WEBVTT 00:00:15.200 --> 00:00:23.119 we bought them do you have um roosters around you we unboxed them they have 00:00:20.320 --> 00:00:25.439 extra oh why we trialed their tech support 00:00:26.080 --> 00:00:34.559 i managed to pull it out all the way and now in our final act we're 00:00:31.439 --> 00:00:35.760 benchmarking all six of our systems to 00:00:34.559 --> 00:00:40.800 see which pc integrator offered us the most bang 00:00:38.320 --> 00:00:45.440 for the buck when it comes to gaming and streaming performance 00:00:42.640 --> 00:00:51.120 but as regular viewers of this series have probably come to expect by now 00:00:48.000 --> 00:00:52.160 there's a lot more here than meets the 00:00:51.120 --> 00:00:59.840 eye like thanking dbrand for sponsoring this series they're cool and you're not 00:00:56.960 --> 00:00:59.840 more on that later 00:01:07.600 --> 00:01:12.720 ah alienware i mean 00:01:11.520 --> 00:01:17.200 dell after a wholly unimpressive sales and 00:01:14.880 --> 00:01:21.360 support experience our dell surprisingly at least came with the latest version of 00:01:19.040 --> 00:01:25.439 Windows the latest Windows update and video drivers and also the usual slew of 00:01:24.000 --> 00:01:30.240 dell support software including everyone's favorite mcafee antivirus 00:01:28.000 --> 00:01:33.200 which we promptly uninstall wait a minute 00:01:31.439 --> 00:01:38.799 12 month subscription what did they actually end up charging 00:01:35.920 --> 00:01:42.720 us for that after we said not to no way well 00:01:41.119 --> 00:01:46.000 not exactly dell seems to include a one-year 00:01:44.240 --> 00:01:50.320 subscription to mcafee on their g5 desktops for free so that's all right i 00:01:48.240 --> 00:01:55.520 guess but here's the problem first of all any mention of a discount 00:01:52.720 --> 00:01:58.719 disappeared from our order entirely and if you load up a g5 on dell's website 00:01:57.520 --> 00:02:02.560 spec it out with the appropriate hardware fun fact you can actually 00:02:00.640 --> 00:02:06.640 choose a dual channel memory kit for no added cost 00:02:04.799 --> 00:02:10.479 you end up with a system that costs just over sixteen hundred dollars canadian 00:02:08.640 --> 00:02:14.480 not anywhere near the two thousand we spent oh and remember the warranties 00:02:12.720 --> 00:02:18.400 they tried to sell us which we actively declined multiple times so that's the 00:02:16.480 --> 00:02:22.520 reason we are suggesting you to take the warranty oh no 00:02:23.120 --> 00:02:28.160 well they're still on the invoice just under much more obscure names 00:02:27.440 --> 00:02:33.280 so i thought did we actually get them and i went to 00:02:31.280 --> 00:02:36.879 checker warranty status and sure enough it has four years of extended on-site 00:02:35.120 --> 00:02:41.040 warranty and four years of premium support which if you add both to the 00:02:39.200 --> 00:02:45.040 online configurator would bring the total to just two dollars off what we 00:02:42.879 --> 00:02:50.640 spent so they straight up charged us for something we told them we didn't want 00:02:48.160 --> 00:02:54.720 it gets better for the icing on the cake on dell site you can't even select both 00:02:53.280 --> 00:02:58.959 of the warranty packages the rep included at the same time it only lets 00:02:56.959 --> 00:03:04.879 you order one so in summary then not only did the dell 00:03:01.519 --> 00:03:07.760 sales rep straight up scam agent sarah 00:03:04.879 --> 00:03:12.720 and by extension me out of over 300 canadian rubles on services that we said 00:03:10.000 --> 00:03:17.599 we didn't want they managed to deliver a system with the worst expandability the 00:03:15.280 --> 00:03:21.760 least resilient packing material zero upgradability for either the power 00:03:19.760 --> 00:03:27.280 