and how much you're willing to spend your computer

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i'm looking for around 2 000 okay so location purpose budget

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original price for this is 1 999

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but you can get 200 off as of the day

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so from one 1999 you can get it for 17.99 so if it

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tells you right away there was a discount but we don't even know what the spec is like we don't even know if

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that's a good deal that sounds great um

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yeah and then so if i had like about two

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hundred dollars to to spend are there any upgrades or

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things i could do to make it like even better for gaming and that kind of

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thing closely you already have a monitor

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you'll be using for this yeah he has all the like monitor mounts

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and keyboards that's a pretty good question like what monitors resolution yes oh but then he didn't follow up and

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like what's the resolution okay missed opportunity since your

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brother will be using this for uh gaming uh actually here in hb we

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offer hp care pack here comes through

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here comes the warranty

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meanwhile he has no idea how hard she's laughing right now

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your brother will be using this for gaming so that would be like he will be

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using it overnight so he'll

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um your brother can always call our

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technical support and ask for assistance

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all right let's see how many times to try again so let's go ahead and complete

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this purchase that was it wait what

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they're clearly doing it wrong what

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um we still don't know what the specs of the system are

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they just sent us a link and they said this is good for gaming

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didn't specify there's a list did he send her a link

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like is she looking at the system or no he's getting her email now

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so we still don't know what system we're buying but he already found her a solution that says it has the best specs

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for gaming and has a deal on it and will fit within 2 grand

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let's see what he sounds so that's a gamble because if he gets it

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wrong he looks like an idiot and if he gets it right then we just had a really

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streamlined experience that's what it comes down to for this

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one all right who's up next

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hi there um i'm wondering if you can help me

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with wow live person just picks up the phone i'm looking for one for my brother

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that's pretty good and i don't really know that much about the different

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components and things um um we don't make recommendations on

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what parts you need to get or you do not need to get but if any questions i will

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try my best to answer for you

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hold on did they just hear it right what the sales people do not do

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recommendations okay um

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what pc would you recommend for around fifteen hundred dollars for a gamer

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yeah we don't make recommendations the best um for gaming system there are two

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things you really need to look for one will be the speed of the CPU

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two will be the speed of video card um

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for gaming wise for Intel the best CPU

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once you cook it to any of those packages you can pretty much pick and

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choose whatever you want totally understands that 390 chipset

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intricacy right now yeah obviously

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which to be clear is not us ripping on janus that's just like

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you can't expect normal people to know what that is the best way will be for

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you to chat with the game maker for the games that he wants for quite the most

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to find out exactly what parts they recommend again to run their games

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at the okay so i'll call up chris roberts from

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uh star citizen right yeah chrissy yeah you know like a game that you haven't

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finished yet oh well it's only been eight years graphics card so

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wait so that was it that's the end of the call yeah

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it's just like he can't even what even happened there

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so what did i get did we just not buy a system like did cyberpower just lose an

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actual sale because just to be very clear to the viewer right now we are

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spending our actual money to buy these systems they actually get our money

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and cyber power just didn't get our money because they couldn't pass the

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most basic hurdle in the sales process i

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have money i need system you would say i

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money give easy peasy profit holy

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yeah now agent janice did

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try and follow what the guy just told her she just sorted systems by price

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another site their site is

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oh yeah it's like looks like a freaking walmart

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flyer or something you know like imagine somebody with like 1500

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hard earned cash just being subjected to this like oh no just google it basically

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yeah basically

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hi there um i'm calling because i'm looking into getting a computer from my

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brother i'm sorry ma'am your your phone's crying

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out and i also sound very distant oh sorry

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um is it any better now okay well that's pretty good go straight to a live person

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pretty much yeah 10 seconds is like barely a weight yeah that's great okay um yes i can um

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the phone is cutting out quite a bit what i can do is i can email ability

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that would suit um super neat can you tell me what games he plays

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yeah uh he plays oh wow i can't believe it took this long we are

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four sis in and this is the first time we've been asked what games he plays

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oh yeah okay and then he also he also like records

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and puts them on youtube and stuff did you say record stuff on youtube or

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uh records his games and then

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um okay okay perfect so then um i probably

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get a system um budget around 1500. does

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he um the last question is what kind of monitors are are you are you aware of

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like does he have like a really high inexpensive monitor or does he have that

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kind of psycho you know a monitor that you can get at any local retailer all

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right are you aware of that or are you also aware he's gonna get a new monitor

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like a 4k monitor or anything like that uh the one he has right now

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uh i don't know it seems kind of average i don't know i don't think he's

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necessarily looking to upgrade or get one very soon yeah

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um okay i'm sorry um i'm cutting out i just need let me get your email address

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and i'll email you this bill within a few minutes

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uh i have reports that uh that yourself that the rep forgot to send it out

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initially i have confirmation that he's sitting here right now actually my apologies for that man okay no i just

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want to make sure it wasn't misspelled or something okay so

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it's a good thing it doesn't take a long time to get a human because you got to call them back when they don't send your

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uh your quote yep yes

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uh yeah he just said he's sending it right now

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so expect emails in the next five minutes no quote again

