{"video_id":"Gz7WMF4wWko","title":"How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1","channel":"Linus Tech Tips","show":"Linus Tech Tips","published_at":"2021-05-05T14:53:29Z","duration_s":2064,"segments":[{"start_s":38.8,"end_s":45.84,"text":"yahtzee i admire your look","speaker":null,"is_sponsor":0},{"start_s":42.64,"end_s":47.36,"text":"i admire your briefcase","speaker":null,"is_sponsor":0},{"start_s":45.84,"end_s":52.429,"text":"the code the pigeon never double takes","speaker":null,"is_sponsor":0},{"start_s":54.079,"end_s":61.12,"text":"greetings double 6.9 i haven't seen you since you came back from saving those","speaker":null,"is_sponsor":0},{"start_s":58.559,"end_s":65.76,"text":"orphans and total babes in cambodia there isn't much time your mission today","speaker":null,"is_sponsor":0},{"start_s":63.44,"end_s":70.64,"text":"is to identify which pc system integrator is the best for discerning","speaker":null,"is_sponsor":0},{"start_s":68.0,"end_s":76.08,"text":"gamers we have contracted agent sarah jane cashnickel to be your secret","speaker":null,"is_sponsor":0},{"start_s":72.799,"end_s":78.4,"text":"shopper oh and double o 6.9 do remember","speaker":null,"is_sponsor":0},{"start_s":76.08,"end_s":82.56,"text":"to tell the audience about our sponsor if you didn't catch it the first time","speaker":null,"is_sponsor":1},{"start_s":80.0,"end_s":88.799,"text":"around in 2018 the idea behind secret shopper is simple we go deep undercover","speaker":null,"is_sponsor":0},{"start_s":85.84,"end_s":93.84,"text":"and order gaming systems from the top pc system integrators on the market and see","speaker":null,"is_sponsor":0},{"start_s":91.6,"end_s":98.64,"text":"just how good the advice they give is how we get treated by their support what","speaker":null,"is_sponsor":0},{"start_s":96.0,"end_s":104.88,"text":"the unboxing experience is like how their tech support handles a phony","speaker":null,"is_sponsor":0},{"start_s":101.68,"end_s":107.68,"text":"nonsense technical problem and finally","speaker":null,"is_sponsor":0},{"start_s":104.88,"end_s":111.28,"text":"who delivers the best gaming performance for the budget","speaker":null,"is_sponsor":0},{"start_s":109.2,"end_s":116.72,"text":"now because obviously someone like me or Jake would be immediately recognized","speaker":null,"is_sponsor":0},{"start_s":114.159,"end_s":119.84,"text":"even by voice we had to enlist the help of agent","speaker":null,"is_sponsor":0},{"start_s":118.399,"end_s":124.88,"text":"cashnickel otherwise known as sarah from the merch","speaker":null,"is_sponsor":0},{"start_s":121.84,"end_s":128.64,"text":"department to place our calls and","speaker":null,"is_sponsor":0},{"start_s":124.88,"end_s":131.92,"text":"act like a absolute distress to their","speaker":null,"is_sponsor":0},{"start_s":128.64,"end_s":134.239,"text":"tech support heroes now we've kept all","speaker":null,"is_sponsor":0},{"start_s":131.92,"end_s":140.56,"text":"the sis from last year but to shake things up a little bit we've actually","speaker":null,"is_sponsor":0},{"start_s":136.16,"end_s":143.52,"text":"added nzxt and Corsair so let's look on","speaker":null,"is_sponsor":0},{"start_s":140.56,"end_s":149.44,"text":"to find out in part one who is the best at advising us on what kind of system we","speaker":null,"is_sponsor":0},{"start_s":146.319,"end_s":150.319,"text":"should buy and of course taking our","speaker":null,"is_sponsor":0},{"start_s":149.44,"end_s":154.08,"text":"money speaking of taking your money this video","speaker":null,"is_sponsor":0},{"start_s":152.72,"end_s":158.959,"text":"did i mention that it's brought to you by dbrand well it's brought to you by","speaker":null,"is_sponsor":1},{"start_s":156.4,"end_s":162.16,"text":"dbrand but also brought to you by me we teamed up with dbrand on a limited","speaker":null,"is_sponsor":1},{"start_s":160.72,"end_s":167.8,"text":"edition product line and you can learn more at not ltdstore.com those bastards","speaker":null,"is_sponsor":1},{"start_s":178.16,"end_s":184.159,"text":"thank you for calling dell oh god we started with dell first one is","speaker":null,"is_sponsor":0},{"start_s":182.4,"end_s":189.92,"text":"dell how will the product you are interested in be used say personal use","speaker":null,"is_sponsor":0},{"start_s":187.04,"end_s":194.239,"text":"or business use i hate these like ai yeah","speaker":null,"is_sponsor":0},{"start_s":192.48,"end_s":197.28,"text":"it's like look if it's not as good as siri it's","speaker":null,"is_sponsor":0},{"start_s":196.0,"end_s":202.56,"text":"much worse than which is already bad welcome to","speaker":null,"is_sponsor":0},{"start_s":199.84,"end_s":207.76,"text":"canada you have reached the operator i understand that you wanted to make a","speaker":null,"is_sponsor":0},{"start_s":205.2,"end_s":212.08,"text":"purchase how many times have you been on like a phone call and it's like enter","speaker":null,"is_sponsor":0},{"start_s":209.84,"end_s":214.239,"text":"your credit card now or your order enter your order number and then you get on","speaker":null,"is_sponsor":0},{"start_s":213.2,"end_s":219.76,"text":"the phone with the person they're like hi what's your name and order number","speaker":null,"is_sponsor":0},{"start_s":216.879,"end_s":223.68,"text":"every time and uh just a quick recap for this","speaker":null,"is_sponsor":0},{"start_s":220.64,"end_s":228.0,"text":"uh you're calling for a home purchase in","speaker":null,"is_sponsor":0},{"start_s":223.68,"end_s":230.0,"text":"canada and you wanted to uh desktop pc","speaker":null,"is_sponsor":0},{"start_s":228.0,"end_s":234.08,"text":"for gaming correct why did she need to confirm that it's two questions kindly","speaker":null,"is_sponsor":0},{"start_s":232.08,"end_s":236.879,"text":"stay on the line i'll connect the call now and then thank you for calling it","speaker":null,"is_sponsor":0},{"start_s":236.08,"end_s":241.599,"text":"out and have a nice day that's fine i'd","speaker":null,"is_sponsor":0},{"start_s":239.12,"end_s":246.319,"text":"rather have an operator that sends you to definitely the right place","speaker":null,"is_sponsor":0},{"start_s":243.68,"end_s":249.519,"text":"than be stuck in robot call directing landfills yeah exactly okay so that was","speaker":null,"is_sponsor":0},{"start_s":248.239,"end_s":254.72,"text":"pretty quick five-minute hold it's not bad yeah it's not great do you like to","speaker":null,"is_sponsor":0},{"start_s":252.08,"end_s":258.32,"text":"uh finance finances computer the product qualifies for 12 months no interest of","speaker":null,"is_sponsor":0},{"start_s":257.04,"end_s":261.44,"text":"course dell's going to try to sell their financing before they even talk about","speaker":null,"is_sponsor":0},{"start_s":260.32,"end_s":266.72,"text":"the computer they're not even are they even a computer sales company or are they","speaker":null,"is_sponsor":0},{"start_s":264.639,"end_s":269.68,"text":"financing we don't have any price yet we don't even have a computer she doesn't","speaker":null,"is_sponsor":0},{"start_s":268.08,"end_s":272.88,"text":"know what we want already asking for financing what are the odds they try to","speaker":null,"is_sponsor":0},{"start_s":271.52,"end_s":276.479,"text":"sell us a warranty before we even pick the computer i don't know","speaker":null,"is_sponsor":0},{"start_s":276.639,"end_s":282.4,"text":"all right so can you confirm the price on the desktop gaming","speaker":null,"is_sponsor":0},{"start_s":280.84,"end_s":288.32,"text":"alienware is that r11 or r10","speaker":null,"is_sponsor":0},{"start_s":286.0,"end_s":292.56,"text":"did she just ask wait what did she just ask what system we're buying yeah she","speaker":null,"is_sponsor":0},{"start_s":290.4,"end_s":296.24,"text":"just asked what system we're buying um can you confirm the price on it no you","speaker":null,"is_sponsor":0},{"start_s":294.4,"end_s":300.96,"text":"confirm the price on it so do you like to use this only for gaming or you also","speaker":null,"is_sponsor":0},{"start_s":298.72,"end_s":304.639,"text":"use it for your regular computing okay that's a good question yeah but what","speaker":null,"is_sponsor":0},{"start_s":302.72,"end_s":309.759,"text":"gaming computer can't like doesn't matter that's a fair question because if it's","speaker":null,"is_sponsor":0},{"start_s":307.28,"end_s":313.52,"text":"only for gaming it might not need you know ryzen for example","speaker":null,"is_sponsor":0},{"start_s":312.16,"end_s":317.44,"text":"it might it will be mainly used for gaming but it","speaker":null,"is_sponsor":0},{"start_s":315.759,"end_s":323.039,"text":"would be nice if it could do all of the above um i also would like to change my","speaker":null,"is_sponsor":0},{"start_s":320.0,"end_s":324.56,"text":"budget to two grand instead of 1500 if","speaker":null,"is_sponsor":0},{"start_s":323.039,"end_s":328.96,"text":"that's possible okay how about the antivirus like we","speaker":null,"is_sponsor":0},{"start_s":326.88,"end_s":332.8,"text":"have uh antivirus it's a protection software for your pc is it for you like","speaker":null,"is_sponsor":0},{"start_s":330.96,"end_s":336.639,"text":"me to add this on the court and send it to you we","speaker":null,"is_sponsor":0},{"start_s":334.639,"end_s":340.16,"text":"this is a gaming system this gaming system we still don't know what CPU and","speaker":null,"is_sponsor":0},{"start_s":338.72,"end_s":343.84,"text":"graphics card are in it and you've already tried to sell us financing in an","speaker":null,"is_sponsor":0},{"start_s":341.84,"end_s":348.88,"text":"anti-virus yeah yeah yeah how about the warranty like if something goes wrong","speaker":null,"is_sponsor":0},{"start_s":345.6,"end_s":350.16,"text":"either with the hardware or software oh","speaker":null,"is_sponsor":0},{"start_s":348.88,"end_s":357.44,"text":"come on i called it dell told me they told me","speaker":null,"is_sponsor":0},{"start_s":354.56,"end_s":362.4,"text":"last time that they had used secret shopper as a training tool and they were","speaker":null,"is_sponsor":0},{"start_s":359.84,"end_s":366.479,"text":"revising their practices they have revised nothing","speaker":null,"is_sponsor":0},{"start_s":364.96,"end_s":370.96,"text":"that's all right so how would you take care of the hardware and software issues if","speaker":null,"is_sponsor":0},{"start_s":369.52,"end_s":376.0,"text":"something goes wrong if you consider buying right now you're getting at the deal price and i can","speaker":null,"is_sponsor":0},{"start_s":374.0,"end_s":380.319,"text":"offer you a good discount no that's okay okay so we declined it twice so far okay","speaker":null,"is_sponsor":0},{"start_s":378.72,"end_s":386.0,"text":"for the warranty i'm still keeping these fingers up so in terms of the configuration what is your requirement","speaker":null,"is_sponsor":0},{"start_s":383.36,"end_s":388.479,"text":"do you want an ie7 processor or an i5 processor this is just some random","speaker":null,"is_sponsor":0},{"start_s":387.36,"end_s":396.4,"text":"person calling on the phone they probably don't know what that means what's an i7 what's an i5 um i'll go","speaker":null,"is_sponsor":0},{"start_s":392.56,"end_s":397.84,"text":"with an i7 if that fits in my budget","speaker":null,"is_sponsor":0},{"start_s":396.4,"end_s":402.88,"text":"like i told you how much money i have to spend you tell me what i'm getting yeah like you're buying such an expensive","speaker":null,"is_sponsor":0},{"start_s":400.8,"end_s":407.28,"text":"gaming computer if something goes wrong you don't need to send the computer back","speaker":null,"is_sponsor":0},{"start_s":404.479,"end_s":411.68,"text":"to them we are gonna send then certified technician to your home along with the","speaker":null,"is_sponsor":0},{"start_s":409.12,"end_s":417.44,"text":"party no this is the sales pitch so