yahtzee i admire your look
i admire your briefcase
the code the pigeon never double takes
greetings double 6.9 i haven't seen you since you came back from saving those
orphans and total babes in cambodia there isn't much time your mission today
is to identify which pc system integrator is the best for discerning
gamers we have contracted agent sarah jane cashnickel to be your secret
shopper oh and double o 6.9 do remember
to tell the audience about our sponsor if you didn't catch it the first time
around in 2018 the idea behind secret shopper is simple we go deep undercover
and order gaming systems from the top pc system integrators on the market and see
just how good the advice they give is how we get treated by their support what
the unboxing experience is like how their tech support handles a phony
nonsense technical problem and finally
who delivers the best gaming performance for the budget
now because obviously someone like me or Jake would be immediately recognized
even by voice we had to enlist the help of agent
cashnickel otherwise known as sarah from the merch
department to place our calls and
act like a absolute distress to their
tech support heroes now we've kept all
the sis from last year but to shake things up a little bit we've actually
added nzxt and Corsair so let's look on
to find out in part one who is the best at advising us on what kind of system we
should buy and of course taking our
money speaking of taking your money this video
did i mention that it's brought to you by dbrand well it's brought to you by
dbrand but also brought to you by me we teamed up with dbrand on a limited
edition product line and you can learn more at not ltdstore.com those bastards
thank you for calling dell oh god we started with dell first one is
dell how will the product you are interested in be used say personal use
or business use i hate these like ai yeah
it's like look if it's not as good as siri it's
much worse than which is already bad welcome to
canada you have reached the operator i understand that you wanted to make a
purchase how many times have you been on like a phone call and it's like enter
your credit card now or your order enter your order number and then you get on
the phone with the person they're like hi what's your name and order number
every time and uh just a quick recap for this
uh you're calling for a home purchase in
canada and you wanted to uh desktop pc
for gaming correct why did she need to confirm that it's two questions kindly
stay on the line i'll connect the call now and then thank you for calling it
out and have a nice day that's fine i'd
rather have an operator that sends you to definitely the right place
than be stuck in robot call directing landfills yeah exactly okay so that was
pretty quick five-minute hold it's not bad yeah it's not great do you like to
uh finance finances computer the product qualifies for 12 months no interest of
course dell's going to try to sell their financing before they even talk about
the computer they're not even are they even a computer sales company or are they
financing we don't have any price yet we don't even have a computer she doesn't
know what we want already asking for financing what are the odds they try to
sell us a warranty before we even pick the computer i don't know
all right so can you confirm the price on the desktop gaming
alienware is that r11 or r10
did she just ask wait what did she just ask what system we're buying yeah she
just asked what system we're buying um can you confirm the price on it no you
confirm the price on it so do you like to use this only for gaming or you also
use it for your regular computing okay that's a good question yeah but what
gaming computer can't like doesn't matter that's a fair question because if it's
only for gaming it might not need you know ryzen for example
it might it will be mainly used for gaming but it
would be nice if it could do all of the above um i also would like to change my
budget to two grand instead of 1500 if
that's possible okay how about the antivirus like we
have uh antivirus it's a protection software for your pc is it for you like
me to add this on the court and send it to you we
this is a gaming system this gaming system we still don't know what CPU and
graphics card are in it and you've already tried to sell us financing in an
anti-virus yeah yeah yeah how about the warranty like if something goes wrong
either with the hardware or software oh
come on i called it dell told me they told me
last time that they had used secret shopper as a training tool and they were
revising their practices they have revised nothing
that's all right so how would you take care of the hardware and software issues if
