WEBVTT 00:00:12.480 --> 00:00:18.960 as an infamous butterfingers i have dropped my fair share of phones i 00:00:16.400 --> 00:00:23.199 present exhibit a my iphone 6 that regrettably succumbed to that most cruel 00:00:20.960 --> 00:00:29.199 of mistresses gravity fortunately apple has the solution for 00:00:25.920 --> 00:00:31.039 the low low price of just 49 us dollars 00:00:29.199 --> 00:00:35.520 they will ship the genius bar to you allowing you to do your very own iphone 00:00:33.520 --> 00:00:39.440 repairs from the comfort of your home that's right the kit in front of me 00:00:37.040 --> 00:00:45.040 includes everything i need to replace a broken screen dead battery and more 00:00:43.040 --> 00:00:48.640 thank you apple from the bottom of my heart you are truly gracious and 00:00:47.200 --> 00:00:53.440 benevolent as usual the story is a little bit more 00:00:51.280 --> 00:00:58.079 complicated than that and also a bit more sponsored by cablemod cablemod 00:00:56.000 --> 00:01:02.000 makes cables to last and their power supply and keyboard cables are each a 00:01:00.000 --> 00:01:06.799 great way to spice up your system complete your pc setup today with 10 off 00:01:05.040 --> 00:01:11.280 all their products using the code 10 cable mod at the link below when i was a 00:01:09.280 --> 00:01:14.880 wee lad the solution to this problem was simple you dropped off your phone at 00:01:12.960 --> 00:01:19.520 that mall kiosk that smelled vaguely of cheese and a couple of hours later you'd 00:01:16.960 --> 00:01:23.520 pick it up with a brand new screen that smelled deadly of cheese these days 00:01:21.840 --> 00:01:27.680 the process of having a phone repaired has evolved as much as the phones 00:01:25.200 --> 00:01:31.759 themselves starting with the iphone 6 this one coincidentally certain 00:01:29.520 --> 00:01:35.840 components like the home button became electronically tethered to the logic 00:01:33.600 --> 00:01:40.000 board and replacing them outside of apple official channels would result in 00:01:37.840 --> 00:01:46.000 error messages and anti-consumer practice that apple justifies by saying 00:01:41.920 --> 00:01:48.240 it is necessary for security it's not 00:01:46.000 --> 00:01:52.479 what it's actually about is controlling access to parts and services which 00:01:50.320 --> 00:01:57.280 preserves profit for apple and its partners as long as those partners play 00:01:54.880 --> 00:02:01.040 by apple's stringent rules however with the launch of the 00:01:58.960 --> 00:02:05.200 self-service repair program in april apple at least on the face of things 00:02:03.119 --> 00:02:10.399 seems to be opening the floodgates wide so any owner of an iphone 12 13 or third 00:02:08.479 --> 00:02:14.239 gen se can use this service and it's a good bet that the next iphone will get 00:02:12.080 --> 00:02:19.360 the same treatment but wait did i say any owner before you can even place an 00:02:16.959 --> 00:02:24.080 order for replacement parts apple does have a way to weed out the folks who 00:02:21.200 --> 00:02:28.720 might be a little less serious or a little less capable no offense the 00:02:26.640 --> 00:02:33.280 repair manuals for all of these devices are freely available on their website 00:02:30.560 --> 00:02:39.360 kudos apple by the way and step one is to rtfm inside these fams each procedure 00:02:37.360 --> 00:02:44.480 is well documented and photographed kudos again apple but we also find the 00:02:41.920 --> 00:02:48.800 first major caveat of the self-repair service regardless of which iphone you 00:02:46.800 --> 00:02:53.760 have there are only five user replaceable components the display 00:02:51.040 --> 00:02:59.840 cameras taptic engine battery and speaker now in fairness this will cover 00:02:56.640 --> 00:03:02.159 most whoopsies but if you've got a phone 00:02:59.840 --> 00:03:06.080 with physical damage to the frame but that otherwise functions perfectly or if 00:03:04.560 --> 00:03:10.239 you've got charging problems with the lightning connector you are going to 00:03:08.319 --> 00:03:13.280 have to look elsewhere speaking of problems we've got a behind-the-scenes 00:03:11.840 --> 00:03:18.720 look at the tech problems that we encounter here at the office it's up on Floatplane.com so go sign up to check it 00:03:16.959 --> 00:03:23.519 out from here the requirements for renting or buying tools and replacement 00:03:21.040 --> 00:03:27.200 parts are surprisingly simple first you need to prove that you read the manual 00:03:25.920 --> 00:03:31.200 at least far enough to get the little code from it second you must provide the 00:03:29.760 --> 00:03:36.400 serial number of the device to be repaired and third you're going to need 00:03:34.080 --> 