{"video_id":"LgcaAQsYIA8","title":"We got a lot to say about milk products - TALKLINKED","channel":"TechLinked","show":"TechLinked","published_at":"2024-05-04T14:53:45Z","duration_s":1042,"segments":[{"start_s":4.94,"end_s":12.719,"text":"speaking of milk products I","speaker":null,"is_sponsor":0},{"start_s":9.54,"end_s":14.759,"text":"I fix it once you to get your freaking","speaker":null,"is_sponsor":0},{"start_s":12.719,"end_s":19.02,"text":"ice cream when you go to McDonald's it's your Democratic right god-given it's in","speaker":null,"is_sponsor":0},{"start_s":17.52,"end_s":23.52,"text":"the Constitution what else is America all about if not getting ice cream when","speaker":null,"is_sponsor":0},{"start_s":21.72,"end_s":28.64,"text":"you've Freedom Liberty for all ice cream might","speaker":null,"is_sponsor":0},{"start_s":27.359,"end_s":33.54,"text":"go to McDonald's I fix it has traditionally cared about","speaker":null,"is_sponsor":0},{"start_s":31.199,"end_s":37.38,"text":"companies that make Tech products yes and now all of a sudden they've decided","speaker":null,"is_sponsor":0},{"start_s":35.52,"end_s":40.86,"text":"that they care about ice cream it kind of rubs me the wrong way to be honest","speaker":null,"is_sponsor":0},{"start_s":38.76,"end_s":45.6,"text":"the ice cream pick a lane you should probably not put ice cream on your skin","speaker":null,"is_sponsor":0},{"start_s":42.84,"end_s":49.68,"text":"rally it's it's not good you can't stop me","speaker":null,"is_sponsor":0},{"start_s":46.62,"end_s":52.8,"text":"speaking of milk products but seriously","speaker":null,"is_sponsor":0},{"start_s":49.68,"end_s":55.039,"text":"it is a real problem that McDonald's uh","speaker":null,"is_sponsor":0},{"start_s":52.8,"end_s":62.94,"text":"restaurants all over North America consistently have broken or out of order","speaker":null,"is_sponsor":0},{"start_s":58.8,"end_s":65.22,"text":"ice cream machines yeah and this the","speaker":null,"is_sponsor":0},{"start_s":62.94,"end_s":69.42,"text":"reason for this has been uh you know explored thoroughly by many people have","speaker":null,"is_sponsor":0},{"start_s":67.02,"end_s":73.08,"text":"done kind of expose little documentaries on it however iFixit is actually","speaker":null,"is_sponsor":0},{"start_s":71.58,"end_s":77.22,"text":"deciding someone's got to do something about this that is correct and you know","speaker":null,"is_sponsor":0},{"start_s":75.659,"end_s":80.4,"text":"a bit more about this than I do Jacob because you prepared the notes for this","speaker":null,"is_sponsor":0},{"start_s":78.72,"end_s":86.58,"text":"episode so what is the what's happening TLD dubs on what's wrong with the ice","speaker":null,"is_sponsor":0},{"start_s":82.619,"end_s":87.78,"text":"cream machines is so McDonald's has a","speaker":null,"is_sponsor":0},{"start_s":86.58,"end_s":91.799,"text":"partnership with this company called Taylor and they're the ones that make","speaker":null,"is_sponsor":0},{"start_s":90.0,"end_s":95.82,"text":"these ice cream machines you could say they're tailor-made","speaker":null,"is_sponsor":0},{"start_s":93.96,"end_s":99.06,"text":"yes that's exactly what I just said so sorry continue they have a service","speaker":null,"is_sponsor":0},{"start_s":97.5,"end_s":102.6,"text":"contract with McDonald's which basically means that they're the only ones that","speaker":null,"is_sponsor":0},{"start_s":100.56,"end_s":107.88,"text":"are allowed to touch those ice cream machines when something goes wrong and","speaker":null,"is_sponsor":0},{"start_s":104.64,"end_s":111.299,"text":"wouldn't you know it 25 of the profit of","speaker":null,"is_sponsor":0},{"start_s":107.88,"end_s":113.1,"text":"this company Taylor is in service calls","speaker":null,"is_sponsor":0},{"start_s":111.299,"end_s":117.84,"text":"service technician call-outs because they charge was it three hundred and","speaker":null,"is_sponsor":0},{"start_s":115.68,"end_s":123.899,"text":"fifteen dollars per 15 minutes of a call out 25 of their of their profits yeah","speaker":null,"is_sponsor":0},{"start_s":121.32,"end_s":127.439,"text":"according to I fix it wow so they are clearly incentivized to have these","speaker":null,"is_sponsor":0},{"start_s":126.06,"end_s":132.9,"text":"machines constantly in a state of disrepair so that they can go repair","speaker":null,"is_sponsor":0},{"start_s":129.179,"end_s":134.94,"text":"them for expensive so yeah in their","speaker":null,"is_sponsor":0},{"start_s":132.9,"end_s":139.98,"text":"exploration of this iFix actually bought the Taylor ice cream machine they bought","speaker":null,"is_sponsor":0},{"start_s":137.34,"end_s":144.0,"text":"one oh and so they have the machine they have the the manual all the stuff they","speaker":null,"is_sponsor":0},{"start_s":141.959,"end_s":147.3,"text":"did a tear down of it to look inside and see where where issues might be they","speaker":null,"is_sponsor":0},{"start_s":145.379,"end_s":151.2,"text":"even tested it to see what kind of issues they would have with the machine","speaker":null,"is_sponsor":0},{"start_s":148.64,"end_s":155.34,"text":"and one of the things that they talk about is how the error codes that the","speaker":null,"is_sponsor":0},{"start_s":153.239,"end_s":160.26,"text":"thing spits out are completely nonsensical the actual quote is uh the","speaker":null,"is_sponsor":0},{"start_s":158.34,"end_s":165.66,"text":"error codes generated the machine quote are nonsensical counter-intuitive and","speaker":null,"is_sponsor":0},{"start_s":163.26,"end_s":171.42,"text":"seemingly random even if you spent hours reading the manual and so wait the codes","speaker":null,"is_sponsor":0},{"start_s":168.06,"end_s":172.739,"text":"are random seemingly random oh okay they","speaker":null,"is_sponsor":0},{"start_s":171.42,"end_s":176.459,"text":"couldn't put it together like they looked through the manual they're like I don't understand anything that's going","speaker":null,"is_sponsor":0},{"start_s":174.9,"end_s":180.18,"text":"on like to the point where they they like kind of suddenly implied like do","speaker":null,"is_sponsor":0},{"start_s":178.5,"end_s":184.019,"text":"you think that the manual writer is is bad at his job or do you think it's a","speaker":null,"is_sponsor":0},{"start_s":181.86,"end_s":188.28,"text":"systemic issue meant to allow Taylor to profit off of their own crappiness