supply or motherboard thanks to the proprietary case and nearly the worst 00:03:25.360 --> 00:03:31.760 performance of the bunch more on that later they even failed to 00:03:29.360 --> 00:03:37.840 help with a routine tech support problem over the phone i am straight up furious 00:03:34.319 --> 00:03:40.000 like dell you guys told us that secret 00:03:37.840 --> 00:03:43.760 shopper 2018 was going to be part of a service and support overhaul but it 00:03:42.159 --> 00:03:48.879 obviously didn't happen and while many of our viewers have been 00:03:47.040 --> 00:03:52.640 quick to blame the representatives that we spoke with 00:03:50.239 --> 00:03:58.400 i believe this is actually a systemic problem it is no secret that forcing 00:03:56.000 --> 00:04:03.920 employees to rely on selling services like financing to make their commissions 00:04:01.040 --> 00:04:08.560 creates this kind of negative customer experience honestly it felt like 00:04:06.239 --> 00:04:13.360 shopping at a we finance all used car lot and it sucked 00:04:10.640 --> 00:04:16.880 dell you came in dead last way to go 00:04:14.720 --> 00:04:20.479 losers based on the ordering and tech support experience 00:04:18.320 --> 00:04:25.680 and the actual spec of our system our other tier one hp on the other hand 00:04:22.960 --> 00:04:29.120 looked very promising but both Windows and the NVIDIA drivers were nearly a 00:04:27.520 --> 00:04:33.440 year out of date from the time of ordering i mean i get it they were 00:04:31.120 --> 00:04:37.199 probably clearing old 9th gen stock after the launch of their 10th genome 00:04:35.120 --> 00:04:40.880 desktops but it's not the best experience to spend an hour updating 00:04:39.120 --> 00:04:45.600 your brand new system in terms of build quality it was great 00:04:42.960 --> 00:04:49.520 to see a mostly non-proprietary setup from hp though and there were no 00:04:47.759 --> 00:04:53.759 apparent restrictions in terms of swapping in off-the-shelf components the 00:04:52.160 --> 00:04:58.960 secondary front storage bay came with both power and SATA data already run to 00:04:56.720 --> 00:05:04.000 it for an easy storage upgrade and the 750 watt 80 plus platinum power supply 00:05:02.160 --> 00:05:08.000 is standard atx continuing with the trend last time 00:05:05.440 --> 00:05:10.960 around hp's omen command center still does 00:05:08.800 --> 00:05:15.199 basically nothing i mean you do at least get some control over the included 00:05:12.639 --> 00:05:19.280 chassis RGB but aside from the utterly useless network optimizer there's 00:05:17.759 --> 00:05:22.800 nothing really to command in there 00:05:21.039 --> 00:05:27.440 the rest of the pre-installed software is the usual complement of hp support 00:05:25.199 --> 00:05:32.000 stuff along with a 30-day mcafee trial which we uninstalled as for the BIOS 00:05:29.680 --> 00:05:36.080 it's limited to a basic hp support setup with only system tests and information 00:05:34.000 --> 00:05:40.400 pages available until you open up the advanced menu which isn't that advanced 00:05:38.400 --> 00:05:44.560 adding only some basic power i o and boot options the main issue we had last 00:05:42.479 --> 00:05:50.800 time around with hp's config was the heavily limited boost clocks on the CPU 00:05:47.520 --> 00:05:53.199 and unfortunately these same issues are 00:05:50.800 --> 00:05:57.039 still present i mean how is that even possible 00:05:54.479 --> 00:06:02.479 stressing the CPU with y cruncher a pie calculation tool we started at around 4 00:05:59.600 --> 00:06:06.720 300 megahertz all right but then our temps immediately climbed into the high 00:06:04.400 --> 00:06:10.240 80 degree range which is i guess okay 00:06:08.000 --> 00:06:16.080 and then after a few seconds with no appreciable spin up in the CPU fan our 