WEBVTT 00:00:04.940 --> 00:00:12.719 speaking of milk products I 00:00:09.540 --> 00:00:14.759 I fix it once you to get your freaking 00:00:12.719 --> 00:00:19.020 ice cream when you go to McDonald's it's your Democratic right god-given it's in 00:00:17.520 --> 00:00:23.520 the Constitution what else is America all about if not getting ice cream when 00:00:21.720 --> 00:00:28.640 you've Freedom Liberty for all ice cream might 00:00:27.359 --> 00:00:33.540 go to McDonald's I fix it has traditionally cared about 00:00:31.199 --> 00:00:37.380 companies that make Tech products yes and now all of a sudden they've decided 00:00:35.520 --> 00:00:40.860 that they care about ice cream it kind of rubs me the wrong way to be honest 00:00:38.760 --> 00:00:45.600 the ice cream pick a lane you should probably not put ice cream on your skin 00:00:42.840 --> 00:00:49.680 rally it's it's not good you can't stop me 00:00:46.620 --> 00:00:52.800 speaking of milk products but seriously 00:00:49.680 --> 00:00:55.039 it is a real problem that McDonald's uh 00:00:52.800 --> 00:01:02.940 restaurants all over North America consistently have broken or out of order 00:00:58.800 --> 00:01:05.220 ice cream machines yeah and this the 00:01:02.940 --> 00:01:09.420 reason for this has been uh you know explored thoroughly by many people have 00:01:07.020 --> 00:01:13.080 done kind of expose little documentaries on it however iFixit is actually 00:01:11.580 --> 00:01:17.220 deciding someone's got to do something about this that is correct and you know 00:01:15.659 --> 00:01:20.400 a bit more about this than I do Jacob because you prepared the notes for this 00:01:18.720 --> 00:01:26.580 episode so what is the what's happening TLD dubs on what's wrong with the ice 00:01:22.619 --> 00:01:27.780 cream machines is so McDonald's has a 00:01:26.580 --> 00:01:31.799 partnership with this company called Taylor and they're the ones that make 00:01:30.000 --> 00:01:35.820 these ice cream machines you could say they're tailor-made 00:01:33.960 --> 00:01:39.060 yes that's exactly what I just said so sorry continue they have a service 00:01:37.500 --> 00:01:42.600 contract with McDonald's which basically means that they're the only ones that 00:01:40.560 --> 00:01:47.880 are allowed to touch those ice cream machines when something goes wrong and 00:01:44.640 --> 00:01:51.299 wouldn't you know it 25 of the profit of 00:01:47.880 --> 00:01:53.100 this company Taylor is in service calls 00:01:51.299 --> 00:01:57.840 service technician call-outs because they charge was it three hundred and 00:01:55.680 --> 00:02:03.899 fifteen dollars per 15 minutes of a call out 25 of their of their profits yeah 00:02:01.320 --> 00:02:07.439 according to I fix it wow so they are clearly incentivized to have these 00:02:06.060 --> 00:02:12.900 machines constantly in a state of disrepair so that they can go repair 00:02:09.179 --> 00:02:14.940 them for expensive so yeah in their 00:02:12.900 --> 00:02:19.980 exploration of this iFix actually bought the Taylor ice cream machine they bought 00:02:17.340 --> 00:02:24.000 one oh and so they have the machine they have the the manual all the stuff they 00:02:21.959 --> 00:02:27.300 did a tear down of it to look inside and see where where issues might be they 00:02:25.379 --> 00:02:31.200 even tested it to see what kind of issues they would have with the machine 00:02:28.640 --> 00:02:35.340 and one of the things that they talk about is how the error codes that the 00:02:33.239 --> 00:02:40.260 thing spits out are completely nonsensical the actual quote is uh the 00:02:38.340 --> 00:02:45.660 error codes generated the machine quote are nonsensical counter-intuitive and 00:02:43.260 --> 00:02:51.420 seemingly random even if you spent hours reading the manual and so wait the codes 00:02:48.060 --> 00:02:52.739 are random seemingly random oh okay they 00:02:51.420 --> 00:02:56.459 couldn't put it together like they looked through the manual they're