something goes wrong if you consider buying right now you're getting at the deal price and i can
offer you a good discount no that's okay okay so we declined it twice so far okay
for the warranty i'm still keeping these fingers up so in terms of the configuration what is your requirement
do you want an ie7 processor or an i5 processor this is just some random
person calling on the phone they probably don't know what that means what's an i7 what's an i5 um i'll go
with an i7 if that fits in my budget
like i told you how much money i have to spend you tell me what i'm getting yeah like you're buying such an expensive
gaming computer if something goes wrong you don't need to send the computer back
to them we are gonna send then certified technician to your home along with the
party no this is the sales pitch so that's the reason we are suggesting
you to take the warranty oh no
no that's all right okay i'm just looking for the computer okay
all right thank you though that's three times
so we have an unit uh i7 processor
uh 8gb memory do you want 8gb or more i'm not sure
whatever you would suggest would be great when you call up and you say
here's how much money i have to spend you're a dream customer yeah because
that allows the sales representative to
tailor build something exactly right yeah you don't you don't have to guess
at what compromises they will be wanting to make
so instead of paying the total amount at once you can finance it and for the
first one year there is no interest yeah financing twice
no i think we're just gonna i'm just gonna pay in full okay all right and do
you also need a gaming monitor along with this desktop
no i already have one available to me that's fine i got no problem with that
dell makes some sweet displays so i'm not charging
anything for the warranty okay so we are offering you one year for free so by
declining it three times we get one year for free that's the default and also
you're getting a dedicated graphic card NVIDIA GeForce gtx 1660 ti okay cool
that sounds great two grand whoo where's the graphics card upsell
where's the where's the advice to go i5 and better graphics card none all they
wanted was warranty and finance and for extra hundred dollars you can also
upgrade the chassis options like
500 watts safely that's not a chassis option
you're right now getting only 360 watts
360 watt power supply would it end up
going over my budget there that's the real question thank you sarah i gave you
my budget you tell me what i'm buying
uh i can get you for fifty dollars okay she
said i can give it to you for fifty dollars what like what's our i don't
know what my total is right now for extra 30 you can get a better wireless
card killer it will be three times more faster so do
you want me to act three times faster um as long as it fits in my budget
thank you sarah 512 gb SSD plus 1
150 stop telling us how much the upgrade
costs we don't know how much for spending we have no context for it up
until this point the dell representative
has tried to upsell us CPU
side panels power supply
and storage while shipping a 1660 ti in a 2 000
canadian dollar gaming system and you said you're not in financing
your email and reply no problem three times financing oh here's our quote okay
wait what do we got here dell g that's not even alienware
what why are they selling us a regular dell system did we call the alienware
number like on the alienware website yeah like i went on alienware.com and
the number it gives you is like the dell number i just want to see my price okay so we
got a 512 gig
and that two yeah one terabyte hard drive no
single channel RAM oh brutal 29 33 ah that's okay single
channel though yeah oh but we got we got killer wireless and
they gave us a mcafee trial for 30 days and this is with a 600 discount
what is premium support for years yeah what is that doing so did we get up
sold on the warranty anyways
what the hell is that doing on there with on-site service after remote
diagnosis three-year extended let's see maybe they put it on there and gave us
it for free because if we go to the top here it says 1968.99
and on the bottom 1967.99 so i guess
the original price back well she said 600 bucks off though yeah but that's not
even represented in any way on the itemized
invoice yeah it's not a very clear invoice no i i think honestly you know
what i think mm-hmm i think what 600 off is nonsense mcafee
live sense consumer 12 month subscription
they put the antivirus on
this should be illegal this probably is illegal unless it's
free i don't know unless it's free but we don't know because there's no transparency whatsoever yeah they just
give you a total and tax pretty much i would call this predatory but i don't
