WEBVTT

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Well, hello YouTube

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We have a bit of a problem today on this section of the moving, but we've been moved in for months moving vlog

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Something is going on with the server

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and we haven't been able to work on a project for more than like 30 minutes at a time before the server crashes and

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Our computers all freeze and then we're all sad because we can't work on them. Most of the sh** we do is on the server

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Well, I'm doing I'm actually doing some writing right now because I can do that

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I'd love to be working on my next video. Anything that doesn't need the server we can do now

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No, that's not much, but it always seems to go down

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Yeah, at the worst when there's nothing else to do. No kidding, but you know YOLO you only

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Liao once

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See let's see the stress that Linus is going through right now

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I'm only getting about 25 minutes per second, 30 minutes per second

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It's probably gonna crash like while you're doing this

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Yes

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How do we fix servers? How do you fix it?

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Tell Linus he will fix it

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That's your go-to. Yeah

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Whether you're running a small business or a

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One billion dollar or even multi-billion dollar enterprise Rackspace has your dedicated storage environments covered

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Check out the link in the video description to learn more

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All right

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So here's the situation

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Wonix server over the course of the last couple of days has been spontaneously going offline

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And turning off in spite of my best efforts to turn it back on and

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Complete the backup that I'm in the middle of trying to do to our new unraid vault

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While I was standing in front of it. I

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observed

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One of my raid controllers giving up the ghost

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So as a reminder this server is running three raid fives

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Striped together in Windows of a total of 24 SSDs

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So if one of the raid fives drops out in time

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Entirely all the data is gone only about 10% of the backup that I was just in the middle of

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remaking is

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saved

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so

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It's time to

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Investigate. All right. So here's wonix server

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So far troubleshooting steps that I've tried you never want to you never want to rebuild something like this if there's a possibility

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You're gonna have to go to a data recovery service because that can make it much much worse

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so

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In terms of troubleshooting steps, I tried transplanting it into another case so that I could use a different

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SATA backplane that didn't work. I tried a different power supply a better power supply

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That didn't work

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None of that fixed it and I even went as far as to put in

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Another LSI raid card that I had and try to import the array

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But while it did detect my drives all of them as unconfigured good and a foreign array

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It was not able to import it

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So there is some good news there though while I'm getting firmware errors kicked out by this card right here when I try to boot

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All the drives are detected by another card

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So hopefully it didn't write too much garbled data to the array

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Okay, so this is basically what I've been doing for the last

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14 hours is sending emails contacting different

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Data recovery services

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There's some that are local

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there's some that are not local, but I'm not ruling those ones out. In fact, right

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now the most likely solution looks like WeRecoverData.com. They've got some

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custom tools that they've created that will allow them to SSH into the system

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and actually potentially recover the missing RAID 5 and then the

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other two RAID 5s and assemble them all together and export them as one

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gigantic pile of data to one of our servers, all without me actually having

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to send the drives away, which would be pretty ideal. Now obviously an approach

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like that would not work in the case of physical damage to the drives, but

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because it is only a RAID controller issue, they're saying, hey, there's a shot

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at this, so let's give it a try.

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So I just

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downloaded their remote recovery client thing here. So right now I'm waiting for

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their custom Linux-based tool to load on a bootable external SSD so that they can

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SSH into the server. I'm not having a good couple days. Right now I can't get

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the utility to detect my USB drive. It's called tech support. Oh bloody hell, I just

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figured it out.

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This is Linus calling, by the way. I just realized I have to run the WRD disk

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image as administrator. You guys should put that in the documentation. It never

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fails. This is why it's a good idea to call tech support, because the second you

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call them, you'll solve the problem on your own.

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Alright, so in theory we now have a bootable drive. Okay, so step one is

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getting this unnecessary extraneous server out of the way. I'm grabbing a UPS to use.

