WEBVTT

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Heat. Heat.

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Lilock, we've got another lead. The personal computer bandits left behind

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this. That's Ms. Katesson's Shaw. Indeed. We found it in the alley. Any

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clues? She would never leave this behind.

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Note the broken threads and the burn mark. Indeed,

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there was a struggle. Perhaps one of her asalants was a smoker. Elementary, dear Plofson. But

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who among the PCB smokes? Maybe Victor

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H. Powers. He's only 12, but he smokes

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like a chimney. Indeed. We'll have to check the

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surveillance equipment. What the devil is this? It's a new device from Scotland

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Yard. They call it a laptop. I'm told it has moving picture footage on it from

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when we bought the personal computers for the secret shopper. Great. Scott, what are we waiting for?

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Let's get to the bottom of this. Oh, let's go. My cellular telephone is

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ringing. It's another spam call.

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Data broker sells your info to anyone. Don't let it slip through the cracks.

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Our sponsor, Delete Me, removes your data from hundreds of data brokers.

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Trust me, your data is in the worst spot than this phone.

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You see, my dearen, the concept for today's video is

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elementary. Elementary indeed. Yes, quite. We will be listening to the

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audio tapage recordings from our secret

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shopper to determine which of the eight

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PC gaming system integrators that we purchased from or at least tried to

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provides the best pre-sales experience. We will be following up in the future

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with investigations of all the different systems as well as

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performance analysis. That's right. But first, we need to see

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who who indeed who indeed had the best telemophone

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etiquette. Yes, indeed. Etiquette. Thank you for calling I by Power.

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That's a great audio. What manner of accent is that, my dear

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PL? I believe they call it an artificial accent. Quite elementary.

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Elementary. For troubleshooting assistance, please

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press two. I hate these so much. What can I do for you today? Well, I

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want to buy a new PC and it's a graduation gift for my parents. I have a

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budget of 1,400 USD. So, we have two kind of computers here.

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We have RDY systems that are pre-built. Uh you can't make any changes to them.

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They are sold asis. Uh but our selection

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of those systems is pretty limited at this time.

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Limited. It's eye by power. They should have lots of options. I think that's going to be a big problem

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across all of our SI with component shortages on the GPU side. How is

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anybody supposed to build a gaming system? So, you can always do a custom build

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where you are able to go in and individually choose all the components

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that are going to go inside of the computer. That is scary for her. I don't think she

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wants to do that. In terms of RDY systems, which are the

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pre-builts. We have a couple of them that are just under 1,400. I think the

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best one is the one that is exactly $13.99. That's one that I would normally

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recommend to customers anyways. Is that including tax as well?

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Uh that is not including tax. This year we tried to stay under budget including

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tax and shipping and all of that. There was a bit of an allowance. You know if

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it goes like 50 a little bit over. Newer graphics cards are going to be a

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little bit more expensive. And older graphics cards are a little

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bit harder to get our hands on since they aren't really making them.

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Why would you even tell her that? I was actually about to say I thought it was nice that he provided some context

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for why things are a little challenging right now. But your point is completely

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valid, too. Yeah. Like she doesn't care. This is not Katie's problem. No, she doesn't care.

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What's her What's her alias? Katesson. Miss Kates. Miss Kates. Instead of Miss Hudson.

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I, as a big geek, appreciate him just being upfront with me about what the

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situation is, but this is probably a little bit of information overload. He

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has not let her talk yet. That's exactly what I was thinking. Probably right now when it comes to

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these pre-built computers, uh, you might even find like a better one of our like

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a better deal on one of our systems from a retailer. Wo,

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the retailer still might have some of the That's an interesting suggestion.

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I don't think in any single secret shopper ever, they've recommended that

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we find one of their systems from somewhere else.

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And that's totally valid. I buy Power and Cyber Power have participated in

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Secret Shopper before, and both have

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broad reseller networks, but this is the first time they've ever

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mentioned it to us. I'm kind of surprised it hasn't come up more because

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a lot of people love just shopping on like Amazon or

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for that matter, HP, all these so many of these brands

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and if they're already selling hardware like whatever they probably don't care too much where you buy it from

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your price range one is once again $13.99 and the other one is $13.49.

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Yo, 49. That's it. That sounds pretty good. That's the one. Yeah, that plus taxes and shipping.

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To his credit, he hasn't information overloaded us with specs and stuff.

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It's true. We have no idea what we're buying, which

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is a plus or a minus. Yeah, but he's around our price point.

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He hasn't tried to oversell anything, but he doesn't even know what we want to play.

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Oh, that's true. That's right. He didn't ask any

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questions. She just said, "I want a gaming PC or something like that."

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So, if you are looking at a system from Best Buy, I can give you the model

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number now. And I do think that this is like the best system that we do have

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available. We just don't have it on our end. That also gives her the benefit of

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Best Buy's return policy. Okay. Thank you so much for your time. Did you have any other questions about

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the computers at all? Uh, no. I think I'm all good. I have questions. What's in the

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computer? What the Okay. Trey 7 Mesh 14700F.

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I hate that a 4060 Ti is what I get in a

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1349 gaming PC. I know it's a little overkill on the

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CPU. Like, she doesn't need a 14700. If

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you're running at anything above 1080p, which you should be with how cheap a

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1440p monitor is if you're buying a new system today, lesser CPU, bigger GPU, if

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you can swing it, but then what GPU do you buy in that place? It's not like you

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can get a 4070. And it's not like a 5070

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is worth buying. And if you could get it at MSRP, it still wouldn't fit in this

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budget. It's not elementary, my dear Plus. It's configuring a decent PC these

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days. How do you think they did? I think that was pretty mid. It was

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fast. It was fast. The wait time was almost nothing. It was realistically a pretty solid

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recommendation. I don't think that wait time was that that bad.

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He was friendly. Not that bad. Oh, dude. You ain't seen

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nothing. Get ready for Dell, Miss Katesson.

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I give that I give that like a four. What' she give it though? Weight times

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four. Yeah, honestly five even. Call quality was pretty good.

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Wow. Five. Yeah, it was okay. Yeah. Yeah, they were fine. Wow.

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So generous. I think that they were very helpful. Oh,

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I mean a lot of the help that he gave around the context of the current PC

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generational shift and shortages was very helpful,

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but not to her if you care. He was like, "Buy from somewhere else

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and not us." So, which is helpful.

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I'll give his helpfulness like a four. Wow. So generous. We're brutal.

