WEBVTT

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yahtzee i admire your look

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i admire your briefcase

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the code the pigeon never double takes

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greetings double 6.9 i haven't seen you since you came back from saving those

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orphans and total babes in cambodia there isn't much time your mission today

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is to identify which pc system integrator is the best for discerning

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gamers we have contracted agent sarah jane cashnickel to be your secret

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shopper oh and double o 6.9 do remember

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to tell the audience about our sponsor if you didn't catch it the first time

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around in 2018 the idea behind secret shopper is simple we go deep undercover

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and order gaming systems from the top pc system integrators on the market and see

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just how good the advice they give is how we get treated by their support what

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the unboxing experience is like how their tech support handles a phony

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nonsense technical problem and finally

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who delivers the best gaming performance for the budget

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now because obviously someone like me or Jake would be immediately recognized

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even by voice we had to enlist the help of agent

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cashnickel otherwise known as sarah from the merch

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department to place our calls and

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act like a absolute distress to their

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tech support heroes now we've kept all

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the sis from last year but to shake things up a little bit we've actually

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added nzxt and Corsair so let's look on

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to find out in part one who is the best at advising us on what kind of system we

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should buy and of course taking our

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money speaking of taking your money this video

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did i mention that it's brought to you by dbrand well it's brought to you by

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dbrand but also brought to you by me we teamed up with dbrand on a limited

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edition product line and you can learn more at not ltdstore.com those bastards

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thank you for calling dell oh god we started with dell first one is

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dell how will the product you are interested in be used say personal use

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or business use i hate these like ai yeah

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it's like look if it's not as good as siri it's

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much worse than which is already bad welcome to

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canada you have reached the operator i understand that you wanted to make a

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purchase how many times have you been on like a phone call and it's like enter

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your credit card now or your order enter your order number and then you get on

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the phone with the person they're like hi what's your name and order number

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every time and uh just a quick recap for this

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uh you're calling for a home purchase in

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canada and you wanted to uh desktop pc

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for gaming correct why did she need to confirm that it's two questions kindly

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stay on the line i'll connect the call now and then thank you for calling it

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out and have a nice day that's fine i'd

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rather have an operator that sends you to definitely the right place

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than be stuck in robot call directing landfills yeah exactly okay so that was

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pretty quick five-minute hold it's not bad yeah it's not great do you like to

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uh finance finances computer the product qualifies for 12 months no interest of

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course dell's going to try to sell their financing before they even talk about

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the computer they're not even are they even a computer sales company or are they

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financing we don't have any price yet we don't even have a computer she doesn't

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know what we want already asking for financing what are the odds they try to

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sell us a warranty before we even pick the computer i don't know

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all right so can you confirm the price on the desktop gaming

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alienware is that r11 or r10

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did she just ask wait what did she just ask what system we're buying yeah she

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just asked what system we're buying um can you confirm the price on it no you

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confirm the price on it so do you like to use this only for gaming or you also

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use it for your regular computing okay that's a good question yeah but what

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gaming computer can't like doesn't matter that's a fair question because if it's

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only for gaming it might not need you know ryzen for example

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it might it will be mainly used for gaming but it

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would be nice if it could do all of the above um i also would like to change my

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budget to two grand instead of 1500 if

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that's possible okay how about the antivirus like we

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have uh antivirus it's a protection software for your pc is it for you like

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me to add this on the court and send it to you we

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this is a gaming system this gaming system we still don't know what CPU and

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graphics card are in it and you've already tried to sell us financing in an

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anti-virus yeah yeah yeah how about the warranty like if something goes wrong

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either with the hardware or software oh

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come on i called it dell told me they told me

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last time that they had used secret shopper as a training tool and they were

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revising their practices they have revised nothing

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that's all right so how would you take care of the hardware and software issues if

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something goes wrong if you consider buying right now you're getting at the deal price and i can

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offer you a good discount no that's okay okay so we declined it twice so far okay

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for the warranty i'm still keeping these fingers up so in terms of the configuration what is your requirement

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do you want an ie7 processor or an i5 processor this is just some random

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person calling on the phone they probably don't know what that means what's an i7 what's an i5 um i'll go

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with an i7 if that fits in my budget

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like i told you how much money i have to spend you tell me what i'm getting yeah like you're buying such an expensive

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gaming computer if something goes wrong you don't need to send the computer back

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to them we are gonna send then certified technician to your home along with the

