WEBVTT 00:00:00.000 --> 00:00:09.360 I've actually done it the unthinkable secret shopping 00:00:04.460 --> 00:00:11.219 my own sponsors oh oh I'm sorry you 00:00:09.360 --> 00:00:17.100 thought you were safe because you wrote those checks to me 00:00:12.920 --> 00:00:19.920 now to be clear this isn't about finding 00:00:17.100 --> 00:00:24.000 excuses to cut ties with Partners what this is about is ensuring that the 00:00:21.960 --> 00:00:28.439 brands that we work with are operating with integrity and putting the needs of 00:00:26.279 --> 00:00:32.700 our community first unless of course there's something Shady going on in 00:00:30.300 --> 00:00:37.559 which case we are ready and willing to cut ties notice how there aren't any 00:00:34.860 --> 00:00:42.540 anchor products on this table it could happen to you 00:00:40.860 --> 00:00:47.700 to ensure we weren't getting special treatment we sent secret agent Rush on a 00:00:45.540 --> 00:00:52.559 mission to procure a product from each of these companies manufacture what we 00:00:49.800 --> 00:00:57.539 thought was a fair common issue if we didn't encounter one organically and had 00:00:54.660 --> 00:01:02.940 immediately to the support page do not pass go do not collect 200 to get help 00:01:00.660 --> 00:01:07.380 and we evaluated them based on a number of criteria like how difficult was it to 00:01:05.339 --> 00:01:13.680 get in contact with a human were they polite did the issue ultimately get 00:01:10.100 --> 00:01:17.040 resolved Jesus a word of caution our 00:01:13.680 --> 00:01:19.140 results May Nay Will shock you and we 00:01:17.040 --> 00:01:24.420 logged everything with the intention of developing and maintaining a sponsor 00:01:21.960 --> 00:01:28.560 tegerty index want to work with us in the future well you better be ready 00:01:25.860 --> 00:01:32.400 because we are not stopping here we could even secret shop sponsors like 00:01:30.420 --> 00:01:35.700 Best Buy upgrade your tech for next semester with Best Buy's back to school 00:01:33.900 --> 00:01:39.840 sale where you can save big on Brands like Sony HP and more be the cool kid in 00:01:38.159 --> 00:01:44.040 class and upgrade your Tech Arsenal at the link down below did we really buy 00:01:42.000 --> 00:01:47.939 something this expensive to secret shop them was that really necessary I don't 00:01:45.840 --> 00:01:54.420 know if it was necessary oh good let's kick things off with LT 00:01:51.060 --> 00:01:56.280 sponsor and long time partner Jesus they 00:01:54.420 --> 00:02:00.060 have gotten into some hot water recently over motherboard warranties and BIOS 00:01:58.140 --> 00:02:05.280 updates but we actually started prepping this video months ago and purchased an 00:02:02.579 --> 00:02:09.360 Rog strix RTX 4080 from the local Best Buy and things went perfectly right out 00:02:07.500 --> 00:02:13.560 of the gate when we didn't even have to fabricate an issue with it you see the 00:02:11.580 --> 00:02:19.379 card's manual specifies that you need only two eight pin PCIe power connectors 00:02:16.680 --> 00:02:24.000 for the Triple Eight pin adapter that's included in the box and the answer to 00:02:21.360 --> 00:02:27.540 this might seem obvious to you or to me but to someone who's building their PC 00:02:25.800 --> 00:02:33.480 for the first time and trying to follow the age-old advice of reading the effing 00:02:30.239 --> 00:02:35.459 manual this could be very confusing but 00:02:33.480 --> 00:02:40.200 for Rush this resulted in a red light on the GPU and no output to his display a 00:02:38.700 --> 00:02:45.540 natural First Step would be to contact the store we bought it from Unfortunately they told us sorry you're 00:02:43.920 --> 00:02:49.260 gonna have to talk to ASUS and that's where things got a little bit 00:02:47.040 --> 00:02:53.700 frustrating we ran into this navigation issue where going to the Canadians site 00:02:51.599 --> 00:02:57.420 we'd get redirected to the American Site which would then redirect us back to the 00:02:55.620 --> 00:03:00.660 Canadian site which would redirect us to the American site now if you're in 00:02:58.860 --> 00:03:05.700 America or somewhere else in the world this step might go smoother for you but 00:03:02.640 --> 00:03:08.040 for us it was absolutely infuriating to 00:03:05.700 --> 00:03:11.400 their credit we did eventually manage to get on the phone with