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He was He was okay. All right. All right. for Okay. Vibe.

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Dell did great last year. Oh, last year.

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Buying from Dell is no problem. It's everything else. Now, what can I do for you?

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Oh, more AI voice. She doesn't know what to do.

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Okay, you complained about the phone tree on the previous one.

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This is worse. This is way worse. So much worse. Just give me a phone tree.

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Yeah. 1 2 3 4 whatever. Take me where?

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Phone tree. Lesser of the evils% for sure.

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Want to buy a PC? Choose from one of these options. Recent

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orders, make a purchase, or technical support. What is the point of AI? This is like

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every other phone system where they go press whatever for whatever and then you

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get on the thing and they're like, "Hi, where can I direct your call?" I'm like, "I told you where to direct it."

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I pressed where I want to go. Making a purchase.

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Try this. Try what? Okay.

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You should be able to find a solution. Problem with LLMs.

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Please sign into your Dell account or visit dell.com.

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I don't want to go online. Thank you for calling Dell. Goodbye.

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Goodbye. No way.

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No way. Wow. That uh if she wasn't being paid to order a

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system from Dell, there is no way.

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Yeah. That she would come back. Thank you for calling Dell. Now, what

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can I do for you? I want to buy a PC. Okay, here we go.

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Personal use or business use? Personal. This could easily be a phone tree.

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Is it a gaming computer such as Alienware that you're interested in?

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Yes, I love Alienware. Specifically,

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Alienware. I know what Alienware is. Just a moment. I'll connect you with our

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sales team to help with that. 9 seconds. Seconds. Yeah, we got it right through

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like whatever. Welcome to Del Technologies. My name is How may I help you?

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Hi. I want to breathe right into that mic. Hi. Can I help you with your system?

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Is it for your personal use or for business purpose? Ma'am,

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it's good. No. What? He asked a question we already

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answered. Oh, you're right. That's true. It was part of the phone tree.

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Mind you, their phone tree is probably so unreliable and prone to hallucination

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that people wanting to buy a printer probably end up on his phone

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line. So, I guess I don't blame him for confirming. Are you calling from USA or Canada?

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Canada. Okay, sure. I'm just transferring your call to the consumer computer systems department or

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the Canadian sales department. Whoever's job it was to put AI in their

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phone tree, they should have put in auto routing according to area code.

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It would have been a much better investment. This is an absolute clown show. so far.

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Thank you for calling, Dell. Hi, I'm looking to buy a new PC.

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Looking to buy a new PC? Is that Echo from him?

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This for business or personal use? We shouldn't have to answer this again.

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Do you have access to this email address now? Yep. So, they like made her a Dell account.

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I sent you an email. I shouldn't have to make

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an account until I'm like buying a computer. I mean, it's not unusual for companies

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to just create accounts for you, log all your personal information. They don't

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log what kind of computer you want, but boy, do they ever like your personal

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information, which is a perfect argument for using a service like our sponsor for

00:10:33.279 --> 00:10:39.279
this series, Delete Me. Yeah, that's right. Get that information off of the web.

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Uh, are you like a big nut gaming or prof Did he say big nerd gaming? No, rewind.

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He got He must have said something else. Big nerd gaming. Uh, are you like a big nut gaming or

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professional? He say big nerd gaming range gamer. What

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kind of games do you play? Like actually, you know, he's asking though. This is good stuff. I don't care how he phrases

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it as long as he asks a question. What screen size would you like to go

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with? Like 15 in. Bigger size like 16 or

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17 or 18. Is he asking about an all? He assumes we want a laptop.

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Oh no, we didn't say laptop ever. We said computer, which I mean a laptop's a

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computer, but yeah. So is an iPad.

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What's a computer? I'm just looking for a PC, not a monitor. Oh, okay. PC. Sorry. Is Is there a

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particular budget that you would like? Okay, that's a good question. Yeah,

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about $2,000 going over as a little babe. Okay,

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just to clarify, that's $2,000 Canadian like we've done before. It's just that

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the Canadian dollar is a little on the weaker side. So that's more like 1,400

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US these days. Is there a particular configuration u

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specification you're looking in in a laptop, in a desktop, ma'am?

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Uh, no, just whatever you think would be the best for daily gaming.

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Big nerd gaming. Yeah, big nerd. Big dude, we're going to have to make Okay. Um, is Vance within

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Airshot? We need a new shirt design. Big Nerd Gaming to coincide with the release

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of this video. Dude, Big Nerd Gaming. Big Nerd Gaming.

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You, you know, you'd wear it. You'd wear the crap out of Big Nerd

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Gaming. So dumb. I do have a one particular computer

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getting you a high-end graphic card, man. Okay.

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Uh, this can be used for dual or multiple purposes as well. It can

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for home use, for work and as well as for gaming.

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Wow. Especially when I say gaming because of it. It's a very battery card.

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It has got and it's on a very special special price today.

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You get it normally for, you know, $2,400.

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You're getting today for just $1,700. That's a huge sale though.

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If this is actually a $2,400 class machine at $600 off, Dell's going to win

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this. That's a good deal. It gives you the latest 14th generation i7 processor 32

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GB RAM so that you can do multitask and there'll be no lag or no sluggishness at

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all. So can I go ahead and u okay send you the link you can go ahead and

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check this uh out on your website too. Have you received the email ma'am?

00:13:00.800 --> 00:13:04.880
Um no I have not yet second email

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hasn't came in yet. Is it in spam? Maybe try sending it again.

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Yeah that's what I'm trying to do. So my email address is

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Oh, now we're emailing him. But we already have one email from him, so we

00:13:13.760 --> 00:13:21.440
could just reply to it. Yeah. Come on. Hey, what? Jordan found

00:13:18.480 --> 00:13:24.079
it for her on the website. He found the computer.

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That should not be necessary. I think I found it on the website.

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Wow. Oh, we had to bail them out.

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What is the bloody point of having model numbers if they don't allow you to

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quickly communicate how to find your product? Like that's Apple, right?

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MacBook Pro. Which one? Go yourself.

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Whatever's on the website. It's another 4060 Ti and 14700. It's fine.

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What else is she getting for this price? I think we're going to see a lot of this.

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Whoa, whoa, whoa, whoa, whoa. 460 watt platinum on an i7 and the 4060 Ti.