so","speaker":null,"is_sponsor":0},{"start_s":186.06,"end_s":192.0,"text":"that franchisees are trapped I don't know it could be either of those oh my","speaker":null,"is_sponsor":0},{"start_s":190.379,"end_s":196.08,"text":"God you know this is yeah it's really just a dystopian situation as far as I","speaker":null,"is_sponsor":0},{"start_s":194.519,"end_s":200.099,"text":"can tell yeah it's like you would expect there to be regulation out there that","speaker":null,"is_sponsor":0},{"start_s":198.659,"end_s":205.08,"text":"would prevent this type of you know abuse but but here's the thing right the","speaker":null,"is_sponsor":0},{"start_s":202.62,"end_s":209.54,"text":"regulation is actually yeah here's the thing it gets worse okay okay so this","speaker":null,"is_sponsor":0},{"start_s":207.54,"end_s":214.5,"text":"company comes out they're called Kitsch k-y-t-c-h okay and they create this","speaker":null,"is_sponsor":0},{"start_s":212.099,"end_s":217.34,"text":"lovely little machine wait Taylor kitsch","speaker":null,"is_sponsor":0},{"start_s":218.04,"end_s":223.86,"text":"sorry Riley I'm trying to do a serious news program","speaker":null,"is_sponsor":0},{"start_s":222.12,"end_s":230.84,"text":"where I talk about milk products and freedom wait that's an actor right yes","speaker":null,"is_sponsor":0},{"start_s":225.9,"end_s":233.819,"text":"Taylor Kitsch I think he was in Savages","speaker":null,"is_sponsor":0},{"start_s":230.84,"end_s":237.54,"text":"okay catch the company throwing themselves in the in the mess which is","speaker":null,"is_sponsor":0},{"start_s":235.68,"end_s":242.22,"text":"not spelled like the actor no just to be clear um so they have a couple of hackers they","speaker":null,"is_sponsor":0},{"start_s":240.299,"end_s":246.78,"text":"put together this machine that plugs into the One USB interface on the Taylor","speaker":null,"is_sponsor":0},{"start_s":244.319,"end_s":252.959,"text":"machine and it actually translates the error codes into usable information so","speaker":null,"is_sponsor":0},{"start_s":249.659,"end_s":254.879,"text":"that franchisees would be able to tell","speaker":null,"is_sponsor":0},{"start_s":252.959,"end_s":258.479,"text":"what the hell is actually wrong with the machine and it would also crack the","speaker":null,"is_sponsor":0},{"start_s":257.04,"end_s":264.24,"text":"machine so that they were able to repair it themselves without having to wait for","speaker":null,"is_sponsor":0},{"start_s":261.06,"end_s":267.479,"text":"uh Taylor repair person so this is","speaker":null,"is_sponsor":0},{"start_s":264.24,"end_s":269.82,"text":"basically like an OBD2 port uh machine","speaker":null,"is_sponsor":0},{"start_s":267.479,"end_s":273.12,"text":"like a like a code reader so Kitsch made this device so pitch made this device","speaker":null,"is_sponsor":0},{"start_s":271.199,"end_s":276.72,"text":"and the franchisees love it because it saves the money it saves them time it","speaker":null,"is_sponsor":0},{"start_s":275.1,"end_s":281.94,"text":"allows it stops them from having down time on the ice cream machine because the ice cream machine fun fact it needs","speaker":null,"is_sponsor":0},{"start_s":280.32,"end_s":285.18,"text":"a four hour cleaning cycle and if anything goes wrong during that cycle it","speaker":null,"is_sponsor":0},{"start_s":283.56,"end_s":289.02,"text":"would have to be restarted and that requires a an employee to do that so","speaker":null,"is_sponsor":0},{"start_s":287.22,"end_s":293.34,"text":"like anytime you've like gone to McDonald's at like 3 A.M and you're like","speaker":null,"is_sponsor":0},{"start_s":291.9,"end_s":299.58,"text":"I want an ice cream they're like sorry that machine's broken that's why right","speaker":null,"is_sponsor":0},{"start_s":296.639,"end_s":303.78,"text":"it's it's a four hour cleaning cycle and during the cleaning cycle it would also","speaker":null,"is_sponsor":0},{"start_s":301.56,"end_s":308.84,"text":"like glitch out yeah so then they'd have to restart it yep and then that's on top","speaker":null,"is_sponsor":0},{"start_s":305.88,"end_s":314.639,"text":"of it like constantly breaking as well so this device as you can imagine","speaker":null,"is_sponsor":0},{"start_s":311.82,"end_s":319.62,"text":"incredibly help full and that's why McDonald's corporate wrote a letter to","speaker":null,"is_sponsor":0},{"start_s":317.4,"end_s":325.32,"text":"all their franchisees saying don't use a Kitsch you're not allowed to use a kit","speaker":null,"is_sponsor":0},{"start_s":322.44,"end_s":331.38,"text":"wait what yeah why but Riley but wait what does McDonald's","speaker":null,"is_sponsor":0},{"start_s":328.44,"end_s":334.62,"text":"get from having the machines broken they're partnered with Taylor I","speaker":null,"is_sponsor":0},{"start_s":333.3,"end_s":339.9,"text":"understand that Taylor would be incentivized to have the machines be broken so that they could go and like","speaker":null,"is_sponsor":0},{"start_s":337.56,"end_s":344.22,"text":"charge for charge McDonald's I think it's because McDonald's has a service","speaker":null,"is_sponsor":0},{"start_s":341.82,"end_s":349.32,"text":"contract with Taylor um and that cuts both ways","speaker":null,"is_sponsor":0},{"start_s":347.16,"end_s":353.28,"text":"do we do we know anything about but maybe also the contract like runs for","speaker":null,"is_sponsor":0},{"start_s":351.72,"end_s":360.18,"text":"and whether it's been renewed like they've been together for a long time a","speaker":null,"is_sponsor":0},{"start_s":356.82,"end_s":361.62,"text":"very long time uh I definitely years I","speaker":null,"is_sponsor":0},{"start_s":360.18,"end_s":367.38,"text":"don't know if it's been since ice cream was introduced at McDonald's but a very","speaker":null,"is_sponsor":0},{"start_s":364.56,"end_s":373.82,"text":"long time so I question here okay Taylor is clearly you know the bad guy","speaker":null,"is_sponsor":0},{"start_s":370.28,"end_s":375.6,"text":"in the sense that they are","speaker":null,"is_sponsor":0},{"start_s":373.82,"end_s":380.22,"text":"possibly purposefully making these machines","speaker":null,"is_sponsor":0},{"start_s":377.94,"end_s":385.919,"text":"broken far more often than they have to be in order to reap the maintenance fees","speaker":null,"is_sponsor":0},{"start_s":383.1,"end_s":390.96,"text":"that's true and who's the victim it's the customer