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party no this is the sales pitch so that's the reason we are suggesting

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you to take the warranty oh no

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no that's all right okay i'm just looking for the computer okay

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all right thank you though that's three times

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so we have an unit uh i7 processor

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uh 8gb memory do you want 8gb or more i'm not sure

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whatever you would suggest would be great when you call up and you say

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here's how much money i have to spend you're a dream customer yeah because

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that allows the sales representative to

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tailor build something exactly right yeah you don't you don't have to guess

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at what compromises they will be wanting to make

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so instead of paying the total amount at once you can finance it and for the

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first one year there is no interest yeah financing twice

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no i think we're just gonna i'm just gonna pay in full okay all right and do

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you also need a gaming monitor along with this desktop

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no i already have one available to me that's fine i got no problem with that

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dell makes some sweet displays so i'm not charging

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anything for the warranty okay so we are offering you one year for free so by

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declining it three times we get one year for free that's the default and also

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you're getting a dedicated graphic card NVIDIA GeForce gtx 1660 ti okay cool

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that sounds great two grand whoo where's the graphics card upsell

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where's the where's the advice to go i5 and better graphics card none all they

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wanted was warranty and finance and for extra hundred dollars you can also

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upgrade the chassis options like

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500 watts safely that's not a chassis option

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you're right now getting only 360 watts

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360 watt power supply would it end up

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going over my budget there that's the real question thank you sarah i gave you

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my budget you tell me what i'm buying

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uh i can get you for fifty dollars okay she

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said i can give it to you for fifty dollars what like what's our i don't

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know what my total is right now for extra 30 you can get a better wireless

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card killer it will be three times more faster so do

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you want me to act three times faster um as long as it fits in my budget

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thank you sarah 512 gb SSD plus 1

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150 stop telling us how much the upgrade

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costs we don't know how much for spending we have no context for it up

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until this point the dell representative

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has tried to upsell us CPU

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side panels power supply

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and storage while shipping a 1660 ti in a 2 000

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canadian dollar gaming system and you said you're not in financing

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your email and reply no problem three times financing oh here's our quote okay

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wait what do we got here dell g that's not even alienware

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what why are they selling us a regular dell system did we call the alienware

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number like on the alienware website yeah like i went on alienware.com and

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the number it gives you is like the dell number i just want to see my price okay so we

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got a 512 gig

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and that two yeah one terabyte hard drive no

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single channel RAM oh brutal 29 33 ah that's okay single

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channel though yeah oh but we got we got killer wireless and

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they gave us a mcafee trial for 30 days and this is with a 600 discount

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what is premium support for years yeah what is that doing so did we get up

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sold on the warranty anyways

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what the hell is that doing on there with on-site service after remote

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diagnosis three-year extended let's see maybe they put it on there and gave us

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it for free because if we go to the top here it says 1968.99

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and on the bottom 1967.99 so i guess

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the original price back well she said 600 bucks off though yeah but that's not

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even represented in any way on the itemized

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invoice yeah it's not a very clear invoice no i i think honestly you know

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what i think mm-hmm i think what 600 off is nonsense mcafee

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live sense consumer 12 month subscription

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they put the antivirus on

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this should be illegal this probably is illegal unless it's

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free i don't know unless it's free but we don't know because there's no transparency whatsoever yeah they just

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give you a total and tax pretty much i would call this predatory but i don't

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think this phone rep knows enough to prey on anyone um i was just hoping i

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could pay for my pc now visa or master or on financing um

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i'll be paying with visa please

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fourth time why didn't you do it on monthly payment you get one year no

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interest fifth time

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um i'll just be playing so do i have your permission to charge

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two thousand one hundred and ninety nine dollars thirty nine cents yes you do

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your help has been awesome thank you oh sarah you're so kind

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poor sarah doesn't know how hard she just got screwed over between the

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extended warranty the anti-virus and the financing what was about ten times they

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tried to upsell us stuff we said we didn't want i'm willing to bet that if

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we had talked to an alienware trained salesperson we probably wouldn't have

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had this experience if they even exist if they even exist anymore yeah you know

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what just throw up an image of something from dbrand i don't even care what it

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looks like dell doesn't deserve the product placement hopefully hp is better

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than for calling hb canada and welcome to our back to school sale my name is

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how can i help you today that's a nice greeting hi there i'm interested in

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perching a desktop gaming pc i don't have anything in particular in mind