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Now, in a perfect world, I would have a motherboard or an HBA card, a host bus

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adapter card, that could allow me to plug in all 24 of the drives for them to do

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their data recovery magic on. But what we're gonna have to settle for is having

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eight of them plugged into the motherboard at a time as each RAID 5 is

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rebuilt. RAID cards do all kinds of funny, funny nonsense and they don't give other

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software

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direct access to the drives at a bit level in some cases. So we need to remove

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all these drives and plug them in directly to the motherboard. Okay, now it

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should boot to that, in theory. Let's just make sure all the drives are detected in

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the BIOS and everything. Oh, that's a problem. I need to pull out the other

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RAID controllers as well, otherwise they're gonna be looking for their

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drives and I don't have them powered up right now. Okay. Oh, actually that doesn't

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look very good.

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DCI-E port errors. What? So let's make sure all of our drives are even showing

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up. Uh-oh. That is extremely worrying. Oh, that is extremely worrying. Oh, that's not

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good. That means potentially three of the drives in a RAID 5 are dead, which means

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this data is not coming back. None of it.

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Not this particular RAID?

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No, none of it.

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None of the...

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But I thought we have three RAID 5s.

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None of it will be coming back if we lost three drives from one of the RAID 5s.

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So let's try moving things around. I've never tested the SATA ports on this board.

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It's possible three of them are dead, however extraordinarily unlikely that

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would be. Five, six. Okay, we've got six now. Okay, that gives some hope. I'm just

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moving SATA ports around. I was just gonna say right now I'm even having difficulty

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in this system to post. So I'm at a whole new level of concern. Yeah, I'll let you

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know. I'll send an email. Okay. So I'm at the point now where I don't want to put the

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drives on this system. Let's go with this one. I didn't like all those PCI Express errors

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that the bootable USB was kicking out. I don't like that some of these drives aren't showing

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up. I'm starting to wonder if that's what corrupted the LSI card. This royal pain in

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the ass.

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A thousand things I can think of that I would rather be doing right now. Okay, I got seven

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right now. Really? Yeah. Wow, maybe it was bad PCIe. Linus speaking. Well, I can tell

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you what's happening so far is I put it on the system that I was running the RAID card

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and the drives in and that baby started spitting out PCIe errors all over the place. So I got

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everything pulled out of that system and I have plugged all the drives now into a different

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disk bench and I'm trying to see because I wasn't even getting all the drives showing

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up. Two, three, four, five, six, seven, eight. Okay. Hey, you guys are on the phone for the

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magic moment where all eight drives are detected by a new motherboard. So I'm beginning to

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think there may be a motherboard issue that caused the firmware on that LSI controller

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to corrupt in the first place. So I'm actually pressing enter and I am booting up to your

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USB and it is loading correctly on this. I think that board is dead. Okay. Well, that's

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I don't know if that makes it worse.

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Probably does, doesn't it? You can tell me. I can take it. It says waiting up to 60 more

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seconds for network configuration. Good timing with the follow-up call. If you called one

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minute earlier, I've been cursing you for dialing my number. So I have to answer my

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phone because I was in the middle of thinking only five of my drives were being detected.

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You guys know what you're doing, right? I had a local shop that I was going to physically

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take it to and they basically, they were like, they kind of freaked out when I said I was

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having someone use their remote tool. They were like, well, unless these guys really

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know what they're doing.

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That's pretty dangerous. And I was like, okay, well I'll, I'll check with them. I'll make

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sure they, they know what they're doing. So, so you guys know what you're doing. So basically

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they're explaining that they're going to virtually Mount the volumes. So we're not doing any

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writing to my discs. Um, so even in the event that we cannot recover it by this means, uh,

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that still leaves other options open to us. Okay. They're in. Okay. Well, that's, that's

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very wonderful to hear, but I'm trying not to get too excited right now. They sound pretty

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confident. This is like the ultimate roller coaster right now. So to put this in the appropriate

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context for the viewers right now, one X server has several in progress projects stored on

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it that do not have a backup anywhere else, including a fully shot channel, super fun

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that involved a thousand dollars in equipment rental, um, including, uh, lots of footage

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from Linus tech tips videos. Like it is going to be a huge, huge, devastating loss for us.

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To lose this. I mean, it's got a lot of our, our templates for editing, uh, editing videos

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for, for scripting templates for employee reviews, like all kinds of stuff. Like this

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is our main working server. No, the offsite backup server has not ever been built yet.