who does who you'll get to","speaker":null,"is_sponsor":0},{"start_s":388.259,"end_s":395.699,"text":"enjoy tasty tasty ice cream as as much as they want it's also the franchisee","speaker":null,"is_sponsor":0},{"start_s":393.36,"end_s":399.12,"text":"right and so but well my question is where does McDonald's sit in all this so","speaker":null,"is_sponsor":0},{"start_s":397.44,"end_s":403.02,"text":"McDonald's signed a service contract that had that basically means that","speaker":null,"is_sponsor":0},{"start_s":401.52,"end_s":407.46,"text":"Taylor is the only one that's allowed to service their machines okay and also the","speaker":null,"is_sponsor":0},{"start_s":404.819,"end_s":411.9,"text":"victim is is as you're saying the people who are like running a McDonald's","speaker":null,"is_sponsor":0},{"start_s":410.1,"end_s":415.74,"text":"restaurant who have franchise with McDonald's so how does that work why why","speaker":null,"is_sponsor":0},{"start_s":413.52,"end_s":419.039,"text":"is why is McDonald's possibly getting a kickback from this as well I don't know","speaker":null,"is_sponsor":0},{"start_s":417.419,"end_s":422.759,"text":"how it works on the side of Taylor and how their service contract Works they","speaker":null,"is_sponsor":0},{"start_s":420.539,"end_s":426.9,"text":"probably receive some sort of payment for having for allowing Taylor","speaker":null,"is_sponsor":0},{"start_s":425.039,"end_s":432.6,"text":"to be the only one that Services their machines like that just makes Financial","speaker":null,"is_sponsor":0},{"start_s":429.3,"end_s":434.34,"text":"sense but basically the reason that","speaker":null,"is_sponsor":0},{"start_s":432.6,"end_s":436.919,"text":"McDonald's might not care about an ice cream machine going down at certain","speaker":null,"is_sponsor":0},{"start_s":435.9,"end_s":442.8,"text":"restaurants is because they're franchises they still get money from franchisees regardless they they get","speaker":null,"is_sponsor":0},{"start_s":440.699,"end_s":446.16,"text":"paid in two ways okay so this is a four percent service fee that's based on the","speaker":null,"is_sponsor":0},{"start_s":444.66,"end_s":450.18,"text":"restaurant's performance so that might be affected slightly but the big one is","speaker":null,"is_sponsor":0},{"start_s":448.5,"end_s":455.16,"text":"rent which is normally in a flat percentage of sales","speaker":null,"is_sponsor":0},{"start_s":451.979,"end_s":457.02,"text":"so you're kicking around like maybe like","speaker":null,"is_sponsor":0},{"start_s":455.16,"end_s":461.28,"text":"eight to twelve percent of whatever you're doing at McDonald's straight to","speaker":null,"is_sponsor":0},{"start_s":459.12,"end_s":465.599,"text":"corporate well I mean that's what I'm saying though is that I I feel like","speaker":null,"is_sponsor":0},{"start_s":462.84,"end_s":470.699,"text":"McDonald's the the McDonald's restaurant whose ice cream machine is broken","speaker":null,"is_sponsor":0},{"start_s":468.24,"end_s":474.18,"text":"they're not getting sales from people who are coming to buy ice cream at three","speaker":null,"is_sponsor":0},{"start_s":472.74,"end_s":478.319,"text":"in the morning because they're feeling peckish and now the person is like oh","speaker":null,"is_sponsor":0},{"start_s":476.699,"end_s":482.699,"text":"you don't have ice cream screw it I'm I'm leaving most of them","speaker":null,"is_sponsor":0},{"start_s":480.36,"end_s":487.46,"text":"might you know if it was me I might just be like you know what give me a Junior","speaker":null,"is_sponsor":0},{"start_s":485.039,"end_s":492.06,"text":"Chicken but I think a lot of people","speaker":null,"is_sponsor":0},{"start_s":489.72,"end_s":496.319,"text":"be like I want it's ice cream or bust yeah ice cream or no scream no one's","speaker":null,"is_sponsor":0},{"start_s":494.88,"end_s":501.06,"text":"screaming for anything at that point they're all crying so uh yeah I just I","speaker":null,"is_sponsor":0},{"start_s":499.74,"end_s":505.319,"text":"just I'm confused about what McDonald's is getting out of like allowing this to","speaker":null,"is_sponsor":0},{"start_s":502.86,"end_s":509.66,"text":"happen or whether they are like trapped because they have this contract with","speaker":null,"is_sponsor":0},{"start_s":506.879,"end_s":509.66,"text":"Taylor and then","speaker":null,"is_sponsor":0},{"start_s":510.8,"end_s":519.44,"text":"personally I think a company that's as profitable as McDonald's and as big as","speaker":null,"is_sponsor":0},{"start_s":516.659,"end_s":527.399,"text":"McDonald's is they are the number two largest private employer in the world","speaker":null,"is_sponsor":0},{"start_s":524.58,"end_s":531.12,"text":"so like I imagine that they would have the power to get out of this were they","speaker":null,"is_sponsor":0},{"start_s":529.74,"end_s":535.74,"text":"to not get something out of this relationship okay let's get to the like","speaker":null,"is_sponsor":0},{"start_s":533.58,"end_s":540.42,"text":"so the news development the Crux of the story is what has changed here because","speaker":null,"is_sponsor":0},{"start_s":538.2,"end_s":544.8,"text":"this this is all a scenario that has been the case for a while what is iFixit","speaker":null,"is_sponsor":0},{"start_s":542.64,"end_s":549.0,"text":"doing oh I can't wait for you to tell me more about this after this message from","speaker":null,"is_sponsor":0},{"start_s":546.72,"end_s":554.459,"text":"our sponsor now it's time for quick bits brought to you by power color and their","speaker":null,"is_sponsor":1},{"start_s":551.1,"end_s":556.62,"text":"Red Devil RX 7900 series gpus they're","speaker":null,"is_sponsor":1},{"start_s":554.459,"end_s":561.12,"text":"ready for high performance 4K gaming they run quiet and cool during long","speaker":null,"is_sponsor":1},{"start_s":558.66,"end_s":565.56,"text":"gaming sessions and the best part the swappable devil skin GPU backplates","speaker":null,"is_sponsor":1},{"start_s":563.459,"end_s":569.88,"text":"including the mesh patterned generative devil skin or the sleek and smooth","speaker":null,"is_sponsor":1},{"start_s":567.54,"end_s":574.08,"text":"intrusive devil skin thanks to the hassle-free magnetic design these bad","speaker":null,"is_sponsor":1},{"start_s":572.04,"end_s":581.519,"text":"boys are easy to install and they're available worldwide check out power colors