like I don't understand anything that's going 00:02:54.900 --> 00:03:00.180 on like to the point where they they like kind of suddenly implied like do 00:02:58.500 --> 00:03:04.019 you think that the manual writer is is bad at his job or do you think it's a 00:03:01.860 --> 00:03:08.280 systemic issue meant to allow Taylor to profit off of their own crappiness so 00:03:06.060 --> 00:03:12.000 that franchisees are trapped I don't know it could be either of those oh my 00:03:10.379 --> 00:03:16.080 God you know this is yeah it's really just a dystopian situation as far as I 00:03:14.519 --> 00:03:20.099 can tell yeah it's like you would expect there to be regulation out there that 00:03:18.659 --> 00:03:25.080 would prevent this type of you know abuse but but here's the thing right the 00:03:22.620 --> 00:03:29.540 regulation is actually yeah here's the thing it gets worse okay okay so this 00:03:27.540 --> 00:03:34.500 company comes out they're called Kitsch k-y-t-c-h okay and they create this 00:03:32.099 --> 00:03:37.340 lovely little machine wait Taylor kitsch 00:03:38.040 --> 00:03:43.860 sorry Riley I'm trying to do a serious news program 00:03:42.120 --> 00:03:50.840 where I talk about milk products and freedom wait that's an actor right yes 00:03:45.900 --> 00:03:53.819 Taylor Kitsch I think he was in Savages 00:03:50.840 --> 00:03:57.540 okay catch the company throwing themselves in the in the mess which is 00:03:55.680 --> 00:04:02.220 not spelled like the actor no just to be clear um so they have a couple of hackers they 00:04:00.299 --> 00:04:06.780 put together this machine that plugs into the One USB interface on the Taylor 00:04:04.319 --> 00:04:12.959 machine and it actually translates the error codes into usable information so 00:04:09.659 --> 00:04:14.879 that franchisees would be able to tell 00:04:12.959 --> 00:04:18.479 what the hell is actually wrong with the machine and it would also crack the 00:04:17.040 --> 00:04:24.240 machine so that they were able to repair it themselves without having to wait for 00:04:21.060 --> 00:04:27.479 uh Taylor repair person so this is 00:04:24.240 --> 00:04:29.820 basically like an OBD2 port uh machine 00:04:27.479 --> 00:04:33.120 like a like a code reader so Kitsch made this device so pitch made this device 00:04:31.199 --> 00:04:36.720 and the franchisees love it because it saves the money it saves them time it 00:04:35.100 --> 00:04:41.940 allows it stops them from having down time on the ice cream machine because the ice cream machine fun fact it needs 00:04:40.320 --> 00:04:45.180 a four hour cleaning cycle and if anything goes wrong during that cycle it 00:04:43.560 --> 00:04:49.020 would have to be restarted and that requires a an employee to do that so 00:04:47.220 --> 00:04:53.340 like anytime you've like gone to McDonald's at like 3 A.M and you're like 00:04:51.900 --> 00:04:59.580 I want an ice cream they're like sorry that machine's broken that's why right 00:04:56.639 --> 00:05:03.780 it's it's a four hour cleaning cycle and during the cleaning cycle it would also 00:05:01.560 --> 00:05:08.840 like glitch out yeah so then they'd have to restart it yep and then that's on top 00:05:05.880 --> 00:05:14.639 of it like constantly breaking as well so this device as you can imagine 00:05:11.820 --> 00:05:19.620 incredibly help full and that's why McDonald's corporate wrote a letter to 00:05:17.400 --> 00:05:25.320 all their franchisees saying don't use a Kitsch you're not allowed to use a kit 00:05:22.440 --> 00:05:31.380 wait what yeah why but Riley but wait what does McDonald's 00:05:28.440 --> 00:05:34.620 get from having the machines broken they're partnered with Taylor I 00:05:33.300 --> 00:05:39.900 understand that Taylor would be incentivized to have the machines be broken so that they could go and like 00:05:37.560 --> 00:05:44.220 charge for charge McDonald's I think it's because McDonald's has a service 00:05:41.820 --> 00:05:49.320 contract with