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The vault was the backup server. If I ever have to like act in a, in a video where I

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have to look for Lauren, I'm going to think back to this moment. Okay. So I do need to

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reboot it once in order to add that eight terabyte drive. So anyway, right. Okay. Thank

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you very much, gentlemen.

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I hope to speak to you, uh, with good news very soon, 12 SATA connectors. Ah, ah, ah.

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Okay. So let's make sure everything is showing up 1, 2, 3, 4, 5, 6, 7, 8 of those are boot

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device and our eight terabyte recovery media. We are ready to rock. Okay. So within about

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10 minutes, they contacted me back. They said, okay, yeah, we're ready to have all the drives

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in there. So that means we are going to have to do some janky ass.

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Right now. So basically what you're looking at here is these drives are going to be powered

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off this power supply with a jumper. These cards and all these drives are going to be

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powered off of this rig. So now we can power all those drives without powering up this

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motherboard or any of that nonsense.

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Okay? So we have a grand total of 25 drives connected to this test bench. 16 of which

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are running in Bay's.

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of this enclosure and eight of which are spread out here.

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So there we go.

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There's one of my LSI controllers.

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There's its eight drives.

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There's my other one.

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Whoa, where are your virtual drives?

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I think I remember a troubleshooting step

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where I tried swapping all the drives to different bays

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where I was trying to see if it was the back plane

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or the cables.

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Wow, panic moment there, but it's okay.

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So now we should see two virtual drives here on the screen.

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That's one set.

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Show me the second set.

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Oh, I thought we lost another RAID 5 there.

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Okay, it's good.

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Feeling good.

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Reality TV ain't got nothing on IT work.

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Show me all the devices.

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Two RAID adapters, one eight terabyte drive,

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one, two, three, four, five, six, seven,

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eight Kingston drives.

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Boom.

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Okay.

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I will let...

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the data recovery specialists know.

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All right.

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So all that's left now then I think,

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I got in touch with them and I asked if we can put

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a 10 gigabit network card in

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so we can accelerate the offloading of all of our files.

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So all we're waiting for now

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is for them to reboot the machine

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and set me up with a network share that I can access

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and fingers crossed,

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just start pulling off all the footage

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and well, everything else.

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All right.

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So check this out here, around here.

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So I've got the instructions

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for how to access our data.

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So I go into the Tritium share

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and there it is.

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Bunch of EULAs, a bunch of stuff.

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We've got what looks like the file structure.

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Let's test it.

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How about one that I,

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that we haven't finished releasing yet?

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Like something from the, the melee battle here.

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Let's just, let's watch it.

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Hmm.

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Okay. XA footage for sure.

00:15:36.860 --> 00:15:48.420
Oh, okay.

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Here we can copy one of these.

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Let's copy one of these clips to my local machine

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and see if that helps.

00:15:54.870 --> 00:15:55.710
No.

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Oh boy.

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Let's have a look.

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I wonder if everything's even here.

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Like I don't even see the Linus tech tips folder.

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One and two are missing.

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Useful applications is empty.

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That should be full of things.

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Okay. Well, I guess we'd better get in touch with them.

00:16:20.510 --> 00:16:21.510
So thanks for watching.

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Subscribe, follow all that good stuff and see you next time.

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I just got an email back from them.

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Please stand by addressing your emails with the engineer.

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It's possible the RAID definitions were changed

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from one reboot to the next

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because of drive letter assignments in Linux.

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It's 26, so it's 26 drive limit.

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We have, I think we have more than 26 devices in there.

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I got another email back.

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Linus, we recreated the block devices.

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Please go ahead and check the videos in context.

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That you were looking at again.

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No way.

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Oh, the suspense.

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I'm not enjoying this.

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Is nothing there?

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I'll let them know the chair's empty again.

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This is just like the wildest roller coaster ever.

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I don't even, yeah.

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I don't even have anything else to say actually.

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It's almost funny.

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I hope to some of you it's funny.

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Here's the email I got 17 minutes ago.

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I was stuck on a call.

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We got everything remounted.

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So you can now go ahead and view the data.

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Once more.

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This is the moment.

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Do we not have a two?