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It'll do it. It'll work. I don't love it. I didn't even know you could get 460

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watt in platinum. Wa. You know what else I just noticed? One stick of DDR5. 32

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gigs. DDR5 is pretty good on one stick. It's got that like fake dual channel

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thing going. using onboard graphics. But but that should be dual sticks.

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Do 2x16. It doesn't cost more. And this sale is

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by the way. This is not a $2,300 configuration. Look

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at it. There's a $460 W power supply in it.

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Platinum. It's platinum. Can we go ahead and get you that one, ma'am?

00:14:27.040 --> 00:14:31.040
Yeah. I've just requested you um details.

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Mhm. In the email. The email she never got. Please send that information so that I can create a

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profile because I don't want to make a profile. Okay.

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Oh, she got the email. Oh, cuz she sent him the link. You said you do not need monitor. You

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have the monitor already. Yep. I just need the PC. Why haven't you offered me an extended

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warranty yet? Hey, we're not done. Any other softares along with it? I'm

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sorry. I have to go through the list because most of the customers they they

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would like to add this when they purchase the the desktop. You know what

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they though? Older people probably. Uh no antivirus ma'am. Uh for

00:15:02.320 --> 00:15:08.399
nope, I'm okay. Security of the computer. Any headset

00:15:05.519 --> 00:15:11.920
like gaming headset or or uh speakers or anything that you may want to add?

00:15:09.920 --> 00:15:15.440
No, you can get speakers from Dell. Oh yeah, Dell's got everything.

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Okay, so just the computer as it is for 17 $49.99.

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Mhm.

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And then we sit for a minute keeping ourselves comfort. That Wow.

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What? He didn't even say anything. He just said, "That's the price." And then

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just silence. At this point, I would have been like, "Hello." Like,

00:15:39.680 --> 00:15:43.720
what? Is everything okay?

00:15:44.399 --> 00:15:50.639
We need another shirt. Is everything okay?

00:15:48.160 --> 00:15:55.759
Last but not the least is a support. This is a good high-end computer. Pretty

00:15:53.199 --> 00:15:59.759
sure you'd like to secure it with a warranty that gives you

00:15:57.600 --> 00:16:03.120
complete 24x7 assistant. If anything goes wrong, you know, you can simply

00:16:01.440 --> 00:16:07.600
call technical support and we'll fix it right then and there. If not, we'll send

00:16:05.199 --> 00:16:11.279
the designation onsite for no additional cost. No, I don't need a warranty.

00:16:08.800 --> 00:16:12.880
The only amount you'll be paying is no support. Nothing at all.

00:16:12.560 --> 00:16:17.199
Nope. Shouldn't it come with one year at least of support? It does.

00:16:15.920 --> 00:16:20.959
And he never mentioned that. Yeah. I'm not a big fan of the way that

00:16:18.959 --> 00:16:23.120
was presented as though we had nothing if we don't buy something.

00:16:22.639 --> 00:16:28.959
Yeah. Your estimated date of delivery. It's

00:16:26.399 --> 00:16:31.680
loading. Is his system like slow or something? Like why does it take so

00:16:30.160 --> 00:16:35.279
long? This should be like as she goes down. Tick or not tick. Tick or not.

00:16:34.160 --> 00:16:39.519
Tick or not tick. Oh, he was sending her a quote.

00:16:37.839 --> 00:16:42.560
He never Did he ever say that though? Like tell me that you're sending me a quote.

00:16:41.040 --> 00:16:46.800
Let me manually send it. I don't know for what reason going through.

00:16:44.639 --> 00:16:50.160
It's just a Gmail account. It should not be

00:16:48.000 --> 00:16:54.399
filtering. Look at this video progress bar.

00:16:51.680 --> 00:16:58.000
We have six more sis in here. Tell took like this much. How hard did I

00:16:57.440 --> 00:17:02.560
call it? I don't think that wait time was that that bad.

00:17:00.480 --> 00:17:08.319
Not that bad. Oh, dude. You ain't seen nothing. Get ready for Dell, Miss Kson.

00:17:05.679 --> 00:17:12.919
I had no idea. I knew nothing going into here.

00:17:14.480 --> 00:17:18.480
I'm stoked. Should I stay online while you complete the purchase?

00:17:17.600 --> 00:17:24.400
No, it's all good. I appreciate that 100%. As awful as most of that was, he

00:17:22.559 --> 00:17:27.199
got us the computer that we needed. Yep. He was helpful reasonably.

00:17:26.799 --> 00:17:32.640
Yes. He just took way too long. Yes. And and for reaching Dell, would you

00:17:31.200 --> 00:17:37.679
like to take a quick survey, man? No. Just take three seconds for me.

00:17:35.600 --> 00:17:40.559
She's so done. Her mama told her, "If you don't have anything nice to say,

00:17:39.200 --> 00:17:46.960
don't leave a survey." All right. It's been paid. His email was

00:17:43.919 --> 00:17:47.440
so slow. Yeah, it was terrible. That was

00:17:46.960 --> 00:17:52.720
the She gave him a three for vibe, though. We times one, call quality one,

00:17:50.880 --> 00:17:55.520
friendliness two. I don't know why she gave him a three for maybe she doesn't

00:17:54.160 --> 00:17:58.400
know what to do with vibe factor. That's okay. I thought the vibe was okay. Just took

00:17:57.840 --> 00:18:05.120
too long. Worst experience ever. Oh my gosh, the guy on the first call. Like the way he

00:18:02.640 --> 00:18:07.360
just breathe into the mic was so terrible.

00:18:05.760 --> 00:18:10.640
We're putting this out 48 hours early on Floatplane and all of Secret Shopper.

00:18:09.039 --> 00:18:16.280
Oh yeah, of course. Secret Shopper. LMG.gg/flat

00:18:12.160 --> 00:18:16.280
plane. Early access. Let's go.

00:18:16.559 --> 00:18:21.760
Get the phone tree back. 7 seconds. Dang. Thank you for calling HP Canada

00:18:21.280 --> 00:18:25.280
sales. HP was the good one last year. Will they

00:18:24.720 --> 00:18:29.200
do better? They managed to put us straight through to Canada. Hi Katie. How are you doing?

00:18:28.080 --> 00:18:31.600
I'm good. How are you? Wow. It didn't didn't hurt, did it?

00:18:31.280 --> 00:18:34.880
No. To be a little bit pleasant. It really didn't. How can I help you with your purchase

00:18:34.559 --> 00:18:39.280
today? I'm looking to uh buy He knows I want to buy something.