red","speaker":null,"is_sponsor":1},{"start_s":577.98,"end_s":583.86,"text":"devil RX 7900 series gpus using the link","speaker":null,"is_sponsor":1},{"start_s":581.519,"end_s":588.3,"text":"down below that may have been confusing because Jacob said quick bits but uh and","speaker":null,"is_sponsor":1},{"start_s":587.22,"end_s":593.339,"text":"there's no quick bits in this episode but I'll tell you what there is a lot of","speaker":null,"is_sponsor":1},{"start_s":590.519,"end_s":598.68,"text":"references to milk those are the real quick bits","speaker":null,"is_sponsor":1},{"start_s":595.44,"end_s":600.839,"text":"little little milk jokes","speaker":null,"is_sponsor":1},{"start_s":598.68,"end_s":605.22,"text":"the reason that companies are allowed to do things like this is because of the","speaker":null,"is_sponsor":1},{"start_s":603.24,"end_s":609.66,"text":"Digital Millennium Copyright Act which allows companies to put digital locks on","speaker":null,"is_sponsor":0},{"start_s":607.92,"end_s":616.8,"text":"things and then not allow other people to not access them but","speaker":null,"is_sponsor":0},{"start_s":613.14,"end_s":618.959,"text":"the loophole or rather the fix that they","speaker":null,"is_sponsor":0},{"start_s":616.8,"end_s":623.76,"text":"put in the dmca in order to make it better is that every three years","speaker":null,"is_sponsor":0},{"start_s":621.3,"end_s":629.58,"text":"uh they will hear exemptions they will they'll hear proposals or calls for","speaker":null,"is_sponsor":0},{"start_s":625.68,"end_s":631.44,"text":"exemptions to that bill okay and so","speaker":null,"is_sponsor":0},{"start_s":629.58,"end_s":637.62,"text":"that's what I fix it they're proposing an exemption on a technical and","speaker":null,"is_sponsor":0},{"start_s":634.62,"end_s":640.019,"text":"Industrial Machinery which would include","speaker":null,"is_sponsor":0},{"start_s":637.62,"end_s":645.779,"text":"the ice cream machine and the issue with that is while that will","speaker":null,"is_sponsor":0},{"start_s":642.24,"end_s":648.72,"text":"fix it for individual people not","speaker":null,"is_sponsor":0},{"start_s":645.779,"end_s":652.98,"text":"everybody is a hacker not everybody has the skills to go in and make a kitchen","speaker":null,"is_sponsor":0},{"start_s":650.519,"end_s":656.1,"text":"device and then be able to fix their ice machine like ice cream machine whenever","speaker":null,"is_sponsor":0},{"start_s":654.18,"end_s":661.56,"text":"they need to what would be more helpful is if I fix it or someone like them or","speaker":null,"is_sponsor":0},{"start_s":658.56,"end_s":665.519,"text":"able to make a device like Kitsch and","speaker":null,"is_sponsor":0},{"start_s":661.56,"end_s":668.04,"text":"let franchisees use it and in order to","speaker":null,"is_sponsor":0},{"start_s":665.519,"end_s":673.079,"text":"do that they would need new legislation they need to they need Congress to","speaker":null,"is_sponsor":0},{"start_s":669.839,"end_s":675.18,"text":"reintroduce the freedom to repair act we","speaker":null,"is_sponsor":0},{"start_s":673.079,"end_s":680.64,"text":"talked about a bit on techlinked oh yeah we've talked about the multiple right to","speaker":null,"is_sponsor":0},{"start_s":677.88,"end_s":685.32,"text":"repair things yeah and obviously iFixit has been a champion of yes my question","speaker":null,"is_sponsor":0},{"start_s":683.279,"end_s":691.92,"text":"for I fix it here I mean so so they're trying to get the dmca changed so that","speaker":null,"is_sponsor":0},{"start_s":688.2,"end_s":694.92,"text":"you know crap like this cannot be uh","speaker":null,"is_sponsor":0},{"start_s":691.92,"end_s":697.38,"text":"cannot happen as much my question is I","speaker":null,"is_sponsor":0},{"start_s":694.92,"end_s":702.48,"text":"mean what what's I fix it is I fix it just being like a you know ideological","speaker":null,"is_sponsor":0},{"start_s":699.959,"end_s":706.86,"text":"Champion for the right to repair here or are they what's their business incentive","speaker":null,"is_sponsor":0},{"start_s":704.76,"end_s":711.12,"text":"we got to think like a capitalist for us obviously there is a financial incentive","speaker":null,"is_sponsor":0},{"start_s":708.839,"end_s":714.72,"text":"for them because the the thing that the freedom to repair act will do is and","speaker":null,"is_sponsor":0},{"start_s":713.04,"end_s":718.68,"text":"this is a quote from ifixit's own site it would clarify that working around","speaker":null,"is_sponsor":0},{"start_s":716.1,"end_s":722.22,"text":"digital locks when fixing things isn't a copyright violation and that making","speaker":null,"is_sponsor":0},{"start_s":720.54,"end_s":725.64,"text":"tools and software for those repairs would become legal so all products with","speaker":null,"is_sponsor":0},{"start_s":724.2,"end_s":732.12,"text":"embedded electronics are would be included with the exemption of medical devices so then all of a sudden","speaker":null,"is_sponsor":0},{"start_s":729.42,"end_s":737.04,"text":"companies like iFixit would be able to build solutions that allow you to repair","speaker":null,"is_sponsor":0},{"start_s":734.82,"end_s":741.6,"text":"devices that were normally held back by digital locks and you could get them","speaker":null,"is_sponsor":0},{"start_s":739.14,"end_s":745.32,"text":"from iFixit yes so they would be able to theoretically get a piece of the pie","speaker":null,"is_sponsor":0},{"start_s":743.04,"end_s":751.38,"text":"that tailors monopolizing they're selling pie now stop I'm sorry so this","speaker":null,"is_sponsor":0},{"start_s":748.92,"end_s":755.519,"text":"is you know fundamentally a very similar issue to the whole John Deere situation","speaker":null,"is_sponsor":0},{"start_s":753.06,"end_s":760.079,"text":"yes where there are people uh hard-working people who have you know","speaker":null,"is_sponsor":0},{"start_s":758.04,"end_s":765.74,"text":"professional equipment that they need to do their job it is integral to their to","speaker":null,"is_sponsor":0},{"start_s":762.18,"end_s":768.12,"text":"facility soft serve ice cream to people","speaker":null,"is_sponsor":0},{"start_s":765.74,"end_s":770.66,"text":"starving for it um there's","speaker":null,"is_sponsor":0},{"start_s":770.899,"end_s":776.399,"text":"with tractors I can kind of get behind it and it's like serious but when I","speaker":null,"is_sponsor":0},{"start_s":774.959,"end_s":779.76,"text":"think