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so that's pretty good it only takes a minute to get into talking to someone

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again at least they yeah well the previous session was like more busy i guess so they actually were put in the

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queue and offered over option to call back and then it was only a few minutes

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yeah not too bad not too bad

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someone was going to send me an email with the build information

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i didn't receive the email so i'm just wanting to double check if it was

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misspelled or something

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um 20 minutes 15 minutes the first call was

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so good but this whole process is getting really dragged out

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why don't they just give her their email address and then stay on the phone

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to make sure they get it so they can reply to it

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like if you're ever not sure that's like 101 level stuff so she did get the quote

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she did get a list okay and they actually sent her

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um a link to their configurator with pre-selected parts okay yeah and what

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was interesting is 9 000 series part was listed in it

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really even though that's the quote he sent us so

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so they're pre-selling it yeah so pre-ordering essentially but within a

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full system interesting all right i mean they were

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announced right but these guys had for sale with pricing i mean it's system

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integrator pricing but nevertheless you got it

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okay all right so we're just gonna not modify

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anything just click as is this is what the guy told us okay hits fits the

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budget let's go okay done next next system

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that's pretty quick 10 seconds from the auto router to the live person okay we

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can definitely help um do you know if you're looking for a desktop or a laptop

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yeah a desktop okay so then that will take you to kind

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of like the custom design section um this is just a

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set of choices so i would skip those for now you can always go back and if you

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have any other specific colors isn't it brand you can choose that later okay

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okay he's not trying to sell the paint job too hard

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so this is a guide smarter way to do it just have her look at it at the same

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time yeah he's guiding her to the site

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my only recommendation would be to upgrade to an i5 um

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so then upgrading the processor what does that do

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the process is just basically like the brain of the computer so

00:17:09.760 --> 00:17:16.439
having a better one i would have it

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um

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i mean that's a good recommendation to upgrade but like did he say 8600k

00:17:29.200 --> 00:17:36.240
as an upgrade what does she do what is it 8400 what is she doing buying a z390

00:17:33.600 --> 00:17:42.160
motherboard for an 80 for a core i3 because 90 is bigger than 70 okay

00:17:40.000 --> 00:17:46.720
better for gaming maybe they just brought them in

00:17:44.559 --> 00:17:49.919
right these guys were doing pretty well until this

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oh yeah so the graphics is going to be on the system on the default one that we

00:17:51.679 --> 00:17:56.720
have the attention ti however if he is going to be playing

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like the latest games and the most demanding games in terms of graphics you

00:17:59.600 --> 00:18:05.679
might want to upgrade that i know he plays

00:18:02.799 --> 00:18:09.679
like grand theft auto and like assassin's creed and

00:18:08.240 --> 00:18:12.480
tomb raider would that be

00:18:11.360 --> 00:18:14.640
good for

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and then our default option is 120 gigabytes that's the one selected by

00:18:21.679 --> 00:18:26.640
default but you can upgrade that based on

00:18:25.039 --> 00:18:32.000
on your preferences a hundred and

00:18:28.640 --> 00:18:32.000
twenty gigabytes

00:18:32.640 --> 00:18:38.799
whoa that's it there is no storage in her

00:18:36.960 --> 00:18:43.520
system at all it's 120 gigas is d if i heard it right

00:18:41.360 --> 00:18:48.480
now oh yeah other than that we have our warranty options um we have lifetime 24

00:18:46.640 --> 00:18:50.880
7 usb support so if you have any problems with the system you can always

00:18:49.840 --> 00:18:57.120
call it and we will have a representative guide using the process or if you would

00:18:54.720 --> 00:18:57.120
need to

00:18:58.000 --> 00:19:03.919
i mean i will say this i can understand based on how much more

00:19:02.880 --> 00:19:09.440
like even though he doesn't sound enthusiastic he does at least sound knowledgeable his explanation of the

00:19:07.600 --> 00:19:12.320
importance of the CPU and like what it's for and all that stuff that's the brain

00:19:10.720 --> 00:19:17.280
of the computer he knows how to explain it it's like fine yeah so i can see why

00:19:14.559 --> 00:19:19.919
people might buy from a boutique rather than from

00:19:18.400 --> 00:19:24.320
a tier one and certainly better than i buy power or

00:19:22.880 --> 00:19:29.120
cyborg it's certainly better than cyber power but then again eibach power guy

00:19:26.799 --> 00:19:32.880
did know oh yeah i buy power what was that he knew what's up okay

00:19:36.400 --> 00:19:41.600
okay so main gear like 15 seconds from

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operator to live person that's not bad uh so if you know what to touch the game

00:19:45.679 --> 00:19:49.720
it's a good question types of games

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that's pretty i didn't know main gear had systems that like 800 bucks

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i mean i'm pretty sure it has i3 and 1050 90i yeah but that's with 800 bucks

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once you upgrade it it should be decent so if you want to you would want to keep

00:20:08.000 --> 00:20:11.840
it you know below 1500 wow

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she just got recommended an AMD system wow for 1500 bucks with that said at