that's the reason we are suggesting","speaker":null,"is_sponsor":0},{"start_s":413.44,"end_s":417.44,"text":"you to take the warranty oh no","speaker":null,"is_sponsor":0},{"start_s":417.52,"end_s":425.039,"text":"no that's all right okay i'm just looking for the computer okay","speaker":null,"is_sponsor":0},{"start_s":423.199,"end_s":429.599,"text":"all right thank you though that's three times","speaker":null,"is_sponsor":0},{"start_s":426.24,"end_s":431.52,"text":"so we have an unit uh i7 processor","speaker":null,"is_sponsor":0},{"start_s":429.599,"end_s":436.0,"text":"uh 8gb memory do you want 8gb or more i'm not sure","speaker":null,"is_sponsor":0},{"start_s":433.84,"end_s":439.919,"text":"whatever you would suggest would be great when you call up and you say","speaker":null,"is_sponsor":0},{"start_s":438.16,"end_s":444.72,"text":"here's how much money i have to spend you're a dream customer yeah because","speaker":null,"is_sponsor":0},{"start_s":441.68,"end_s":447.199,"text":"that allows the sales representative to","speaker":null,"is_sponsor":0},{"start_s":444.72,"end_s":451.759,"text":"tailor build something exactly right yeah you don't you don't have to guess","speaker":null,"is_sponsor":0},{"start_s":449.36,"end_s":454.8,"text":"at what compromises they will be wanting to make","speaker":null,"is_sponsor":0},{"start_s":452.96,"end_s":458.56,"text":"so instead of paying the total amount at once you can finance it and for the","speaker":null,"is_sponsor":0},{"start_s":456.479,"end_s":462.319,"text":"first one year there is no interest yeah financing twice","speaker":null,"is_sponsor":0},{"start_s":460.8,"end_s":466.72,"text":"no i think we're just gonna i'm just gonna pay in full okay all right and do","speaker":null,"is_sponsor":0},{"start_s":464.88,"end_s":470.319,"text":"you also need a gaming monitor along with this desktop","speaker":null,"is_sponsor":0},{"start_s":468.16,"end_s":473.199,"text":"no i already have one available to me that's fine i got no problem with that","speaker":null,"is_sponsor":0},{"start_s":471.919,"end_s":477.759,"text":"dell makes some sweet displays so i'm not charging","speaker":null,"is_sponsor":0},{"start_s":475.36,"end_s":481.36,"text":"anything for the warranty okay so we are offering you one year for free so by","speaker":null,"is_sponsor":0},{"start_s":479.68,"end_s":485.68,"text":"declining it three times we get one year for free that's the default and also","speaker":null,"is_sponsor":0},{"start_s":484.08,"end_s":491.68,"text":"you're getting a dedicated graphic card NVIDIA GeForce gtx 1660 ti okay cool","speaker":null,"is_sponsor":0},{"start_s":489.68,"end_s":497.44,"text":"that sounds great two grand whoo where's the graphics card upsell","speaker":null,"is_sponsor":0},{"start_s":495.039,"end_s":502.319,"text":"where's the where's the advice to go i5 and better graphics card none all they","speaker":null,"is_sponsor":0},{"start_s":499.68,"end_s":508.0,"text":"wanted was warranty and finance and for extra hundred dollars you can also","speaker":null,"is_sponsor":0},{"start_s":504.72,"end_s":509.919,"text":"upgrade the chassis options like","speaker":null,"is_sponsor":0},{"start_s":508.0,"end_s":515.08,"text":"500 watts safely that's not a chassis option","speaker":null,"is_sponsor":0},{"start_s":512.0,"end_s":518.64,"text":"you're right now getting only 360 watts","speaker":null,"is_sponsor":0},{"start_s":515.08,"end_s":521.039,"text":"360 watt power supply would it end up","speaker":null,"is_sponsor":0},{"start_s":518.64,"end_s":525.279,"text":"going over my budget there that's the real question thank you sarah i gave you","speaker":null,"is_sponsor":0},{"start_s":523.839,"end_s":528.399,"text":"my budget you tell me what i'm buying","speaker":null,"is_sponsor":0},{"start_s":527.519,"end_s":532.16,"text":"uh i can get you for fifty dollars okay she","speaker":null,"is_sponsor":0},{"start_s":530.88,"end_s":535.68,"text":"said i can give it to you for fifty dollars what like what's our i don't","speaker":null,"is_sponsor":0},{"start_s":534.16,"end_s":539.12,"text":"know what my total is right now for extra 30 you can get a better wireless","speaker":null,"is_sponsor":0},{"start_s":537.92,"end_s":543.279,"text":"card killer it will be three times more faster so do","speaker":null,"is_sponsor":0},{"start_s":541.2,"end_s":549.92,"text":"you want me to act three times faster um as long as it fits in my budget","speaker":null,"is_sponsor":0},{"start_s":545.68,"end_s":551.36,"text":"thank you sarah 512 gb SSD plus 1","speaker":null,"is_sponsor":0},{"start_s":549.92,"end_s":554.8,"text":"150 stop telling us how much the upgrade","speaker":null,"is_sponsor":0},{"start_s":553.44,"end_s":560.24,"text":"costs we don't know how much for spending we have no context for it up","speaker":null,"is_sponsor":0},{"start_s":557.2,"end_s":563.76,"text":"until this point the dell representative","speaker":null,"is_sponsor":0},{"start_s":560.24,"end_s":565.44,"text":"has tried to upsell us CPU","speaker":null,"is_sponsor":0},{"start_s":563.76,"end_s":569.279,"text":"side panels power supply","speaker":null,"is_sponsor":0},{"start_s":567.12,"end_s":576.64,"text":"and storage while shipping a 1660 ti in a 2 000","speaker":null,"is_sponsor":0},{"start_s":574.0,"end_s":582.32,"text":"canadian dollar gaming system and you said you're not in financing","speaker":null,"is_sponsor":0},{"start_s":579.92,"end_s":587.12,"text":"your email and reply no problem three times financing oh here's our quote okay","speaker":null,"is_sponsor":0},{"start_s":587.6,"end_s":594.88,"text":"wait what do we got here dell g that's not even alienware","speaker":null,"is_sponsor":0},{"start_s":592.399,"end_s":598.64,"text":"what why are they selling us a regular dell system did we call the alienware","speaker":null,"is_sponsor":0},{"start_s":596.959,"end_s":602.0,"text":"number like on the alienware website yeah like i went on alienware.com and","speaker":null,"is_sponsor":0},{"start_s":600.399,"end_s":608.08,"text":"the number it gives you is like the dell number i just want to see my price okay so we","speaker":null,"is_sponsor":0},{"start_s":604.959,"end_s":610.0,"text":"got a 512 gig","speaker":null,"is_sponsor":0},{"start_s":608.08,"end_s":615.519,"text":"and that two yeah one terabyte hard drive no","speaker":null,"is_sponsor":0},{"start_s":613.04,"end_s":621.36,"text":"single channel RAM oh brutal 29 33 ah that's okay single","speaker":null,"is_sponsor":0},{"start_s":619.12,"end_s":626.88,"text":"channel though yeah oh but we got we got killer wireless and","speaker":null,"is_sponsor":0},{"start_s":624.24,"end_s":632.64,"text":"they gave us a mcafee trial for 30 days and this is with a 600 discount","speaker":null,"is_sponsor":0},{"start_s":629.839,"end_s":637.519,"text":"what is premium support for years yeah what is that doing so did we get up","speaker":null,"is_sponsor":0},{"start_s":634.24,"end_s":640.079,"text":"sold on the warranty anyways","speaker":null,"is_sponsor":0},{"start_s":637.519,"end_s":645.2,"text":"what the hell is that doing on there with on-site service after remote","speaker":null,"is_sponsor":0},{"start_s":642.32,"end_s":649.12,"text":"diagnosis three-year extended let's see maybe they put it on there and gave us","speaker":null,"is_sponsor":0},{"start_s":647.36,"end_s":654.04,"text":"it for free because if we go to the top here it says 1968.99","speaker":null,"is_sponsor":0},{"start_s":652.56,"end_s":658.48,"text":"and on the bottom 1967.99 so i guess","speaker":null,"is_sponsor":0},{"start_s":656.959,"end_s":662.48,"text":"the original price back well she said 600 bucks off though yeah but that's not","speaker":null,"is_sponsor":0},{"start_s":661.6,"end_s":666.64,"text":"even represented in any way on the itemized","speaker":null,"is_sponsor":0},{"start_s":664.959,"end_s":671.44,"text":"invoice yeah it's not a very clear invoice no i i think honestly you know","speaker":null,"is_sponsor":0},{"start_s":668.88,"end_s":674.88,"text":"what i think mm-hmm i think what 600 off is nonsense mcafee","speaker":null,"is_sponsor":0},{"start_s":673.44,"end_s":680.079,"text":"live sense consumer 12 month subscription","speaker":null,"is_sponsor":0},{"start_s":676.64,"end_s":681.76,"text":"they put the antivirus on","speaker":null,"is_sponsor":0},{"start_s":680.079,"end_s":685.12,"text":"this should be illegal this probably is illegal unless it's","speaker":null,"is_sponsor":0},{"start_s":683.519,"end_s":691.04,"text":"free i don't know unless it's free but we don't know because there's no transparency whatsoever yeah they just","speaker":null,"is_sponsor":0},{"start_s":688.48,"end_s":695.36,"text":"give you a total and tax pretty much i would call this predatory but i don't","speaker":null,"is_sponsor":0},{"start_s":692.959,"end_s":699.36,"text":"think this phone rep knows enough to prey on anyone um i was just hoping i","speaker":null,"is_sponsor":0},{"start_s":697.519,"end_s":706.0,"text":"could pay for my pc now visa or master or on financing um","speaker":null,"is_sponsor":0},{"start_s":702.959,"end_s":707.68,"text":"i'll be paying with visa please","speaker":null,"is_sponsor":0},{"start_s":706.0,"end_s":712.64,"text":"fourth time why didn't you do it on monthly payment you get one year no","speaker":null,"is_sponsor":0},{"start_s":709.279,"end_s":714.88,"text":"interest fifth time","speaker":null,"is_sponsor":0},{"start_s":712.64,"end_s":718.48,"text":"um i'll just be playing so do i have your permission to charge","speaker":null,"is_sponsor":0},{"start_s":716.8,"end_s":723.36,"text":"two thousand one hundred and ninety nine dollars thirty nine cents yes you do","speaker":null,"is_sponsor":0},{"start_s":720.959,"end_s":727.279,"text":"your help has been awesome thank you oh sarah you're so kind","speaker":null,"is_sponsor":0},{"start_s":725.519,"end_s":731.519,"text":"poor sarah doesn't know how hard she just got screwed over between the","speaker":null,"is_sponsor":0},{"start_s":729.68,"end_s":735.519,"text":"extended warranty the anti-virus and the financing what was about ten times they","speaker":null,"is_sponsor":0},{"start_s":734.0,"end_s":739.76,"text":"tried to upsell us stuff we said we didn't want i'm willing to bet that if","speaker":null,"is_sponsor":0},{"start_s":737.44,"end_s":743.2,"text":"we had talked to an alienware trained salesperson we probably wouldn't have","speaker":null,"is_sponsor":0},{"start_s":741.68,"end_s":747.04,"text":"had this experience if they even exist if they even exist anymore yeah you know","speaker":null,"is_sponsor":0},{"start_s":745.12,"end_s":750.24,"text":"what just throw up an image of something from dbrand i don't even care what it","speaker":null,"is_sponsor":1},{"start_s":748.8,"end_s":756.0,"text":"looks like dell doesn't deserve the product placement hopefully hp is better","speaker":null,"is_sponsor":1},{"start_s":753.519,"end_s":759.6,"text":"than for calling hb canada and welcome to our back to school sale my name is","speaker":null,"is_sponsor":0},{"start_s":758.079,"end_s":764.56,"text":"how can i help you today that's a nice greeting hi there i'm interested in","speaker":null,"is_sponsor":0},{"start_s":761.68,"end_s":767.68,"text":"perching a desktop gaming pc i don't have anything in particular in mind","speaker":null,"is_sponsor":0},{"start_s":766.399,"end_s":772.639,"text":"that's why i was hoping you could help me out but i would like to mention that","speaker":null,"is_sponsor":0},{"start_s":769.519,"end_s":774.24,"text":"my budget is 2 000 canadian","speaker":null,"is_sponsor":0},{"start_s":772.639,"end_s":777.12,"text":"you tell i'm nervous now you're doing great sir","speaker":null,"is_sponsor":0},{"start_s":775.76,"end_s":780.959,"text":"two minutes two minutes that's reasonable if like","speaker":null,"is_sponsor":0},{"start_s":778.88,"end_s":785.44,"text":"music was moist this would be moist