00:17:32.230 --> 00:17:33.990
I don't think we ever had a two.

00:17:33.990 --> 00:17:35.650
Oh, okay.

00:17:38.290 --> 00:17:41.130
Okay, so let's go to that Channel Super Fun video

00:17:41.130 --> 00:17:42.570
that we were looking at.

00:17:42.570 --> 00:17:44.010
Yes, yes, Swagway jousting.

00:17:44.010 --> 00:17:51.300
Okay, and it was the delivery.

00:17:51.300 --> 00:17:54.870
I'm getting like tingling.

00:17:54.870 --> 00:17:56.690
Okay, okay, you gotta check the source files though

00:17:56.690 --> 00:17:58.070
because that was what we know was corrupted.

00:17:58.070 --> 00:17:59.470
Okay, okay, okay, okay.

00:17:59.470 --> 00:18:01.970
So untranscoded footage.

00:18:01.970 --> 00:18:10.260
XA, they did it.

00:18:10.260 --> 00:18:13.030
It's back.

00:18:13.030 --> 00:18:15.090
My God.

00:18:15.090 --> 00:18:16.310
It's back, here's another file.

00:18:16.310 --> 00:18:17.150
It's back.

00:18:17.150 --> 00:18:20.640
Do we have everything?

00:18:20.640 --> 00:18:22.640
In theory, yes.

00:18:22.640 --> 00:18:24.420
Really?

00:18:24.420 --> 00:18:27.330
Holy .

00:18:27.330 --> 00:18:29.840
Oh.

00:18:29.840 --> 00:18:31.980
I think it's finally over.

00:18:31.980 --> 00:18:32.820
Woo hoo.

00:18:34.910 --> 00:18:37.900
That is fantastic.

00:18:37.900 --> 00:18:42.270
Hey guys, guess what happened with the recovery?

00:18:42.270 --> 00:18:43.450
We got everything back.

00:18:43.450 --> 00:18:45.450
Oh, thank goodness.

00:18:45.450 --> 00:18:46.290
Woo hoo.

00:18:46.290 --> 00:18:49.810
Like it's just been such a stressful few weeks

00:18:49.810 --> 00:18:53.600
and that was just such a huge, huge thing.

00:18:53.600 --> 00:18:58.040
All of our pitches and proposals and stuff are on that server.

00:18:58.040 --> 00:19:02.100
Okay, Wanik's back.

00:19:02.100 --> 00:19:02.940
Bully?

00:19:02.940 --> 00:19:03.780
Really?

00:19:03.780 --> 00:19:06.120
Everything is back as far as I can tell.

00:19:06.120 --> 00:19:08.900
I have played back video files.

00:19:08.900 --> 00:19:11.180
They are not corrupted.

00:19:11.180 --> 00:19:13.560
Wanik is officially back.

00:19:13.560 --> 00:19:17.680
Swagway jousting footage for the melee battle should be fine.

00:19:17.680 --> 00:19:21.320
And we'll have a better backup scheme in the future, I promise.

00:19:21.320 --> 00:19:22.440
That is all.

00:19:22.440 --> 00:19:23.440
Yay.

00:19:23.440 --> 00:19:24.440
Yay.

00:19:24.440 --> 00:19:25.440
Yay.

00:19:25.440 --> 00:19:26.440
Video shot.

00:19:26.440 --> 00:19:30.440
We should physically print all of our videos, every frame of every video on that paper.

00:19:30.440 --> 00:19:31.440
I don't think so.

00:19:31.440 --> 00:19:33.120
Did you hear the good news?

00:19:33.120 --> 00:19:34.120
That Wanik's back?

00:19:34.120 --> 00:19:35.120
Wanik is back.

00:19:35.120 --> 00:19:37.120
Yay for hiring other people to do our jobs.

00:19:37.120 --> 00:19:41.060
No, I don't think it's back, but it is.

00:19:41.060 --> 00:19:42.060
It's back.

00:19:42.060 --> 00:19:43.540
What are you doing?

00:19:43.540 --> 00:19:45.620
I'm just letting everyone know that Taren, it's back.

00:19:45.620 --> 00:19:46.620
The server is back.