think this phone rep knows enough to prey on anyone um i was just hoping i
could pay for my pc now visa or master or on financing um
i'll be paying with visa please
fourth time why didn't you do it on monthly payment you get one year no
interest fifth time
um i'll just be playing so do i have your permission to charge
two thousand one hundred and ninety nine dollars thirty nine cents yes you do
your help has been awesome thank you oh sarah you're so kind
poor sarah doesn't know how hard she just got screwed over between the
extended warranty the anti-virus and the financing what was about ten times they
tried to upsell us stuff we said we didn't want i'm willing to bet that if
we had talked to an alienware trained salesperson we probably wouldn't have
had this experience if they even exist if they even exist anymore yeah you know
what just throw up an image of something from dbrand i don't even care what it
looks like dell doesn't deserve the product placement hopefully hp is better
than for calling hb canada and welcome to our back to school sale my name is
how can i help you today that's a nice greeting hi there i'm interested in
perching a desktop gaming pc i don't have anything in particular in mind
that's why i was hoping you could help me out but i would like to mention that
my budget is 2 000 canadian
you tell i'm nervous now you're doing great sir
two minutes two minutes that's reasonable if like
music was moist this would be moist music
all right hello hi there yeah so thank
so it was able to pull up something here it's an omen gaming lap i mean that's
not easy oh it's close uh it has the i7 processor already and
also the graphics card for this one is the 260 already so it is capable of any
other like fortnite uh league of legends like apex
and pubg also and high resolution that's exactly what
i'm looking for well originally it's 1849
but uh it's on sale right now for one thousand six hundred ninety nine saved
us quite a few bucks we told him we had two grand to spend and he's like here's a 1600 config
is that a chicken it sounded like a rooster does he play like farm simulator
on this other monitor hello
he's gone
he called back okay but to my personal phone they told
me that uh this computer is securely out of stock oh
that's not good oh um do you have any other recommendations that are within my
budget first well it's good that he did that's
um 2049. but true
i'll just going to provide you another 50 on this one
so it will just go in
1099.99 yeah that would be perfect that's right within my budget oh so he
made it work all right so she laughing at the rooster the
rooster is hilarious
it's so close to the phone it's so loud like is the rooster in his house
give this guy a raise yeah i like this guy and give the rooster a raise
i want to meet this rooster this rooster works hard it's like wake
up do you have um roosters around you
she finally does this because i'm working at home oh that's awesome
i love i love roosters it sounds adorable
adorable it sounds terrifying
2070 super 2070 super for 2 000
canadians it's about 1500 us dollars that's pretty good very reasonable
remember we made this video before our tx 3000 series was announced so far hp
absolutely destroyed dell 1660 ti versus a 2070 super way better
spec way more knowledgeable representative
overall better experience asked us questions and then responded to them
instead of just reading off of a script when that item wasn't in stock gave us a
better one and gave us a discount to make it fit in our budget make sure it could fit in our budget the one thing
they did wrong ironically was not offering us the antivirus and extended
warranty and financing giving the customer choice is not a bad thing it's
when you cram it down the customer's throat that's when you're a jerk yeah
like five times next up is i buy power this is this is gonna be an interesting
one oh 32 minutes
let me help you hi there i'm looking to purchase a
desktop pc for gaming hoping you could help me out with that um i do want to
mention though that my budget is fifteen hundred dollars okay so we've changed
from canadian pricing to usd now let me see what's available um and then what
kind of titles do you play what are you expecting get out of it um i pretty much
just game so i'd be playing call of duty modern warfare minecraft gta and i also
like to stream sometimes so i'm hoping for something that could do
that as well hmm she's got to make sure she's giving the same requirements to everyone so we
got to make sure we keep that in mind all right um i we do have a system
that's actually pretty solid it has a better video card than some of the other
models in this price range okay he goes straight for the video card