00:20:17.919 --> 00:20:25.440
1500 you could really go either AMD or Intel

00:20:22.000 --> 00:20:31.200
but the fact that he brings it up at all

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RGB if you want an RGB RGB for gaming

00:20:34.159 --> 00:20:38.320
if it bothers you after a while you can turn it off

00:20:43.679 --> 00:20:50.159
he said the f word but i think he said it in a pretty appropriate future proof

00:20:47.520 --> 00:20:54.240
is a fallacy now keep in mind like this conversation is happening

00:20:52.400 --> 00:20:57.760
after hours their office is officially closed for business really yeah oh

00:21:00.840 --> 00:21:08.960
wow actually trying to save her money black friday wow

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tries to save her

00:21:15.120 --> 00:21:20.559
not have a money it doesn't come with flawless but if

00:21:18.799 --> 00:21:25.280
you're gonna i'm guessing he's gonna be plugged in uh he's in a cable so he

00:21:23.200 --> 00:21:28.559
probably won't really care about that uh you can always buy one down the road

00:21:27.120 --> 00:21:30.960
you can find one on amazon for about like two

00:21:31.600 --> 00:21:38.799
damn he just recommended go get a cheap wi-fi adapter on amazon i like this guy

00:21:37.120 --> 00:21:44.240
yeah i would definitely tell you to go with the uh warranty

00:21:41.520 --> 00:21:47.520
oh here comes the warranty pitch well he saved it for the last you know

00:21:48.400 --> 00:21:51.039
oh man

00:21:51.520 --> 00:21:59.200
all right that's basically it the rest of the free maker apparel you can choose

00:21:57.280 --> 00:22:02.960
the server side oh you get a free shirt all right

00:22:01.360 --> 00:22:07.280
debs and that gives you a configuration code

00:22:05.840 --> 00:22:10.280
to our website uh

00:22:12.640 --> 00:22:18.640
that's like the only anyone who mentioned that you can save

00:22:16.400 --> 00:22:21.679
your confidence on our site yeah in case you don't need some time to think about

00:22:20.159 --> 00:22:29.520
it so i wouldn't have expected one of our

00:22:24.480 --> 00:22:31.200
boutique sis to be the most low pressure

00:22:29.520 --> 00:22:34.240
straight talk sales experiences

00:22:35.360 --> 00:22:41.919
so bottom line here is main gear

00:22:38.400 --> 00:22:43.200
absolutely ran away with the pre-sales

00:22:41.919 --> 00:22:47.679
experience i concur i mean that was that was

00:22:45.440 --> 00:22:51.600
awesome um non-condescending straight to the point

00:22:49.360 --> 00:22:55.039
no i like it i'd say origin was really good as well

00:22:52.960 --> 00:22:59.760
if we're ignoring the config after that boy it gets tougher like hp

00:22:57.919 --> 00:23:03.600
was an okay buying experience i guess minus the part

00:23:01.679 --> 00:23:07.360
where like she was not told what she's buying like ever yeah

00:23:05.120 --> 00:23:10.000
she got invoice yeah and then i mean bye bye power if that if that had a bad

00:23:09.039 --> 00:23:14.320
connection i mean they were probably fine yes and

00:23:12.559 --> 00:23:18.799
you know benefit of the doubt no they just maybe misspelled the letter the

00:23:16.159 --> 00:23:23.039
ones that really lost here though alienware and cyberpower

00:23:21.280 --> 00:23:27.120
those guys need to do better straight up the new force be live 5 earphones

00:23:25.200 --> 00:23:31.039
leverage their new battery design that brings the earphones closer to your ears

00:23:29.280 --> 00:23:35.039
providing better weight balance for secure fit and even better sound they

00:23:33.280 --> 00:23:39.120
feature eight millimeter dynamic drivers that deliver clear sound with steady

00:23:36.720 --> 00:23:42.880
bass and the magnetic clasp helps keep the earphones around your neck when

00:23:40.720 --> 00:23:47.200
you're not using them they've got comply soft foam ear tips to maximize comfort

00:23:45.039 --> 00:23:51.360
also included in the package along with other interchangeable ear tips and wings

00:23:49.440 --> 00:23:55.280
to personalize your fit they feature bluetooth wireless connectivity up to

00:23:53.440 --> 00:23:58.960
eight hours of battery life an inline remote and microphone that's compatible

00:23:56.880 --> 00:24:02.640
with siri and the google assistant and you can check them out at the link in

00:24:00.640 --> 00:24:05.440
the video description so thanks for watching guys if you

00:24:03.919 --> 00:24:11.120
disliked this video you can hit that button but if you liked it and you want to see more secret shopper

00:24:09.360 --> 00:24:13.520
hit that like button get subscribed or maybe consider checking out where to buy

00:24:12.400 --> 00:24:17.360
the stuff we featured at the link in the video description but you should probably wait until we get to the part

00:24:15.919 --> 00:24:22.400
where how good they are for gaming and all that also linked in the video description is our merch storms has cool

00:24:20.640 --> 00:24:25.600
shirts like the ones that are probably under the attire we have on over top and

00:24:24.400 --> 00:24:28.320
our community forum which you should totally join