00:06:12.800 --> 00:06:18.960 clocks would drop to around 3 700 00:06:16.080 --> 00:06:25.360 megahertz and the CPU would draw exactly wound exactly 65 watts of power which 00:06:22.000 --> 00:06:27.039 happens to be the rated TDP of this chip 00:06:25.360 --> 00:06:33.360 now we thought that it might be some kind of power virus mitigation so we 00:06:30.080 --> 00:06:35.600 loaded up the blender bmw test and 00:06:33.360 --> 00:06:40.400 unfortunately it exhibited the same behavior 00:06:37.120 --> 00:06:42.319 as for the GPU with fermark running hp's 00:06:40.400 --> 00:06:47.039 stock configuration for the system had the GPU's blower fan spinning at just 60 00:06:44.800 --> 00:06:51.919 percent speed with temperatures hovering in the high 80s and the card clocking 00:06:49.600 --> 00:06:56.000 down below its base speed we tried manually tweaking the fan curve 00:06:54.080 --> 00:07:00.560 in afterburner and while it did yield better temperatures the clocks remain 00:06:58.080 --> 00:07:06.160 the same due to power limitations now you can bypass these but 00:07:02.960 --> 00:07:09.039 it's just confusing right like why is hp 00:07:06.160 --> 00:07:13.840 intentionally handicapping both the CPU and GPU in a gaming branded system for 00:07:12.639 --> 00:07:20.319 noise i mean like okay but hp there are other 00:07:17.840 --> 00:07:26.240 ways to solve this maybe just maybe a single 92 millimeter 00:07:23.120 --> 00:07:28.560 exhaust fan isn't enough for a powerful 00:07:26.240 --> 00:07:32.240 gaming rig with how well hp performed during the rest of the purchasing 00:07:29.840 --> 00:07:37.520 experience and with how good the system was on paper this was kind of a letdown 00:07:35.520 --> 00:07:42.400 but we'll let the performance numbers make the final call 00:07:39.440 --> 00:07:46.800 on to ibuypower this system also came with Windows 1909 from late last year 00:07:45.120 --> 00:07:51.440 but their NVIDIA drivers weren't quite as bad as hp at only 00:07:48.800 --> 00:07:55.520 five months or so old on the inside you'll probably notice this like the 00:07:53.599 --> 00:07:58.960 rest of our remaining systems was pieced together strictly with off-the-shelf 00:07:57.360 --> 00:08:03.039 components so there's nothing proprietary like we found in 00:08:00.960 --> 00:08:07.919 particularly the dell it also seems like this is the one 00:08:05.280 --> 00:08:12.160 manufacturer so far that listened to our criticism from last time around you 00:08:10.400 --> 00:08:17.520 might remember that we were disappointed in the complete lack of cable management 00:08:14.240 --> 00:08:19.520 from ibuypower in 2018. well this year 00:08:17.520 --> 00:08:24.160 the cables behind the motherboard tray were managed about as well as you can 00:08:21.680 --> 00:08:27.680 expect from a pre-built and for bonus points the fans were plugged into the 00:08:25.919 --> 00:08:31.199 correct ports this time that's sarcasm by the way you don't get 00:08:29.360 --> 00:08:35.760 bonus points for not screwing up it's also the first of our systems to come 00:08:32.800 --> 00:08:39.680 with a ryzen CPU specifically the eight core 3700x 00:08:37.919 --> 00:08:44.159 during our y cruncher stress test the ibuypower machine maintained a 00:08:41.200 --> 00:08:49.680 consistent all-core boost of 4.1 gigahertz at just over 70 degrees not 00:08:47.120 --> 00:08:54.480 quite the 4.5 gigahertz max boost that AMD advertises but this is about what we 00:08:52.160 --> 00:09:00.720 would expect on an all core synthetic load like this on verizon the GPU an MSI 00:08:58.000 --> 00:09:04.800 rtx 2070 super with a decent dual fan cooler managed to maintain clock speeds 00:09:02.720 --> 00:09:09.519 higher than base in our firm arc test and temps were in the low 80s as you'd 00:09:06.800 --> 00:09:13.760 expect on an NVIDIA