it is a ryzen system yeah so this would be the one then it's going to give you
the most performance you can get with this budget that's a bold claim i mean
he went right to it for rtx 2070 super
16 gigs at 3200 RGB memory if you care
about that 3200 RAM too wow and it's a 512 and about two so that's really the
only shortcoming on the build is that the storage may not be quite as much as
you want but that is an easy upgrade to get installed later that's fair yeah
that's fair if you can scrape together fifteen hundred dollars for a gaming rig
presumably you can spend fifty dollars on a hard drive three months from now um
the one that you were just telling me about sounds perfect it sounds exactly
like what i'm looking for wow that was quick i mean after 30
minutes on hold okay if that looks good we do have a coupon code that'll
actually help you out a little bit hopefully that will keep it under budget with the taxes it'll take 50 off that
total and he's knocking another 50 bucks off
what a guy so here's where i buy power
got interesting their website would not accept our postal code so we're calling
them back oh let me check with our team um sometimes
there's an issue where maybe the system doesn't detect that as a valid one okay
one moment okay no worries thank you they're gonna help us
are they sarah how naive we didn't have to wait as long this time
thank goodness
if for some reason there is an issue and it's not resolved tonight
it should be tomorrow at this point if i'm a customer i'm done i already waited
an hour on the phone
um the zip code finally worked and now
we can order the pc finally
oh oh as soon as i went to submit it it
went away again now i have to call them because this isn't working
hi there i am um purchasing a pc through your online
form i am purchasing a pc through your online form
you can tell she's just nervous like if you know her it's great though because
yeah though it's perfect that's the persona we want actually unfortunately
running into the same problem their internal system won't even i bet you
their internal system is just their website so what we ended up doing is i
just tried a different credit card and like a different address and it ended up
working i still i can't believe we even gave them our money
let's see if cyberpower managed to actually recommend a config this time um
hi i was looking to purchase a desktop gaming pc okay sure like uh let me
transfer you to a software whole page party
transfer to your sales rep hold please yeah pardon transfers anyways hello yes
how can i help you hi i'm looking to purchase a desktop gaming pc but i'm not
really sure what would be best in my budget so i was hoping you could help me
out are you on the website right now to walk you through it um i am on the
website provide advice now on the very right there's the ecpc
builder yes start with that and after that read a little bit like uh you have more
questions that calls back and we'll most likely uh this will be it'll filter 90
of the questions and the other 10 we could help this is just a roundabout
way of saying we don't offer advice should i just pick one
like what's the there's like a lot of options
wait did this just take everything under 1500 and vomit it onto a page looks like
it i'm mickey so they have ultra best better and good okay in fairness that
ultra config is looking pretty sweet it's too expensive
so it seems like it's just sort of it's sorted by FPS in this game
yeah that's not bad well let's see 150
that's not stupid but it didn't even ask us for the game
you're you're just giving it a pass it was bs it didn't even it
happened to be the right game it was not that clear no it didn't ask at all
um i called a few minutes ago in regards to purchasing a desktop gaming pc it
gave me a few options but i was hoping you could help me pick which one you
believe would be the best if you want people to buy something
try to narrow down their options they're just going to get overwhelmed if you
show them 30 things in your price that's a free tech tip yeah all ordered on
website can't be customized you can cook into any of those packages
pick and choose whatever pulse you know what we asked and we will build the
system according to the parts you selected for gaming system
um you just need to make sure you choose a
decent speed CPU and video card is running what does that mean
um streaming goes uh you wouldn't need to get a video
capture what no you wouldn't obs man shadow play yeah or that
yeah you can go in there go into the configuration page and choose whatever
parts you want to download to to make it fit your budget okay um what part would
you suggest i downgrade okay okay seriously really lead
oh you suck dude back to 2018.