00:03:41.280 some money given the choice we would recommend renting rather than buying the 00:03:38.560 --> 00:03:46.400 equipment it's surprisingly affordable you pay only 49 us dollars to cover both 00:03:44.000 --> 00:03:50.159 tools and shipping in both directions and you've got one week from the date of 00:03:48.080 --> 00:03:54.400 their arrival to perform your repair there's unfortunately no option for time 00:03:52.799 --> 00:03:58.480 extension though if you end up needing them for longer than those seven days 00:03:56.159 --> 00:04:03.040 and apple will charge you an unspecified fee along with tax if you're late to 00:04:00.799 --> 00:04:06.959 give them back or the full cost of the tools if you don't return them at all if 00:04:05.040 --> 00:04:10.959 you do wish to buy rather than rent watch out because while some tools will 00:04:08.959 --> 00:04:15.200 have the same function or dimensions they may be referred to by different 00:04:13.040 --> 00:04:18.320 part numbers in different manuals making it a bit of a chore to search for 00:04:16.720 --> 00:04:23.520 anything by part number and make sure you're getting all the exact right phone 00:04:21.120 --> 00:04:27.280 guillotines another huge plus of renting is that it's much more of an all-in-one 00:04:25.600 --> 00:04:32.400 solution you choose the kit that's appropriate for your phone and it arrives with everything you need in hard 00:04:30.320 --> 00:04:35.840 shell pelican cases with wheels i like it for us though we knew that the tools 00:04:34.639 --> 00:04:41.120 would have to stick around the office for longer than a week so we chose to pay for them in full that's why they 00:04:39.199 --> 00:04:45.680 came in these boring cardboard boxes though we did note while unboxing them 00:04:43.520 --> 00:04:50.000 that apple uses a high quality closed cell phone that is cut to the exact 00:04:47.840 --> 00:04:53.600 dimensions of our tools and everything arrived in perfect working order 00:04:52.080 --> 00:04:59.840 speaking of unboxing you can do it in comfort with the ShortCircuit hoodie from ltdstore.com why don't we play with 00:04:57.280 --> 00:05:04.000 some of these yeah all right full credit for quality they're using vera bits and 00:05:02.080 --> 00:05:07.199 these look like vera torque drivers for removal it doesn't matter which one we 00:05:05.520 --> 00:05:11.199 use i'm just going to grab a random one one thing apple doesn't include is a 00:05:09.120 --> 00:05:14.080 parts tray so if you want to keep track of these tiny little screws and these 00:05:12.720 --> 00:05:18.320 are actually on the bigger side you're going to want to get at the very least a 00:05:16.320 --> 00:05:22.840 magnet off your fridge then we loosen the clamp 00:05:19.680 --> 00:05:25.759 slide it into the heated display 00:05:22.840 --> 00:05:30.000 pocket clamp that bad boy into place oh not coming out again credit apple i've 00:05:28.000 --> 00:05:34.479 paid more for less when it comes to the complexity and quality of the tooling on 00:05:32.080 --> 00:05:38.400 things like camera equipment these are probably the contacts for uh yep there 00:05:37.520 --> 00:05:42.880 they are for heating up this whole assembly 00:05:41.600 --> 00:05:46.880 that lock i like it no offense to ifixit but it 00:05:45.039 --> 00:05:52.000 kind of makes the eye opener look like a caveman tool you microwave it and put it 00:05:50.160 --> 00:05:55.840 down on the edges that you're trying to soften the glue on 00:05:53.680 --> 00:06:00.560 this will freely spin rather than allow you to over torque it onto your display 00:05:58.000 --> 00:06:04.400 see that stops going down now we power up our heated display removal fixture 00:06:02.560 --> 00:06:08.479 you just rotate this knob and hit the switch at the back oh is it going now 00:06:06.800 --> 00:06:12.720 right now it's going through a cycle where it needs to be at temperature for 00:06:10.639 --> 00:06:15.360 two minutes after which time we are going to 00:06:13.919 --> 00:06:18.560 lower the suction cup on and we should be able to pull the display off 00:06:17.120 --> 00:06:23.120 all right geez 00:06:20.479 --> 00:06:27.759 now the knob goes down as far as it goes this buddy goes into place can confirm 00:06:25.360 --> 00:06:30.720 it is a little toasty now buddy you gonna peel up does it say how long it 00:06:29.759 --> 00:06:35.520 will take i can definitely see the display bowing 00:06:33.199 --> 00:06:39.759 up we want to aim for the i guess this is the bottom of the phone bottom edge 00:06:37.840 --> 00:06:44.560 pop that into place and it should be as simple as turning the knob 00:06:41.880 --> 00:06:51.039 counterclockwise and they want 30 seconds oh yeah oh it's pulling with the 