while many of you build your own pcs we've shown before that buying from a
system builder can be a good way to save yourself some hassle get extra warranty
support on your machine and thanks to the economies of scale even save a
bucket too but who exactly should you buy from
well to answer this question properly we couldn't rely on cherry picked samples
where the system builder knows who they're shipping to you know some extra
cable management here a touch of extra overclocking there
so as we learned over the last couple of scrapyard wars you look like someone i
know ash that means that i couldn't be involved
in the process at all not even to get on the phone
so we devised a plan we recruited agent janus from accounting
equipped her with 1500 us dollars per system and gave her
a simple mission as someone who doesn't know that much
about gaming computers buy the best gaming pc you can following the advice
of the pc advisors on the other end of the line and i think the results here
are going to shock you they're certainly going to shock me because i haven't heard any of this yet
ivan you got the donuts and coffee
because i think it's time for me to have a good old-fashioned
steak out let's do it
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all right so we decided to go with the three different
types of system integrators so a big well-known manufacturer so obviously
and packard okay in hp sure yep then uh
i'm envious already i see what you did there uh
so then we went with the two high volume
manufacturers sure such as eibach power and cyber power sure okay and then
finally we went antique yeah two boutiques so we went with the
origin and we went with main gear okay yeah
i have a feeling we're not going to be making any friends over the next uh half
an hour or so here hold your judgment
welcome canada
hi i'm looking to purchase a pc
all right we're not gaming computers gaming
gaming it's like these people have never heard of a computer before
it's a gaming type of a computer you heard it here first
okay so uh
no just the box laptop right what what no
second time a desktop please okay that's something that's a tower
right yeah yeah for those who didn't know
so let's just go ahead and check one good laptop for your brother what is it
three times did he just try did you just try and sell her a laptop
again no uh sorry the laptop
yeah i'm looking to spend around 2 000.
so that's canadian dollars is he just like looking up gaming computers on
dell.com he's been gone for 30 seconds
yeah with no elevator and he's back
he's not even like hold on a second
seven to nine years where is he pulling these numbers from
like that there is no way that that isn't out of
the script
zero
you heard that here first it's like ten times faster than the
other one like ten times faster the other way great deals
wait what he's passing her off to someone okay yep
okay my apology i made a mistake here one moment let me just update it again
it does not have to oh because the k doesn't come with a box
heatsink but she doesn't need liquid cooling and that also isn't a power
supply like what is he even talking about he's like oh you also need liquid
her computer didn't have a cooler that was his job to tell her and he didn't
until she called him out on the price discrepancy
thank you so much yeah he should say thanks for your time because she gave him an awful lot of it okay
i think that's not bad a minute to reach a person all right
and how much you're willing to spend your computer
i'm looking for around 2 000 okay so location purpose budget
original price for this is 1 999
but you can get 200 off as of the day
so from one 1999 you can get it for 17.99 so if it
tells you right away there was a discount but we don't even know what the spec is like we don't even know if
that's a good deal that sounds great um
yeah and then so if i had like about two
hundred dollars to to spend are there any upgrades or
things i could do to make it like even better for gaming and that kind of
thing closely you already have a monitor
you'll be using for this yeah he has all the like monitor mounts
and keyboards that's a pretty good question like what monitors resolution yes oh but then he didn't follow up and
like what's the resolution okay missed opportunity since your
brother will be using this for uh gaming uh actually here in hb we
offer hp care pack here comes through
here comes the warranty
meanwhile he has no idea how hard she's laughing right now
your brother will be using this for gaming so that would be like he will be
using it overnight so he'll
um your brother can always call our
technical support and ask for assistance
all right let's see how many times to try again so let's go ahead and complete
this purchase that was it wait what
they're clearly doing it wrong what
um we still don't know what the specs of the system are
they just sent us a link and they said this is good for gaming
didn't specify there's a list did he send her a link
like is she looking at the system or no he's getting her email now
so we still don't know what system we're buying but he already found her a solution that says it has the best specs
for gaming and has a deal on it and will fit within 2 grand
let's see what he sounds so that's a gamble because if he gets it
wrong he looks like an idiot and if he gets it right then we just had a really
streamlined experience that's what it comes down to for this
one all right who's up next