that that's really up to you if you want to keep going you want to go with the 99
055 that's a very decent okay
sure surf
i could cry right now this is so brutal i guess that's the one that i'll go with
then i guess you just lost the game i think this is actually worse than just
straight up saying we don't recommend parts he basically said it's up to me to
do whatever i want even though i told him i don't know anything about pcs she
gave him so many yeah like so she let
him on so hard he led him to water and he was like
will not drink this is clearly watered down diet pepsi will not drink it i will
drink it i'll drink to that
it's so bad
origin okay i have high hopes for this experience super low hopes for this bag
yeah um i haven't had a chance to look at your website at all so um if you
could help me put something together or find something on your website that
works that would be awesome yeah i'd definitely be more than happy to are you on our website by the time you're so
enthusiastic it's great i am yes okay awesome and are you looking for a
desktop or a laptop by chance a desktop what is the main uh planned
usage for the system if you don't mind me asking yeah no worries i'm gonna be using it
mainly for gaming okay um and i also stream oh perfect okay we can definitely
pick you up for that he is so nice to talk
so happy i would call origin just because i'm kind of lonely and i want to
hear a friendly voice uh fifteen hundred dollars before tax before okay so in
this case the one i would recommend because it's going to start pretty much
almost at 1500 with the base part it's going to be our neuron desktop it's
going to be the second option there under the corona do you see that one
okay or now here's our problem origin is more of a boutique like you're paying
for looks you're paying for really nice build quality someone who wants to talk
to you as somebody who's going to give you a free t-shirt in the box like yeah
whoa you see that you just got bamboozled you
see that whoa okay
so that picture oh look at this sexy case
yeah you're getting a Corsair 175r unless you want to upgrade yeah let's go
ahead and scroll down to CPU uh which is going to be your processor i don't like
that CPU for this price though oh they're going to get you again for the
thermal compound 15 dollars you're buying an entire tube yeah of nth2 if we
go with AMD it will push it up to 1522 so i think we are going to have to stick
with Intel on what planet is an AMD processor a worse value right now yeah
where's my 3600 it's like they're pretty configured systems yeah that's rough
that's really rough quick question do you need to have wi-fi on the system
um not necessarily no necessarily okay great because that's actually the only
difference with the motherboards we offer some have wi-fi integrated some do
not it's not the only difference i'd say from a regular consumer
standpoint it's probably the biggest one that matters
now it's just looking at the other options we have here the one that i
would recommend upgrading to would be the 2060 super the only thing is that
unfortunately that one does cost an additional 206 so that would push it
above the 1500 budget
so leave it with the 1660 super for now which is the fault um and know that in
the future the graphics card is usually what gets upgraded the most throughout
the years yeah i mean so that's your sales pitch is hey
it sucks right now but don't worry you can just
spend more later why don't they just sell computers that are a reasonable
price um leave it with the 250 cg barracuda that it already has it's a
solid state drive so it's still going to be extremely fast whoa
we are only getting a two and a half inch
basic 250 giga state SSD yeah what are
those worth these days 40 bucks uh cool yeah so that's actually
pretty much it for the system anything else below that that you see it's really
just optional like accessories or if you want to even possibly upgrade the
warranty uh but this in this case would probably be so did people actually buy
these computers like it ships in a crate
so why are they spending like 50 on a crate
well there's your problem yeah it's like buying a bmw like 323i just buy an
expensive jetta like why are you buying a bmw you clearly can't afford it
spoken like a bmw owner who drives around with bmw driving
gloves i almost lost them today
he like guided me through the whole website we put together my pc
and now we can buy it and it's still
under budget that was great
the only problem was i could hear myself
every time i talked this is probably what real people are like when they buy
stuff from origin they're like wow so great under budget
except my computer is gonna be half the speed of all the other ones i don't know
what to expect from Corsair because on the one hand they're Corsair they're
like pretty good when it comes to customer support on the other hand they
clearly thought they had a lot to learn and went and bought origin yeah so let's
see the model of your system please i actually don't have a system i was
hoping that you could help me pick one out okay um so i'm actually i'm the
technical support not the web store but i can take your information and transfer
you to them he's probably just breathing normally
it's just got the mic close to his face this is painful
for 20 32 minutes so we waited on hold for 30 minutes with
Corsair i just wanted to call back and see if you had any other suggestions the
only phone lines that i know of that are that are supposed to be down right now
is the Corsair tech support