Taylor um and that cuts both ways 00:05:47.160 --> 00:05:53.280 do we do we know anything about but maybe also the contract like runs for 00:05:51.720 --> 00:06:00.180 and whether it's been renewed like they've been together for a long time a 00:05:56.820 --> 00:06:01.620 very long time uh I definitely years I 00:06:00.180 --> 00:06:07.380 don't know if it's been since ice cream was introduced at McDonald's but a very 00:06:04.560 --> 00:06:13.820 long time so I question here okay Taylor is clearly you know the bad guy 00:06:10.280 --> 00:06:15.600 in the sense that they are 00:06:13.820 --> 00:06:20.220 possibly purposefully making these machines 00:06:17.940 --> 00:06:25.919 broken far more often than they have to be in order to reap the maintenance fees 00:06:23.100 --> 00:06:30.960 that's true and who's the victim it's the customer who does who you'll get to 00:06:28.259 --> 00:06:35.699 enjoy tasty tasty ice cream as as much as they want it's also the franchisee 00:06:33.360 --> 00:06:39.120 right and so but well my question is where does McDonald's sit in all this so 00:06:37.440 --> 00:06:43.020 McDonald's signed a service contract that had that basically means that 00:06:41.520 --> 00:06:47.460 Taylor is the only one that's allowed to service their machines okay and also the 00:06:44.819 --> 00:06:51.900 victim is is as you're saying the people who are like running a McDonald's 00:06:50.100 --> 00:06:55.740 restaurant who have franchise with McDonald's so how does that work why why 00:06:53.520 --> 00:06:59.039 is why is McDonald's possibly getting a kickback from this as well I don't know 00:06:57.419 --> 00:07:02.759 how it works on the side of Taylor and how their service contract Works they 00:07:00.539 --> 00:07:06.900 probably receive some sort of payment for having for allowing Taylor 00:07:05.039 --> 00:07:12.600 to be the only one that Services their machines like that just makes Financial 00:07:09.300 --> 00:07:14.340 sense but basically the reason that 00:07:12.600 --> 00:07:16.919 McDonald's might not care about an ice cream machine going down at certain 00:07:15.900 --> 00:07:22.800 restaurants is because they're franchises they still get money from franchisees regardless they they get 00:07:20.699 --> 00:07:26.160 paid in two ways okay so this is a four percent service fee that's based on the 00:07:24.660 --> 00:07:30.180 restaurant's performance so that might be affected slightly but the big one is 00:07:28.500 --> 00:07:35.160 rent which is normally in a flat percentage of sales 00:07:31.979 --> 00:07:37.020 so you're kicking around like maybe like 00:07:35.160 --> 00:07:41.280 eight to twelve percent of whatever you're doing at McDonald's straight to 00:07:39.120 --> 00:07:45.599 corporate well I mean that's what I'm saying though is that I I feel like 00:07:42.840 --> 00:07:50.699 McDonald's the the McDonald's restaurant whose ice cream machine is broken 00:07:48.240 --> 00:07:54.180 they're not getting sales from people who are coming to buy ice cream at three 00:07:52.740 --> 00:07:58.319 in the morning because they're feeling peckish and now the person is like oh 00:07:56.699 --> 00:08:02.699 you don't have ice cream screw it I'm I'm leaving most of them 00:08:00.360 --> 00:08:07.460 might you know if it was me I might just be like you know what give me a Junior 00:08:05.039 --> 00:08:12.060 Chicken but I think a lot of people 00:08:09.720 --> 00:08:16.319 be like I want it's ice cream or bust yeah ice cream or no scream no one's 00:08:14.880 --> 00:08:21.060 screaming for anything at that point they're all crying so uh yeah I just I 00:08:19.740 --> 00:08:25.319 just I'm confused about what McDonald's is getting out of like allowing this to 00:08:22.860 --> 00:08:29.660 happen or whether they are like trapped because they have this contract with 00:08:26.879 --> 00:08:29.660 Taylor and then 00:08:30.800 --> 00:08:39.440 personally I think a company that's as profitable as McDonald's and