hi there um i'm wondering if you can help me
with wow live person just picks up the phone i'm looking for one for my brother
that's pretty good and i don't really know that much about the different
components and things um um we don't make recommendations on
what parts you need to get or you do not need to get but if any questions i will
try my best to answer for you
hold on did they just hear it right what the sales people do not do
recommendations okay um
what pc would you recommend for around fifteen hundred dollars for a gamer
yeah we don't make recommendations the best um for gaming system there are two
things you really need to look for one will be the speed of the CPU
two will be the speed of video card um
for gaming wise for Intel the best CPU
once you cook it to any of those packages you can pretty much pick and
choose whatever you want totally understands that 390 chipset
intricacy right now yeah obviously
which to be clear is not us ripping on janus that's just like
you can't expect normal people to know what that is the best way will be for
you to chat with the game maker for the games that he wants for quite the most
to find out exactly what parts they recommend again to run their games
at the okay so i'll call up chris roberts from
uh star citizen right yeah chrissy yeah you know like a game that you haven't
finished yet oh well it's only been eight years graphics card so
wait so that was it that's the end of the call yeah
it's just like he can't even what even happened there
so what did i get did we just not buy a system like did cyberpower just lose an
actual sale because just to be very clear to the viewer right now we are
spending our actual money to buy these systems they actually get our money
and cyber power just didn't get our money because they couldn't pass the
most basic hurdle in the sales process i
have money i need system you would say i
money give easy peasy profit holy
yeah now agent janice did
try and follow what the guy just told her she just sorted systems by price
another site their site is
oh yeah it's like looks like a freaking walmart
flyer or something you know like imagine somebody with like 1500
hard earned cash just being subjected to this like oh no just google it basically
yeah basically
hi there um i'm calling because i'm looking into getting a computer from my
brother i'm sorry ma'am your your phone's crying
out and i also sound very distant oh sorry
um is it any better now okay well that's pretty good go straight to a live person
pretty much yeah 10 seconds is like barely a weight yeah that's great okay um yes i can um
the phone is cutting out quite a bit what i can do is i can email ability
that would suit um super neat can you tell me what games he plays
yeah uh he plays oh wow i can't believe it took this long we are
four sis in and this is the first time we've been asked what games he plays
oh yeah okay and then he also he also like records
and puts them on youtube and stuff did you say record stuff on youtube or
uh records his games and then
um okay okay perfect so then um i probably
get a system um budget around 1500. does
he um the last question is what kind of monitors are are you are you aware of
like does he have like a really high inexpensive monitor or does he have that
kind of psycho you know a monitor that you can get at any local retailer all
right are you aware of that or are you also aware he's gonna get a new monitor
like a 4k monitor or anything like that uh the one he has right now
uh i don't know it seems kind of average i don't know i don't think he's
necessarily looking to upgrade or get one very soon yeah
um okay i'm sorry um i'm cutting out i just need let me get your email address
and i'll email you this bill within a few minutes
uh i have reports that uh that yourself that the rep forgot to send it out
initially i have confirmation that he's sitting here right now actually my apologies for that man okay no i just
want to make sure it wasn't misspelled or something okay so
it's a good thing it doesn't take a long time to get a human because you got to call them back when they don't send your
uh your quote yep yes
uh yeah he just said he's sending it right now
so expect emails in the next five minutes no quote again
so that's pretty good it only takes a minute to get into talking to someone
again at least they yeah well the previous session was like more busy i guess so they actually were put in the
queue and offered over option to call back and then it was only a few minutes
yeah not too bad not too bad
someone was going to send me an email with the build information
i didn't receive the email so i'm just wanting to double check if it was
misspelled or something
um 20 minutes 15 minutes the first call was
so good but this whole process is getting really dragged out
why don't they just give her their email address and then stay on the phone
to make sure they get it so they can reply to it
like if you're ever not sure that's like 101 level stuff so she did get the quote
she did get a list okay and they actually sent her
um a link to their configurator with pre-selected parts okay yeah and what
was interesting is 9 000 series part was listed in it
really even though that's the quote he sent us so
so they're pre-selling it yeah so pre-ordering essentially but within a
full system interesting all right i mean they were
announced right but these guys had for sale with pricing i mean it's system