them which you 00:03:09.599 --> 00:03:15.599 can't take for granted these days but only by tracking down the number 00:03:13.200 --> 00:03:19.500 ourselves not by finding it in some intuitive place on their website 00:03:17.220 --> 00:03:24.140 unfortunately once we got on the phone with them things didn't really go any 00:03:21.480 --> 00:03:24.140 smoother how 00:03:28.260 --> 00:03:33.780 sorry I'm a bit confused because the the quick start guide says I can use a six 00:03:32.099 --> 00:03:37.099 pin and an eight pin if those are the only uh cables I have 00:03:42.900 --> 00:03:48.420 either plugged into the power supply I'm wondering how to plug them into the GPU 00:03:46.799 --> 00:03:53.280 it says in the quick start guide that came with the 4080 that I can just plug 00:03:50.700 --> 00:03:57.000 this six pin or an eight pin in and I can't seem to find a place to plug them 00:03:55.019 --> 00:04:01.260 in the the one plug that's there it looks like it's more for a like 16 pin 00:03:59.940 --> 00:04:06.900 but you know I'm kind of concerned about the adapter you know I've read a lot of things about it melting and you know I'd 00:04:05.400 --> 00:04:10.080 rather I'd rather not have to use it if I if I don't have to and then the quick 00:04:08.400 --> 00:04:14.099 start guide says I can just use a six pin and an eight pin but I can't seem to 00:04:11.640 --> 00:04:20.699 find where to plug it in okay need to plug it into the PCIe 00:04:17.359 --> 00:04:23.340 Port yes but I I can't I can't seem to 00:04:20.699 --> 00:04:28.500 find that on the on the GPU oh my God this conversation is extremely circular 00:04:25.500 --> 00:04:30.660 is this 40 minutes of this there's a 00:04:28.500 --> 00:04:34.979 second call is this just a simple documentation problem where they just 00:04:33.000 --> 00:04:42.360 they're just reusing the same quick start guide from some old GPU wait no 00:04:38.940 --> 00:04:44.759 this isn't from an old GPU this is an 00:04:42.360 --> 00:04:49.560 up-to-date quick start guide it says this or this which makes it sound like 00:04:47.220 --> 00:04:57.479 you can do either how long does it take them to figure this out so obviously 00:04:52.820 --> 00:05:01.440 today yes so I have I have two eight pin 00:04:57.479 --> 00:05:04.320 uh PCI cables checked to make sure yeah 00:05:01.440 --> 00:05:08.460 the the DisplayPort cable is properly plugged into the GPU he's definitely 00:05:06.180 --> 00:05:12.620 leveled up his technical ability since the first support call trying to help 00:05:09.900 --> 00:05:12.620 them out a little here 00:05:15.360 --> 00:05:21.540 guys he just wants to plug in a power connector there's a red light over the 00:05:19.740 --> 00:05:26.639 power input on a GPU means it doesn't have the right power it is amazing to me 00:05:24.300 --> 00:05:30.120 that in the year 2023 this is not as simple as hey can you snap a picture of 00:05:28.380 --> 00:05:36.240 your setup for me or have them send me a picture so I can see what they've done it would 00:05:32.820 --> 00:05:38.400 not take me 55 minutes 00:05:36.240 --> 00:05:42.900 to ask for that do I need to connect four eight pin cables to the adapter 00:05:40.740 --> 00:05:49.500 okay so he eventually just gives them the answer now you might think watching 00:05:46.380 --> 00:05:51.840 this listening to me that it is not a 00:05:49.500 --> 00:05:57.300 realistic scenario for someone to get an adapter like this with three eight pins 00:05:54.300 --> 00:05:58.860 to a single 16 pin and think well the 00:05:57.300 --> 00:06:03.000 quick start guide says I can just plug in two of them so that should be fine 00:06:00.660 --> 00:06:08.160 but I've worked in customer support it happens all the time and not helping 00:06:06.539 --> 00:06:13.080 matters is the fact that if you have one of the Quad to single adapters you 00:06:11.100 --> 00:06:16.020 actually can leave one of them off and it will still function so if people see 00:06:14.699 --> 00:06:20.340 that and think oh maybe I just don't need all of them they could easily end 00:06:17.759 --> 00:06:25.380 up confused in summary then it was painful but we did get there so I'm 00:06:23.160 --> 00:06:32.039 giving ASUS a three out of five speaking of three out of fives next up is dbrand 00:06:29.160 --> 00:06:37.080 you may or may not know this but we have a pretty toxic relationship with