music","speaker":null,"is_sponsor":0},{"start_s":782.16,"end_s":787.68,"text":"all right hello hi there yeah so thank","speaker":null,"is_sponsor":0},{"start_s":785.44,"end_s":791.76,"text":"so it was able to pull up something here it's an omen gaming lap i mean that's","speaker":null,"is_sponsor":0},{"start_s":789.76,"end_s":796.32,"text":"not easy oh it's close uh it has the i7 processor already and","speaker":null,"is_sponsor":0},{"start_s":794.48,"end_s":801.839,"text":"also the graphics card for this one is the 260 already so it is capable of any","speaker":null,"is_sponsor":0},{"start_s":800.32,"end_s":807.76,"text":"other like fortnite uh league of legends like apex","speaker":null,"is_sponsor":0},{"start_s":806.079,"end_s":812.16,"text":"and pubg also and high resolution that's exactly what","speaker":null,"is_sponsor":0},{"start_s":810.639,"end_s":816.48,"text":"i'm looking for well originally it's 1849","speaker":null,"is_sponsor":0},{"start_s":814.639,"end_s":819.68,"text":"but uh it's on sale right now for one thousand six hundred ninety nine saved","speaker":null,"is_sponsor":0},{"start_s":818.32,"end_s":825.12,"text":"us quite a few bucks we told him we had two grand to spend and he's like here's a 1600 config","speaker":null,"is_sponsor":0},{"start_s":825.519,"end_s":831.519,"text":"is that a chicken it sounded like a rooster does he play like farm simulator","speaker":null,"is_sponsor":0},{"start_s":830.0,"end_s":833.92,"text":"on this other monitor hello","speaker":null,"is_sponsor":0},{"start_s":834.88,"end_s":837.519,"text":"he's gone","speaker":null,"is_sponsor":0},{"start_s":838.8,"end_s":844.16,"text":"he called back okay but to my personal phone they told","speaker":null,"is_sponsor":0},{"start_s":842.48,"end_s":849.12,"text":"me that uh this computer is securely out of stock oh","speaker":null,"is_sponsor":0},{"start_s":846.399,"end_s":853.519,"text":"that's not good oh um do you have any other recommendations that are within my","speaker":null,"is_sponsor":0},{"start_s":851.36,"end_s":855.199,"text":"budget first well it's good that he did that's","speaker":null,"is_sponsor":0},{"start_s":854.839,"end_s":855.92,"text":"um 2049. but true","speaker":null,"is_sponsor":0},{"start_s":858.72,"end_s":867.88,"text":"i'll just going to provide you another 50 on this one","speaker":null,"is_sponsor":0},{"start_s":864.32,"end_s":870.56,"text":"so it will just go in","speaker":null,"is_sponsor":0},{"start_s":867.88,"end_s":874.959,"text":"1099.99 yeah that would be perfect that's right within my budget oh so he","speaker":null,"is_sponsor":0},{"start_s":872.399,"end_s":878.38,"text":"made it work all right so she laughing at the rooster the","speaker":null,"is_sponsor":0},{"start_s":876.88,"end_s":880.72,"text":"rooster is hilarious","speaker":null,"is_sponsor":0},{"start_s":880.72,"end_s":887.6,"text":"it's so close to the phone it's so loud like is the rooster in his house","speaker":null,"is_sponsor":0},{"start_s":885.519,"end_s":892.88,"text":"give this guy a raise yeah i like this guy and give the rooster a raise","speaker":null,"is_sponsor":0},{"start_s":891.279,"end_s":896.839,"text":"i want to meet this rooster this rooster works hard it's like wake","speaker":null,"is_sponsor":0},{"start_s":896.839,"end_s":904.0,"text":"up do you have um roosters around you","speaker":null,"is_sponsor":0},{"start_s":901.839,"end_s":909.279,"text":"she finally does this because i'm working at home oh that's awesome","speaker":null,"is_sponsor":0},{"start_s":906.88,"end_s":915.44,"text":"i love i love roosters it sounds adorable","speaker":null,"is_sponsor":0},{"start_s":912.32,"end_s":918.959,"text":"adorable it sounds terrifying","speaker":null,"is_sponsor":0},{"start_s":915.44,"end_s":921.279,"text":"2070 super 2070 super for 2 000","speaker":null,"is_sponsor":0},{"start_s":918.959,"end_s":924.72,"text":"canadians it's about 1500 us dollars that's pretty good very reasonable","speaker":null,"is_sponsor":0},{"start_s":923.12,"end_s":931.279,"text":"remember we made this video before our tx 3000 series was announced so far hp","speaker":null,"is_sponsor":0},{"start_s":928.399,"end_s":935.519,"text":"absolutely destroyed dell 1660 ti versus a 2070 super way better","speaker":null,"is_sponsor":0},{"start_s":934.32,"end_s":939.6,"text":"spec way more knowledgeable representative","speaker":null,"is_sponsor":0},{"start_s":937.44,"end_s":944.16,"text":"overall better experience asked us questions and then responded to them","speaker":null,"is_sponsor":0},{"start_s":942.24,"end_s":948.16,"text":"instead of just reading off of a script when that item wasn't in stock gave us a","speaker":null,"is_sponsor":0},{"start_s":946.48,"end_s":953.759,"text":"better one and gave us a discount to make it fit in our budget make sure it could fit in our budget the one thing","speaker":null,"is_sponsor":0},{"start_s":951.279,"end_s":958.32,"text":"they did wrong ironically was not offering us the antivirus and extended","speaker":null,"is_sponsor":0},{"start_s":956.399,"end_s":961.839,"text":"warranty and financing giving the customer choice is not a bad thing it's","speaker":null,"is_sponsor":0},{"start_s":960.399,"end_s":966.32,"text":"when you cram it down the customer's throat that's when you're a jerk yeah","speaker":null,"is_sponsor":0},{"start_s":963.68,"end_s":972.639,"text":"like five times next up is i buy power this is this is gonna be an interesting","speaker":null,"is_sponsor":0},{"start_s":968.16,"end_s":972.639,"text":"one oh 32 minutes","speaker":null,"is_sponsor":0},{"start_s":972.8,"end_s":978.8,"text":"let me help you hi there i'm looking to purchase a","speaker":null,"is_sponsor":0},{"start_s":976.56,"end_s":982.56,"text":"desktop pc for gaming hoping you could help me out with that um i do want to","speaker":null,"is_sponsor":0},{"start_s":980.56,"end_s":987.04,"text":"mention though that my budget is fifteen hundred dollars okay so we've changed","speaker":null,"is_sponsor":0},{"start_s":984.8,"end_s":990.959,"text":"from canadian pricing to usd now let me see what's available um and then what","speaker":null,"is_sponsor":0},{"start_s":989.36,"end_s":996.32,"text":"kind of titles do you play what are you expecting get out of it um i pretty much","speaker":null,"is_sponsor":0},{"start_s":993.68,"end_s":1001.839,"text":"just game so i'd be playing call of duty modern warfare minecraft gta and i also","speaker":null,"is_sponsor":0},{"start_s":999.6,"end_s":1005.519,"text":"like to stream sometimes so i'm hoping for something that could do","speaker":null,"is_sponsor":0},{"start_s":1004.16,"end_s":1010.639,"text":"that as well hmm she's got to make sure she's giving the same requirements to everyone so we","speaker":null,"is_sponsor":0},{"start_s":1008.48,"end_s":1014.639,"text":"got to make sure we keep that in mind all right um i we do have a system","speaker":null,"is_sponsor":0},{"start_s":1012.639,"end_s":1018.72,"text":"that's actually pretty solid it has a better video card than some of the other","speaker":null,"is_sponsor":0},{"start_s":1016.48,"end_s":1022.56,"text":"models in this price range okay he goes straight for the video card","speaker":null,"is_sponsor":0},{"start_s":1020.24,"end_s":1026.16,"text":"it is a ryzen system yeah so this would be the one then it's going to give you","speaker":null,"is_sponsor":0},{"start_s":1024.16,"end_s":1032.799,"text":"the most performance you can get with this budget that's a bold claim i mean","speaker":null,"is_sponsor":0},{"start_s":1028.799,"end_s":1036.4,"text":"he went right to it for rtx 2070 super","speaker":null,"is_sponsor":0},{"start_s":1032.799,"end_s":1039.28,"text":"16 gigs at 3200 RGB memory if you care","speaker":null,"is_sponsor":0},{"start_s":1036.4,"end_s":1043.36,"text":"about that 3200 RAM too wow and it's a 512 and about two so that's really the","speaker":null,"is_sponsor":0},{"start_s":1041.28,"end_s":1048.16,"text":"only shortcoming on the build is that the storage may not be quite as much as","speaker":null,"is_sponsor":0},{"start_s":1045.839,"end_s":1051.84,"text":"you want but that is an easy upgrade to get installed later that's fair yeah","speaker":null,"is_sponsor":0},{"start_s":1050.16,"end_s":1056.08,"text":"that's fair if you can scrape together fifteen hundred dollars for a gaming rig","speaker":null,"is_sponsor":0},{"start_s":1054.32,"end_s":1059.679,"text":"presumably you can spend fifty dollars on a hard drive three months from now um","speaker":null,"is_sponsor":0},{"start_s":1058.32,"end_s":1064.16,"text":"the one that you were just telling me about sounds perfect it sounds exactly","speaker":null,"is_sponsor":0},{"start_s":1062.4,"end_s":1068.16,"text":"like what i'm looking for wow that was quick i mean after 30","speaker":null,"is_sponsor":0},{"start_s":1066.4,"end_s":1070.559,"text":"minutes on hold okay if that looks good we do have a coupon code that'll","speaker":null,"is_sponsor":0},{"start_s":1069.44,"end_s":1076.96,"text":"actually help you out a little bit hopefully that will keep it under budget with the taxes it'll take 50 off that","speaker":null,"is_sponsor":0},{"start_s":1074.32,"end_s":1081.52,"text":"total and he's knocking another 50 bucks off","speaker":null,"is_sponsor":0},{"start_s":1078.0,"end_s":1084.0,"text":"what a guy so here's where i buy power","speaker":null,"is_sponsor":0},{"start_s":1081.52,"end_s":1087.039,"text":"got interesting their website would not accept our postal code so we're calling","speaker":null,"is_sponsor":0},{"start_s":1086.08,"end_s":1091.12,"text":"them back oh let me check with our team um sometimes","speaker":null,"is_sponsor":0},{"start_s":1089.76,"end_s":1095.039,"text":"there's an issue where maybe the system doesn't detect that as a valid one okay","speaker":null,"is_sponsor":0},{"start_s":1093.12,"end_s":1099.44,"text":"one moment okay no worries thank you they're gonna help us","speaker":null,"is_sponsor":0},{"start_s":1097.12,"end_s":1104.72,"text":"are they sarah how naive we didn't have to wait as long this time","speaker":null,"is_sponsor":0},{"start_s":1102.08,"end_s":1104.72,"text":"thank goodness","speaker":null,"is_sponsor":0},{"start_s":1106.48,"end_s":1112.4,"text":"if for some reason there is an issue and it's not resolved tonight","speaker":null,"is_sponsor":0},{"start_s":1110.4,"end_s":1117.52,"text":"it should be tomorrow at this point if i'm a customer i'm done i already waited","speaker":null,"is_sponsor":0},{"start_s":1114.559,"end_s":1117.52,"text":"an hour on the phone","speaker":null,"is_sponsor":0},{"start_s":1120.24,"end_s":1125.44,"text":"um the zip code finally worked and now","speaker":null,"is_sponsor":0},{"start_s":1123.44,"end_s":1128.559,"text":"we can order the pc finally","speaker":null,"is_sponsor":0},{"start_s":1127.84,"end_s":1134.16,"text":"oh oh as soon as i went to submit it it","speaker":null,"is_sponsor":0},{"start_s":1131.2,"end_s":1139.2,"text":"went away again now i have to call them because this isn't working","speaker":null,"is_sponsor":0},{"start_s":1136.72,"end_s":1145.44,"text":"hi there i am um purchasing a pc through your online","speaker":null,"is_sponsor":0},{"start_s":1142.88,"end_s":1148.88,"text":"form i am purchasing a pc through your online form","speaker":null,"is_sponsor":0},{"start_s":1147.12,"end_s":1151.679,"text":"you can tell she's just nervous like if you know her it's great though because","speaker":null,"is_sponsor":0},{"start_s":1150.559,"end_s":1155.36,"text":"yeah though it's perfect that's the persona we want actually unfortunately","speaker":null,"is_sponsor":0},{"start_s":1153.84,"end_s":1158.72,"text":"running into the same problem their internal system won't even i bet you","speaker":null,"is_sponsor":0},{"start_s":1156.96,"end_s":1162.64,"text":"their internal system is just their website so what we ended up doing is