card with GPU boost this system also featured dual channel 00:09:11.440 --> 00:09:18.880 memory and it's worth noting that while none of our tech support agents 00:09:15.600 --> 00:09:21.120 instructed us to re-enable xmp profiles 00:09:18.880 --> 00:09:25.040 after our phone calls we did go ahead and do this for this system and the rest 00:09:23.279 --> 00:09:29.360 of them that allowed it so that every system was putting its best foot forward 00:09:27.360 --> 00:09:33.839 and we even set our power plans and Windows to high performance 00:09:31.680 --> 00:09:39.839 back to the BIOS though on the included ASUS x570p it was two revisions or about 00:09:37.600 --> 00:09:43.279 four months old as of ordering it which would be unlikely to make much of a 00:09:41.519 --> 00:09:49.200 difference in performance especially this late in ryzen 3000's lifecycle but 00:09:46.640 --> 00:09:53.760 BIOS updates usually do improve system stability and compatibility especially 00:09:52.000 --> 00:09:57.120 with the higher speed memory that ryzen loves so it's one of those things that's 00:09:55.519 --> 00:10:00.720 just a nice touch and would make us think wow you know these guys really 00:09:59.440 --> 00:10:04.959 care overall a very solid job so far i buy 00:10:03.440 --> 00:10:10.399 power and assuming that you didn't somehow handicap your gaming performance 00:10:07.360 --> 00:10:12.160 it seems like this is your race to lose 00:10:10.399 --> 00:10:16.959 cyber power pc oh boy well for the second season in a 00:10:14.720 --> 00:10:20.640 row they effectively didn't provide us with any guidance on the ordering 00:10:18.560 --> 00:10:23.120 experience i don't know what you need or what you do 00:10:24.480 --> 00:10:30.640 but we did at least manage to get a system from them 00:10:28.399 --> 00:10:35.120 as we noted in the unboxing experience this machine did experience some minor 00:10:33.040 --> 00:10:38.800 shipping trauma but cyber power did at least chip over replacement panels at 00:10:36.959 --> 00:10:44.320 our request for no extra cost so i'm gonna put a little gold star right there 00:10:42.000 --> 00:10:47.920 for the record though cyber power you need to make sure that you test your 00:10:45.920 --> 00:10:52.320 packing material because you were probably a good two inches on the 00:10:50.000 --> 00:10:56.720 backside from being thick enough if you know what i mean 00:10:54.480 --> 00:11:01.600 software wise this system also shipped with a near-year-old Windows 10 build 00:10:59.600 --> 00:11:05.440 but with AMD graphics drivers that were only three months old not terrible 00:11:04.079 --> 00:11:09.519 still not great oddly enough though we struggled to find 00:11:07.600 --> 00:11:13.680 any indication that this system came from cyberpower in the operating system 00:11:12.079 --> 00:11:17.680 they didn't even bother to set a branded wallpaper the only clue that we did end 00:11:15.920 --> 00:11:21.440 up finding was their support information listed in the about your pc section of 00:11:19.920 --> 00:11:25.200 control panel aside from the external shipping damage 00:11:22.959 --> 00:11:29.440 though the overall build quality is on par with the ibuypower system we just 00:11:26.959 --> 00:11:33.120 looked at and cyberpower spent the extra time to clean up the back of the 00:11:30.560 --> 00:11:36.640 motherboard tray and overall present a pretty decent looking rig our only 00:11:34.959 --> 00:11:40.160 recommendations here would be to opt for a power supply with all black cables 00:11:38.640 --> 00:11:45.519 some better color coordination on the memory and to go for an NVMe SSD that 00:11:43.519 --> 00:11:47.920 last one is the biggest especially in a system that cost fourteen hundred 00:11:46.800 --> 00:11:53.279 dollars the Intel 10700k boosted nicely between 