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speaking of milk products I

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I fix it once you to get your freaking

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ice cream when you go to McDonald's it's your Democratic right god-given it's in

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the Constitution what else is America all about if not getting ice cream when

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you've Freedom Liberty for all ice cream might

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go to McDonald's I fix it has traditionally cared about

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companies that make Tech products yes and now all of a sudden they've decided

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that they care about ice cream it kind of rubs me the wrong way to be honest

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the ice cream pick a lane you should probably not put ice cream on your skin

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rally it's it's not good you can't stop me

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speaking of milk products but seriously

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it is a real problem that McDonald's uh

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restaurants all over North America consistently have broken or out of order

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ice cream machines yeah and this the

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reason for this has been uh you know explored thoroughly by many people have

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done kind of expose little documentaries on it however iFixit is actually

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deciding someone's got to do something about this that is correct and you know

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a bit more about this than I do Jacob because you prepared the notes for this

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episode so what is the what's happening TLD dubs on what's wrong with the ice

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cream machines is so McDonald's has a

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partnership with this company called Taylor and they're the ones that make

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these ice cream machines you could say they're tailor-made

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yes that's exactly what I just said so sorry continue they have a service

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contract with McDonald's which basically means that they're the only ones that

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are allowed to touch those ice cream machines when something goes wrong and

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wouldn't you know it 25 of the profit of

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this company Taylor is in service calls

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service technician call-outs because they charge was it three hundred and

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fifteen dollars per 15 minutes of a call out 25 of their of their profits yeah

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according to I fix it wow so they are clearly incentivized to have these

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machines constantly in a state of disrepair so that they can go repair

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them for expensive so yeah in their

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exploration of this iFix actually bought the Taylor ice cream machine they bought

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one oh and so they have the machine they have the the manual all the stuff they

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did a tear down of it to look inside and see where where issues might be they

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even tested it to see what kind of issues they would have with the machine

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and one of the things that they talk about is how the error codes that the

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thing spits out are completely nonsensical the actual quote is uh the

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error codes generated the machine quote are nonsensical counter-intuitive and

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seemingly random even if you spent hours reading the manual and so wait the codes

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are random seemingly random oh okay they

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couldn't put it together like they looked through the manual they're like I don't understand anything that's going

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on like to the point where they they like kind of suddenly implied like do

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you think that the manual writer is is bad at his job or do you think it's a

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systemic issue meant to allow Taylor to profit off of their own crappiness so

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that franchisees are trapped I don't know it could be either of those oh my

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God you know this is yeah it's really just a dystopian situation as far as I

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can tell yeah it's like you would expect there to be regulation out there that

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would prevent this type of you know abuse but but here's the thing right the

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regulation is actually yeah here's the thing it gets worse okay okay so this

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company comes out they're called Kitsch k-y-t-c-h okay and they create this

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lovely little machine wait Taylor kitsch

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sorry Riley I'm trying to do a serious news program

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where I talk about milk products and freedom wait that's an actor right yes

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Taylor Kitsch I think he was in Savages

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okay catch the company throwing themselves in the in the mess which is

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not spelled like the actor no just to be clear um so they have a couple of hackers they

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put together this machine that plugs into the One USB interface on the Taylor

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machine and it actually translates the error codes into usable information so

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that franchisees would be able to tell

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what the hell is actually wrong with the machine and it would also crack the

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machine so that they were able to repair it themselves without having to wait for

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uh Taylor repair person so this is

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basically like an OBD2 port uh machine

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like a like a code reader so Kitsch made this device so pitch made this device

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and the franchisees love it because it saves the money it saves them time it

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allows it stops them from having down time on the ice cream machine because the ice cream machine fun fact it needs

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a four hour cleaning cycle and if anything goes wrong during that cycle it

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would have to be restarted and that requires a an employee to do that so

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like anytime you've like gone to McDonald's at like 3 A.M and you're like

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I want an ice cream they're like sorry that machine's broken that's why right

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it's it's a four hour cleaning cycle and during the cleaning cycle it would also

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like glitch out yeah so then they'd have to restart it yep and then that's on top

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of it like constantly breaking as well so this device as you can imagine

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incredibly help full and that's why McDonald's corporate wrote a letter to

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all their franchisees saying don't use a Kitsch you're not allowed to use a kit