about like the poor poor people who aren't getting their McDonald's ice","speaker":null,"is_sponsor":0},{"start_s":778.079,"end_s":785.339,"text":"cream I just you know I don't feel as empathetic it's sad","speaker":null,"is_sponsor":0},{"start_s":782.579,"end_s":788.339,"text":"what about the franchisees yes so it sucks for them because they have to keep","speaker":null,"is_sponsor":0},{"start_s":786.72,"end_s":792.06,"text":"like bringing these people in to repair things for sure so it's very similar to","speaker":null,"is_sponsor":0},{"start_s":790.2,"end_s":794.639,"text":"the John Deere thing in that there are hard-working people with these","speaker":null,"is_sponsor":0},{"start_s":793.32,"end_s":801.54,"text":"professional equipment and they want to repair it and they want to do their work but these this","speaker":null,"is_sponsor":0},{"start_s":798.74,"end_s":805.62,"text":"insane company has decided that only they can repair it","speaker":null,"is_sponsor":0},{"start_s":803.459,"end_s":809.399,"text":"um so the way to fix this is to try and do the same thing that all of these you","speaker":null,"is_sponsor":0},{"start_s":807.48,"end_s":813.48,"text":"know right to repair bills addressing the John Deere issues specifically have","speaker":null,"is_sponsor":0},{"start_s":811.44,"end_s":818.399,"text":"tried to do which is to you know basically change the law so","speaker":null,"is_sponsor":0},{"start_s":815.76,"end_s":822.839,"text":"that it's legal to bypass these security measures that have been put into these","speaker":null,"is_sponsor":0},{"start_s":820.92,"end_s":826.56,"text":"systems only for the purpose of preventing people from repairing yeah","speaker":null,"is_sponsor":0},{"start_s":824.519,"end_s":829.98,"text":"like that's what's truly heinous about it obvious like you know we've talked","speaker":null,"is_sponsor":0},{"start_s":828.12,"end_s":833.519,"text":"about this a lot but just the idea that you would create a product and then","speaker":null,"is_sponsor":0},{"start_s":831.48,"end_s":837.0,"text":"specifically put something in that doesn't need to be there other than to","speaker":null,"is_sponsor":0},{"start_s":835.079,"end_s":842.399,"text":"prevent the person from like the owner from from from trying to fix it it's","speaker":null,"is_sponsor":0},{"start_s":839.339,"end_s":845.459,"text":"just it's just crazy so like and not for","speaker":null,"is_sponsor":0},{"start_s":842.399,"end_s":848.339,"text":"like safety reasons for profit yes and","speaker":null,"is_sponsor":0},{"start_s":845.459,"end_s":853.38,"text":"what's funny is that it's a it's a this is a part of the copyright office","speaker":null,"is_sponsor":0},{"start_s":850.86,"end_s":858.6,"text":"like the Digital Millennium Copyright Act oversees this kind of stuff yeah","speaker":null,"is_sponsor":0},{"start_s":855.779,"end_s":864.959,"text":"it's like can you have a copyright on a digital lock on someone modifying a","speaker":null,"is_sponsor":0},{"start_s":862.139,"end_s":868.98,"text":"machine that they have bought how I just don't understand how that's like because","speaker":null,"is_sponsor":0},{"start_s":866.16,"end_s":872.7,"text":"copyright actually refers to you having if you have copyright on something you","speaker":null,"is_sponsor":0},{"start_s":870.66,"end_s":876.959,"text":"have the exclusive right to copy it that's what that's where copyright comes","speaker":null,"is_sponsor":0},{"start_s":874.44,"end_s":880.019,"text":"from you're kidding I thought it had something to do with","speaker":null,"is_sponsor":0},{"start_s":878.16,"end_s":884.94,"text":"milk-based products it always does I wish","speaker":null,"is_sponsor":0},{"start_s":882.839,"end_s":888.6,"text":"but when you but when you sell somebody a machine and then they're trying to","speaker":null,"is_sponsor":0},{"start_s":886.8,"end_s":893.459,"text":"open it up and fix it because it's broken what are you copying it's like","speaker":null,"is_sponsor":0},{"start_s":891.24,"end_s":898.98,"text":"you're copying the the repair technicians who come to try and fix it","speaker":null,"is_sponsor":0},{"start_s":896.22,"end_s":903.0,"text":"that's my thing it's just stupid yeah like what if like making a mod for a","speaker":null,"is_sponsor":0},{"start_s":900.899,"end_s":906.32,"text":"game was was illegal because it was against copyright like there are some","speaker":null,"is_sponsor":0},{"start_s":904.68,"end_s":909.48,"text":"obvious like cheat like cheat mods although I don't even think those are","speaker":null,"is_sponsor":0},{"start_s":908.16,"end_s":914.519,"text":"necessarily legal I think they just break the terms of agreement for you","speaker":null,"is_sponsor":0},{"start_s":911.519,"end_s":916.019,"text":"know playing online but like you create","speaker":null,"is_sponsor":0},{"start_s":914.519,"end_s":919.92,"text":"maybe like a character mod or something in Skyrim so that you can more easily","speaker":null,"is_sponsor":0},{"start_s":917.88,"end_s":923.639,"text":"pick up a hundred wheels of cheese and bethesda's lawyers reach out to you and","speaker":null,"is_sponsor":0},{"start_s":921.6,"end_s":927.779,"text":"say you can't do that that's illegal here's the copyright it's immoral really","speaker":null,"is_sponsor":0},{"start_s":926.16,"end_s":933.0,"text":"pick up that many wheels of cheese that's the whole point of the game","speaker":null,"is_sponsor":0},{"start_s":930.839,"end_s":938.579,"text":"they just want you to enjoy cheese in moderation milk products they they they","speaker":null,"is_sponsor":0},{"start_s":935.6,"end_s":943.199,"text":"tease you with the dragons but they suck you in with the cheese wheels those","speaker":null,"is_sponsor":0},{"start_s":940.56,"end_s":946.1,"text":"products can bring great joy but also great pain I","speaker":null,"is_sponsor":0},{"start_s":946.199,"end_s":953.279,"text":"mean as soon as you get a lact taste this is the greatest talk link we've","speaker":null,"is_sponsor":0},{"start_s":950.579,"end_s":958.56,"text":"ever made so at the end of the day uh what are we uh what are the next steps","speaker":null,"is_sponsor":0},{"start_s":955.56,"end_s":960.72,"text":"here what what's what are we expecting","speaker":null,"is_sponsor":0},{"start_s":958.56,"end_s":965.339,"text":"well uh I fix it's teamed up with