00:11:50.720 --> 00:11:58.000 4.6 and 4.7 gigahertz under full synthetic load while maintaining a cool 00:11:55.360 --> 00:12:03.760 68 degrees and on the flip side during our fermark stress test the asrock rx 00:12:00.320 --> 00:12:06.320 5700 xt which was the only AMD GPU in 00:12:03.760 --> 00:12:10.880 our lineup reached a smoldering 87 degrees while hovering slightly below 00:12:08.320 --> 00:12:13.839 its advertised base clock on the plus side though the BIOS version was at 00:12:12.480 --> 00:12:18.560 least the latest available as of the order date so that's cool 00:12:16.480 --> 00:12:22.320 now y'all ready to see the slowest pc out of the bunch whether it's the fact 00:12:20.320 --> 00:12:26.160 that their cheapest system barely fit into our budget in the first place or 00:12:24.399 --> 00:12:31.040 the fact that they have to spec a lower than default case to make it work it's 00:12:28.800 --> 00:12:35.839 no secret that origen doesn't cater to peasants who only have 1500 us dollars 00:12:33.680 --> 00:12:39.360 to spend on a gaming system it shipped with the latest major build 00:12:37.440 --> 00:12:44.079 of Windows 10 and the most up-to-date NVIDIA drivers we've seen yet just over 00:12:41.680 --> 00:12:48.959 a month old dang with the only shortcoming being the BIOS which was one 00:12:46.560 --> 00:12:53.120 revision old again not expecting any performance issues it's just a little 00:12:50.959 --> 00:12:58.079 disappointing when you're paying this much for a system to be set up properly 00:12:55.920 --> 00:13:03.440 they were however the only company to save a pre-configured BIOS profile which 00:13:00.800 --> 00:13:07.040 included both xmp settings as well as some tweaks to the fan curves 00:13:05.519 --> 00:13:11.760 like everyone else in this competition though they failed to instruct agent 00:13:08.880 --> 00:13:15.680 sarah to enable their profile after our RAM reseeding debacles so 00:13:14.399 --> 00:13:20.240 oopsie cable management up front is the best 00:13:17.600 --> 00:13:25.120 that we've seen so far and it better be but around back while it was on par with 00:13:22.880 --> 00:13:29.279 the other systems it didn't wow me you know something that i was 00:13:27.440 --> 00:13:34.800 hoping for at this kind of markup on assembly the 10400 processor that came in our 00:13:32.399 --> 00:13:39.920 system stayed super cool at just 62 degrees with the excessive included aio 00:13:38.079 --> 00:13:44.320 water cooler and maintained a respectable four gigahertz on all cores 00:13:42.720 --> 00:13:49.920 just like what origin has listed on their site and while running furmark the 1660 ti 00:13:47.920 --> 00:13:54.639 managed reasonable temps and a small bump over base clocks which 00:13:51.760 --> 00:14:00.240 well is unsurprising for this size of a cooler on a GPU that draws this little 00:13:56.880 --> 00:14:01.839 power it comes down to this then origin 00:14:00.240 --> 00:14:07.440 if you're gonna sell systems in this price bracket you should at least try to 00:14:04.800 --> 00:14:12.560 offer some sort of reasonable value it doesn't need to ship in a wooden crate i 00:14:09.839 --> 00:14:16.639 don't need a 50 visa card and i don't need the mouse pad and t-shirt that is 00:14:14.720 --> 00:14:21.199 easily a hundred to a hundred and fifty dollars in value that i would have 00:14:18.240 --> 00:14:25.680 rather you guys just put towards well a better computer 00:14:22.639 --> 00:14:28.160 or just be expensive and own it like 00:14:25.680 --> 00:14:32.000 voodoo used to if i click on the fifteen hundred dollar system you should just 00:14:29.760 --> 00:14:35.279 have a little pop-up that says oh i'm sorry you must have taken a wrong 00:14:34.320 --> 00:14:39.440 turn last but not least main gear the first 00:14:37.760 --> 00:14:43.120 time around