00:18:38.400 --> 00:18:43.760
He's crushing it. Absolutely incredible. HP, keep it going.

00:18:42.480 --> 00:18:46.480
PC for gaming. So, is it a laptop or a desktop?

00:18:45.840 --> 00:18:51.120
A desktop. We have not been asked that yet. So, I can um recommend the um

00:18:49.760 --> 00:18:56.160
Wait, you haven't asked me any questions yet. For gaming um the All Mentor 5L gaming

00:18:53.919 --> 00:19:00.320
desktop. Do you have any specific features or specifications in mind?

00:18:58.320 --> 00:19:03.760
Um not really. I don't really know too much about computers. I just have like a

00:19:02.400 --> 00:19:06.720
laptop for school work. May I ask what specific um applications

00:19:05.919 --> 00:19:13.840
would you use? Uh I mostly I mostly like Minecraft and games. This

00:19:11.120 --> 00:19:20.880
is the first one. That's the first one. HP in here crushing it. This is the Omen

00:19:16.799 --> 00:19:21.679
by HP25L GT15-2039

00:19:20.880 --> 00:19:29.760
gaming PC. Yes, so um the specs are um Intel Core i7 and

00:19:26.240 --> 00:19:30.400
then 16 GB for RAM and 1 TB for storage.

00:19:29.760 --> 00:19:36.000
What's the graphics? And also this uh include the uh NVIDIA

00:19:33.120 --> 00:19:40.000
GeForce RTX 4070 graphics card right now.

00:19:38.080 --> 00:19:45.960
How much? And uh the original price because we're on sale right now, the

00:19:41.520 --> 00:19:45.960
original price is $2,499.99.

00:19:46.160 --> 00:19:53.360
But right now it will only cost you $2,99.

00:19:50.000 --> 00:19:54.799
Oh, that's kind of overbudget. It's so

00:19:53.360 --> 00:19:59.280
close to overbudget, but it's legitimately out of our bounds.

00:19:56.559 --> 00:20:01.760
It's like $65 over budget.

00:20:00.160 --> 00:20:07.600
I would personally do it, but we have rules. Under any other circumstances, HP

00:20:05.120 --> 00:20:11.200
has offered us the best deal yet for that difference in price. Wow. Are you

00:20:09.600 --> 00:20:15.440
ever getting a lot more performance, but she might not be able to take it?

00:20:13.200 --> 00:20:21.120
You have different um options for you or so how much your budget in mind can

00:20:18.400 --> 00:20:23.120
I want. That's not a bad idea to lead cuz that was a killer value.

00:20:22.400 --> 00:20:29.200
It really was. It's not a terrible idea to just lead with a killer offering and then if

00:20:27.200 --> 00:20:32.960
that's not good, then we can go back to the table. I can recommend one for you

00:20:31.039 --> 00:20:36.480
under $2,000. We understood. Y don't correct the

00:20:35.360 --> 00:20:40.320
customer. The specs are AMD Ryzen 5, which is good

00:20:39.120 --> 00:20:46.240
for gaming. That processor AMD Ryzen 5, 16 GB for

00:20:43.520 --> 00:20:49.120
RAM, 1 TB for um storage, but

00:20:46.640 --> 00:20:53.039
and it also have the um graphics card of um NVIDIA GeForce RTX 4060.

00:20:52.000 --> 00:21:00.159
Okay. Will only cost you $1,99.99.

00:20:56.559 --> 00:21:01.200
That's Wo. He said $1,99. That's super

00:21:00.159 --> 00:21:06.080
cheap. I think it's $19.99. I think so, too. Cuz 1,100 bucks is

00:21:04.159 --> 00:21:09.840
like, first of all, it's way below what she specified. We can um place this one right now on

00:21:09.280 --> 00:21:15.440
your cart. Yeah, for sure. Since we're at it, I also want to offer

00:21:12.480 --> 00:21:19.280
you our um HP care pack. Yo, get the HP care package.

00:21:18.080 --> 00:21:22.960
An extended warranty. Yeah. If you do have any um future problems

00:21:21.440 --> 00:21:28.320
with your um computer, see how this time she's not instantly

00:21:25.280 --> 00:21:30.799
like, "No, any problem. cuz he's not has

00:21:28.320 --> 00:21:35.080
taken half an hour to get here. So, your total is going to be $2,239.99.

00:21:35.919 --> 00:21:41.840
So, it was $19.99. So, we paid $100 less

00:21:39.440 --> 00:21:43.600
and we went down to a Ryzen 5 with a 4060.

00:21:43.039 --> 00:21:49.520
Yeah, I'm so down right now. For a few more bucks, we could have had a 46.

00:21:47.520 --> 00:21:54.559
It would have been so much better. I know. We do have a 30-day return and exchange

00:21:52.159 --> 00:21:58.000
policy. We want you to keep all original packaging during this time.

00:21:56.320 --> 00:22:02.240
Good to tell me. That should be in everyone's script. Are you um going to um to do some

00:22:01.440 --> 00:22:07.440
streaming? Uh yeah. Oh, you could ask me that before.

00:22:04.480 --> 00:22:10.480
Exactly. That what?

00:22:08.320 --> 00:22:16.640
Hope you get um successful one day. Yeah. Rocket League like the um race

00:22:13.840 --> 00:22:17.120
cars um with a um soccer soccer ball, right?

00:22:16.960 --> 00:22:22.559
Yeah. Okay. It's a little weird. I don't know. Maybe he just got excited cuz he I don't

00:22:22.000 --> 00:22:26.720
know, man. How about um first person shooting? You're not uh into that

00:22:25.760 --> 00:22:30.640
uh games a little bit. Is he just waiting for something? I

00:22:28.799 --> 00:22:33.919
don't know. I don't know. What is this? Okay. So, it's done, Katie. Uh your

00:22:32.640 --> 00:22:37.520
version, he was just bantering while something was waiting.