our 00:06:34.919 --> 00:06:41.880 sponsor dbrand and we may have decided to mess with them a little to see what 00:06:39.060 --> 00:06:45.660 we could get away with so Rush ordered a kill switch case and a Nintendo switch 00:06:43.740 --> 00:06:51.840 screen protector which he promptly smashed and then demanded a replacement 00:06:48.479 --> 00:06:53.220 there is absolutely no way that this 00:06:51.840 --> 00:06:56.880 happened in shipping I will be very curious to see what they say can you 00:06:54.960 --> 00:07:00.660 send a few pictures we're sorry it arrived in that state that is a highly 00:06:58.740 --> 00:07:04.380 unusual thing to happen yeah I should think so we'll be sending you a 00:07:02.460 --> 00:07:08.819 replacement pack no further action is required I was hoping you'd throw in 00:07:06.660 --> 00:07:14.880 something extra for the inconvenience what a best no way they did it they said 00:07:12.780 --> 00:07:20.340 no because they had already shipped the replacement and then he's like pretty 00:07:17.520 --> 00:07:25.319 please and they send him a skin great job dbrand I mean I personally wouldn't 00:07:23.400 --> 00:07:28.800 let a customer get away with quite this level of tomfoolery but uh what can I 00:07:28.080 --> 00:07:33.419 say five out of five next up a brand we've 00:07:31.919 --> 00:07:37.199 partnered with a number of times over the past few years to show off their 00:07:35.280 --> 00:07:41.940 various outdoor and off-grid Power Solutions jackery for the video we 00:07:39.479 --> 00:07:46.500 purchased their Explorer 1000 and good news or bad news I don't know once again 00:07:43.979 --> 00:07:53.220 we didn't have to fabricate a problem this top USB port super fragile and 00:07:50.940 --> 00:07:57.720 there are Reports online that it is extremely easy to accidentally break so 00:07:55.800 --> 00:08:01.500 we decided to put those claims to the test I can see you guys looking at this 00:07:59.759 --> 00:08:05.940 and thinking gee that seems a little unfair you'd think they would have to 00:08:03.180 --> 00:08:09.840 break it with a USB cable not with a screwdriver but the reason we did this 00:08:08.220 --> 00:08:14.160 was because there are numerous Reddit threads complaining about the fragility 00:08:11.819 --> 00:08:18.000 of this particular connector and I guess we were trying to Fast Track the process 00:08:15.900 --> 00:08:21.780 also we tried on the lower USB he couldn't do it I guess what I want to 00:08:19.500 --> 00:08:26.580 know now then is is this actually an issue with the top port or are we just 00:08:24.300 --> 00:08:30.180 being unreasonable I saw how easy it was for him to break it can we do the same 00:08:28.080 --> 00:08:32.339 thing with the bottom I did manage to break it but I had to go in there pretty 00:08:31.560 --> 00:08:38.520 good mmm came loose in a piece flood is there 00:08:35.700 --> 00:08:44.279 anything that can be done oh we had to follow up 12 days later okay 00:08:42.000 --> 00:08:48.300 sorry this got lost we need your address a picture of the issue and the serial 00:08:45.839 --> 00:08:52.620 number okay that seems reasonable and here's a new one they even cover return 00:08:50.220 --> 00:08:57.720 shipping wow that's actually a big deal considering uh 00:08:54.660 --> 00:09:00.300 how heavy these things are however we 00:08:57.720 --> 00:09:06.180 had to follow up two weeks later again but we get a reply the same day and we 00:09:02.940 --> 00:09:07.980 get a tracking number six days later I 00:09:06.180 --> 00:09:12.240 couldn't help noticing that this says that we got a replacement but this is 00:09:10.440 --> 00:09:16.560 still broken we wanted to make sure that it wasn't just a one-off problem so you 00:09:14.820 --> 00:09:20.399 broke the second one we broke the second one which you've just broken further oh 00:09:18.720 --> 00:09:23.820 good yeah you broke it you broke it even more I want to see if I can break us 00:09:22.620 --> 00:09:28.860 something else what about this U green Charger I just want to know if we're being totally unreasonable here because 00:09:27.060 --> 00:09:33.420 it is plastic and we did stick a screwdriver in it 00:09:31.260 --> 00:09:38.339 it does seem to be a little on the fragile side but I don't think it's so 00:09:35.640 --> 00:09:42.000 bad that I would say this is a horrible dangerous product and needs to be taken 