on secret shopper we struggled to find anything wrong with 00:14:41.519 --> 00:14:48.399 the build quality of the system they sent us and again that seems to be the 00:14:45.360 --> 00:14:50.480 case cable management solid the cooling 00:14:48.399 --> 00:14:55.760 layout makes sense and they even zip tied the extra slack on the CPU fan 00:14:53.120 --> 00:15:02.320 nice speaking of the CPU fan underneath it as you might have guessed is another 00:14:57.839 --> 00:15:04.320 ryzen CPU specifically a 3600 x 6 core 00:15:02.320 --> 00:15:08.240 under our y cruncher synthetic load it maintained a reasonable 80 degrees with 00:15:06.480 --> 00:15:12.399 all core boost clocks around 4.1 gigahertz just like the 3700x in the eye 00:15:11.279 --> 00:15:17.199 by power system and that is right about what we'd expect 00:15:14.959 --> 00:15:22.399 infer mark the not factory overclocked GPU boosted about 100 megahertz over 00:15:19.519 --> 00:15:26.480 base with temps in the 80 degree range what's interesting here though is that 00:15:24.320 --> 00:15:31.680 while the actual margin that main gear charged us that is to say the price over 00:15:29.120 --> 00:15:37.440 the parts cost is nearly the same as origin they managed to deliver a better 00:15:34.399 --> 00:15:39.519 overall spec system by quite a lot which 00:15:37.440 --> 00:15:44.240 should theoretically perform noticeably better i do wish they had 00:15:41.920 --> 00:15:48.639 opted for an NVMe SSD for a system in this price range but other than that 00:15:46.800 --> 00:15:52.240 it's a pretty nice build if you can swallow what basically boils down to a 00:15:50.720 --> 00:15:57.440 350 build and service fee so in summary this 00:15:55.680 --> 00:16:01.040 video is pretty long already so if you want to see all the specs hit pause 00:16:00.160 --> 00:16:06.320 now the main highlights for me are hp and i 00:16:03.360 --> 00:16:12.399 buy powers inclusion of an rtx 2070 super GPU and NVMe boot SSD and that's 00:16:10.240 --> 00:16:18.079 all without making crippling compromises to the config elsewhere another standout 00:16:15.120 --> 00:16:22.160 was main gear and ibuypower's use of AMD processors to deliver better bang for 00:16:19.839 --> 00:16:27.199 the buck remember guys the motherboards are also typically more affordable at a 00:16:24.320 --> 00:16:30.880 given feature set if you go team red many of our manufacturers ended up 00:16:29.040 --> 00:16:36.560 wasting money on things that i wouldn't consider necessary like liquid cooling 00:16:33.519 --> 00:16:38.720 on non-overclockable cpus or origins 00:16:36.560 --> 00:16:43.920 inclusion of an overclocking capable motherboard with a locked CPU 00:16:41.600 --> 00:16:49.360 surprisingly though RGB didn't end up being an obvious value killer with 00:16:46.240 --> 00:16:52.320 ibuypower managing to include as much or 00:16:49.360 --> 00:16:56.079 more RGB than anyone else while also shipping the best spec machine specs are 00:16:54.720 --> 00:16:59.680 cool and all how do they perform 00:16:58.079 --> 00:17:04.240 to no one's surprise i buy power's superior config offered 00:17:02.240 --> 00:17:09.280 the greatest performance overall with the hp and cyber power systems trailing 00:17:06.880 --> 00:17:14.559 slightly behind depending on the game we can easily see the benefit that AMD 00:17:11.600 --> 00:17:20.079 cards have in f1 2020 as cyberpower's 5700xt managed to outperform even the 00:17:17.600 --> 00:17:24.400 2070 super equipped machines and then was on par in modern warfare so if you 00:17:22.640 --> 00:17:28.400 don't care about game streaming or features like rtx voice it's a pretty 00:17:26.880 --> 00:17:33.120 solid option it's also clear that hp's power 00:17:30.240 --> 00:17:37.440 limitations did hurt them here even in real world applications because