as big as 00:08:36.659 --> 00:08:47.399 McDonald's is they are the number two largest private employer in the world 00:08:44.580 --> 00:08:51.120 so like I imagine that they would have the power to get out of this were they 00:08:49.740 --> 00:08:55.740 to not get something out of this relationship okay let's get to the like 00:08:53.580 --> 00:09:00.420 so the news development the Crux of the story is what has changed here because 00:08:58.200 --> 00:09:04.800 this this is all a scenario that has been the case for a while what is iFixit 00:09:02.640 --> 00:09:09.000 doing oh I can't wait for you to tell me more about this after this message from 00:09:06.720 --> 00:09:14.459 our sponsor now it's time for quick bits brought to you by power color and their 00:09:11.100 --> 00:09:16.620 Red Devil RX 7900 series gpus they're 00:09:14.459 --> 00:09:21.120 ready for high performance 4K gaming they run quiet and cool during long 00:09:18.660 --> 00:09:25.560 gaming sessions and the best part the swappable devil skin GPU backplates 00:09:23.459 --> 00:09:29.880 including the mesh patterned generative devil skin or the sleek and smooth 00:09:27.540 --> 00:09:34.080 intrusive devil skin thanks to the hassle-free magnetic design these bad 00:09:32.040 --> 00:09:41.519 boys are easy to install and they're available worldwide check out power colors red 00:09:37.980 --> 00:09:43.860 devil RX 7900 series gpus using the link 00:09:41.519 --> 00:09:48.300 down below that may have been confusing because Jacob said quick bits but uh and 00:09:47.220 --> 00:09:53.339 there's no quick bits in this episode but I'll tell you what there is a lot of 00:09:50.519 --> 00:09:58.680 references to milk those are the real quick bits 00:09:55.440 --> 00:10:00.839 little little milk jokes 00:09:58.680 --> 00:10:05.220 the reason that companies are allowed to do things like this is because of the 00:10:03.240 --> 00:10:09.660 Digital Millennium Copyright Act which allows companies to put digital locks on 00:10:07.920 --> 00:10:16.800 things and then not allow other people to not access them but 00:10:13.140 --> 00:10:18.959 the loophole or rather the fix that they 00:10:16.800 --> 00:10:23.760 put in the dmca in order to make it better is that every three years 00:10:21.300 --> 00:10:29.580 uh they will hear exemptions they will they'll hear proposals or calls for 00:10:25.680 --> 00:10:31.440 exemptions to that bill okay and so 00:10:29.580 --> 00:10:37.620 that's what I fix it they're proposing an exemption on a technical and 00:10:34.620 --> 00:10:40.019 Industrial Machinery which would include 00:10:37.620 --> 00:10:45.779 the ice cream machine and the issue with that is while that will 00:10:42.240 --> 00:10:48.720 fix it for individual people not 00:10:45.779 --> 00:10:52.980 everybody is a hacker not everybody has the skills to go in and make a kitchen 00:10:50.519 --> 00:10:56.100 device and then be able to fix their ice machine like ice cream machine whenever 00:10:54.180 --> 00:11:01.560 they need to what would be more helpful is if I fix it or someone like them or 00:10:58.560 --> 00:11:05.519 able to make a device like Kitsch and 00:11:01.560 --> 00:11:08.040 let franchisees use it and in order to 00:11:05.519 --> 00:11:13.079 do that they would need new legislation they need to they need Congress to 00:11:09.839 --> 00:11:15.180 reintroduce the freedom to repair act we 00:11:13.079 --> 00:11:20.640 talked about a bit on techlinked oh yeah we've talked about the multiple right to 00:11:17.880 --> 00:11:25.320 repair things yeah and obviously iFixit has been a champion of yes my question 00:11:23.279 --> 00:11:31.920 for I fix it here I mean so so they're trying to get the dmca changed so that 00:11:28.200 --> 00:11:34.920 you know crap like this cannot be uh 00:11:31.920 --> 00:11:37.380 cannot happen as much my question is I 00:11:34.920 --> 00:11:42.480 mean what what's I fix it is I fix it just being like a you know ideological 00:11:39.959 --> 00:11:46.860 Champion for the right to repair here or are they what's their business incentive 00:11:44.760 --> 00:11:51.120 we got to think like a capitalist for us obviously there is a financial incentive 00:11:48.839 --> 00:11:54.720 for them because the the thing that the freedom to repair act will do is and 00:11:53.040 --> 00:11:58.680 this is a quote from ifixit's own site it would clarify that working around 00:11:56.100 --> 00:12:02.220 digital locks when fixing things isn't a copyright violation and that making 00:12:00.540 --> 00:12:05.640 tools and software for those repairs would become legal so all products with 00:12:04.200 --> 00:12:12.120 embedded electronics are would be included with the exemption of medical devices so then all of a sudden 00:12:09.420 --> 00:12:17.040 companies like iFixit would be able to build solutions that allow you to repair 00:12:14.820 --> 00:12:21.600 devices that were normally held back by digital locks and you could get them 00:12:19.140 --> 00:12:25.320 from iFixit yes so they would be able to theoretically get a piece of the pie 00:12:23.040 --> 00:12:31.380 that tailors monopolizing they're selling pie now stop I'm sorry so this 00:12:28.920 --> 00:12:35.519 is you know fundamentally a very similar issue to the whole John Deere situation 00:12:33.060 --> 00:12:40.079 yes where there are people uh hard-working people who have you know 00:12:38.040 --> 00:12:45.740 professional equipment that they need to do their job it is integral to their to 00:12:42.180 --> 00:12:48.120 facility soft serve ice cream to people 00:12:45.740 --> 00:12:50.660 starving for it um there's 00:12:50.899 --> 00:12:56.399 with tractors I can kind of get behind it and it's like serious but when I 00:12:54.959 --> 00:12:59.760 think about like the poor poor people who aren't getting their McDonald's ice 00:12:58.079 --> 00:13:05.339 cream I just you know I don't feel as empathetic it's sad 00:13:02.579 --> 00:13:08.339 what about the franchisees yes so it sucks for them because they have to keep 00:13:06.720 --> 00:13:12.060 like bringing these people in to repair things for sure so it's very similar to 00:13:10.200 --> 00:13:14.639 the John Deere thing in that there are hard-working people with these 00:13:13.320 --> 00:13:21.540 professional equipment and they want to repair it and they want to do their work but these this 00:13:18.740 --> 00:13:25.620 insane company has decided that only they can repair it 00:13:23.459 --> 00:13:29.399 um so the way to fix this is to try and do the same thing that all of these you 00:13:27.480 --> 00:13:33.480 know right to repair bills addressing the John Deere issues specifically have 00:13:31.440 --> 00:13:38.399 tried to do which is to you know basically change the law so 00:13:35.760 --> 00:13:42.839 that it's legal to bypass these security measures that have been put into these 00:13:40.920 --> 00:13:46.560 systems only for the purpose of preventing people from repairing yeah 00:13:44.519 --> 00:13:49.980 like that's what's truly heinous about it obvious like you know we've talked 00:13:48.120 --> 00:13:53.519 about this a lot but just the idea that you would create a product and then 00:13:51.480 --> 00:13:57.000 specifically put something in that doesn't need to be there other than to 00:13:55.079 --> 00:14:02.399 prevent the person from like the owner from from from trying to fix it it's 00:13:59.339 --> 00:14:05.459 just it's just crazy so like and not for 00:14:02.399 --> 00:14:08.339 like safety reasons for profit yes and 00:14:05.459 --> 00:14:13.380 what's funny is that it's a it's a this is a part of the copyright office 00:14:10.860 --> 00:14:18.600 like the Digital Millennium Copyright Act oversees this kind of stuff yeah 00:14:15.779 --> 00:14:24.959 it's like can you have a copyright on a digital lock on someone modifying a 00:14:22.139 --> 00:14:28.980 machine that they have bought how I just don't understand how that's like because 