00:22:36.159 --> 00:22:41.679
Maybe a little awkward, but it might it might, you know, it could be a culture thing. Maybe he's just being

00:22:40.159 --> 00:22:45.200
nice and friendly. I'm not going to say I'm going to give him a pass. Yeah. How

00:22:43.360 --> 00:22:48.320
does she think HP did? I think they did pretty good overall. Like, he was

00:22:46.799 --> 00:22:54.480
friendly. He was helpful. Reasonably quick. Vibe factor maybe a three was like kind

00:22:52.799 --> 00:22:58.240
of on the weird side. She's going to say four. His call quality was like it was like

00:22:56.799 --> 00:23:02.080
okay. It wasn't like great. What? I thought it was all right. He was talking so fast. I was like,

00:23:00.960 --> 00:23:05.840
"What are you saying?" She's gotten less generous as the day

00:23:04.240 --> 00:23:08.960
has worn on. His helpfulness was Yeah, that was

00:23:07.520 --> 00:23:13.280
pretty good. He was kind of like creeping me out. I was like, "Why are you asking me these

00:23:11.679 --> 00:23:17.760
questions?" He's like, "You play any you play any

00:23:15.200 --> 00:23:21.120
shooter games?" I'm like, "Uh." And the streamer thing that was funny,

00:23:19.919 --> 00:23:24.960
too. I give him a three from that. Oh, you

00:23:23.120 --> 00:23:29.200
nailed it. You nailed it. Thank you for calling Main Gear. We are

00:23:26.960 --> 00:23:33.919
currently closed. Our regular business hours are Monday through Friday, 9:00

00:23:31.280 --> 00:23:37.919
a.m. to 6:00 p.m. Eastern time and Saturday 10:00 a.m. to 1:00 p.m.

00:23:36.159 --> 00:23:41.200
What kind of hours of operation is 10:00 a.m. to 1:00 p.m.? That's a Saturday.

00:23:39.600 --> 00:23:44.799
Who's doing a 3-hour shift? Yeah, that is kind of weird.

00:23:43.039 --> 00:23:50.159
Thank you for calling Main Gear. 20 seconds. Everyone has cleaned this up a lot.

00:23:47.919 --> 00:23:54.159
Hi, I want to purchase a PC. Do you know what games you're looking

00:23:51.360 --> 00:23:57.200
for? I knew I knew main gear would ask what games I want to play.

00:23:55.440 --> 00:24:02.400
How fast do you need the computer? The only other reason why I'm asking that is

00:23:58.960 --> 00:24:04.480
most of our systems right now will be

00:24:02.400 --> 00:24:09.200
not necessarily backorded, but there's a couple week because of the 50 series

00:24:07.120 --> 00:24:12.320
GPUs. Right now, there's a couple systems that we have that will be ready

00:24:11.200 --> 00:24:16.400
for like quick ship. Man, even SI's can't get graphics cards.

00:24:14.640 --> 00:24:23.640
You know, it's bad when that's the case. What's your budget? Uh, my budget is

00:24:20.000 --> 00:24:23.640
2,000 Canadian.

00:24:24.080 --> 00:24:29.440
That breath intake. All right. Uh, just give me one quick

00:24:27.520 --> 00:24:32.159
second. One quick second.

00:24:30.799 --> 00:24:36.320
How much is that in USD? How much is that in real money?

00:24:34.240 --> 00:24:41.760
The only thing that we would have in terms of that price point right now

00:24:38.559 --> 00:24:42.480
would be the MG1 silver that we have.

00:24:41.760 --> 00:24:48.799
Okay. So, they have and that's going to be the pretty much the base model system. If you're going

00:24:46.960 --> 00:24:52.559
to want a future proof, I would definitely step up to the MG1 Gold. The

00:24:51.039 --> 00:24:57.600
only thing is that's going to be outside of your price range. I mean, well, he's giving me options.

00:24:55.440 --> 00:25:01.360
He is, but like don't tell me future proof and like tell me that the gold is

00:24:59.840 --> 00:25:05.039
going to be more future proof than the silver when it's probably like what, a

00:25:03.039 --> 00:25:09.520
4070 instead of a 4060. Oh, it's probably a 4060 Ti versus a

00:25:07.679 --> 00:25:13.039
4060. Let's get real. That's not future proofing.

00:25:10.960 --> 00:25:17.279
We do use industry standard parts, so it's always able to be upgraded in the

00:25:14.640 --> 00:25:19.440
future. And in He brings that up so we can assist you

00:25:17.840 --> 00:25:24.159
cuz no one else points out that they don't. What? I missed that.

00:25:21.120 --> 00:25:28.000
Main gear. So, one of their sticks is

00:25:24.159 --> 00:25:30.480
that they offer lifetime advice. He just

00:25:28.000 --> 00:25:32.320
offered to like guide her on how to upgrade the system.

00:25:31.600 --> 00:25:38.400
That's great. That That's great. Actually legitimately cool.

00:25:36.240 --> 00:25:44.000
What would be the best bet for you right now? Because currently the only thing I

00:25:40.400 --> 00:25:47.520
would be able to to help you out with in

00:25:44.000 --> 00:25:48.159
that scenario I believe would be the MG1

00:25:47.520 --> 00:25:53.279
silver. I think he's taking a little too long. Tell me how much money they both cost.

00:25:51.520 --> 00:25:57.039
Like how much more is the gold? Yeah. What's in the silver? Has he even told

00:25:55.279 --> 00:26:03.679
us what GPU is in the silver yet? No. I actually have one of our experts um

00:26:02.080 --> 00:26:07.520
uh that would be able to actually get a tailor made system that can try to fit

00:26:05.760 --> 00:26:10.640
everything into your budget. Uh, his name is Give me one second. I'm going to

00:26:09.279 --> 00:26:14.480
actually just transfer you to him real quick. Awesome. Oh, okay.

00:26:12.720 --> 00:26:17.440
That's top tier service. Okay, 10 seconds wait time.

00:26:16.000 --> 00:26:21.600
Yeah, I can help you today. Hi, I just want to purchase a PC.

00:26:20.400 --> 00:26:25.919
Perfect. We can definitely help you with that. Um, what were you looking for? Do you have any uh what do you plan on

00:26:24.559 --> 00:26:31.039
using the system for? Uh, just gaming. She's being very patient. I'd be like,

00:26:29.440 --> 00:26:34.720
did Buddy before not take notes? What kind of budget you looking at here?

00:26:32.880 --> 00:26:39.919
Uh, like 2,000 Canadian. Gotcha. Hold on. Let me do the conversion really quick. I don't

00:26:38.640 --> 00:26:43.679
Let me crunch the numbers real quick. Uh, sorry. We don't take rubles.

00:26:41.840 --> 00:26:46.720
Yeah. So, a gaming system we have right here. Are you on our website by chance?