00:19:46.620 --> 00:19:47.620
It's back.

00:19:47.620 --> 00:19:48.620
The server is back.

00:19:48.620 --> 00:19:49.620
Okay?

00:19:49.620 --> 00:20:03.120
So it's not always that our sponsors tie so perfectly into our content, but today it happened.

00:20:03.120 --> 00:20:07.900
Today's sponsor is Rackspace, the top tier managed cloud computing company.

00:20:07.900 --> 00:20:11.720
They pride themselves on best in class service across all platforms.

00:20:11.720 --> 00:20:17.020
They've got over 300,000 customers in 120 countries with 10 worldwide data centers.

00:20:17.020 --> 00:20:23.060
They've got Red Hat, Cisco, Microsoft, VMware certifications, and all of that amounts to,

00:20:23.060 --> 00:20:27.820
whether you're running a small business or a billion dollar enterprise, whatever your

00:20:27.820 --> 00:20:33.560
needs are in terms of capacity storage or flash-based high performance storage, they

00:20:33.560 --> 00:20:42.180
can take care of it without you going gray or bald because you did something wrong and

00:20:42.180 --> 00:20:46.560
screwed up a backup and went and lost a RAID array or whatever else.

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They've got dedicated storage to meet your performance, security, network capacity, and

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00:20:57.780 --> 00:21:03.000
of just a simple, okay, let's attach some drives to this thing, it's redundant, cool,

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off you go to the races, to SAN, so that's high availability and reliability, fully redundant

00:21:08.340 --> 00:21:13.500
for business, to even NAS with support for demanding workloads like virtualization, file

00:21:13.500 --> 00:21:15.000
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00:21:15.000 --> 00:21:20.700
In fact, their NAS stuff can scale up to 20 petabytes of capacity.

00:21:20.700 --> 00:21:23.000
They've got public cloud and private cloud options.

00:21:23.000 --> 00:21:28.000
As well, you can get your own server, a scalable private cloud in the data center, in your

00:21:28.000 --> 00:21:33.060
data center, in their data center, and it's all supported by Rackspace and VMware.

00:21:33.060 --> 00:21:38.000
They call their support fanatical because these people are available 24 hours a day,

00:21:38.000 --> 00:21:44.640
seven days a week, 365 days a year, and they've got industry leading service level agreements,

00:21:44.640 --> 00:21:46.700
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00:21:46.700 --> 00:21:51.840
So if you need dedicated storage, they got you covered.

00:21:51.840 --> 00:21:52.840
Go to rackspace.com.

00:21:52.840 --> 00:21:58.800
de to learn more, and not go through what I did.

00:21:58.800 --> 00:22:04.050
I just, yeah, I don't really have anything to say

00:22:04.050 --> 00:22:05.050
Thanks for watching guys.

00:22:05.050 --> 00:22:09.090
If you just like this video, then hit the dislike button, I guess.

00:22:09.090 --> 00:22:10.090
But come on.

00:22:10.090 --> 00:22:12.710
This is about as real as it gets around here.

00:22:12.710 --> 00:22:15.090
If you liked the video, hit that like button.

00:22:15.090 --> 00:22:20.510
Get subscribed, maybe even consider checking out our Amazon affiliate, instructions for

00:22:20.510 --> 00:22:21.510
how to use it.

00:22:21.510 --> 00:22:22.370
Whenever you buy stuff there, instructions are up there.

00:22:22.370 --> 00:22:23.470
Buy and share with worksheets.

00:22:23.470 --> 00:22:23.970
That's it.

00:22:24.310 --> 00:22:28.070
cool shirt like this one or even giving us a monthly contribution through our

00:22:28.070 --> 00:22:31.330
forum which gives you a little contributor badge now that you're done

00:22:31.330 --> 00:22:34.110
doing all that stuff hey maybe you want to check out that Channel Super Fun

00:22:34.110 --> 00:22:39.250
video that we just discovered is back and that'll definitely be worth your

00:22:39.250 --> 00:22:45.480
while we joust with each other on swagways it's pretty awesome so see you

00:22:45.480 --> 00:22:47.960
next time