00:06:48.240 --> 00:06:56.479 display up five degrees we are clear to pull the suction cup off ooh come on 00:06:54.400 --> 00:07:02.000 and pull the phone out of the heated display fixture 00:07:00.160 --> 00:07:05.440 you could oh you could burn yourself on this all right 00:07:08.240 --> 00:07:13.280 having gone through that i gotta say having the proper tools it's a good 00:07:12.240 --> 00:07:17.360 thing with that said nobody's blaming 00:07:15.360 --> 00:07:21.440 companies like ifixit for not having the proper tools if apple made them broadly 00:07:19.680 --> 00:07:24.800 available we'd all love to have the proper tools to do this work even this 00:07:23.199 --> 00:07:27.759 little machined holder is a potential lifesaver because it prevents you from 00:07:26.319 --> 00:07:33.039 putting too much strain on these ribbon cables which can cause them to shear i 00:07:30.560 --> 00:07:36.639 just broke a ribbon cable but tools are only half of the equation you won't be 00:07:34.880 --> 00:07:40.479 repairing much of anything without new parts to replace the old busted ones 00:07:38.720 --> 00:07:44.880 that's where things get a little bit less friendly apple offers a bundle of 00:07:42.800 --> 00:07:49.840 parts for each of the user serviceable components but be warned these bundles 00:07:47.680 --> 00:07:52.400 are not necessarily all-encompassing and you will need to double check with the 00:07:50.960 --> 00:07:56.240 manual to ensure you're getting all of the small odds and ends you need you can 00:07:54.160 --> 00:08:00.960 order an infinite number of consumables at once like shims adhesives and screws 00:08:00.080 --> 00:08:04.879 but only one of each major component at a 00:08:03.840 --> 00:08:09.280 time worryingly there is no word on how many 00:08:07.840 --> 00:08:13.360 of these you're allowed to purchase in the lifetime of your device or if 00:08:11.360 --> 00:08:16.319 there's some kind of waiting period between buying two of the same 00:08:14.560 --> 00:08:19.680 components say you want to replace your battery once a year for the lifetime of 00:08:18.080 --> 00:08:24.639 your device will apple cut you off at some point we don't know but what we do 00:08:22.240 --> 00:08:29.360 know is that they could and this is such a clear indication of apple's true 00:08:26.560 --> 00:08:34.560 attitude toward user repair that it's a privilege that they are granting you 00:08:32.000 --> 00:08:38.800 rather than your right we'll just have to let the service mature then and if 00:08:37.039 --> 00:08:43.120 there is such a limit i'm sure someone's going to be clumsy enough to find it and 00:08:40.719 --> 00:08:47.519 post about it on reddit bringing us then to our next stumbling block for apple 00:08:46.399 --> 00:08:52.720 time in addition to the shipping time for your order from the self-service repair 00:08:50.800 --> 00:08:56.399 shop you're going to need to factor in one to three days of processing time 00:08:54.959 --> 00:09:01.600 before anything will even be put in the mail so apple is making this service an 00:08:59.760 --> 00:09:06.320 option but if you need your phone back up and running quickly like oh i don't 00:09:03.600 --> 00:09:11.519 know most people it's unlikely to be an attractive one compared to i'm Linus 00:09:08.560 --> 00:09:11.519 from Linus tech tips 00:09:12.560 --> 00:09:19.120 and we need to talk about those fees or at least we wanted to when we called in 00:09:16.720 --> 00:09:23.760 the apple store flat out refused to offer any kind of quote for work over 00:09:21.680 --> 00:09:27.600 the phone insisting that we come in for a service estimate i do understand that 00:09:25.600 --> 00:09:32.240 not every diagnosis can be done remotely but this policy seems to exist only to 00:09:30.480 --> 00:09:37.200 give store employees an opportunity to present alternate solutions like say for 00:09:34.959 --> 00:09:41.600 example new devices especially if you consider that they also have this page 00:09:39.600 --> 00:09:44.880 up on their website which you can find if you dig hard enough so i guess we'll 00:09:43.040 --> 00:09:50.240 use numbers from here let's take our iphone 12 pro max here as an example 00:09:47.360 --> 00:09:54.640 we're looking at 330 dollars to let apple take care of an out of warranty 00:09:52.080 --> 00:09:58.399 display replacement that's a lot less than the 700 plus dollars that we spent 00:09:56.880 --> 00:10:02.320 buying all these tools but there are still some problems here 00:10:00.560 --> 00:10:08.240 even if you choose to rent you're looking at right around 340 dollars for 00:10:05.279 --> 00:10:13.920 that same procedure using those same tools if you do it yourself and that is 00:10:11.200 --> 00:10:18.079 after apple's generous credit for returning your old parts for some 00:10:15.600 --> 00:10:22.480 context by the way the used battery and screen of this particular iphone were 00:10:19.920 --> 00:10:26.959 only worth about 58 combined even the most unfair video 00:10:25.120 --> 00:10:32.800 games offer a better buyback price than that on your used gear and if we forget 00:10:29.920 --> 00:10:38.560 to send those parts back that 340 figure jumps to 375. 