uh which is for the peripherals yeah like for the components
and the web store should be open i'm gonna try transferring you now okay
back to whole
so we've been on hold with Corsair again for 12 minutes and 50 seconds so i
think we're just gonna give up on this one and try another one
frickin wrecked if there was some indication
like hey your 10th and q like
imagine that and especially at the prices they charge for the Corsair one
and their vengeance machines like the vengeance ones are kind of closer to
what it would cost to diy it they're closer yeah than a
Corsair one the point is of course there one in particular that's a premium
product i expect someone to answer the phone yeah so the reason that they close
their support lines because there were so many customer service inquiries
during covid that they were just doing emails because they were trying to catch up one thing i noticed
after the fact is that they don't actually have any computers that fit in
the price point but which i guess saved us some
work sort of yeah that it took an hour to figure that out yeah unfortunately i
have very high hopes for maingear because they specifically told me last
time that they were had a strategy to address these
sort of you know fixed budget lower tier systems that don't have a
thousand dollars worth of chrome fittings in them yeah exactly i'm
watching you wallace five minutes that's not entirely
unreasonable thank you for calling me here this is not third how can i help you today good greeting
hi there i'm interested in purchasing a desktop gaming pc
um my budget is around fifteen hundred dollars i'm hoping you could help me out
with finding something that fits my budget
well definitely um so first off uh what sort of games were
you looking to play good question thank you main gear kind of the most
important thing yep what are you using the computer for yeah are you playing league of legends pick up a computer off
the side of the road and take it home yeah you know don't buy a main gear yeah are you
thinking of also doing any kind of streaming or anything like that as well video editing uh recording gameplay or
mostly good question thank you thank you i do stream sometimes so it would be
great to have a pc that fits within that best option that we have for you is
probably going to be one of our vibe systems they're not
extremely uh oh 749 that's cheap hey
see this is what they're talking about they call it esports
perfect there you go an extremely light fancy chassis it's a fairly simple
straightforward black chassis with a tempered glass soft panel uh but it's
pretty modern case too ryzen rising across the board yeah who
was it who told us oh i'm sorry you can't afford AMD origin there are kind
of pre-configured options for the vibe at different price points and you'd
actually fall right in uh the stage three out of four not a big fan of that
rtx 2060 it's better than a 1660 ti that
storage configuration is better though it already includes our hard drive and
not to mention that it is uh a cool hundred dollars cheaper than
origins yeah and they're using the AMD included cooler
because duh it's fine it's a 3600x
you could easily knock out 120 plus frames a second on anything on mac
settings really you got to be careful with claims like that mr otherwise knowledgeable main
gear guy sounds good thank you so much for your help um i really appreciate it
what a stark contrast from dell maingear has definitely improved yeah they met my
expectations they were not the best value no but i wasn't expecting that
well we don't know that yet maybe the other ones we get are crappy but they have 2070 supers in them it's
pretty hard to just be that crappy but what they have managed to do is have a
reasonable budget offering yeah while still offering a main gear sales
experience and it wasn't absurd compared to what origen offered and they even
have stuff that goes down to 750 bucks yes that's
that's a good budget for somebody that needs something cheap
is there is it not even ringing today's the 6th checks are watch
it's closed
so i just attempted to call nzxt and it seems as though their support lines are
currently unavailable due to covid so we
are going to have to how do you keep your business going without sales lines
i don't know but i mean apparently Corsair was a similar thing as far as we
can tell neither of the two people we tried to add made it through of course they're in
nzxt both that's hilarious so we ended
up with exactly who we had last time
sorry guys we tried we tried to make this video
without you know involving dbrand and their expensive stickers but they just
wanted to sponsor it so hard that we cave so we created two custom skins one
that we're calling beautiful face and another one that we're calling sticker
bomb it's the same great d brand quality that you've come to expect but prettier
so you can get the wait what is this the Linus tear and the Anthony tier no no no
we all know the face one is super cool Anthony would like it too so if you
think you can make the right choice for yourself head over to new and improved
LTT Store.com seriously guys wtf and they will give you some helpful guidance
on choosing the right skin for your device so make sure you're subscribed so
you don't miss any of them we're gonna be benchmarking these systems i'm boxing
them we're going to be wrecking them and getting their tech support to fix it for
us over the phone it's going to be or at least try to or at least try we're going
to try good luck dell sure
oh let's just all right see you later
oh