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wait what yeah why but Riley but wait what does McDonald's

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get from having the machines broken they're partnered with Taylor I

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understand that Taylor would be incentivized to have the machines be broken so that they could go and like

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charge for charge McDonald's I think it's because McDonald's has a service

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contract with Taylor um and that cuts both ways

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do we do we know anything about but maybe also the contract like runs for

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and whether it's been renewed like they've been together for a long time a

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very long time uh I definitely years I

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don't know if it's been since ice cream was introduced at McDonald's but a very

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long time so I question here okay Taylor is clearly you know the bad guy

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in the sense that they are

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possibly purposefully making these machines

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broken far more often than they have to be in order to reap the maintenance fees

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that's true and who's the victim it's the customer who does who you'll get to

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enjoy tasty tasty ice cream as as much as they want it's also the franchisee

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right and so but well my question is where does McDonald's sit in all this so

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McDonald's signed a service contract that had that basically means that

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Taylor is the only one that's allowed to service their machines okay and also the

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victim is is as you're saying the people who are like running a McDonald's

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restaurant who have franchise with McDonald's so how does that work why why

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is why is McDonald's possibly getting a kickback from this as well I don't know

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how it works on the side of Taylor and how their service contract Works they

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probably receive some sort of payment for having for allowing Taylor

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to be the only one that Services their machines like that just makes Financial

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sense but basically the reason that

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McDonald's might not care about an ice cream machine going down at certain

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restaurants is because they're franchises they still get money from franchisees regardless they they get

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paid in two ways okay so this is a four percent service fee that's based on the

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restaurant's performance so that might be affected slightly but the big one is

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rent which is normally in a flat percentage of sales

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so you're kicking around like maybe like

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eight to twelve percent of whatever you're doing at McDonald's straight to

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corporate well I mean that's what I'm saying though is that I I feel like

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McDonald's the the McDonald's restaurant whose ice cream machine is broken

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they're not getting sales from people who are coming to buy ice cream at three

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in the morning because they're feeling peckish and now the person is like oh

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you don't have ice cream screw it I'm I'm leaving most of them

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might you know if it was me I might just be like you know what give me a Junior

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Chicken but I think a lot of people

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be like I want it's ice cream or bust yeah ice cream or no scream no one's

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screaming for anything at that point they're all crying so uh yeah I just I

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just I'm confused about what McDonald's is getting out of like allowing this to

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happen or whether they are like trapped because they have this contract with

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Taylor and then

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personally I think a company that's as profitable as McDonald's and as big as

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McDonald's is they are the number two largest private employer in the world

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so like I imagine that they would have the power to get out of this were they

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to not get something out of this relationship okay let's get to the like

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so the news development the Crux of the story is what has changed here because

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this this is all a scenario that has been the case for a while what is iFixit

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doing oh I can't wait for you to tell me more about this after this message from

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down below that may have been confusing because Jacob said quick bits but uh and

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there's no quick bits in this episode but I'll tell you what there is a lot of

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references to milk those are the real quick bits

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little little milk jokes

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the reason that companies are allowed to do things like this is because of the

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Digital Millennium Copyright Act which allows companies to put digital locks on

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things and then not allow other people to not access them but

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the loophole or rather the fix that they

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put in the dmca in order to make it better is that every three years

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uh they will hear exemptions they will they'll hear proposals or calls for

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exemptions to that bill okay and so

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that's what I fix it they're proposing an exemption on a technical and

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Industrial Machinery which would include

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the ice cream machine and the issue with that is while that will

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fix it for individual people not

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everybody is a hacker not everybody has the skills to go in and make a kitchen

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device and then be able to fix their ice machine like ice cream machine whenever

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they need to what would be more helpful is if I fix it or someone like them or

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able to make a device like Kitsch and

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let franchisees use it and in order to

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do that they would need new legislation they need to they need Congress to

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reintroduce the freedom to repair act we

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talked about a bit on techlinked oh yeah we've talked about the multiple right to

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repair things yeah and obviously iFixit has been a champion of yes my question

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for I fix it here I mean so so they're trying to get the dmca changed so that

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you know crap like this cannot be uh

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cannot happen as much my question is I

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mean what what's I fix it is I fix it just being like a you know ideological

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Champion for the right to repair here or are they what's their business incentive