00:14:26.160 --> 00:14:32.700 copyright actually refers to you having if you have copyright on something you 00:14:30.660 --> 00:14:36.959 have the exclusive right to copy it that's what that's where copyright comes 00:14:34.440 --> 00:14:40.019 from you're kidding I thought it had something to do with 00:14:38.160 --> 00:14:44.940 milk-based products it always does I wish 00:14:42.839 --> 00:14:48.600 but when you but when you sell somebody a machine and then they're trying to 00:14:46.800 --> 00:14:53.459 open it up and fix it because it's broken what are you copying it's like 00:14:51.240 --> 00:14:58.980 you're copying the the repair technicians who come to try and fix it 00:14:56.220 --> 00:15:03.000 that's my thing it's just stupid yeah like what if like making a mod for a 00:15:00.899 --> 00:15:06.320 game was was illegal because it was against copyright like there are some 00:15:04.680 --> 00:15:09.480 obvious like cheat like cheat mods although I don't even think those are 00:15:08.160 --> 00:15:14.519 necessarily legal I think they just break the terms of agreement for you 00:15:11.519 --> 00:15:16.019 know playing online but like you create 00:15:14.519 --> 00:15:19.920 maybe like a character mod or something in Skyrim so that you can more easily 00:15:17.880 --> 00:15:23.639 pick up a hundred wheels of cheese and bethesda's lawyers reach out to you and 00:15:21.600 --> 00:15:27.779 say you can't do that that's illegal here's the copyright it's immoral really 00:15:26.160 --> 00:15:33.000 pick up that many wheels of cheese that's the whole point of the game 00:15:30.839 --> 00:15:38.579 they just want you to enjoy cheese in moderation milk products they they they 00:15:35.600 --> 00:15:43.199 tease you with the dragons but they suck you in with the cheese wheels those 00:15:40.560 --> 00:15:46.100 products can bring great joy but also great pain I 00:15:46.199 --> 00:15:53.279 mean as soon as you get a lact taste this is the greatest talk link we've 00:15:50.579 --> 00:15:58.560 ever made so at the end of the day uh what are we uh what are the next steps 00:15:55.560 --> 00:16:00.720 here what what's what are we expecting 00:15:58.560 --> 00:16:05.339 well uh I fix it's teamed up with non-profit 00:16:03.420 --> 00:16:09.779 public knowledge to file the exemption to the law for the ice cream machines 00:16:07.620 --> 00:16:14.699 okay and this is something I fix it has already done and one for Xbox's tractors 00:16:11.880 --> 00:16:18.600 and smartphones uh so hopefully that does something but if you we really 00:16:16.560 --> 00:16:23.279 wanted you know things to change I think that's a matter of contacting local 00:16:20.880 --> 00:16:26.519 congressmen telling them that the freedom to repair Act is something you 00:16:24.899 --> 00:16:30.060 care about and you do want them to reintroduce it that you back I fix it 00:16:28.139 --> 00:16:33.899 you back public knowledge this is something you want them to do and it's 00:16:32.399 --> 00:16:38.399 ridiculous that they haven't it's wild out there It's a Jungle Out There people 00:16:36.420 --> 00:16:42.839 need poison in the very air they we breathe okay 00:16:39.899 --> 00:16:48.420 godspeed to iFixit who is one of the few companies out there it seems like uh 00:16:45.120 --> 00:16:50.699 trying to turn our reality into slightly 00:16:48.420 --> 00:16:56.639 less of a corporate dystopia instead of the other way around uh kudos to you I 00:16:53.220 --> 00:16:58.560 fix it we both love you I love you too I 00:16:56.639 --> 00:17:04.500 spoke for you I'm sorry I was oh you weren't talking to me nope okay cut that 00:17:00.740 --> 00:17:06.660 and uh we lost you 00:17:04.500 --> 00:17:12.540 viewer of this video thanks for watching this talk linked uh come back 00:17:10.199 --> 00:17:16.439 on Wednesday it's Monday today by the time you're watching this come back soon 00:17:14.400 --> 00:17:22.890 we miss you I just want to clarify that I still like you I just