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that's why i was hoping you could help me out but i would like to mention that

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my budget is 2 000 canadian

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you tell i'm nervous now you're doing great sir

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two minutes two minutes that's reasonable if like

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music was moist this would be moist music

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all right hello hi there yeah so thank

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so it was able to pull up something here it's an omen gaming lap i mean that's

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not easy oh it's close uh it has the i7 processor already and

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also the graphics card for this one is the 260 already so it is capable of any

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other like fortnite uh league of legends like apex

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and pubg also and high resolution that's exactly what

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i'm looking for well originally it's 1849

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but uh it's on sale right now for one thousand six hundred ninety nine saved

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us quite a few bucks we told him we had two grand to spend and he's like here's a 1600 config

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is that a chicken it sounded like a rooster does he play like farm simulator

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on this other monitor hello

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he's gone

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he called back okay but to my personal phone they told

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me that uh this computer is securely out of stock oh

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that's not good oh um do you have any other recommendations that are within my

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budget first well it's good that he did that's

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um 2049. but true

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i'll just going to provide you another 50 on this one

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so it will just go in

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1099.99 yeah that would be perfect that's right within my budget oh so he

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made it work all right so she laughing at the rooster the

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rooster is hilarious

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it's so close to the phone it's so loud like is the rooster in his house

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give this guy a raise yeah i like this guy and give the rooster a raise

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i want to meet this rooster this rooster works hard it's like wake

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up do you have um roosters around you

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she finally does this because i'm working at home oh that's awesome

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i love i love roosters it sounds adorable

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adorable it sounds terrifying

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2070 super 2070 super for 2 000

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canadians it's about 1500 us dollars that's pretty good very reasonable

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remember we made this video before our tx 3000 series was announced so far hp

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absolutely destroyed dell 1660 ti versus a 2070 super way better

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spec way more knowledgeable representative

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overall better experience asked us questions and then responded to them

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instead of just reading off of a script when that item wasn't in stock gave us a

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better one and gave us a discount to make it fit in our budget make sure it could fit in our budget the one thing

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they did wrong ironically was not offering us the antivirus and extended

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warranty and financing giving the customer choice is not a bad thing it's

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when you cram it down the customer's throat that's when you're a jerk yeah

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like five times next up is i buy power this is this is gonna be an interesting

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one oh 32 minutes

00:16:12.800 --> 00:16:18.800
let me help you hi there i'm looking to purchase a

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desktop pc for gaming hoping you could help me out with that um i do want to

00:16:20.560 --> 00:16:27.040
mention though that my budget is fifteen hundred dollars okay so we've changed

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from canadian pricing to usd now let me see what's available um and then what

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kind of titles do you play what are you expecting get out of it um i pretty much

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just game so i'd be playing call of duty modern warfare minecraft gta and i also

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like to stream sometimes so i'm hoping for something that could do

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that as well hmm she's got to make sure she's giving the same requirements to everyone so we

00:16:48.480 --> 00:16:54.639
got to make sure we keep that in mind all right um i we do have a system

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that's actually pretty solid it has a better video card than some of the other

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models in this price range okay he goes straight for the video card

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it is a ryzen system yeah so this would be the one then it's going to give you

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the most performance you can get with this budget that's a bold claim i mean

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he went right to it for rtx 2070 super

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16 gigs at 3200 RGB memory if you care

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about that 3200 RAM too wow and it's a 512 and about two so that's really the

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only shortcoming on the build is that the storage may not be quite as much as

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you want but that is an easy upgrade to get installed later that's fair yeah

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that's fair if you can scrape together fifteen hundred dollars for a gaming rig

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presumably you can spend fifty dollars on a hard drive three months from now um

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the one that you were just telling me about sounds perfect it sounds exactly

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like what i'm looking for wow that was quick i mean after 30

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minutes on hold okay if that looks good we do have a coupon code that'll

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actually help you out a little bit hopefully that will keep it under budget with the taxes it'll take 50 off that

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total and he's knocking another 50 bucks off

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what a guy so here's where i buy power

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got interesting their website would not accept our postal code so we're calling

00:18:06.080 --> 00:18:11.120
them back oh let me check with our team um sometimes

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there's an issue where maybe the system doesn't detect that as a valid one okay

00:18:13.120 --> 00:18:19.440
one moment okay no worries thank you they're gonna help us

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are they sarah how naive we didn't have to wait as long this time