non-profit","speaker":null,"is_sponsor":0},{"start_s":963.42,"end_s":969.779,"text":"public knowledge to file the exemption to the law for the ice cream machines","speaker":null,"is_sponsor":0},{"start_s":967.62,"end_s":974.699,"text":"okay and this is something I fix it has already done and one for Xbox's tractors","speaker":null,"is_sponsor":0},{"start_s":971.88,"end_s":978.6,"text":"and smartphones uh so hopefully that does something but if you we really","speaker":null,"is_sponsor":0},{"start_s":976.56,"end_s":983.279,"text":"wanted you know things to change I think that's a matter of contacting local","speaker":null,"is_sponsor":0},{"start_s":980.88,"end_s":986.519,"text":"congressmen telling them that the freedom to repair Act is something you","speaker":null,"is_sponsor":0},{"start_s":984.899,"end_s":990.06,"text":"care about and you do want them to reintroduce it that you back I fix it","speaker":null,"is_sponsor":0},{"start_s":988.139,"end_s":993.899,"text":"you back public knowledge this is something you want them to do and it's","speaker":null,"is_sponsor":0},{"start_s":992.399,"end_s":998.399,"text":"ridiculous that they haven't it's wild out there It's a Jungle Out There people","speaker":null,"is_sponsor":0},{"start_s":996.42,"end_s":1002.839,"text":"need poison in the very air they we breathe okay","speaker":null,"is_sponsor":0},{"start_s":999.899,"end_s":1008.42,"text":"godspeed to iFixit who is one of the few companies out there it seems like uh","speaker":null,"is_sponsor":0},{"start_s":1005.12,"end_s":1010.699,"text":"trying to turn our reality into slightly","speaker":null,"is_sponsor":0},{"start_s":1008.42,"end_s":1016.639,"text":"less of a corporate dystopia instead of the other way around uh kudos to you I","speaker":null,"is_sponsor":0},{"start_s":1013.22,"end_s":1018.56,"text":"fix it we both love you I love you too I","speaker":null,"is_sponsor":0},{"start_s":1016.639,"end_s":1024.5,"text":"spoke for you I'm sorry I was oh you weren't talking to me nope okay cut that","speaker":null,"is_sponsor":0},{"start_s":1020.74,"end_s":1026.66,"text":"and uh we lost you","speaker":null,"is_sponsor":0},{"start_s":1024.5,"end_s":1032.54,"text":"viewer of this video thanks for watching this talk linked uh come back","speaker":null,"is_sponsor":0},{"start_s":1030.199,"end_s":1036.439,"text":"on Wednesday it's Monday today by the time you're watching this come back soon","speaker":null,"is_sponsor":0},{"start_s":1034.4,"end_s":1042.89,"text":"we miss you I just want to clarify that I still like you I just","speaker":null,"is_sponsor":0}],"full_text":"speaking of milk products I I fix it once you to get your freaking ice cream when you go to McDonald's it's your Democratic right god-given it's in the Constitution what else is America all about if not getting ice cream when you've Freedom Liberty for all ice cream might go to McDonald's I fix it has traditionally cared about companies that make Tech products yes and now all of a sudden they've decided that they care about ice cream it kind of rubs me the wrong way to be honest the ice cream pick a lane you should probably not put ice cream on your skin rally it's it's not good you can't stop me speaking of milk products but seriously it is a real problem that McDonald's uh restaurants all over North America consistently have broken or out of order ice cream machines yeah and this the reason for this has been uh you know explored thoroughly by many people have done kind of expose little documentaries on it however iFixit is actually deciding someone's got to do something about this that is correct and you know a bit more about this than I do Jacob because you prepared the notes for this episode so what is the what's happening TLD dubs on what's wrong with the ice cream machines is so McDonald's has a partnership with this company called Taylor and they're the ones that make these ice cream machines you could say they're tailor-made yes that's exactly what I just said so sorry continue they have a service contract with McDonald's which basically means that they're the only ones that are allowed to touch those ice cream machines when something goes wrong and wouldn't you know it 25 of the profit of this company Taylor is in service calls service technician call-outs because they charge was it three hundred and fifteen dollars per 15 minutes of a call out 25 of their of their profits yeah according to I fix it wow so they are clearly incentivized to have these machines constantly in a state of disrepair so that they can go repair them for expensive so yeah in their exploration of this iFix actually bought the Taylor ice cream machine they bought one oh and so they have the machine they have the the manual all the stuff they did a tear down of it to look inside and see where where issues might be they even tested it to see what kind of issues they would have with the machine and one of the things that they talk about is how the error codes that the thing spits out are completely nonsensical the actual quote is uh the error codes generated the machine quote are nonsensical counter-intuitive and seemingly random even if you spent hours reading the manual and so wait the codes are random seemingly random oh okay they couldn't put it together like they looked through the manual they're like I don't understand anything that's going on like to the point where they they like kind of suddenly implied like do you think that the manual writer is is bad at his job or do you think it's a systemic issue meant to allow Taylor to profit off of their own crappiness so that franchisees are trapped I don't know it could be either of those oh my God you know this is yeah it's really just a dystopian situation as far as I can tell yeah it's like you would expect there to be regulation out there that would prevent this type of you know abuse but but here's the thing right the regulation is actually yeah here's the thing it gets worse okay okay so this company comes out they're called Kitsch k-y-t-c-h okay and they create this lovely little machine wait Taylor kitsch sorry Riley I'm trying to do a serious news program where I talk about milk products and freedom wait that's an actor right yes Taylor Kitsch I think he was in Savages okay catch the company throwing themselves in the in the mess which is not spelled like the actor no just to be clear um so they have a couple of hackers