00:09:39.959 --> 00:09:47.100 off the market I got to take some points off for them being kind of slow here but 00:09:44.640 --> 00:09:51.660 to their credit replacement pretty much no questions asked and they covered the 00:09:49.920 --> 00:09:56.880 return shipping so I got to give them let's say a three and a half 00:09:54.360 --> 00:10:02.399 you know maybe I'd go even better four and a half if it wasn't for how long the 00:09:59.519 --> 00:10:09.779 communication took now let's get into one of our longest time sponsors 00:10:05.420 --> 00:10:12.060 I fix it an email chain you say good God 00:10:09.779 --> 00:10:15.420 gravy these emails though sorry I'm getting ahead of myself a little bit I 00:10:13.620 --> 00:10:19.320 fix it we love these guys here and up until the launch of our own screwdriver 00:10:17.339 --> 00:10:23.040 which by the way we have a knock to Edition coming soon sign up for a 00:10:20.880 --> 00:10:27.660 notification lttstore.com we use their tools almost exclusively around here 00:10:25.560 --> 00:10:31.940 unfortunately we had a small problem with our order and that's that our gamer 00:10:29.640 --> 00:10:37.980 bundle was uh I'm missing some pieces first up 00:10:35.700 --> 00:10:41.880 confirmation email that's nice three days later sorry to hear you can't hear 00:10:39.959 --> 00:10:44.820 it please send photos of the contents you received as well as the packaging 00:10:43.260 --> 00:10:48.240 for our records and we'll go from there sorry I lost the packaging it's pretty 00:10:46.560 --> 00:10:53.240 typical I throw away packaging pretty much immediately after things arrive but 00:10:50.399 --> 00:10:57.959 it looks like they are absolutely unwilling to engage with you if you 00:10:55.620 --> 00:11:02.760 don't take a picture of your packaging materials that is something hi I think 00:11:01.560 --> 00:11:06.899 there's been a misunderstanding I got rid of the packaging because there's nothing in it I wouldn't have thrown it 00:11:04.980 --> 00:11:12.120 away if it had something inside it and then we got ghosted for two weeks after 00:11:10.079 --> 00:11:17.100 two weeks we get back the same copy pasted email finally we give in and we 00:11:15.480 --> 00:11:22.640 did have the packaging we just wanted to know if they would take care of us send 00:11:19.200 --> 00:11:25.380 them pictures of the packaging and 00:11:22.640 --> 00:11:29.640 immediately they turn it around same day response can we send this to the address 00:11:27.300 --> 00:11:33.779 on file are you also missing the Jimmy no I don't seem to have it 00:11:32.040 --> 00:11:38.880 here's your replacement next day response boom boom and everything 00:11:36.779 --> 00:11:43.980 arrived I don't really know what to make of this has people fraudulently 00:11:41.459 --> 00:11:48.839 requesting replacement parts been a huge issue for them maybe and they just need 00:11:46.620 --> 00:11:54.060 to prove they ever got a box or like this is weird like Dr Jekyll Mr Hyde 00:11:52.079 --> 00:11:57.899 over here in fairness to them it does say on their support page don't recycle 00:11:56.220 --> 00:12:01.320 those packing materials until you've checked them thoroughly maybe it's not 00:12:00.000 --> 00:12:04.860 fraud maybe it's just people accidentally throwing things away and 00:12:03.420 --> 00:12:08.700 they just can't keep sending out Replacements to people who are dum-dums 00:12:06.660 --> 00:12:13.019 and throw away their stuff either way it wasn't a great experience I would still 00:12:10.980 --> 00:12:17.220 give them a four just because they did ultimately get us sorted out but I have 00:12:15.120 --> 00:12:21.420 got to take a star off for basically ghosting us and generally taking too 00:12:19.260 --> 00:12:26.160 long to reply to our messages now for a fun one manscaped these guys were a 00:12:23.820 --> 00:12:31.380 staple for us for a long time and they haven't worked with us recently but no 00:12:28.380 --> 00:12:33.779 hard feelings guys that is as long as 00:12:31.380 --> 00:12:39.540 our experience goes okay here we bought the premium package 4.0 with the 00:12:36.360 --> 00:12:41.519 subscription but uh oh something in 00:12:39.540 --> 00:12:45.240 their formula doesn't gel with our partner sensitive skin and I'm afraid 00:12:43.800 --> 00:12:50.760 we're gonna need a refund and a cancellation first we tried their 00:12:47.399 --> 00:12:52.820 contact form internal server error no 00:12:50.760 --> 00:12:58.620 worries we'll simply reach out via email well that's a good response no back and 00:12:56.040 --> 00:13:02.519 forth just stop using it discard the product you're refunded and your future 00:13:00.480 --> 00:13:07.680 replenishments have been canceled that's an A plus response 00:13:04.380 --> 00:13:09.660 however we did notice a couple of kind 00:13:07.680 --> 00:13:14.399 of Shifty things on their website this kind of time limited advertising that's 00:13:12.540 --> 00:13:17.760 not limited to the next 10 minutes you guys if you're going to offer a discount 00:13:15.660 --> 00:13:21.540 just offer a discount with my order there's nothing wrong with trying to 00:13:19.320 --> 00:13:26.760 convey urgency to a customer but this is fake urgency also I really don't like 00:13:24.540 --> 00:13:30.600 this check box under 30 day money back guarantee that has nothing to do with a 00:13:29.040 --> 00:13:34.200 money back guarantee and everything to do with signing up for your mailing list 00:13:32.100 --> 00:13:38.100 with that said there was no confusing Maze of buttons like if you're trying to 00:13:36.060 --> 00:13:42.600 get out of a gym membership or a Prime subscription that contact form did end 00:13:40.440 --> 00:13:46.860 up working the next day so I don't want to take too many points off for that 00:13:43.860 --> 00:13:49.079 four maybe even four and a half Stars oh 00:13:46.860 --> 00:13:54.839 tested I guess I'll leave these in the bag 00:13:50.339 --> 00:13:57.000 that is one solid USBC charging brick 00:13:54.839 --> 00:14:02.040 thing we ordered this from ugreen it's their digit nest whatever that means 00:13:59.100 --> 00:14:06.300 Cube charging station and we immediately scratched it and then reached out to 00:14:04.019 --> 00:14:11.339 customer service demanding that they do something about our damaged item or at 00:14:08.940 --> 00:14:15.180 least we tried to reports and 00:14:16.320 --> 00:14:22.139 it does nothing okay hold on a second is 00:14:19.740 --> 00:14:25.760 this still broken though good Lord this is slow okay support 00:14:25.920 --> 00:14:31.500 what's the difference between warranty and return in exchange oh okay I guess 00:14:29.700 --> 00:14:36.839 return in exchanges if I actually want to exercise my warranty ooh self-service 00:14:34.139 --> 00:14:41.399 return application okay that's pretty reasonable but how do I contact them 00:14:39.120 --> 00:14:44.699 returns will not be given if there are visible scuffs okay so how do I do 00:14:43.079 --> 00:14:49.260 something then contact our customer support team how is this the problem 00:14:47.519 --> 00:14:53.639 were you guys also not able to figure out how the devil to contact them he 00:14:51.060 --> 00:14:58.800 eventually found a service at ugreen email hold on hold on no no contact us 00:14:55.980 --> 00:15:03.540 the point is we found an email address let's have a look at what they had to 00:15:00.660 --> 00:15:06.600 say oh that's a lot of pictures can you take a picture for us to check the 00:15:05.040 --> 00:15:12.959 package looked sealed I didn't look at it closely and ghosted for two weeks oh 00:15:10.320 --> 00:15:17.940 but they reply same day now there's no way the support rep's name is Hugh green 00:15:16.260 --> 00:15:22.019 hahaha I didn't even see that okay like I said 00:15:20.699 --> 00:15:27.740 it looks sealed I didn't look at it closely do you have an unboxing video 00:15:27.779 --> 00:15:34.680 no I didn't take a video of myself unboxing it why would I think I would 00:15:31.980 --> 00:15:39.839 need to do that really you guys you want a video so that you can go and claim 00:15:36.959 --> 00:15:43.260 insurance with the carrier on like what is this thing even worth this is more 00:15:41.940 --> 00:15:47.220 work than it's worth at this point except for this may I know the Charger's 00:15:45.300 --> 00:15:50.639 function Works Rush could have been a little bit more forthcoming that the 00:15:48.600 --> 00:15:56.399 charger does in fact work they also took a lot of follow-ups wow eight days here 00:15:54.000 --> 00:16:01.500 in your situation we can apply a five dollar refund is that acceptable for you 00:15:58.620 --> 00:16:06.740 I guess that would be fine I don't see a five dollar refund 00:16:03.120 --> 00:16:09.600 eight days later