i","speaker":null,"is_sponsor":0},{"start_s":1160.559,"end_s":1166.48,"text":"just tried a different credit card and like a different address and it ended up","speaker":null,"is_sponsor":0},{"start_s":1164.4,"end_s":1169.2,"text":"working i still i can't believe we even gave them our money","speaker":null,"is_sponsor":0},{"start_s":1171.76,"end_s":1178.559,"text":"let's see if cyberpower managed to actually recommend a config this time um","speaker":null,"is_sponsor":0},{"start_s":1175.6,"end_s":1184.16,"text":"hi i was looking to purchase a desktop gaming pc okay sure like uh let me","speaker":null,"is_sponsor":0},{"start_s":1181.679,"end_s":1187.84,"text":"transfer you to a software whole page party","speaker":null,"is_sponsor":0},{"start_s":1186.16,"end_s":1192.4,"text":"transfer to your sales rep hold please yeah pardon transfers anyways hello yes","speaker":null,"is_sponsor":0},{"start_s":1190.559,"end_s":1197.6,"text":"how can i help you hi i'm looking to purchase a desktop gaming pc but i'm not","speaker":null,"is_sponsor":0},{"start_s":1195.28,"end_s":1201.28,"text":"really sure what would be best in my budget so i was hoping you could help me","speaker":null,"is_sponsor":0},{"start_s":1199.44,"end_s":1205.36,"text":"out are you on the website right now to walk you through it um i am on the","speaker":null,"is_sponsor":0},{"start_s":1203.28,"end_s":1209.52,"text":"website provide advice now on the very right there's the ecpc","speaker":null,"is_sponsor":0},{"start_s":1208.24,"end_s":1214.24,"text":"builder yes start with that and after that read a little bit like uh you have more","speaker":null,"is_sponsor":0},{"start_s":1212.48,"end_s":1219.6,"text":"questions that calls back and we'll most likely uh this will be it'll filter 90","speaker":null,"is_sponsor":0},{"start_s":1216.96,"end_s":1222.88,"text":"of the questions and the other 10 we could help this is just a roundabout","speaker":null,"is_sponsor":0},{"start_s":1221.2,"end_s":1226.0,"text":"way of saying we don't offer advice should i just pick one","speaker":null,"is_sponsor":0},{"start_s":1224.799,"end_s":1230.48,"text":"like what's the there's like a lot of options","speaker":null,"is_sponsor":0},{"start_s":1228.159,"end_s":1236.799,"text":"wait did this just take everything under 1500 and vomit it onto a page looks like","speaker":null,"is_sponsor":0},{"start_s":1234.159,"end_s":1241.44,"text":"it i'm mickey so they have ultra best better and good okay in fairness that","speaker":null,"is_sponsor":0},{"start_s":1239.36,"end_s":1245.36,"text":"ultra config is looking pretty sweet it's too expensive","speaker":null,"is_sponsor":0},{"start_s":1243.12,"end_s":1250.72,"text":"so it seems like it's just sort of it's sorted by FPS in this game","speaker":null,"is_sponsor":0},{"start_s":1247.6,"end_s":1252.799,"text":"yeah that's not bad well let's see 150","speaker":null,"is_sponsor":0},{"start_s":1250.72,"end_s":1256.64,"text":"that's not stupid but it didn't even ask us for the game","speaker":null,"is_sponsor":0},{"start_s":1254.08,"end_s":1261.039,"text":"you're you're just giving it a pass it was bs it didn't even it","speaker":null,"is_sponsor":0},{"start_s":1259.039,"end_s":1266.24,"text":"happened to be the right game it was not that clear no it didn't ask at all","speaker":null,"is_sponsor":0},{"start_s":1264.0,"end_s":1271.039,"text":"um i called a few minutes ago in regards to purchasing a desktop gaming pc it","speaker":null,"is_sponsor":0},{"start_s":1269.28,"end_s":1275.679,"text":"gave me a few options but i was hoping you could help me pick which one you","speaker":null,"is_sponsor":0},{"start_s":1273.76,"end_s":1279.44,"text":"believe would be the best if you want people to buy something","speaker":null,"is_sponsor":0},{"start_s":1277.6,"end_s":1282.72,"text":"try to narrow down their options they're just going to get overwhelmed if you","speaker":null,"is_sponsor":0},{"start_s":1280.72,"end_s":1287.36,"text":"show them 30 things in your price that's a free tech tip yeah all ordered on","speaker":null,"is_sponsor":0},{"start_s":1285.2,"end_s":1292.159,"text":"website can't be customized you can cook into any of those packages","speaker":null,"is_sponsor":0},{"start_s":1290.159,"end_s":1295.44,"text":"pick and choose whatever pulse you know what we asked and we will build the","speaker":null,"is_sponsor":0},{"start_s":1293.84,"end_s":1301.12,"text":"system according to the parts you selected for gaming system","speaker":null,"is_sponsor":0},{"start_s":1298.24,"end_s":1303.84,"text":"um you just need to make sure you choose a","speaker":null,"is_sponsor":0},{"start_s":1301.919,"end_s":1306.88,"text":"decent speed CPU and video card is running what does that mean","speaker":null,"is_sponsor":0},{"start_s":1305.44,"end_s":1312.799,"text":"um streaming goes uh you wouldn't need to get a video","speaker":null,"is_sponsor":0},{"start_s":1310.799,"end_s":1318.559,"text":"capture what no you wouldn't obs man shadow play yeah or that","speaker":null,"is_sponsor":0},{"start_s":1316.48,"end_s":1323.84,"text":"yeah you can go in there go into the configuration page and choose whatever","speaker":null,"is_sponsor":0},{"start_s":1320.96,"end_s":1329.28,"text":"parts you want to download to to make it fit your budget okay um what part would","speaker":null,"is_sponsor":0},{"start_s":1326.799,"end_s":1333.12,"text":"you suggest i downgrade okay okay seriously really lead","speaker":null,"is_sponsor":0},{"start_s":1338.0,"end_s":1343.84,"text":"oh you suck dude back to 2018.","speaker":null,"is_sponsor":0},{"start_s":1341.76,"end_s":1350.159,"text":"that that's really up to you if you want to keep going you want to go with the 99","speaker":null,"is_sponsor":0},{"start_s":1346.32,"end_s":1353.2,"text":"055 that's a very decent okay","speaker":null,"is_sponsor":0},{"start_s":1350.159,"end_s":1353.2,"text":"sure surf","speaker":null,"is_sponsor":0},{"start_s":1353.44,"end_s":1360.159,"text":"i could cry right now this is so brutal i guess that's the one that i'll go with","speaker":null,"is_sponsor":0},{"start_s":1357.679,"end_s":1363.2,"text":"then i guess you just lost the game i think this is actually worse than just","speaker":null,"is_sponsor":0},{"start_s":1361.76,"end_s":1366.88,"text":"straight up saying we don't recommend parts he basically said it's up to me to","speaker":null,"is_sponsor":0},{"start_s":1365.28,"end_s":1372.559,"text":"do whatever i want even though i told him i don't know anything about pcs she","speaker":null,"is_sponsor":0},{"start_s":1369.2,"end_s":1374.559,"text":"gave him so many yeah like so she let","speaker":null,"is_sponsor":0},{"start_s":1372.559,"end_s":1378.72,"text":"him on so hard he led him to water and he was like","speaker":null,"is_sponsor":0},{"start_s":1376.0,"end_s":1386.2,"text":"will not drink this is clearly watered down diet pepsi will not drink it i will","speaker":null,"is_sponsor":0},{"start_s":1382.24,"end_s":1386.2,"text":"drink it i'll drink to that","speaker":null,"is_sponsor":0},{"start_s":1388.64,"end_s":1391.76,"text":"it's so bad","speaker":null,"is_sponsor":0},{"start_s":1394.159,"end_s":1401.12,"text":"origin okay i have high hopes for this experience super low hopes for this bag","speaker":null,"is_sponsor":0},{"start_s":1398.88,"end_s":1406.799,"text":"yeah um i haven't had a chance to look at your website at all so um if you","speaker":null,"is_sponsor":0},{"start_s":1403.919,"end_s":1409.84,"text":"could help me put something together or find something on your website that","speaker":null,"is_sponsor":0},{"start_s":1408.4,"end_s":1414.72,"text":"works that would be awesome yeah i'd definitely be more than happy to are you on our website by the time you're so","speaker":null,"is_sponsor":0},{"start_s":1412.24,"end_s":1418.559,"text":"enthusiastic it's great i am yes okay awesome and are you looking for a","speaker":null,"is_sponsor":0},{"start_s":1415.919,"end_s":1422.559,"text":"desktop or a laptop by chance a desktop what is the main uh planned","speaker":null,"is_sponsor":0},{"start_s":1421.2,"end_s":1429.12,"text":"usage for the system if you don't mind me asking yeah no worries i'm gonna be using it","speaker":null,"is_sponsor":0},{"start_s":1426.159,"end_s":1432.96,"text":"mainly for gaming okay um and i also stream oh perfect okay we can definitely","speaker":null,"is_sponsor":0},{"start_s":1431.52,"end_s":1437.84,"text":"pick you up for that he is so nice to talk","speaker":null,"is_sponsor":0},{"start_s":1435.679,"end_s":1442.24,"text":"so happy i would call origin just because i'm kind of lonely and i want to","speaker":null,"is_sponsor":0},{"start_s":1440.0,"end_s":1447.76,"text":"hear a friendly voice uh fifteen hundred dollars before tax before okay so in","speaker":null,"is_sponsor":0},{"start_s":1445.76,"end_s":1451.44,"text":"this case the one i would recommend because it's going to start pretty much","speaker":null,"is_sponsor":0},{"start_s":1449.44,"end_s":1455.12,"text":"almost at 1500 with the base part it's going to be our neuron desktop it's","speaker":null,"is_sponsor":0},{"start_s":1453.12,"end_s":1458.96,"text":"going to be the second option there under the corona do you see that one","speaker":null,"is_sponsor":0},{"start_s":1456.64,"end_s":1463.12,"text":"okay or now here's our problem origin is more of a boutique like you're paying","speaker":null,"is_sponsor":0},{"start_s":1460.799,"end_s":1466.159,"text":"for looks you're paying for really nice build quality someone who wants to talk","speaker":null,"is_sponsor":0},{"start_s":1464.72,"end_s":1472.24,"text":"to you as somebody who's going to give you a free t-shirt in the box like yeah","speaker":null,"is_sponsor":0},{"start_s":1469.6,"end_s":1476.08,"text":"whoa you see that you just got bamboozled you","speaker":null,"is_sponsor":0},{"start_s":1474.48,"end_s":1479.679,"text":"see that whoa okay","speaker":null,"is_sponsor":0},{"start_s":1477.84,"end_s":1484.88,"text":"so that picture oh look at this sexy case","speaker":null,"is_sponsor":0},{"start_s":1482.64,"end_s":1488.88,"text":"yeah you're getting a Corsair 175r unless you want to upgrade yeah let's go","speaker":null,"is_sponsor":0},{"start_s":1486.72,"end_s":1492.559,"text":"ahead and scroll down to CPU uh which is going to be your processor i don't like","speaker":null,"is_sponsor":0},{"start_s":1490.72,"end_s":1496.0,"text":"that CPU for this price though oh they're going to get you again for the","speaker":null,"is_sponsor":0},{"start_s":1494.24,"end_s":1502.32,"text":"thermal compound 15 dollars you're buying an entire tube yeah of nth2 if we","speaker":null,"is_sponsor":0},{"start_s":1499.52,"end_s":1506.559,"text":"go with AMD it will push it up to 1522 so i think we are going to have to stick","speaker":null,"is_sponsor":0},{"start_s":1503.76,"end_s":1511.76,"text":"with Intel on what planet is an AMD processor a worse value right now yeah","speaker":null,"is_sponsor":0},{"start_s":1509.44,"end_s":1515.679,"text":"where's my 3600 it's like they're pretty configured systems yeah that's rough","speaker":null,"is_sponsor":0},{"start_s":1513.679,"end_s":1520.96,"text":"that's really rough quick question do you need to have wi-fi on the system","speaker":null,"is_sponsor":0},{"start_s":1518.64,"end_s":1523.679,"text":"um not necessarily no necessarily okay great because that's actually the only","speaker":null,"is_sponsor":0},{"start_s":1522.48,"end_s":1528.4,"text":"difference with the motherboards we offer some have wi-fi integrated some do","speaker":null,"is_sponsor":0},{"start_s":1525.679,"end_s":1532.0,"text":"not it's not the only difference i'd say from a regular consumer","speaker":null,"is_sponsor":0},{"start_s":1530.32,"end_s":1534.72,"text":"standpoint it's probably the biggest one that matters","speaker":null,"is_sponsor":0},{"start_s":1533.36,"end_s":1538.72,"text":"now it's just looking at the other options we have here the one that