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thank goodness

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if for some reason there is an issue and it's not resolved tonight

00:18:30.400 --> 00:18:37.520
it should be tomorrow at this point if i'm a customer i'm done i already waited

00:18:34.559 --> 00:18:37.520
an hour on the phone

00:18:40.240 --> 00:18:45.440
um the zip code finally worked and now

00:18:43.440 --> 00:18:48.559
we can order the pc finally

00:18:47.840 --> 00:18:54.160
oh oh as soon as i went to submit it it

00:18:51.200 --> 00:18:59.200
went away again now i have to call them because this isn't working

00:18:56.720 --> 00:19:05.440
hi there i am um purchasing a pc through your online

00:19:02.880 --> 00:19:08.880
form i am purchasing a pc through your online form

00:19:07.120 --> 00:19:11.679
you can tell she's just nervous like if you know her it's great though because

00:19:10.559 --> 00:19:15.360
yeah though it's perfect that's the persona we want actually unfortunately

00:19:13.840 --> 00:19:18.720
running into the same problem their internal system won't even i bet you

00:19:16.960 --> 00:19:22.640
their internal system is just their website so what we ended up doing is i

00:19:20.559 --> 00:19:26.480
just tried a different credit card and like a different address and it ended up

00:19:24.400 --> 00:19:29.200
working i still i can't believe we even gave them our money

00:19:31.760 --> 00:19:38.559
let's see if cyberpower managed to actually recommend a config this time um

00:19:35.600 --> 00:19:44.160
hi i was looking to purchase a desktop gaming pc okay sure like uh let me

00:19:41.679 --> 00:19:47.840
transfer you to a software whole page party

00:19:46.160 --> 00:19:52.400
transfer to your sales rep hold please yeah pardon transfers anyways hello yes

00:19:50.559 --> 00:19:57.600
how can i help you hi i'm looking to purchase a desktop gaming pc but i'm not

00:19:55.280 --> 00:20:01.280
really sure what would be best in my budget so i was hoping you could help me

00:19:59.440 --> 00:20:05.360
out are you on the website right now to walk you through it um i am on the

00:20:03.280 --> 00:20:09.520
website provide advice now on the very right there's the ecpc

00:20:08.240 --> 00:20:14.240
builder yes start with that and after that read a little bit like uh you have more

00:20:12.480 --> 00:20:19.600
questions that calls back and we'll most likely uh this will be it'll filter 90

00:20:16.960 --> 00:20:22.880
of the questions and the other 10 we could help this is just a roundabout

00:20:21.200 --> 00:20:26.000
way of saying we don't offer advice should i just pick one

00:20:24.799 --> 00:20:30.480
like what's the there's like a lot of options

00:20:28.159 --> 00:20:36.799
wait did this just take everything under 1500 and vomit it onto a page looks like

00:20:34.159 --> 00:20:41.440
it i'm mickey so they have ultra best better and good okay in fairness that

00:20:39.360 --> 00:20:45.360
ultra config is looking pretty sweet it's too expensive

00:20:43.120 --> 00:20:50.720
so it seems like it's just sort of it's sorted by FPS in this game

00:20:47.600 --> 00:20:52.799
yeah that's not bad well let's see 150

00:20:50.720 --> 00:20:56.640
that's not stupid but it didn't even ask us for the game

00:20:54.080 --> 00:21:01.039
you're you're just giving it a pass it was bs it didn't even it

00:20:59.039 --> 00:21:06.240
happened to be the right game it was not that clear no it didn't ask at all

00:21:04.000 --> 00:21:11.039
um i called a few minutes ago in regards to purchasing a desktop gaming pc it

00:21:09.280 --> 00:21:15.679
gave me a few options but i was hoping you could help me pick which one you

00:21:13.760 --> 00:21:19.440
believe would be the best if you want people to buy something

00:21:17.600 --> 00:21:22.720
try to narrow down their options they're just going to get overwhelmed if you

00:21:20.720 --> 00:21:27.360
show them 30 things in your price that's a free tech tip yeah all ordered on

00:21:25.200 --> 00:21:32.159
website can't be customized you can cook into any of those packages

00:21:30.159 --> 00:21:35.440
pick and choose whatever pulse you know what we asked and we will build the

00:21:33.840 --> 00:21:41.120
system according to the parts you selected for gaming system