oh oh here it is 00:16:06.740 --> 00:16:15.180 another two weeks later our refund arrives story for the late reply can you 00:16:12.899 --> 00:16:20.880 check you mean sorry I didn't do it until now same day that the refund 00:16:18.000 --> 00:16:25.620 actually went through in the end we got a five dollar discount for an issue that 00:16:23.339 --> 00:16:30.180 pretty clearly didn't happen in shipping I still think it's at best a three and a 00:16:28.079 --> 00:16:34.260 half star experience if I'm gonna dock a star from everyone else based on 00:16:31.620 --> 00:16:38.639 response time I have got a DACA star here I can't fault the quality of the 00:16:36.120 --> 00:16:42.959 product or the price so you green you're still in our okay books just try not to 00:16:40.980 --> 00:16:47.220 spy on everyone then deny it like anchor did so you can keep being a cable and 00:16:45.060 --> 00:16:50.759 charging partner for us I gotta say on the one hand I was kind of hoping for 00:16:48.899 --> 00:16:54.779 something majorly disappointing to happen like that we would get scammed or 00:16:52.740 --> 00:16:58.800 something it's more entertaining but on the other hand I'm pretty pleased to see 00:16:56.639 --> 00:17:03.899 that our sponsors are doing all right overall I mean obviously it could be 00:17:01.440 --> 00:17:07.919 better in some cases Jesus you guys are selling thousands sometimes two thousand 00:17:06.360 --> 00:17:12.660 plus dollar products please do better and Guy everyone 00:17:10.500 --> 00:17:18.600 actually your support portal it needs to be responsive it needs to be easy to 00:17:14.280 --> 00:17:20.100 find but overall everyone's 50 or better 00:17:18.600 --> 00:17:23.520 and we're going to have links to all the stuff we bought today down below now if 00:17:22.020 --> 00:17:28.020 you've made it this far in the video you might be looking for a more serious 00:17:25.020 --> 00:17:29.580 Summary of why exactly it is that we are 00:17:28.020 --> 00:17:34.799 doing all of this it's something that we're working every day to build and by 00:17:32.340 --> 00:17:38.820 developing new I think fairly Innovative processes like our sponsor complaint 00:17:36.840 --> 00:17:43.320 thread on the Forum or this secret shopping program we are going to be able 00:17:41.039 --> 00:17:47.460 to ensure that you guys can always trust us whether it's a fully sponsored video 00:17:45.120 --> 00:17:52.140 or just an integration we don't want to Hawk anything that's garbage or being 00:17:49.860 --> 00:17:56.700 pushed by a garbage company and no one's perfect and we've certainly worked with 00:17:54.240 --> 00:18:00.960 some controversial Brands but I think if we work together you guys can help us 00:17:59.220 --> 00:18:04.380 ensure that we have a solid stable of Partners who work hard to ensure that 00:18:03.059 --> 00:18:11.700 those of you who do choose to do business with them have a good experience there's going to be a lot 00:18:07.679 --> 00:18:13.020 more where this came from but uh Hey as 00:18:11.700 --> 00:18:16.679 long as you're doing a great job over there you have no need to worry secret 00:18:14.820 --> 00:18:20.820 lab you may know them from their sick gaming chairs but did you know secret 00:18:18.360 --> 00:18:23.760 lab makes desks too that's the real secret their Magnus Pro isn't your 00:18:22.320 --> 00:18:27.419 average sit to stand desk because it's packed with unique features hate having 00:18:25.620 --> 00:18:30.480 loose cables dangling around all over the place we'll have the cleanest setup 00:18:29.100 --> 00:18:33.840 around with their patent-pending integrated power supply column and the 00:18:32.520 --> 00:18:37.980 full length built-in Cable Management tray the Magnus Pro is also fully 00:18:36.059 --> 00:18:41.880 adjustable as a sit to stand desk with a Sleek integrated control panel and to 00:18:39.840 --> 00:18:45.240 top it all off pun intended it has a premium full metal table top so check 00:18:43.799 --> 00:18:48.419 out the Magnus Pro and all of secret lab's other offerings at the link down 00:18:47.039 --> 00:18:52.620 below if you guys enjoyed this video maybe go check out the PC secret shopper 00:18:51.059 --> 00:18:57.780 Series where we had special agents Janice and Sarah go undercover in order 00:18:55.200 --> 00:19:02.059 from major PC Building brands Shenanigans definitely ensued there