integrator pricing but nevertheless you got it
okay all right so we're just gonna not modify
anything just click as is this is what the guy told us okay hits fits the
budget let's go okay done next next system
that's pretty quick 10 seconds from the auto router to the live person okay we
can definitely help um do you know if you're looking for a desktop or a laptop
yeah a desktop okay so then that will take you to kind
of like the custom design section um this is just a
set of choices so i would skip those for now you can always go back and if you
have any other specific colors isn't it brand you can choose that later okay
okay he's not trying to sell the paint job too hard
so this is a guide smarter way to do it just have her look at it at the same
time yeah he's guiding her to the site
my only recommendation would be to upgrade to an i5 um
so then upgrading the processor what does that do
the process is just basically like the brain of the computer so
having a better one i would have it
um
i mean that's a good recommendation to upgrade but like did he say 8600k
as an upgrade what does she do what is it 8400 what is she doing buying a z390
motherboard for an 80 for a core i3 because 90 is bigger than 70 okay
better for gaming maybe they just brought them in
right these guys were doing pretty well until this
oh yeah so the graphics is going to be on the system on the default one that we
have the attention ti however if he is going to be playing
like the latest games and the most demanding games in terms of graphics you
might want to upgrade that i know he plays
like grand theft auto and like assassin's creed and
tomb raider would that be
good for
and then our default option is 120 gigabytes that's the one selected by
default but you can upgrade that based on
on your preferences a hundred and
twenty gigabytes
whoa that's it there is no storage in her
system at all it's 120 gigas is d if i heard it right
now oh yeah other than that we have our warranty options um we have lifetime 24
7 usb support so if you have any problems with the system you can always
call it and we will have a representative guide using the process or if you would
need to
i mean i will say this i can understand based on how much more
like even though he doesn't sound enthusiastic he does at least sound knowledgeable his explanation of the
importance of the CPU and like what it's for and all that stuff that's the brain
of the computer he knows how to explain it it's like fine yeah so i can see why
people might buy from a boutique rather than from
a tier one and certainly better than i buy power or
cyborg it's certainly better than cyber power but then again eibach power guy
did know oh yeah i buy power what was that he knew what's up okay
okay so main gear like 15 seconds from
operator to live person that's not bad uh so if you know what to touch the game
it's a good question types of games
that's pretty i didn't know main gear had systems that like 800 bucks
i mean i'm pretty sure it has i3 and 1050 90i yeah but that's with 800 bucks
once you upgrade it it should be decent so if you want to you would want to keep
it you know below 1500 wow
she just got recommended an AMD system wow for 1500 bucks with that said at
1500 you could really go either AMD or Intel
but the fact that he brings it up at all
RGB if you want an RGB RGB for gaming
if it bothers you after a while you can turn it off
he said the f word but i think he said it in a pretty appropriate future proof
is a fallacy now keep in mind like this conversation is happening
after hours their office is officially closed for business really yeah oh
wow actually trying to save her money black friday wow
tries to save her
not have a money it doesn't come with flawless but if
you're gonna i'm guessing he's gonna be plugged in uh he's in a cable so he
probably won't really care about that uh you can always buy one down the road
you can find one on amazon for about like two
damn he just recommended go get a cheap wi-fi adapter on amazon i like this guy
yeah i would definitely tell you to go with the uh warranty
oh here comes the warranty pitch well he saved it for the last you know
oh man
all right that's basically it the rest of the free maker apparel you can choose
the server side oh you get a free shirt all right
debs and that gives you a configuration code
to our website uh
that's like the only anyone who mentioned that you can save
your confidence on our site yeah in case you don't need some time to think about
it so i wouldn't have expected one of our
boutique sis to be the most low pressure
straight talk sales experiences
so bottom line here is main gear
absolutely ran away with the pre-sales
experience i concur i mean that was that was
awesome um non-condescending straight to the point
no i like it i'd say origin was really good as well
if we're ignoring the config after that boy it gets tougher like hp
was an okay buying experience i guess minus the part
where like she was not told what she's buying like ever yeah
she got invoice yeah and then i mean bye bye power if that if that had a bad
connection i mean they were probably fine yes and
you know benefit of the doubt no they just maybe misspelled the letter the
ones that really lost here though alienware and cyberpower
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the video description so thanks for watching guys if you
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