i","speaker":null,"is_sponsor":0},{"start_s":1536.96,"end_s":1542.72,"text":"would recommend upgrading to would be the 2060 super the only thing is that","speaker":null,"is_sponsor":0},{"start_s":1541.12,"end_s":1547.84,"text":"unfortunately that one does cost an additional 206 so that would push it","speaker":null,"is_sponsor":0},{"start_s":1544.799,"end_s":1550.64,"text":"above the 1500 budget","speaker":null,"is_sponsor":0},{"start_s":1547.84,"end_s":1554.32,"text":"so leave it with the 1660 super for now which is the fault um and know that in","speaker":null,"is_sponsor":0},{"start_s":1552.72,"end_s":1557.2,"text":"the future the graphics card is usually what gets upgraded the most throughout","speaker":null,"is_sponsor":0},{"start_s":1556.159,"end_s":1562.88,"text":"the years yeah i mean so that's your sales pitch is hey","speaker":null,"is_sponsor":0},{"start_s":1560.4,"end_s":1565.919,"text":"it sucks right now but don't worry you can just","speaker":null,"is_sponsor":0},{"start_s":1564.08,"end_s":1570.159,"text":"spend more later why don't they just sell computers that are a reasonable","speaker":null,"is_sponsor":0},{"start_s":1567.36,"end_s":1573.52,"text":"price um leave it with the 250 cg barracuda that it already has it's a","speaker":null,"is_sponsor":0},{"start_s":1571.76,"end_s":1578.72,"text":"solid state drive so it's still going to be extremely fast whoa","speaker":null,"is_sponsor":0},{"start_s":1576.64,"end_s":1583.2,"text":"we are only getting a two and a half inch","speaker":null,"is_sponsor":0},{"start_s":1579.76,"end_s":1585.2,"text":"basic 250 giga state SSD yeah what are","speaker":null,"is_sponsor":0},{"start_s":1583.2,"end_s":1589.76,"text":"those worth these days 40 bucks uh cool yeah so that's actually","speaker":null,"is_sponsor":0},{"start_s":1588.159,"end_s":1593.84,"text":"pretty much it for the system anything else below that that you see it's really","speaker":null,"is_sponsor":0},{"start_s":1591.36,"end_s":1597.679,"text":"just optional like accessories or if you want to even possibly upgrade the","speaker":null,"is_sponsor":0},{"start_s":1595.279,"end_s":1600.88,"text":"warranty uh but this in this case would probably be so did people actually buy","speaker":null,"is_sponsor":0},{"start_s":1599.2,"end_s":1604.24,"text":"these computers like it ships in a crate","speaker":null,"is_sponsor":0},{"start_s":1603.36,"end_s":1608.64,"text":"so why are they spending like 50 on a crate","speaker":null,"is_sponsor":0},{"start_s":1606.559,"end_s":1614.32,"text":"well there's your problem yeah it's like buying a bmw like 323i just buy an","speaker":null,"is_sponsor":0},{"start_s":1612.0,"end_s":1618.88,"text":"expensive jetta like why are you buying a bmw you clearly can't afford it","speaker":null,"is_sponsor":0},{"start_s":1616.559,"end_s":1623.919,"text":"spoken like a bmw owner who drives around with bmw driving","speaker":null,"is_sponsor":0},{"start_s":1620.64,"end_s":1625.36,"text":"gloves i almost lost them today","speaker":null,"is_sponsor":0},{"start_s":1623.919,"end_s":1631.36,"text":"he like guided me through the whole website we put together my pc","speaker":null,"is_sponsor":0},{"start_s":1628.24,"end_s":1632.48,"text":"and now we can buy it and it's still","speaker":null,"is_sponsor":0},{"start_s":1631.36,"end_s":1637.76,"text":"under budget that was great","speaker":null,"is_sponsor":0},{"start_s":1634.559,"end_s":1640.64,"text":"the only problem was i could hear myself","speaker":null,"is_sponsor":0},{"start_s":1637.76,"end_s":1643.679,"text":"every time i talked this is probably what real people are like when they buy","speaker":null,"is_sponsor":0},{"start_s":1642.24,"end_s":1647.52,"text":"stuff from origin they're like wow so great under budget","speaker":null,"is_sponsor":0},{"start_s":1645.279,"end_s":1651.6,"text":"except my computer is gonna be half the speed of all the other ones i don't know","speaker":null,"is_sponsor":0},{"start_s":1649.2,"end_s":1654.64,"text":"what to expect from Corsair because on the one hand they're Corsair they're","speaker":null,"is_sponsor":0},{"start_s":1653.44,"end_s":1658.48,"text":"like pretty good when it comes to customer support on the other hand they","speaker":null,"is_sponsor":0},{"start_s":1656.72,"end_s":1661.84,"text":"clearly thought they had a lot to learn and went and bought origin yeah so let's","speaker":null,"is_sponsor":0},{"start_s":1660.799,"end_s":1667.279,"text":"see the model of your system please i actually don't have a system i was","speaker":null,"is_sponsor":0},{"start_s":1665.12,"end_s":1671.36,"text":"hoping that you could help me pick one out okay um so i'm actually i'm the","speaker":null,"is_sponsor":0},{"start_s":1669.52,"end_s":1673.73,"text":"technical support not the web store but i can take your information and transfer","speaker":null,"is_sponsor":0},{"start_s":1673.039,"end_s":1679.52,"text":"you to them he's probably just breathing normally","speaker":null,"is_sponsor":0},{"start_s":1677.36,"end_s":1682.919,"text":"it's just got the mic close to his face this is painful","speaker":null,"is_sponsor":0},{"start_s":1687.52,"end_s":1694.799,"text":"for 20 32 minutes so we waited on hold for 30 minutes with","speaker":null,"is_sponsor":0},{"start_s":1692.64,"end_s":1700.32,"text":"Corsair i just wanted to call back and see if you had any other suggestions the","speaker":null,"is_sponsor":0},{"start_s":1698.0,"end_s":1703.919,"text":"only phone lines that i know of that are that are supposed to be down right now","speaker":null,"is_sponsor":0},{"start_s":1702.799,"end_s":1706.72,"text":"is the Corsair tech support","speaker":null,"is_sponsor":0},{"start_s":1705.919,"end_s":1713.84,"text":"uh which is for the peripherals yeah like for the components","speaker":null,"is_sponsor":0},{"start_s":1711.2,"end_s":1717.679,"text":"and the web store should be open i'm gonna try transferring you now okay","speaker":null,"is_sponsor":0},{"start_s":1719.2,"end_s":1721.76,"text":"back to whole","speaker":null,"is_sponsor":0},{"start_s":1723.679,"end_s":1731.52,"text":"so we've been on hold with Corsair again for 12 minutes and 50 seconds so i","speaker":null,"is_sponsor":0},{"start_s":1730.159,"end_s":1736.32,"text":"think we're just gonna give up on this one and try another one","speaker":null,"is_sponsor":0},{"start_s":1735.2,"end_s":1740.72,"text":"frickin wrecked if there was some indication","speaker":null,"is_sponsor":0},{"start_s":1738.24,"end_s":1744.399,"text":"like hey your 10th and q like","speaker":null,"is_sponsor":0},{"start_s":1741.84,"end_s":1748.799,"text":"imagine that and especially at the prices they charge for the Corsair one","speaker":null,"is_sponsor":0},{"start_s":1746.96,"end_s":1752.48,"text":"and their vengeance machines like the vengeance ones are kind of closer to","speaker":null,"is_sponsor":0},{"start_s":1750.799,"end_s":1756.96,"text":"what it would cost to diy it they're closer yeah than a","speaker":null,"is_sponsor":0},{"start_s":1754.96,"end_s":1760.399,"text":"Corsair one the point is of course there one in particular that's a premium","speaker":null,"is_sponsor":0},{"start_s":1758.399,"end_s":1763.84,"text":"product i expect someone to answer the phone yeah so the reason that they close","speaker":null,"is_sponsor":0},{"start_s":1762.48,"end_s":1767.36,"text":"their support lines because there were so many customer service inquiries","speaker":null,"is_sponsor":0},{"start_s":1765.84,"end_s":1771.919,"text":"during covid that they were just doing emails because they were trying to catch up one thing i noticed","speaker":null,"is_sponsor":0},{"start_s":1770.24,"end_s":1776.559,"text":"after the fact is that they don't actually have any computers that fit in","speaker":null,"is_sponsor":0},{"start_s":1773.919,"end_s":1780.08,"text":"the price point but which i guess saved us some","speaker":null,"is_sponsor":0},{"start_s":1778.08,"end_s":1783.84,"text":"work sort of yeah that it took an hour to figure that out yeah unfortunately i","speaker":null,"is_sponsor":0},{"start_s":1782.48,"end_s":1788.559,"text":"have very high hopes for maingear because they specifically told me last","speaker":null,"is_sponsor":0},{"start_s":1785.84,"end_s":1792.64,"text":"time that they were had a strategy to address these","speaker":null,"is_sponsor":0},{"start_s":1790.08,"end_s":1796.24,"text":"sort of you know fixed budget lower tier systems that don't have a","speaker":null,"is_sponsor":0},{"start_s":1794.799,"end_s":1800.24,"text":"thousand dollars worth of chrome fittings in them yeah exactly i'm","speaker":null,"is_sponsor":0},{"start_s":1797.919,"end_s":1803.279,"text":"watching you wallace five minutes that's not entirely","speaker":null,"is_sponsor":0},{"start_s":1801.76,"end_s":1808.399,"text":"unreasonable thank you for calling me here this is not third how can i help you today good greeting","speaker":null,"is_sponsor":0},{"start_s":1805.84,"end_s":1812.48,"text":"hi there i'm interested in purchasing a desktop gaming pc","speaker":null,"is_sponsor":0},{"start_s":1810.48,"end_s":1816.88,"text":"um my budget is around fifteen hundred dollars i'm hoping you could help me out","speaker":null,"is_sponsor":0},{"start_s":1814.72,"end_s":1820.08,"text":"with finding something that fits my budget","speaker":null,"is_sponsor":0},{"start_s":1818.24,"end_s":1825.2,"text":"well definitely um so first off uh what sort of games were","speaker":null,"is_sponsor":0},{"start_s":1822.72,"end_s":1828.399,"text":"you looking to play good question thank you main gear kind of the most","speaker":null,"is_sponsor":0},{"start_s":1826.72,"end_s":1833.12,"text":"important thing yep what are you using the computer for yeah are you playing league of legends pick up a computer off","speaker":null,"is_sponsor":0},{"start_s":1831.679,"end_s":1837.84,"text":"the side of the road and take it home yeah you know don't buy a main gear yeah are you","speaker":null,"is_sponsor":0},{"start_s":1836.399,"end_s":1844.24,"text":"thinking of also doing any kind of streaming or anything like that as well video editing uh recording gameplay or","speaker":null,"is_sponsor":0},{"start_s":1841.919,"end_s":1849.679,"text":"mostly good question thank you thank you i do stream sometimes so it would be","speaker":null,"is_sponsor":0},{"start_s":1846.96,"end_s":1852.88,"text":"great to have a pc that fits within that best option that we have for you is","speaker":null,"is_sponsor":0},{"start_s":1851.44,"end_s":1859.279,"text":"probably going to be one of our vibe systems they're not","speaker":null,"is_sponsor":0},{"start_s":1855.279,"end_s":1860.88,"text":"extremely uh oh 749 that's cheap hey","speaker":null,"is_sponsor":0},{"start_s":1859.279,"end_s":1865.039,"text":"see this is what they're talking about they call it esports","speaker":null,"is_sponsor":0},{"start_s":1862.48,"end_s":1869.12,"text":"perfect there you go an extremely light fancy chassis it's a fairly simple","speaker":null,"is_sponsor":0},{"start_s":1866.799,"end_s":1872.799,"text":"straightforward black chassis with a tempered glass soft panel uh but it's","speaker":null,"is_sponsor":0},{"start_s":1871.2,"end_s":1877.44,"text":"pretty modern case too ryzen rising across the board yeah who","speaker":null,"is_sponsor":0},{"start_s":1875.279,"end_s":1882.24,"text":"was it who told us oh i'm sorry you can't afford AMD origin there are kind","speaker":null,"is_sponsor":0},{"start_s":1880.08,"end_s":1886.399,"text":"of pre-configured options for the vibe at different price points and you'd","speaker":null,"is_sponsor":0},{"start_s":1883.84,"end_s":1891.919,"text":"actually fall right in uh the stage three out of four not a big fan of that","speaker":null,"is_sponsor":0},{"start_s":1888.559,"end_s":1893.52,"text":"rtx 2060 it's better than a 1660 ti that","speaker":null,"is_sponsor":0},{"start_s":1891.919,"end_s":1898.48,"text":"storage