00:10:35.839 --> 00:10:43.440 how on earth does the math work on this apple i mean i can understand that these 00:10:40.640 --> 00:10:48.399 are genuine replacement parts not to be confused with say for example this OLED 00:10:46.240 --> 00:10:53.760 screen we got on ebay for about 200 bucks but if your own technicians who 00:10:51.120 --> 00:11:00.160 presumably are paid actually it's about 20 an hour can do this for 329 with 00:10:57.360 --> 00:11:05.760 non-ebay screens then something's gone terribly wrong if it costs us more to do 00:11:03.120 --> 00:11:09.680 it ourselves as a first-timer sarah's screen repair on her own phone took 00:11:07.440 --> 00:11:15.600 about four hours which means that even if she values her time at only minimum 00:11:12.079 --> 00:11:18.880 wage which she don't trust me i know it 00:11:15.600 --> 00:11:20.720 cost her nearly 440 us dollars to fix 00:11:18.880 --> 00:11:25.600 her phone herself when apple would have done the work for a hundred and ten 00:11:22.320 --> 00:11:28.640 dollars less the only way then that this 00:11:25.600 --> 00:11:30.720 makes any sense is if you live three to 00:11:28.640 --> 00:11:36.800 five hours away from an apple store actually no even then a whole ass iphone 00:11:34.240 --> 00:11:41.680 se third gen costs less than what sarah paid to fix her own screen and that's 00:11:39.519 --> 00:11:45.920 before any trading credits or carrier subsidies on that new device it's almost 00:11:43.680 --> 00:11:49.120 like making this an awful value for their customers was apple's goal from 00:11:47.440 --> 00:11:53.839 the start but hold on you might be thinking maybe this becomes a better 00:11:50.959 --> 00:11:58.800 value for a small-time repair shop who buys the tools like we did well as far 00:11:56.399 --> 00:12:03.519 as we can tell that's unlikely aside from the parts pricing being insultingly 00:12:01.040 --> 00:12:07.680 high they require a device serial number in order to order replacements remember 00:12:05.760 --> 00:12:12.480 that'll prevent any casual repair hustler from having inventory on hand 00:12:09.839 --> 00:12:15.760 that's ready for potential customers and if you have to wait for the replacement 00:12:14.000 --> 00:12:19.680 anyway then starting to see a pattern here you might as well just go straight 00:12:17.360 --> 00:12:22.639 to the apple store it's what we expected but 00:12:20.639 --> 00:12:27.360 i can't help but still be disappointed this could have been a huge step forward 00:12:25.440 --> 00:12:30.480 for right to repair and apple could have been at the forefront but it's obvious 00:12:29.120 --> 00:12:35.600 now that we've dug deeper that the program was designed to be as unappealing as possible apple's exact 00:12:33.920 --> 00:12:39.120 reasons for making self-service repair suck are as impenetrable as they always 00:12:37.760 --> 00:12:43.040 are i don't know anything about what you're talking about but some obvious 00:12:40.959 --> 00:12:47.279 guesses include increasing profit margins i mean if you can charge more 00:12:45.200 --> 00:12:50.480 for the individual parts compared to if they bought the whole thing i guess 00:12:48.880 --> 00:12:55.360 that's good for your shareholders pushing users to buy new devices rather 00:12:53.120 --> 00:12:59.279 than continue using their old ones or just maybe as simple as having something 00:12:57.680 --> 00:13:03.440 to point to when government pressure increases to support right to repair so 00:13:01.120 --> 00:13:08.079 they can say hey look we tried and no one did it so clearly this doesn't 00:13:05.360 --> 00:13:12.880 matter that much man this sucks unlike our sponsor vulture vulture provides 00:13:11.120 --> 00:13:17.279 high performance cloud servers bare metal storage and managed kubernetes at 00:13:15.279 --> 00:13:20.880 a fraction of the cost of big tech you can deploy instances with your preferred 00:13:18.959 --> 00:13:24.160 os through 12 pre-selected operating systems and they have the ability to 00:13:22.480 --> 00:13:28.000 bring your own iso their networking features are optimized for multi-cloud 00:13:26.079 --> 00:13:32.240 deployments thanks to vpc peering and direct connect and with 25 server 00:13:30.160 --> 00:13:36.320 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