00:26:45.520 --> 00:26:51.120
Uh, yes. Oh, first one to ask like, "Hey, can we

00:26:49.600 --> 00:26:56.159
just look at this together?" I would say something like our MG1

00:26:54.159 --> 00:27:00.480
Silver might be a great option for you. Yeah. Did he just bring us to the same damn

00:26:58.559 --> 00:27:04.080
system? Thank you, Mr. Expert. Why' he even transfer? I thought he was

00:27:02.559 --> 00:27:08.799
going to build like a custom computer. In fairness to Main Gear, doing the

00:27:06.320 --> 00:27:11.279
whole thing twice took way less time than doing it once with Dell.

00:27:10.159 --> 00:27:14.960
Were you looking to make these purchase today? Uh, yes. Would you prefer to do it here over the

00:27:13.760 --> 00:27:18.240
phone or would you like a link to complete payment? Uh, I can do the link.

00:27:17.679 --> 00:27:23.679
That's cool. Yeah, thank you. Let's save everyone some time.

00:27:21.039 --> 00:27:25.279
So, with shipping it'll be slightly over.

00:27:24.400 --> 00:27:28.320
That's okay. It'll be 205938

00:27:27.600 --> 00:27:33.600
Canadian. Okay. They're coming in at a really good price, but part of that is kind of the

00:27:31.840 --> 00:27:37.120
way Katie presented it to them. So, I think we'll need to factor that in when

00:27:35.360 --> 00:27:41.760
we're looking at performance down the road. How much more was the MG1 Gold?

00:27:39.600 --> 00:27:44.240
Um, the MG1 is a fair bit over 1450.

00:27:42.720 --> 00:27:48.400
So, the silver was the only thing we were going to end up with. So, this has got a 460 Ti.

00:27:48.000 --> 00:27:53.600
Oh, the 7600X. This looks quite competitive for 1450.

00:27:52.000 --> 00:27:56.399
Oh, wait. This is the gold. Oh, crap. That's the gold. The silver.

00:27:55.440 --> 00:28:01.840
Nonti. 1249. We get a NTI 7. I mean,

00:28:00.000 --> 00:28:06.240
yeah. Okay. We'll see how this goes. So, I just sent over that email for you. You

00:28:04.480 --> 00:28:08.880
should have payment there. That was pretty easy.

00:28:08.240 --> 00:28:14.320
Pretty. She's gonna score him really well. I like that other one. Oh my god.

00:28:13.760 --> 00:28:19.440
Wow. Yeah, I'm not surprised. I don't disagree. I I would have scored scored this game

00:28:18.000 --> 00:28:23.520
pretty highly as well. The only thing I didn't like was that they transferred

00:28:21.279 --> 00:28:27.120
her to that guy to build a custom machine or whatever and then it's like

00:28:25.440 --> 00:28:30.000
you should get the MG1 silver. It's like what the the hell was the point of that?

00:28:28.559 --> 00:28:34.000
That was pretty brutal. Thanks for calling CyberPower PC, makers of the

00:28:32.799 --> 00:28:38.240
best gaming systems. Yo, the best.

00:28:35.840 --> 00:28:41.840
22 seconds wait time. No problem. She'll be directed where she needs to go.

00:28:39.840 --> 00:28:44.960
I wanted to buy a PC. Um, so you can just place the order

00:28:44.240 --> 00:28:51.279
online. Yep. What? What? What are you calling for?

00:28:48.960 --> 00:28:54.640
What are you calling for? I want to buy the computer. I What did

00:28:53.760 --> 00:28:57.919
you just ask me? Holy

00:28:56.799 --> 00:29:04.080
Ah, he's insult. I want to buy a PC PC for gaming.

00:29:02.399 --> 00:29:08.080
Okay, you can only place the order online. Wow.

00:29:05.440 --> 00:29:13.120
I just want to get um a good recommendation.

00:29:09.679 --> 00:29:13.919
Have you checked our website yet?

00:29:13.120 --> 00:29:17.120
Uh, yes. What type of system are you looking for?

00:29:16.320 --> 00:29:23.039
Uh, well, I don't know. A gaming one.

00:29:21.120 --> 00:29:25.760
I'm not like too familiar with PCs, so I'm not sure what would be the best one

00:29:24.480 --> 00:29:29.679
for my price range. Okay. for one second. Well, you know, he's helping her now.

00:29:28.159 --> 00:29:32.000
Yeah, he sounds really enthused. He should not it should not have gotten

00:29:31.200 --> 00:29:37.360
to this point. I would recommend i7 or Ryzen 7 or above

00:29:35.279 --> 00:29:42.960
and um 4060 or above. Uh we do have some of

00:29:40.399 --> 00:29:47.760
those in stock or pre-builts. They're ready to ship the next business day.

00:29:45.039 --> 00:29:49.279
Okay. Are you going to give me any more detail on that?

00:29:48.640 --> 00:29:54.480
Anything? Actually, a lot is sold out right now.

00:29:51.840 --> 00:29:57.760
Ah, stock issues again. Sorry. What is your price range?

00:29:55.919 --> 00:30:02.080
Uh 2,000 Canadian Canadian 1,400 US. You

00:29:59.760 --> 00:30:04.880
can tell her patience level is like Yeah, like I said, a little bit

00:30:03.440 --> 00:30:08.159
Let me just do the currency conversion for you cuz I don't feel like explaining

00:30:06.559 --> 00:30:12.399
about Canadian dollars today. A little bit of chitchat, a little bit

00:30:09.760 --> 00:30:16.000
of friendliness. It goes a long way. Yeah.

00:30:16.000 --> 00:30:22.240
I don't know what that is, but it's in the background. You don't need a very high graphic

00:30:20.480 --> 00:30:26.799
intense video cards, correct? I don't know. Um, I don't believe so.

00:30:24.559 --> 00:30:29.440
I'm not like too familiar with like PCs and stuff like that.

00:30:27.679 --> 00:30:33.919
Like what type of games do you play? Okay, finally. Currently, I play like and Rocket

00:30:33.520 --> 00:30:38.960
League. Are you on the website? Uh, yes. If you can click on pre-built PCs on the

00:30:38.480 --> 00:30:45.480
top. Mhm. Called the gaming pre-built gaming PC.

00:30:42.480 --> 00:30:45.480
GLX9614.

00:30:45.600 --> 00:30:51.120
Wow. It's cheap. $1.99. You get a 4060

00:30:48.799 --> 00:30:52.720
Ti. It's a good price. Honestly, this is probably the best price we've seen so

00:30:52.480 --> 00:30:58.000
far. It's a decent config. Yeah. Anything else? Uh, no, that's all.

