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It's been hard to imagine what it was like for Dell to watch our Secret Shopper series

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and have all their worst problems brought to light.

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But after today, I won't have to imagine it.

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And neither will Nick, because I paid five of you to Secret Shop our store,

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and I'm sitting with the Creator Warehouse head of product, Nick Light, to

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enjoy the result's first hand.

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We didn't tell him we were doing this. I say enjoy, because I got a sneak peek, and it's not all sunshine and rainbows.

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Unlike this segue, to our sponsor.

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This is a star.