they put together this machine that plugs into the One USB interface on the Taylor machine and it actually translates the error codes into usable information so that franchisees would be able to tell what the hell is actually wrong with the machine and it would also crack the machine so that they were able to repair it themselves without having to wait for uh Taylor repair person so this is basically like an OBD2 port uh machine like a like a code reader so Kitsch made this device so pitch made this device and the franchisees love it because it saves the money it saves them time it allows it stops them from having down time on the ice cream machine because the ice cream machine fun fact it needs a four hour cleaning cycle and if anything goes wrong during that cycle it would have to be restarted and that requires a an employee to do that so like anytime you've like gone to McDonald's at like 3 A.M and you're like I want an ice cream they're like sorry that machine's broken that's why right it's it's a four hour cleaning cycle and during the cleaning cycle it would also like glitch out yeah so then they'd have to restart it yep and then that's on top of it like constantly breaking as well so this device as you can imagine incredibly help full and that's why McDonald's corporate wrote a letter to all their franchisees saying don't use a Kitsch you're not allowed to use a kit wait what yeah why but Riley but wait what does McDonald's get from having the machines broken they're partnered with Taylor I understand that Taylor would be incentivized to have the machines be broken so that they could go and like charge for charge McDonald's I think it's because McDonald's has a service contract with Taylor um and that cuts both ways do we do we know anything about but maybe also the contract like runs for and whether it's been renewed like they've been together for a long time a very long time uh I definitely years I don't know if it's been since ice cream was introduced at McDonald's but a very long time so I question here okay Taylor is clearly you know the bad guy in the sense that they are possibly purposefully making these machines broken far more often than they have to be in order to reap the maintenance fees that's true and who's the victim it's the customer who does who you'll get to enjoy tasty tasty ice cream as as much as they want it's also the franchisee right and so but well my question is where does McDonald's sit in all this so McDonald's signed a service contract that had that basically means that Taylor is the only one that's allowed to service their machines okay and also the victim is is as you're saying the people who are like running a McDonald's restaurant who have franchise with McDonald's so how does that work why why is why is McDonald's possibly getting a kickback from this as well I don't know how it works on the side of Taylor and how their service contract Works they probably receive some sort of payment for having for allowing Taylor to be the only one that Services their machines like that just makes Financial sense but basically the reason that McDonald's might not care about an ice cream machine going down at certain restaurants is because they're franchises they still get money from franchisees regardless they they get paid in two ways okay so this is a four percent service fee that's based on the restaurant's performance so that might be affected slightly but the big one is rent which is normally in a flat percentage of sales so you're kicking around like maybe like eight to twelve percent of whatever you're doing at McDonald's straight to corporate well I mean that's what I'm saying though is that I I feel like McDonald's the the McDonald's restaurant whose ice cream machine is broken they're not getting sales from people who are coming to buy ice cream at three in the morning because they're feeling peckish and now the person is like oh you don't have ice cream screw it I'm I'm leaving most of them might you know if it was me I might just be like you know what give me a Junior Chicken but I think a lot of people be like I want it's ice cream or bust yeah ice cream or no scream no one's screaming for anything at that point they're all crying so uh yeah I just I just I'm confused about what McDonald's is getting out of like allowing this to happen or whether they are like trapped because they have this contract with Taylor and then personally I think a company that's as profitable as McDonald's and as big as McDonald's is they are the number two largest private employer in the world so like I imagine that they would have the power to get out of this were they to not get something out of this relationship okay let's get to the like so the news development the Crux of the story is what has changed here because this this is all a scenario that has been the case for a while what is iFixit doing oh I can't wait for you to tell me more about this after this message from our sponsor now it's time for quick bits brought to you by power color and their Red Devil RX 7900 series gpus they're ready for high performance 4K gaming they run quiet and cool during long gaming sessions and the best part the swappable devil skin GPU backplates including the mesh patterned generative devil skin or the sleek and smooth intrusive devil skin thanks to the hassle-free magnetic design these bad boys are easy to install and they're available worldwide check out power colors red devil RX 7900 series gpus using the link down below that may have been confusing because Jacob said quick bits but uh and there's no quick bits in this episode but I'll tell you what there is a lot of references to milk those are the real quick bits little little milk jokes the reason that companies are allowed to do things like this is because of the Digital Millennium Copyright Act which allows companies to put digital locks on things and then not allow other people to not access them but the loophole or rather the fix that they put in the dmca in order to make it better is that every three years uh they will hear exemptions they will they'll hear proposals or calls for exemptions to that bill okay and so that's what I fix it they're proposing an exemption on a technical and Industrial Machinery which would include the ice cream machine and the issue with that is while that will fix it for individual people not