00:30:56.799 --> 00:31:02.080
Okay. All right. Thank you. All right. Is that it? Is the call over? Looks like it.

00:31:00.480 --> 00:31:06.799
I can't believe I was like, "Oh, I want to buy a PC." He's like, "What do you

00:31:05.200 --> 00:31:11.440
need?" A PC? I bet you rated him pretty low.

00:31:09.679 --> 00:31:17.039
No, he was not. He's like, "I don't want to talk to a girl."

00:31:14.720 --> 00:31:20.399
Does she even know about computers? Why are you calling me? Wait time wasn't

00:31:19.039 --> 00:31:24.640
that bad. Like a four. It was like good quality

00:31:22.720 --> 00:31:29.520
call and then I started hearing stuff in the back and I was like uh his friendliness was

00:31:28.000 --> 00:31:32.240
not that great. She gave him a three.

00:31:31.520 --> 00:31:39.919
Generous. Yeah, I would have given him much less than that. Not as bad as Dell, that's for sure.

00:31:37.600 --> 00:31:42.799
Thank you for calling Origin PC. All right. 40 seconds.

00:31:40.720 --> 00:31:47.120
Everyone's wait times really good this year. Yeah. Thank you for calling Origin PC sales.

00:31:45.200 --> 00:31:50.480
My name is How may I help you? Hi, I'm looking to buy a gaming PC.

00:31:49.039 --> 00:31:54.960
What would be the the budget for the system? Uh 1,400 USD.

00:31:53.120 --> 00:31:58.000
For the custom builds, starting price does look to be a little bit higher. We

00:31:56.640 --> 00:32:04.720
do have a pre-built. Okay. That comes with an RTX 470 and a and a

00:32:00.960 --> 00:32:06.080
i5 13600 K, but that starts around uh

00:32:04.720 --> 00:32:09.440
1,900. WA US tax is being calculated.

00:32:08.799 --> 00:32:15.360
2 grand. Sorry about that. Uh let me see if there's anything else.

00:32:12.159 --> 00:32:16.799
Dude, HP for what was it? 2100 CAD.

00:32:15.360 --> 00:32:19.679
Yeah. had something competitive with that. Okay, not as good of a CPU, but

00:32:18.640 --> 00:32:24.240
sure. Sure. If anything, we do offer financing at

00:32:22.559 --> 00:32:28.000
checkout that'll allow you to split it into monthly payments.

00:32:26.000 --> 00:32:34.240
If you just try to sell us financing because we can't afford the computer,

00:32:31.360 --> 00:32:38.799
I understand why, but you should never finance a computer unless it's like for

00:32:36.799 --> 00:32:42.799
business use and it you're going to make money with it. No, I'm just looking for like a

00:32:41.200 --> 00:32:46.159
pre-build under 2,000. Are we even getting an Origin PC? I

00:32:44.799 --> 00:32:50.320
don't know. Yeah, that pre-built that I mentioned with the 4070 would be the the

00:32:48.559 --> 00:32:55.120
best one towards that price range. Is that the only one that's like fitting

00:32:52.799 --> 00:33:00.480
based off of what I see here? Yes. Because the the ones that are typically

00:32:57.600 --> 00:33:05.519
between 2000 and less are the ones that will have one of the 40 series GPUs

00:33:03.200 --> 00:33:08.399
going up to the newer 50 series would cause it to be a little higher.

00:33:06.880 --> 00:33:13.200
Man, I kind of feel for this guy, too, though. Like his job is basically to

00:33:10.159 --> 00:33:15.120
tell people with $1,400 to spend on a PC

00:33:13.200 --> 00:33:18.000
that they're too poor to afford a PC. Yeah, we should look at their website after.

00:33:16.640 --> 00:33:22.080
Okay. Well, thank you anyways. Okay. Yeah, no problem at all. Yeah. Let's see. Let's see what they

00:33:20.559 --> 00:33:27.200
got. Let's see what they got. What's the cheapest one here? 250099

00:33:24.960 --> 00:33:29.519
407 13600 K. It's not the worst thing I've ever seen.

00:33:28.640 --> 00:33:36.880
It's not great. But I mean, there's part of your problem. A bunch of ARGB Corsair stuff.

00:33:34.880 --> 00:33:39.120
They're not close, buddy. They're not close. That's crazy.

00:33:38.799 --> 00:33:46.480
Yeah, that's the lowest they can go. 1999 it is.

00:33:43.919 --> 00:33:49.600
Wait time's good. Friend helpfulness to Yeah.

00:33:48.799 --> 00:33:54.480
All right. Thanks for calling Lenovo. Is Lenovo a new entry this year?

00:33:52.799 --> 00:33:59.200
We added Lenovo because we were searching for another SI to add when we

00:33:57.200 --> 00:34:01.200
were looking into them had computers available that were a pretty reasonable

00:34:00.720 --> 00:34:06.559
price. Hi. Um, I'm looking to buy a gaming PC.

00:34:04.000 --> 00:34:09.520
I have a budget. You're looking to buy a business. Okay. Yes.

00:34:08.560 --> 00:34:14.560
A gaming business. Business. Business. You say I want to buy Lenovo.

00:34:12.000 --> 00:34:18.399
I'm Lenovo. Business. Business time. Let's do a business.

00:34:15.679 --> 00:34:21.040
A gaming desktop. Okay. Sure. Are you located in the US or Canada?

00:34:20.399 --> 00:34:25.200
Canada. Mhm. Let me put that in here.

00:34:23.520 --> 00:34:29.599
Wow. It's taking notes. What will be the budget that you have?

00:34:27.280 --> 00:34:31.599
Uh 2,000 Canadian.

00:34:30.720 --> 00:34:37.520
Excuse me. 2,000 Canadian. Excuse me. sounded so urgent. Excuse me.

00:34:35.599 --> 00:34:41.359
Sounded upset by our budget. Who does he think he is? Origin.

00:34:39.119 --> 00:34:43.359
We don't have anything with that budget, but let me see

00:34:42.800 --> 00:34:50.480
what. Yeah. Okay. Boutique builder, Origin Digital

00:34:46.800 --> 00:34:52.800
Storm, Puget. Look, we deal in higherend

00:34:50.480 --> 00:34:57.680
systems. If you want a commodity box, you're going to have to go to Dell or HP

00:34:54.960 --> 00:35:04.400
or Lenovo. But Lenovo being like, "No, I got

00:35:00.960 --> 00:35:06.320
nothing under $2,000 Canadian."