00:21:38.240 --> 00:21:43.840
um you just need to make sure you choose a

00:21:41.919 --> 00:21:46.880
decent speed CPU and video card is running what does that mean

00:21:45.440 --> 00:21:52.799
um streaming goes uh you wouldn't need to get a video

00:21:50.799 --> 00:21:58.559
capture what no you wouldn't obs man shadow play yeah or that

00:21:56.480 --> 00:22:03.840
yeah you can go in there go into the configuration page and choose whatever

00:22:00.960 --> 00:22:09.280
parts you want to download to to make it fit your budget okay um what part would

00:22:06.799 --> 00:22:13.120
you suggest i downgrade okay okay seriously really lead

00:22:18.000 --> 00:22:23.840
oh you suck dude back to 2018.

00:22:21.760 --> 00:22:30.159
that that's really up to you if you want to keep going you want to go with the 99

00:22:26.320 --> 00:22:33.200
055 that's a very decent okay

00:22:30.159 --> 00:22:33.200
sure surf

00:22:33.440 --> 00:22:40.159
i could cry right now this is so brutal i guess that's the one that i'll go with

00:22:37.679 --> 00:22:43.200
then i guess you just lost the game i think this is actually worse than just

00:22:41.760 --> 00:22:46.880
straight up saying we don't recommend parts he basically said it's up to me to

00:22:45.280 --> 00:22:52.559
do whatever i want even though i told him i don't know anything about pcs she

00:22:49.200 --> 00:22:54.559
gave him so many yeah like so she let

00:22:52.559 --> 00:22:58.720
him on so hard he led him to water and he was like

00:22:56.000 --> 00:23:06.200
will not drink this is clearly watered down diet pepsi will not drink it i will

00:23:02.240 --> 00:23:06.200
drink it i'll drink to that

00:23:08.640 --> 00:23:11.760
it's so bad

00:23:14.159 --> 00:23:21.120
origin okay i have high hopes for this experience super low hopes for this bag

00:23:18.880 --> 00:23:26.799
yeah um i haven't had a chance to look at your website at all so um if you

00:23:23.919 --> 00:23:29.840
could help me put something together or find something on your website that

00:23:28.400 --> 00:23:34.720
works that would be awesome yeah i'd definitely be more than happy to are you on our website by the time you're so

00:23:32.240 --> 00:23:38.559
enthusiastic it's great i am yes okay awesome and are you looking for a

00:23:35.919 --> 00:23:42.559
desktop or a laptop by chance a desktop what is the main uh planned

00:23:41.200 --> 00:23:49.120
usage for the system if you don't mind me asking yeah no worries i'm gonna be using it

00:23:46.159 --> 00:23:52.960
mainly for gaming okay um and i also stream oh perfect okay we can definitely

00:23:51.520 --> 00:23:57.840
pick you up for that he is so nice to talk

00:23:55.679 --> 00:24:02.240
so happy i would call origin just because i'm kind of lonely and i want to

00:24:00.000 --> 00:24:07.760
hear a friendly voice uh fifteen hundred dollars before tax before okay so in

00:24:05.760 --> 00:24:11.440
this case the one i would recommend because it's going to start pretty much

00:24:09.440 --> 00:24:15.120
almost at 1500 with the base part it's going to be our neuron desktop it's

00:24:13.120 --> 00:24:18.960
going to be the second option there under the corona do you see that one

00:24:16.640 --> 00:24:23.120
okay or now here's our problem origin is more of a boutique like you're paying

00:24:20.799 --> 00:24:26.159
for looks you're paying for really nice build quality someone who wants to talk

00:24:24.720 --> 00:24:32.240
to you as somebody who's going to give you a free t-shirt in the box like yeah

00:24:29.600 --> 00:24:36.080
whoa you see that you just got bamboozled you

00:24:34.480 --> 00:24:39.679
see that whoa okay

00:24:37.840 --> 00:24:44.880
so that picture oh look at this sexy case

00:24:42.640 --> 00:24:48.880
yeah you're getting a Corsair 175r unless you want to upgrade yeah let's go

00:24:46.720 --> 00:24:52.559
ahead and scroll down to CPU uh which is going to be your processor i don't like

00:24:50.720 --> 00:24:56.000
that CPU for this price though oh they're going to get you again for the

00:24:54.240 --> 00:25:02.320
thermal compound 15 dollars you're buying an entire tube yeah of nth2 if we

00:24:59.520 --> 00:25:06.559
go with AMD it will push it up to 1522 so i think we are going to have to stick