configuration is better though it already includes our hard drive and","speaker":null,"is_sponsor":0},{"start_s":1896.0,"end_s":1902.399,"text":"not to mention that it is uh a cool hundred dollars cheaper than","speaker":null,"is_sponsor":0},{"start_s":1900.08,"end_s":1908.0,"text":"origins yeah and they're using the AMD included cooler","speaker":null,"is_sponsor":0},{"start_s":1903.84,"end_s":1910.48,"text":"because duh it's fine it's a 3600x","speaker":null,"is_sponsor":0},{"start_s":1908.0,"end_s":1913.6,"text":"you could easily knock out 120 plus frames a second on anything on mac","speaker":null,"is_sponsor":0},{"start_s":1912.159,"end_s":1918.96,"text":"settings really you got to be careful with claims like that mr otherwise knowledgeable main","speaker":null,"is_sponsor":0},{"start_s":1917.039,"end_s":1924.08,"text":"gear guy sounds good thank you so much for your help um i really appreciate it","speaker":null,"is_sponsor":0},{"start_s":1921.36,"end_s":1928.64,"text":"what a stark contrast from dell maingear has definitely improved yeah they met my","speaker":null,"is_sponsor":0},{"start_s":1926.88,"end_s":1931.84,"text":"expectations they were not the best value no but i wasn't expecting that","speaker":null,"is_sponsor":0},{"start_s":1930.72,"end_s":1937.2,"text":"well we don't know that yet maybe the other ones we get are crappy but they have 2070 supers in them it's","speaker":null,"is_sponsor":0},{"start_s":1935.12,"end_s":1942.32,"text":"pretty hard to just be that crappy but what they have managed to do is have a","speaker":null,"is_sponsor":0},{"start_s":1939.519,"end_s":1947.039,"text":"reasonable budget offering yeah while still offering a main gear sales","speaker":null,"is_sponsor":0},{"start_s":1945.039,"end_s":1950.799,"text":"experience and it wasn't absurd compared to what origen offered and they even","speaker":null,"is_sponsor":0},{"start_s":1948.88,"end_s":1953.679,"text":"have stuff that goes down to 750 bucks yes that's","speaker":null,"is_sponsor":0},{"start_s":1952.159,"end_s":1956.399,"text":"that's a good budget for somebody that needs something cheap","speaker":null,"is_sponsor":0},{"start_s":1958.88,"end_s":1965.039,"text":"is there is it not even ringing today's the 6th checks are watch","speaker":null,"is_sponsor":0},{"start_s":1965.279,"end_s":1967.919,"text":"it's closed","speaker":null,"is_sponsor":0},{"start_s":1969.76,"end_s":1978.159,"text":"so i just attempted to call nzxt and it seems as though their support lines are","speaker":null,"is_sponsor":0},{"start_s":1974.64,"end_s":1979.84,"text":"currently unavailable due to covid so we","speaker":null,"is_sponsor":0},{"start_s":1978.159,"end_s":1984.32,"text":"are going to have to how do you keep your business going without sales lines","speaker":null,"is_sponsor":0},{"start_s":1982.08,"end_s":1987.279,"text":"i don't know but i mean apparently Corsair was a similar thing as far as we","speaker":null,"is_sponsor":0},{"start_s":1986.32,"end_s":1994.48,"text":"can tell neither of the two people we tried to add made it through of course they're in","speaker":null,"is_sponsor":0},{"start_s":1990.799,"end_s":1995.519,"text":"nzxt both that's hilarious so we ended","speaker":null,"is_sponsor":0},{"start_s":1994.48,"end_s":2000.799,"text":"up with exactly who we had last time","speaker":null,"is_sponsor":0},{"start_s":1997.919,"end_s":2005.44,"text":"sorry guys we tried we tried to make this video","speaker":null,"is_sponsor":1},{"start_s":2002.84,"end_s":2009.039,"text":"without you know involving dbrand and their expensive stickers but they just","speaker":null,"is_sponsor":1},{"start_s":2007.12,"end_s":2013.84,"text":"wanted to sponsor it so hard that we cave so we created two custom skins one","speaker":null,"is_sponsor":1},{"start_s":2011.84,"end_s":2017.84,"text":"that we're calling beautiful face and another one that we're calling sticker","speaker":null,"is_sponsor":1},{"start_s":2015.44,"end_s":2022.48,"text":"bomb it's the same great d brand quality that you've come to expect but prettier","speaker":null,"is_sponsor":1},{"start_s":2020.48,"end_s":2027.279,"text":"so you can get the wait what is this the Linus tear and the Anthony tier no no no","speaker":null,"is_sponsor":1},{"start_s":2024.799,"end_s":2030.72,"text":"we all know the face one is super cool Anthony would like it too so if you","speaker":null,"is_sponsor":1},{"start_s":2029.44,"end_s":2035.919,"text":"think you can make the right choice for yourself head over to new and improved","speaker":null,"is_sponsor":1},{"start_s":2032.96,"end_s":2039.2,"text":"LTT Store.com seriously guys wtf and they will give you some helpful guidance","speaker":null,"is_sponsor":1},{"start_s":2037.519,"end_s":2043.6,"text":"on choosing the right skin for your device so make sure you're subscribed so","speaker":null,"is_sponsor":1},{"start_s":2041.519,"end_s":2047.36,"text":"you don't miss any of them we're gonna be benchmarking these systems i'm boxing","speaker":null,"is_sponsor":1},{"start_s":2045.76,"end_s":2050.48,"text":"them we're going to be wrecking them and getting their tech support to fix it for","speaker":null,"is_sponsor":0},{"start_s":2049.119,"end_s":2054.24,"text":"us over the phone it's going to be or at least try to or at least try we're going","speaker":null,"is_sponsor":0},{"start_s":2052.72,"end_s":2059.2,"text":"to try good luck dell sure","speaker":null,"is_sponsor":0},{"start_s":2056.079,"end_s":2061.839,"text":"oh let's just all right see you later","speaker":null,"is_sponsor":0},{"start_s":2059.2,"end_s":2061.839,"text":"oh","speaker":null,"is_sponsor":0}],"full_text":"yahtzee i admire your look i admire your briefcase the code the pigeon never double takes greetings double 6.9 i haven't seen you since you came back from saving those orphans and total babes in cambodia there isn't much time your mission today is to identify which pc system integrator is the best for discerning gamers we have contracted agent sarah jane cashnickel to be your secret shopper oh and double o 6.9 do remember to tell the audience about our sponsor if you didn't catch it the first time around in 2018 the idea behind secret shopper is simple we go deep undercover and order gaming systems from the top pc system integrators on the market and see just how good the advice they give is how we get treated by their support what the unboxing experience is like how their tech support handles a phony nonsense technical problem and finally who delivers the best gaming performance for the budget now because obviously someone like me or Jake would be immediately recognized even by voice we had to enlist the help of agent cashnickel otherwise known as sarah from the merch department to place our calls and act like a absolute distress to their tech support heroes now we've kept all the sis from last year but to shake things up a little bit we've actually added nzxt and Corsair so let's look on to find out in part one who is the best at advising us on what kind of system we should buy and of course taking our money speaking of taking your money this video did i mention that it's brought to you by dbrand well it's brought to you by dbrand but also brought to you by me we teamed up with dbrand on a limited edition product line and you can learn more at not ltdstore.com those bastards thank you for calling dell oh god we started with dell first one is dell how will the product you are interested in be used say personal use or business use i hate these like ai yeah it's like look if it's not as good as siri it's much worse than which is already bad welcome to canada you have reached the operator i understand that you wanted to make a purchase how many times have you been on like a phone call and it's like enter your credit card now or your order enter your order number and then you get on the phone with the person they're like hi what's your name and order number every time and uh just a quick recap for this uh you're calling for a home purchase in canada and you wanted to uh desktop pc for gaming correct why did she need to confirm that it's two questions kindly stay on the line i'll connect the call now and then thank you for calling it out and have a nice day that's fine i'd rather have an operator that sends you to definitely the right place than be stuck in robot call directing landfills yeah exactly okay so that was pretty quick five-minute hold it's not bad yeah it's not great do you like to uh finance finances computer the product qualifies for 12 months no interest of course dell's going to try to sell their financing before they even talk about the computer they're not even are they even a computer sales company or are they financing we don't have any price yet we don't even have a computer she doesn't know what we want already asking for financing what are the odds they try to sell us a warranty before we even pick the computer i don't know all right so can you confirm the price on the desktop gaming alienware is that r11 or r10 did she just ask wait what did she just ask what system we're buying yeah she just asked what system we're buying um can you confirm the price on it no you confirm the price on it so do you like to use this only for gaming or you also use it for your regular computing okay that's a good question yeah but what gaming computer can't like doesn't matter that's a fair question because if it's only for gaming it might not need you know ryzen for example it might it will be mainly used for gaming but it would be nice if it could do all of the above um i also would like to change my budget to two grand instead of 1500 if that's possible okay how about the antivirus like we have uh antivirus it's a protection software for your pc is it for you like me to add this on the court and send it to you we this is a gaming system this gaming system we still don't know what CPU and graphics card are in it and you've already tried to sell us financing in an anti-virus yeah yeah yeah how about the warranty like if something goes wrong either with the hardware or software oh come on i called it dell told me they told me last time that they had used secret shopper as a training tool and they were revising their practices they have revised nothing that's all right so how would you take care of the hardware and software issues if something goes wrong if you consider buying right now you're getting at the deal price and i can offer you a good discount no that's okay okay so we declined it twice so far okay for the warranty i'm still keeping these fingers up so in terms of the configuration what is your requirement do you want an ie7 processor or an i5 processor this is just some random person calling on the phone they probably don't know what that means what's an i7 what's an i5 um i'll go with an i7 if that fits in my budget like i told you how much money i have to spend you tell me what i'm getting yeah like you're buying such an expensive gaming computer if something goes wrong you don't need to send the computer back to them we are gonna send then certified technician to your home along with the party no this is the sales pitch so that's the reason we are suggesting you to take the warranty oh no no that's all right okay i'm just looking for the computer okay all right thank you though that's three times so we have an unit uh i7 processor uh 8gb memory do you want 8gb or more i'm not sure whatever you would suggest would be great when you call up and you say here's how much money i have to spend you're a dream customer yeah because that allows the sales representative to tailor build something exactly right yeah you don't you don't have to guess at what compromises they will be wanting to make so instead of paying the total amount at once you can finance it and for the first one year there is no interest yeah financing twice no i think we're just gonna