00:35:04.400 --> 00:35:09.440
It's got to be a stock issue because we saw

00:35:08.079 --> 00:35:12.960
we looked when we were trying to figure out who to shop from this year. Yeah, they had good deals

00:35:11.520 --> 00:35:18.880
and they had some okay deals and we were like, "Okay, yeah, sure. Add them to the list." But a few weeks later,

00:35:16.480 --> 00:35:20.400
but let me see a further discount. What would be the best price?

00:35:20.079 --> 00:35:24.880
Okay, let me please just one sec. Maybe he can get us a discount.

00:35:23.119 --> 00:35:28.000
Okay, if he can get us a discount on something, then I don't mind that range.

00:35:26.640 --> 00:35:34.560
Whatever. I'll take a deal. I'm seeing here that in the system like

00:35:30.000 --> 00:35:36.720
we only have six towers available and so

00:35:34.560 --> 00:35:40.720
now we're waiting for the new generation of the graphic card. You can wait until

00:35:38.880 --> 00:35:44.960
we get the new generation of the graphic card like the that are the RTX fifth

00:35:44.480 --> 00:35:50.960
generation. I think it's the first one that offered us the option of just kind of waiting to

00:35:48.720 --> 00:35:56.000
get a decent deal. like you you can get one of the ones that we have right now,

00:35:53.520 --> 00:36:02.160
but being honest with you, the one that has the the least price, like the the

00:35:58.640 --> 00:36:05.119
more affordable one is like for 2,700

00:36:02.160 --> 00:36:08.560
Canadian $700 over two grand is our lowest

00:36:08.000 --> 00:36:12.640
option. What? Well, thank you for your help. That's like $1,900 American.

00:36:12.320 --> 00:36:16.880
Yeah. Have a wonderful day. Yeah, you too. That was it. Let's see what they got.

00:36:15.760 --> 00:36:23.440
Let's Let's see. Let's see if they've got any. I was looking at some of those and they're like4 grand.

00:36:20.640 --> 00:36:26.400
You're joking. Like the lowest one is $3,000.

00:36:24.560 --> 00:36:31.920
They did have options when we looked before. Yeah, it's a stock thing. Have you ever seen

00:36:29.359 --> 00:36:34.800
it to like where there's no stock to the point where there's like a period where

00:36:33.280 --> 00:36:38.400
they can't sell you anything? No. Right. Like there's usually at least old

00:36:36.800 --> 00:36:40.720
stock to sell or something while the new ones come out. Like it's never This is

00:36:40.160 --> 00:36:46.480
rough. It was not helpful at all cuz I had no idea. Like you're just like, "Oh, we

00:36:45.040 --> 00:36:49.200
don't have anything." No, sorry. Oh, yeah. Starge.

00:36:48.720 --> 00:36:53.359
There's one more. I forgot about Star Forge. Yeah, I totally forgot about Star Force. Do you want to do Star Forge?

00:36:52.240 --> 00:36:56.720
Star Forge is just a website. Well, let's see. Can they guide us at all through the website?

00:36:55.599 --> 00:37:00.320
I'm surprised they don't have a phone number. Yeah, if they got a chat, then at least

00:36:58.720 --> 00:37:03.520
that's something. But hey, look how personable they look. They have a person

00:37:01.839 --> 00:37:06.720
in their system photo. She looks happy with her Star Forge. There's a contact form and that's it.

00:37:06.240 --> 00:37:11.119
What? Give me PCs. Low to high. I mean, are we even going to find

00:37:09.920 --> 00:37:14.400
anything we can afford anyway? Yeah, probably. I don't really know what

00:37:13.359 --> 00:37:19.119
to look for. Sold out. Sold out. Sold out. New GPU.

00:37:17.760 --> 00:37:22.320
Oh, no. They got a Horizon 2. Yeah, they got something. They got the Horizon 3 Pro.

00:37:21.280 --> 00:37:27.440
I want to know the specs. Well, what were the specs? Oh, yeah. They're

00:37:24.720 --> 00:37:29.440
intended use. Incredible price to performance.

00:37:28.160 --> 00:37:34.880
Yeah, if they can grab this one and then upgrade it a bit to get to What does FPS performance do?

00:37:33.359 --> 00:37:39.760
Like, where's the specs? Got a cool desk mat. What am I getting?

00:37:37.200 --> 00:37:42.160
4K is not recommended. Fair.

00:37:40.480 --> 00:37:45.599
That's it, I Yes. Is there a spec sheet? Cheapest one. That's crazy. Well, wait. Did we not spend enough on

00:37:45.040 --> 00:37:51.839
this one? They probably should have bought the $1350 cuz we had a $1,400 budget.

00:37:49.520 --> 00:37:55.200
100 bucks for shipping is crazy. M. It's kind of how much it costs.

00:37:53.599 --> 00:37:58.480
You're either paying for it integrated into the costs or you're paying for it

00:37:57.680 --> 00:38:03.440
after the fact. Yeah. Yay. It's ordered.

00:38:01.040 --> 00:38:08.160
Oh, that's a problem. I think we bought the wrong system from Star Forge. I'm

00:38:05.599 --> 00:38:11.280
not there to help Katie buy the right thing. and we tried to keep me out of it

00:38:09.760 --> 00:38:15.520
to avoid any spoilers for this. I'd like to see what the specs would have been. Maybe we could just

00:38:14.160 --> 00:38:18.960
add the specs into it like we're doing with one or two. Upgrade the GPU and the CPU and it'll

00:38:18.000 --> 00:38:24.880
get us there. So, I'm totally fine with that. Well, the survey is going to be a zero.

00:38:21.760 --> 00:38:26.079
Yeah, there's a website.

00:38:24.880 --> 00:38:30.240
I'm really surprised they haven't added like a chat app or anything. Just the

00:38:28.160 --> 00:38:33.760
contact form like we shopped them last time. Yeah, that's a bummer.

00:38:32.560 --> 00:38:38.800
We're just going to have to wait. Yep. See what shows up and unbox it.

00:38:36.560 --> 00:38:43.119
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secret shopper, check out our past entries. They've uh been interesting. I

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don't know if we've ever been asked why we're calling.

00:39:33.119 --> 00:39:36.240
That was rough.