00:25:03.760 --> 00:25:11.760
with Intel on what planet is an AMD processor a worse value right now yeah

00:25:09.440 --> 00:25:15.679
where's my 3600 it's like they're pretty configured systems yeah that's rough

00:25:13.679 --> 00:25:20.960
that's really rough quick question do you need to have wi-fi on the system

00:25:18.640 --> 00:25:23.679
um not necessarily no necessarily okay great because that's actually the only

00:25:22.480 --> 00:25:28.400
difference with the motherboards we offer some have wi-fi integrated some do

00:25:25.679 --> 00:25:32.000
not it's not the only difference i'd say from a regular consumer

00:25:30.320 --> 00:25:34.720
standpoint it's probably the biggest one that matters

00:25:33.360 --> 00:25:38.720
now it's just looking at the other options we have here the one that i

00:25:36.960 --> 00:25:42.720
would recommend upgrading to would be the 2060 super the only thing is that

00:25:41.120 --> 00:25:47.840
unfortunately that one does cost an additional 206 so that would push it

00:25:44.799 --> 00:25:50.640
above the 1500 budget

00:25:47.840 --> 00:25:54.320
so leave it with the 1660 super for now which is the fault um and know that in

00:25:52.720 --> 00:25:57.200
the future the graphics card is usually what gets upgraded the most throughout

00:25:56.159 --> 00:26:02.880
the years yeah i mean so that's your sales pitch is hey

00:26:00.400 --> 00:26:05.919
it sucks right now but don't worry you can just

00:26:04.080 --> 00:26:10.159
spend more later why don't they just sell computers that are a reasonable

00:26:07.360 --> 00:26:13.520
price um leave it with the 250 cg barracuda that it already has it's a

00:26:11.760 --> 00:26:18.720
solid state drive so it's still going to be extremely fast whoa

00:26:16.640 --> 00:26:23.200
we are only getting a two and a half inch

00:26:19.760 --> 00:26:25.200
basic 250 giga state SSD yeah what are

00:26:23.200 --> 00:26:29.760
those worth these days 40 bucks uh cool yeah so that's actually

00:26:28.159 --> 00:26:33.840
pretty much it for the system anything else below that that you see it's really

00:26:31.360 --> 00:26:37.679
just optional like accessories or if you want to even possibly upgrade the

00:26:35.279 --> 00:26:40.880
warranty uh but this in this case would probably be so did people actually buy

00:26:39.200 --> 00:26:44.240
these computers like it ships in a crate

00:26:43.360 --> 00:26:48.640
so why are they spending like 50 on a crate

00:26:46.559 --> 00:26:54.320
well there's your problem yeah it's like buying a bmw like 323i just buy an

00:26:52.000 --> 00:26:58.880
expensive jetta like why are you buying a bmw you clearly can't afford it

00:26:56.559 --> 00:27:03.919
spoken like a bmw owner who drives around with bmw driving

00:27:00.640 --> 00:27:05.360
gloves i almost lost them today

00:27:03.919 --> 00:27:11.360
he like guided me through the whole website we put together my pc

00:27:08.240 --> 00:27:12.480
and now we can buy it and it's still

00:27:11.360 --> 00:27:17.760
under budget that was great

00:27:14.559 --> 00:27:20.640
the only problem was i could hear myself

00:27:17.760 --> 00:27:23.679
every time i talked this is probably what real people are like when they buy

00:27:22.240 --> 00:27:27.520
stuff from origin they're like wow so great under budget

00:27:25.279 --> 00:27:31.600
except my computer is gonna be half the speed of all the other ones i don't know

00:27:29.200 --> 00:27:34.640
what to expect from Corsair because on the one hand they're Corsair they're

00:27:33.440 --> 00:27:38.480
like pretty good when it comes to customer support on the other hand they

00:27:36.720 --> 00:27:41.840
clearly thought they had a lot to learn and went and bought origin yeah so let's

00:27:40.799 --> 00:27:47.279
see the model of your system please i actually don't have a system i was

00:27:45.120 --> 00:27:51.360
hoping that you could help me pick one out okay um so i'm actually i'm the

00:27:49.520 --> 00:27:53.730
technical support not the web store but i can take your information and transfer

00:27:53.039 --> 00:27:59.520
you to them he's probably just breathing normally

00:27:57.360 --> 00:28:02.919
it's just got the mic close to his face this is painful