i'm just gonna pay in full okay all right and do you also need a gaming monitor along with this desktop no i already have one available to me that's fine i got no problem with that dell makes some sweet displays so i'm not charging anything for the warranty okay so we are offering you one year for free so by declining it three times we get one year for free that's the default and also you're getting a dedicated graphic card NVIDIA GeForce gtx 1660 ti okay cool that sounds great two grand whoo where's the graphics card upsell where's the where's the advice to go i5 and better graphics card none all they wanted was warranty and finance and for extra hundred dollars you can also upgrade the chassis options like 500 watts safely that's not a chassis option you're right now getting only 360 watts 360 watt power supply would it end up going over my budget there that's the real question thank you sarah i gave you my budget you tell me what i'm buying uh i can get you for fifty dollars okay she said i can give it to you for fifty dollars what like what's our i don't know what my total is right now for extra 30 you can get a better wireless card killer it will be three times more faster so do you want me to act three times faster um as long as it fits in my budget thank you sarah 512 gb SSD plus 1 150 stop telling us how much the upgrade costs we don't know how much for spending we have no context for it up until this point the dell representative has tried to upsell us CPU side panels power supply and storage while shipping a 1660 ti in a 2 000 canadian dollar gaming system and you said you're not in financing your email and reply no problem three times financing oh here's our quote okay wait what do we got here dell g that's not even alienware what why are they selling us a regular dell system did we call the alienware number like on the alienware website yeah like i went on alienware.com and the number it gives you is like the dell number i just want to see my price okay so we got a 512 gig and that two yeah one terabyte hard drive no single channel RAM oh brutal 29 33 ah that's okay single channel though yeah oh but we got we got killer wireless and they gave us a mcafee trial for 30 days and this is with a 600 discount what is premium support for years yeah what is that doing so did we get up sold on the warranty anyways what the hell is that doing on there with on-site service after remote diagnosis three-year extended let's see maybe they put it on there and gave us it for free because if we go to the top here it says 1968.99 and on the bottom 1967.99 so i guess the original price back well she said 600 bucks off though yeah but that's not even represented in any way on the itemized invoice yeah it's not a very clear invoice no i i think honestly you know what i think mm-hmm i think what 600 off is nonsense mcafee live sense consumer 12 month subscription they put the antivirus on this should be illegal this probably is illegal unless it's free i don't know unless it's free but we don't know because there's no transparency whatsoever yeah they just give you a total and tax pretty much i would call this predatory but i don't think this phone rep knows enough to prey on anyone um i was just hoping i could pay for my pc now visa or master or on financing um i'll be paying with visa please fourth time why didn't you do it on monthly payment you get one year no interest fifth time um i'll just be playing so do i have your permission to charge two thousand one hundred and ninety nine dollars thirty nine cents yes you do your help has been awesome thank you oh sarah you're so kind poor sarah doesn't know how hard she just got screwed over between the extended warranty the anti-virus and the financing what was about ten times they tried to upsell us stuff we said we didn't want i'm willing to bet that if we had talked to an alienware trained salesperson we probably wouldn't have had this experience if they even exist if they even exist anymore yeah you know what just throw up an image of something from dbrand i don't even care what it looks like dell doesn't deserve the product placement hopefully hp is better than for calling hb canada and welcome to our back to school sale my name is how can i help you today that's a nice greeting hi there i'm interested in perching a desktop gaming pc i don't have anything in particular in mind that's why i was hoping you could help me out but i would like to mention that my budget is 2 000 canadian you tell i'm nervous now you're doing great sir two minutes two minutes that's reasonable if like music was moist this would be moist music all right hello hi there yeah so thank so it was able to pull up something here it's an omen gaming lap i mean that's not easy oh it's close uh it has the i7 processor already and also the graphics card for this one is the 260 already so it is capable of any other like fortnite uh league of legends like apex and pubg also and high resolution that's exactly what i'm looking for well originally it's 1849 but uh it's on sale right now for one thousand six hundred ninety nine saved us quite a few bucks we told him we had two grand to spend and he's like here's a 1600 config is that a chicken it sounded like a rooster does he play like farm simulator on this other monitor hello he's gone he called back okay but to my personal phone they told me that uh this computer is securely out of stock oh that's not good oh um do you have any other recommendations that are within my budget first well it's good that he did that's um 2049. but true i'll just going to provide you another 50 on this one so it will just go in 1099.99 yeah that would be perfect that's right within my budget oh so he made it work all right so she laughing at the rooster the rooster is hilarious it's so close to the phone it's so loud like is the rooster in his house give this guy a raise yeah i like this guy and give the rooster a raise i want to meet this rooster this rooster works hard it's like wake up do you have um roosters around you she finally does this because i'm working at home oh that's awesome i love i love roosters it sounds adorable adorable it sounds terrifying 2070 super 2070 super for 2 000 canadians it's about 1500 us dollars that's pretty good very reasonable remember we made this video before our tx 3000 series was announced so far hp absolutely destroyed dell 1660 ti versus a 2070 super way better spec way more knowledgeable representative overall better experience asked us questions and then responded to them instead of just reading off of a script when that item wasn't in stock gave us a better one and gave us a discount to make it fit in our budget make sure it could fit in our budget the one thing they did wrong ironically was not offering us the antivirus and extended warranty and financing giving the customer choice is not a bad thing it's when you cram it down the customer's throat that's when you're a jerk yeah like five times next up is i buy power this is this is gonna be an interesting one oh 32 minutes let me help you hi there i'm looking to purchase a desktop pc for gaming hoping you could help me out with that um i do want to mention though that my budget is fifteen hundred dollars okay so we've changed from canadian pricing to usd now let me see what's available um and then what kind of titles do you play what are you expecting get out of it um i pretty much just game so i'd be playing call of duty modern warfare minecraft gta and i also like to stream sometimes so i'm hoping for something that could do that as well hmm she's got to make sure she's giving the same requirements to everyone so we got to make sure we keep that in mind all right um i we do have a system that's actually pretty solid it has a better video card than some of the other models in this price range okay he goes straight for the video card it is a ryzen system yeah so this would be the one then it's going to give you the most performance you can get with this budget that's a bold claim i mean he went right to it for rtx 2070 super 16 gigs at 3200 RGB memory if you care about that 3200 RAM too wow and it's a 512 and about two so that's really the only shortcoming on the build is that the storage may not be quite as much as you want but that is an easy upgrade to get installed later that's fair yeah that's fair if you can scrape together fifteen hundred dollars for a gaming rig presumably you can spend fifty dollars on a hard drive three months from now um the one that you were just telling me about sounds perfect it sounds exactly like what i'm looking for wow that was quick i mean after 30 minutes on hold okay if that looks good we do have a coupon code that'll actually help you out a little bit hopefully that will keep it under budget with the taxes it'll take 50 off that total and he's knocking another 50 bucks off what a guy so here's where i buy power got interesting their website would not accept our postal code so we're calling them back oh let me check with our team um sometimes there's an issue where maybe the system doesn't detect that as a valid one okay one moment okay no worries thank you they're gonna help us are they sarah how naive we didn't have to wait as long this time thank goodness if for some reason there is an issue and it's not resolved tonight it should be tomorrow at this point if i'm a customer i'm done i already waited an hour on the phone um the zip code finally worked and now we can order the pc finally oh oh as soon as i went to submit it it went away again now i have to call them because this isn't working hi there i am um purchasing a pc through your online form i am purchasing a pc through your online form you can tell she's just nervous like if you know her it's great though because yeah though it's perfect that's the persona we want actually unfortunately running into the same problem their internal system won't even i bet you their internal system is just their website so what we ended up doing is i just tried a different credit card and like a different address and it ended up working i still i can't believe we even gave them our money let's see if cyberpower managed to actually recommend a config this time um hi i was looking to purchase a desktop gaming pc okay sure like uh let me transfer you to a software whole page party transfer to your sales rep hold please yeah pardon transfers anyways hello yes how can i help you hi i'm looking to purchase a desktop gaming pc but i'm not really sure what would be best in my budget so i was hoping you could help me out are you on the website right now to walk you through it um i am on the website provide advice now on the very right there's the ecpc builder yes start with that and after that read a little bit like uh you have more questions that calls back and we'll most likely uh this will be it'll filter 90 of the questions and the other 10 we could help this is just a roundabout way of saying we don't offer advice should i just pick one like what's the there's like a lot of options wait did this just take everything under 1500 and vomit it onto a page looks like it i'm mickey so they have ultra best better and good okay in fairness that ultra config is looking pretty sweet it's too expensive so it seems like it's just sort of it's sorted by FPS in this game yeah that's not bad well let's see 150 that's not stupid but it didn't even ask us for the game you're you're just giving it a pass it was bs it didn't even it happened to be the right game it was not that clear no it didn't ask at all um i called a few minutes ago in regards to purchasing a desktop gaming pc it gave me a few options but i was hoping you could help me pick which one you believe would be the best if you want people to buy something try to narrow down their options they're just going to get overwhelmed