everybody is a hacker not everybody has the skills to go in and make a kitchen device and then be able to fix their ice machine like ice cream machine whenever they need to what would be more helpful is if I fix it or someone like them or able to make a device like Kitsch and let franchisees use it and in order to do that they would need new legislation they need to they need Congress to reintroduce the freedom to repair act we talked about a bit on techlinked oh yeah we've talked about the multiple right to repair things yeah and obviously iFixit has been a champion of yes my question for I fix it here I mean so so they're trying to get the dmca changed so that you know crap like this cannot be uh cannot happen as much my question is I mean what what's I fix it is I fix it just being like a you know ideological Champion for the right to repair here or are they what's their business incentive we got to think like a capitalist for us obviously there is a financial incentive for them because the the thing that the freedom to repair act will do is and this is a quote from ifixit's own site it would clarify that working around digital locks when fixing things isn't a copyright violation and that making tools and software for those repairs would become legal so all products with embedded electronics are would be included with the exemption of medical devices so then all of a sudden companies like iFixit would be able to build solutions that allow you to repair devices that were normally held back by digital locks and you could get them from iFixit yes so they would be able to theoretically get a piece of the pie that tailors monopolizing they're selling pie now stop I'm sorry so this is you know fundamentally a very similar issue to the whole John Deere situation yes where there are people uh hard-working people who have you know professional equipment that they need to do their job it is integral to their to facility soft serve ice cream to people starving for it um there's with tractors I can kind of get behind it and it's like serious but when I think about like the poor poor people who aren't getting their McDonald's ice cream I just you know I don't feel as empathetic it's sad what about the franchisees yes so it sucks for them because they have to keep like bringing these people in to repair things for sure so it's very similar to the John Deere thing in that there are hard-working people with these professional equipment and they want to repair it and they want to do their work but these this insane company has decided that only they can repair it um so the way to fix this is to try and do the same thing that all of these you know right to repair bills addressing the John Deere issues specifically have tried to do which is to you know basically change the law so that it's legal to bypass these security measures that have been put into these systems only for the purpose of preventing people from repairing yeah like that's what's truly heinous about it obvious like you know we've talked about this a lot but just the idea that you would create a product and then specifically put something in that doesn't need to be there other than to prevent the person from like the owner from from from trying to fix it it's just it's just crazy so like and not for like safety reasons for profit yes and what's funny is that it's a it's a this is a part of the copyright office like the Digital Millennium Copyright Act oversees this kind of stuff yeah it's like can you have a copyright on a digital lock on someone modifying a machine that they have bought how I just don't understand how that's like because copyright actually refers to you having if you have copyright on something you have the exclusive right to copy it that's what that's where copyright comes from you're kidding I thought it had something to do with milk-based products it always does I wish but when you but when you sell somebody a machine and then they're trying to open it up and fix it because it's broken what are you copying it's like you're copying the the repair technicians who come to try and fix it that's my thing it's just stupid yeah like what if like making a mod for a game was was illegal because it was against copyright like there are some obvious like cheat like cheat mods although I don't even think those are necessarily legal I think they just break the terms of agreement for you know playing online but like you create maybe like a character mod or something in Skyrim so that you can more easily pick up a hundred wheels of cheese and bethesda's lawyers reach out to you and say you can't do that that's illegal here's the copyright it's immoral really pick up that many wheels of cheese that's the whole point of the game they just want you to enjoy cheese in moderation milk products they they they tease you with the dragons but they suck you in with the cheese wheels those products can bring great joy but also great pain I mean as soon as you get a lact taste this is the greatest talk link we've ever made so at the end of the day uh what are we uh what are the next steps here what what's what are we expecting well uh I fix it's teamed up with non-profit public knowledge to file the exemption to the law for the ice cream machines okay and this is something I fix it has already done and one for Xbox's tractors and smartphones uh so hopefully that does something but if you we really wanted you know things to change I think that's a matter of contacting local congressmen telling them that the freedom to repair Act is something you care about and you do want them to reintroduce it that you back I fix it you back public knowledge this is something you want them to do and it's ridiculous that they haven't it's wild out there It's a Jungle Out There people need poison in the very air they we breathe okay godspeed to iFixit who is one of the few companies out there it seems like uh trying to turn our reality into slightly less of a corporate dystopia instead of the other way around uh kudos to you I fix it we both love you I love you too I spoke for you I'm sorry I was oh you weren't talking to me nope okay cut that and uh we lost you viewer of this video thanks for watching this talk linked uh come back on Wednesday it's Monday today by the time you're watching this come back soon we miss you I just want to clarify that I still like you I just"}