00:28:07.520 --> 00:28:14.799
for 20 32 minutes so we waited on hold for 30 minutes with

00:28:12.640 --> 00:28:20.320
Corsair i just wanted to call back and see if you had any other suggestions the

00:28:18.000 --> 00:28:23.919
only phone lines that i know of that are that are supposed to be down right now

00:28:22.799 --> 00:28:26.720
is the Corsair tech support

00:28:25.919 --> 00:28:33.840
uh which is for the peripherals yeah like for the components

00:28:31.200 --> 00:28:37.679
and the web store should be open i'm gonna try transferring you now okay

00:28:39.200 --> 00:28:41.760
back to whole

00:28:43.679 --> 00:28:51.520
so we've been on hold with Corsair again for 12 minutes and 50 seconds so i

00:28:50.159 --> 00:28:56.320
think we're just gonna give up on this one and try another one

00:28:55.200 --> 00:29:00.720
frickin wrecked if there was some indication

00:28:58.240 --> 00:29:04.399
like hey your 10th and q like

00:29:01.840 --> 00:29:08.799
imagine that and especially at the prices they charge for the Corsair one

00:29:06.960 --> 00:29:12.480
and their vengeance machines like the vengeance ones are kind of closer to

00:29:10.799 --> 00:29:16.960
what it would cost to diy it they're closer yeah than a

00:29:14.960 --> 00:29:20.399
Corsair one the point is of course there one in particular that's a premium

00:29:18.399 --> 00:29:23.840
product i expect someone to answer the phone yeah so the reason that they close

00:29:22.480 --> 00:29:27.360
their support lines because there were so many customer service inquiries

00:29:25.840 --> 00:29:31.919
during covid that they were just doing emails because they were trying to catch up one thing i noticed

00:29:30.240 --> 00:29:36.559
after the fact is that they don't actually have any computers that fit in

00:29:33.919 --> 00:29:40.080
the price point but which i guess saved us some

00:29:38.080 --> 00:29:43.840
work sort of yeah that it took an hour to figure that out yeah unfortunately i

00:29:42.480 --> 00:29:48.559
have very high hopes for maingear because they specifically told me last

00:29:45.840 --> 00:29:52.640
time that they were had a strategy to address these

00:29:50.080 --> 00:29:56.240
sort of you know fixed budget lower tier systems that don't have a

00:29:54.799 --> 00:30:00.240
thousand dollars worth of chrome fittings in them yeah exactly i'm

00:29:57.919 --> 00:30:03.279
watching you wallace five minutes that's not entirely

00:30:01.760 --> 00:30:08.399
unreasonable thank you for calling me here this is not third how can i help you today good greeting

00:30:05.840 --> 00:30:12.480
hi there i'm interested in purchasing a desktop gaming pc

00:30:10.480 --> 00:30:16.880
um my budget is around fifteen hundred dollars i'm hoping you could help me out

00:30:14.720 --> 00:30:20.080
with finding something that fits my budget

00:30:18.240 --> 00:30:25.200
well definitely um so first off uh what sort of games were

00:30:22.720 --> 00:30:28.399
you looking to play good question thank you main gear kind of the most

00:30:26.720 --> 00:30:33.120
important thing yep what are you using the computer for yeah are you playing league of legends pick up a computer off

00:30:31.679 --> 00:30:37.840
the side of the road and take it home yeah you know don't buy a main gear yeah are you

00:30:36.399 --> 00:30:44.240
thinking of also doing any kind of streaming or anything like that as well video editing uh recording gameplay or

00:30:41.919 --> 00:30:49.679
mostly good question thank you thank you i do stream sometimes so it would be

00:30:46.960 --> 00:30:52.880
great to have a pc that fits within that best option that we have for you is

00:30:51.440 --> 00:30:59.279
probably going to be one of our vibe systems they're not

00:30:55.279 --> 00:31:00.880
extremely uh oh 749 that's cheap hey

00:30:59.279 --> 00:31:05.039
see this is what they're talking about they call it esports

00:31:02.480 --> 00:31:09.120
perfect there you go an extremely light fancy chassis it's a fairly simple

00:31:06.799 --> 00:31:12.799
straightforward black chassis with a tempered glass soft panel uh but it's

00:31:11.200 --> 00:31:17.440
pretty modern case too ryzen rising across the board yeah who