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we got to think like a capitalist for us obviously there is a financial incentive

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for them because the the thing that the freedom to repair act will do is and

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this is a quote from ifixit's own site it would clarify that working around

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digital locks when fixing things isn't a copyright violation and that making

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tools and software for those repairs would become legal so all products with

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embedded electronics are would be included with the exemption of medical devices so then all of a sudden

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companies like iFixit would be able to build solutions that allow you to repair

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devices that were normally held back by digital locks and you could get them

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from iFixit yes so they would be able to theoretically get a piece of the pie

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that tailors monopolizing they're selling pie now stop I'm sorry so this

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is you know fundamentally a very similar issue to the whole John Deere situation

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yes where there are people uh hard-working people who have you know

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professional equipment that they need to do their job it is integral to their to

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facility soft serve ice cream to people

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starving for it um there's

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with tractors I can kind of get behind it and it's like serious but when I

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think about like the poor poor people who aren't getting their McDonald's ice

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cream I just you know I don't feel as empathetic it's sad

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what about the franchisees yes so it sucks for them because they have to keep

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like bringing these people in to repair things for sure so it's very similar to

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the John Deere thing in that there are hard-working people with these

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professional equipment and they want to repair it and they want to do their work but these this

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insane company has decided that only they can repair it

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um so the way to fix this is to try and do the same thing that all of these you

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know right to repair bills addressing the John Deere issues specifically have

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tried to do which is to you know basically change the law so

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that it's legal to bypass these security measures that have been put into these

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systems only for the purpose of preventing people from repairing yeah

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like that's what's truly heinous about it obvious like you know we've talked

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about this a lot but just the idea that you would create a product and then

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specifically put something in that doesn't need to be there other than to

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prevent the person from like the owner from from from trying to fix it it's

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just it's just crazy so like and not for

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like safety reasons for profit yes and

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what's funny is that it's a it's a this is a part of the copyright office

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like the Digital Millennium Copyright Act oversees this kind of stuff yeah

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it's like can you have a copyright on a digital lock on someone modifying a

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machine that they have bought how I just don't understand how that's like because

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copyright actually refers to you having if you have copyright on something you

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have the exclusive right to copy it that's what that's where copyright comes

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from you're kidding I thought it had something to do with

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milk-based products it always does I wish

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but when you but when you sell somebody a machine and then they're trying to

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open it up and fix it because it's broken what are you copying it's like

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you're copying the the repair technicians who come to try and fix it

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that's my thing it's just stupid yeah like what if like making a mod for a

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game was was illegal because it was against copyright like there are some

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obvious like cheat like cheat mods although I don't even think those are

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necessarily legal I think they just break the terms of agreement for you

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know playing online but like you create

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maybe like a character mod or something in Skyrim so that you can more easily

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pick up a hundred wheels of cheese and bethesda's lawyers reach out to you and

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say you can't do that that's illegal here's the copyright it's immoral really

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pick up that many wheels of cheese that's the whole point of the game

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they just want you to enjoy cheese in moderation milk products they they they

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tease you with the dragons but they suck you in with the cheese wheels those

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products can bring great joy but also great pain I

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mean as soon as you get a lact taste this is the greatest talk link we've

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ever made so at the end of the day uh what are we uh what are the next steps

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here what what's what are we expecting

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well uh I fix it's teamed up with non-profit

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public knowledge to file the exemption to the law for the ice cream machines

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okay and this is something I fix it has already done and one for Xbox's tractors

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and smartphones uh so hopefully that does something but if you we really

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wanted you know things to change I think that's a matter of contacting local

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congressmen telling them that the freedom to repair Act is something you

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care about and you do want them to reintroduce it that you back I fix it

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you back public knowledge this is something you want them to do and it's

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ridiculous that they haven't it's wild out there It's a Jungle Out There people

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need poison in the very air they we breathe okay

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godspeed to iFixit who is one of the few companies out there it seems like uh

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trying to turn our reality into slightly

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less of a corporate dystopia instead of the other way around uh kudos to you I

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fix it we both love you I love you too I

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spoke for you I'm sorry I was oh you weren't talking to me nope okay cut that

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and uh we lost you

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viewer of this video thanks for watching this talk linked uh come back

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on Wednesday it's Monday today by the time you're watching this come back soon

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we miss you I just want to clarify that I still like you I just