if you show them 30 things in your price that's a free tech tip yeah all ordered on website can't be customized you can cook into any of those packages pick and choose whatever pulse you know what we asked and we will build the system according to the parts you selected for gaming system um you just need to make sure you choose a decent speed CPU and video card is running what does that mean um streaming goes uh you wouldn't need to get a video capture what no you wouldn't obs man shadow play yeah or that yeah you can go in there go into the configuration page and choose whatever parts you want to download to to make it fit your budget okay um what part would you suggest i downgrade okay okay seriously really lead oh you suck dude back to 2018. that that's really up to you if you want to keep going you want to go with the 99 055 that's a very decent okay sure surf i could cry right now this is so brutal i guess that's the one that i'll go with then i guess you just lost the game i think this is actually worse than just straight up saying we don't recommend parts he basically said it's up to me to do whatever i want even though i told him i don't know anything about pcs she gave him so many yeah like so she let him on so hard he led him to water and he was like will not drink this is clearly watered down diet pepsi will not drink it i will drink it i'll drink to that it's so bad origin okay i have high hopes for this experience super low hopes for this bag yeah um i haven't had a chance to look at your website at all so um if you could help me put something together or find something on your website that works that would be awesome yeah i'd definitely be more than happy to are you on our website by the time you're so enthusiastic it's great i am yes okay awesome and are you looking for a desktop or a laptop by chance a desktop what is the main uh planned usage for the system if you don't mind me asking yeah no worries i'm gonna be using it mainly for gaming okay um and i also stream oh perfect okay we can definitely pick you up for that he is so nice to talk so happy i would call origin just because i'm kind of lonely and i want to hear a friendly voice uh fifteen hundred dollars before tax before okay so in this case the one i would recommend because it's going to start pretty much almost at 1500 with the base part it's going to be our neuron desktop it's going to be the second option there under the corona do you see that one okay or now here's our problem origin is more of a boutique like you're paying for looks you're paying for really nice build quality someone who wants to talk to you as somebody who's going to give you a free t-shirt in the box like yeah whoa you see that you just got bamboozled you see that whoa okay so that picture oh look at this sexy case yeah you're getting a Corsair 175r unless you want to upgrade yeah let's go ahead and scroll down to CPU uh which is going to be your processor i don't like that CPU for this price though oh they're going to get you again for the thermal compound 15 dollars you're buying an entire tube yeah of nth2 if we go with AMD it will push it up to 1522 so i think we are going to have to stick with Intel on what planet is an AMD processor a worse value right now yeah where's my 3600 it's like they're pretty configured systems yeah that's rough that's really rough quick question do you need to have wi-fi on the system um not necessarily no necessarily okay great because that's actually the only difference with the motherboards we offer some have wi-fi integrated some do not it's not the only difference i'd say from a regular consumer standpoint it's probably the biggest one that matters now it's just looking at the other options we have here the one that i would recommend upgrading to would be the 2060 super the only thing is that unfortunately that one does cost an additional 206 so that would push it above the 1500 budget so leave it with the 1660 super for now which is the fault um and know that in the future the graphics card is usually what gets upgraded the most throughout the years yeah i mean so that's your sales pitch is hey it sucks right now but don't worry you can just spend more later why don't they just sell computers that are a reasonable price um leave it with the 250 cg barracuda that it already has it's a solid state drive so it's still going to be extremely fast whoa we are only getting a two and a half inch basic 250 giga state SSD yeah what are those worth these days 40 bucks uh cool yeah so that's actually pretty much it for the system anything else below that that you see it's really just optional like accessories or if you want to even possibly upgrade the warranty uh but this in this case would probably be so did people actually buy these computers like it ships in a crate so why are they spending like 50 on a crate well there's your problem yeah it's like buying a bmw like 323i just buy an expensive jetta like why are you buying a bmw you clearly can't afford it spoken like a bmw owner who drives around with bmw driving gloves i almost lost them today he like guided me through the whole website we put together my pc and now we can buy it and it's still under budget that was great the only problem was i could hear myself every time i talked this is probably what real people are like when they buy stuff from origin they're like wow so great under budget except my computer is gonna be half the speed of all the other ones i don't know what to expect from Corsair because on the one hand they're Corsair they're like pretty good when it comes to customer support on the other hand they clearly thought they had a lot to learn and went and bought origin yeah so let's see the model of your system please i actually don't have a system i was hoping that you could help me pick one out okay um so i'm actually i'm the technical support not the web store but i can take your information and transfer you to them he's probably just breathing normally it's just got the mic close to his face this is painful for 20 32 minutes so we waited on hold for 30 minutes with Corsair i just wanted to call back and see if you had any other suggestions the only phone lines that i know of that are that are supposed to be down right now is the Corsair tech support uh which is for the peripherals yeah like for the components and the web store should be open i'm gonna try transferring you now okay back to whole so we've been on hold with Corsair again for 12 minutes and 50 seconds so i think we're just gonna give up on this one and try another one frickin wrecked if there was some indication like hey your 10th and q like imagine that and especially at the prices they charge for the Corsair one and their vengeance machines like the vengeance ones are kind of closer to what it would cost to diy it they're closer yeah than a Corsair one the point is of course there one in particular that's a premium product i expect someone to answer the phone yeah so the reason that they close their support lines because there were so many customer service inquiries during covid that they were just doing emails because they were trying to catch up one thing i noticed after the fact is that they don't actually have any computers that fit in the price point but which i guess saved us some work sort of yeah that it took an hour to figure that out yeah unfortunately i have very high hopes for maingear because they specifically told me last time that they were had a strategy to address these sort of you know fixed budget lower tier systems that don't have a thousand dollars worth of chrome fittings in them yeah exactly i'm watching you wallace five minutes that's not entirely unreasonable thank you for calling me here this is not third how can i help you today good greeting hi there i'm interested in purchasing a desktop gaming pc um my budget is around fifteen hundred dollars i'm hoping you could help me out with finding something that fits my budget well definitely um so first off uh what sort of games were you looking to play good question thank you main gear kind of the most important thing yep what are you using the computer for yeah are you playing league of legends pick up a computer off the side of the road and take it home yeah you know don't buy a main gear yeah are you thinking of also doing any kind of streaming or anything like that as well video editing uh recording gameplay or mostly good question thank you thank you i do stream sometimes so it would be great to have a pc that fits within that best option that we have for you is probably going to be one of our vibe systems they're not extremely uh oh 749 that's cheap hey see this is what they're talking about they call it esports perfect there you go an extremely light fancy chassis it's a fairly simple straightforward black chassis with a tempered glass soft panel uh but it's pretty modern case too ryzen rising across the board yeah who was it who told us oh i'm sorry you can't afford AMD origin there are kind of pre-configured options for the vibe at different price points and you'd actually fall right in uh the stage three out of four not a big fan of that rtx 2060 it's better than a 1660 ti that storage configuration is better though it already includes our hard drive and not to mention that it is uh a cool hundred dollars cheaper than origins yeah and they're using the AMD included cooler because duh it's fine it's a 3600x you could easily knock out 120 plus frames a second on anything on mac settings really you got to be careful with claims like that mr otherwise knowledgeable main gear guy sounds good thank you so much for your help um i really appreciate it what a stark contrast from dell maingear has definitely improved yeah they met my expectations they were not the best value no but i wasn't expecting that well we don't know that yet maybe the other ones we get are crappy but they have 2070 supers in them it's pretty hard to just be that crappy but what they have managed to do is have a reasonable budget offering yeah while still offering a main gear sales experience and it wasn't absurd compared to what origen offered and they even have stuff that goes down to 750 bucks yes that's that's a good budget for somebody that needs something cheap is there is it not even ringing today's the 6th checks are watch it's closed so i just attempted to call nzxt and it seems as though their support lines are currently unavailable due to covid so we are going to have to how do you keep your business going without sales lines i don't know but i mean apparently Corsair was a similar thing as far as we can tell neither of the two people we tried to add made it through of course they're in nzxt both that's hilarious so we ended up with exactly who we had last time sorry guys we tried we tried to make this video without you know involving dbrand and their expensive stickers but they just wanted to sponsor it so hard that we cave so we created two custom skins one that we're calling beautiful face and another one that we're calling sticker bomb it's the same great d brand quality that you've come to expect but prettier so you can get the wait what is this the Linus tear and the Anthony tier no no no we all know the face one is super cool Anthony would like it too so if you think you can make the right choice for yourself head over to new and improved LTT Store.com seriously guys wtf and they will give you some helpful guidance on choosing the right skin for your device so make sure you're subscribed so you don't miss any of them we're gonna be benchmarking these systems i'm boxing them we're going to be wrecking them and getting their tech support to fix it for us over the phone it's going to be or at least try to or at least try we're going to try good luck dell sure oh let's just all right see you later oh"}