00:31:15.279 --> 00:31:22.240
was it who told us oh i'm sorry you can't afford AMD origin there are kind

00:31:20.080 --> 00:31:26.399
of pre-configured options for the vibe at different price points and you'd

00:31:23.840 --> 00:31:31.919
actually fall right in uh the stage three out of four not a big fan of that

00:31:28.559 --> 00:31:33.520
rtx 2060 it's better than a 1660 ti that

00:31:31.919 --> 00:31:38.480
storage configuration is better though it already includes our hard drive and

00:31:36.000 --> 00:31:42.399
not to mention that it is uh a cool hundred dollars cheaper than

00:31:40.080 --> 00:31:48.000
origins yeah and they're using the AMD included cooler

00:31:43.840 --> 00:31:50.480
because duh it's fine it's a 3600x

00:31:48.000 --> 00:31:53.600
you could easily knock out 120 plus frames a second on anything on mac

00:31:52.159 --> 00:31:58.960
settings really you got to be careful with claims like that mr otherwise knowledgeable main

00:31:57.039 --> 00:32:04.080
gear guy sounds good thank you so much for your help um i really appreciate it

00:32:01.360 --> 00:32:08.640
what a stark contrast from dell maingear has definitely improved yeah they met my

00:32:06.880 --> 00:32:11.840
expectations they were not the best value no but i wasn't expecting that

00:32:10.720 --> 00:32:17.200
well we don't know that yet maybe the other ones we get are crappy but they have 2070 supers in them it's

00:32:15.120 --> 00:32:22.320
pretty hard to just be that crappy but what they have managed to do is have a

00:32:19.519 --> 00:32:27.039
reasonable budget offering yeah while still offering a main gear sales

00:32:25.039 --> 00:32:30.799
experience and it wasn't absurd compared to what origen offered and they even

00:32:28.880 --> 00:32:33.679
have stuff that goes down to 750 bucks yes that's

00:32:32.159 --> 00:32:36.399
that's a good budget for somebody that needs something cheap

00:32:38.880 --> 00:32:45.039
is there is it not even ringing today's the 6th checks are watch

00:32:45.279 --> 00:32:47.919
it's closed

00:32:49.760 --> 00:32:58.159
so i just attempted to call nzxt and it seems as though their support lines are

00:32:54.640 --> 00:32:59.840
currently unavailable due to covid so we

00:32:58.159 --> 00:33:04.320
are going to have to how do you keep your business going without sales lines

00:33:02.080 --> 00:33:07.279
i don't know but i mean apparently Corsair was a similar thing as far as we

00:33:06.320 --> 00:33:14.480
can tell neither of the two people we tried to add made it through of course they're in

00:33:10.799 --> 00:33:15.519
nzxt both that's hilarious so we ended

00:33:14.480 --> 00:33:20.799
up with exactly who we had last time

00:33:17.919 --> 00:33:25.440
sorry guys we tried we tried to make this video

00:33:22.840 --> 00:33:29.039
without you know involving dbrand and their expensive stickers but they just

00:33:27.120 --> 00:33:33.840
wanted to sponsor it so hard that we cave so we created two custom skins one

00:33:31.840 --> 00:33:37.840
that we're calling beautiful face and another one that we're calling sticker

00:33:35.440 --> 00:33:42.480
bomb it's the same great d brand quality that you've come to expect but prettier

00:33:40.480 --> 00:33:47.279
so you can get the wait what is this the Linus tear and the Anthony tier no no no

00:33:44.799 --> 00:33:50.720
we all know the face one is super cool Anthony would like it too so if you

00:33:49.440 --> 00:33:55.919
think you can make the right choice for yourself head over to new and improved

00:33:52.960 --> 00:33:59.200
LTT Store.com seriously guys wtf and they will give you some helpful guidance

00:33:57.519 --> 00:34:03.600
on choosing the right skin for your device so make sure you're subscribed so

00:34:01.519 --> 00:34:07.360
you don't miss any of them we're gonna be benchmarking these systems i'm boxing

00:34:05.760 --> 00:34:10.480
them we're going to be wrecking them and getting their tech support to fix it for

00:34:09.119 --> 00:34:14.240
us over the phone it's going to be or at least try to or at least try we're going

00:34:12.720 --> 00:34:19.200
to try good luck dell sure

00:34:16.079 --> 00:34:21.839
oh let's just all right see you later

00:34:19.200 --> 00:34:21.839
oh