we would 00:17:35.360 --> 00:17:43.840 expect it to perform on par with the ibuypower system or even better 00:17:39.679 --> 00:17:45.760 considering its Intel CPU but it didn't 00:17:43.840 --> 00:17:51.280 as for our main gear system it held a respectable lead over both the dell and 00:17:48.559 --> 00:17:55.280 origen who no surprises here both hovered near the bottom 00:17:53.200 --> 00:18:00.000 as for streaming though to test the CPU encoding capacity of each system we set 00:17:57.679 --> 00:18:07.440 up every machine to encode a six megabit 1080p 60fps x264 stream of the f1 2020 00:18:04.559 --> 00:18:11.360 benchmark then one by one increased the encoding quality until the encoding 00:18:09.120 --> 00:18:16.799 process started to drop frames unsurprisingly our cyberpower ibuypower 00:18:14.400 --> 00:18:22.000 and dell systems were all able to record with the x264 slow preset without any 00:18:20.000 --> 00:18:25.280 hitches while our main gear system pulled out a reasonable max preset of 00:18:24.160 --> 00:18:31.039 medium as you might have predicted based on the issues we had with power throttling on 00:18:28.640 --> 00:18:36.720 the hp it couldn't push anything past the default very fast preset yikes 00:18:34.400 --> 00:18:40.160 oh and the origin system capped out at fast which 00:18:37.840 --> 00:18:44.160 makes sense given its piddly core i5 10400. 00:18:42.000 --> 00:18:49.679 now it's time to crown a winner for the second time in a row i buy power 00:18:47.039 --> 00:18:54.000 is taking home the prize when we last secret shopped them their tech support 00:18:51.760 --> 00:18:58.000 was a bit of a nightmare and it's definitely improved they technically 00:18:56.480 --> 00:19:02.160 didn't get our system booted during the call but they at least diagnosed the 00:18:59.919 --> 00:19:06.000 problems and they offered us an rma to get them fixed 00:19:03.679 --> 00:19:10.640 and just like last time it's very hard to find fault with their recommended 00:19:07.600 --> 00:19:13.760 config for the money in second place i 00:19:10.640 --> 00:19:16.080 expected to have hp but due to the 00:19:13.760 --> 00:19:21.840 severe power limitations that crippled our system's performance even in gaming 00:19:18.799 --> 00:19:23.600 that crown instead goes to cyber power 00:19:21.840 --> 00:19:27.679 i still think these guys have a lot to learn when it comes to their pre-sales 00:19:25.200 --> 00:19:32.080 experience but for a company that seems to sell predominantly through other 00:19:29.440 --> 00:19:36.080 retailers like amazon and best buy i can kind of see why it might not be a 00:19:34.400 --> 00:19:39.919 priority for them during our tech support calls they provided video 00:19:37.679 --> 00:19:44.559 tutorials which was nice but their technician's refusal to stay 00:19:42.240 --> 00:19:49.360 on the line to guide agent sarah is honestly unacceptable in my book and 00:19:47.120 --> 00:19:53.360 also what is this cooling layout who designed this thing 00:19:50.799 --> 00:19:57.280 it's just weird i mean i guess the computer stayed cool enough but it's 00:19:55.120 --> 00:20:03.520 going to be a dust nightmare in the long run in third place we've got main gear 00:20:00.559 --> 00:20:07.760 their ordering experience was great as long as you can accept the fact that 00:20:04.960 --> 00:20:11.440 you're buying a more boutique system and paying a premium for it their customer 00:20:09.679 --> 00:20:15.440 service experience was second to none their build quality was excellent and 00:20:13.600 --> 00:20:18.880 while they clearly can't compete with a high volume manufacturer like i buy 00:20:17.360 --> 00:20:23.520 power on price if you like a quality product with great 00:20:20.799 --> 00:20:27.280 support a main gear might still be right for you in fourth place we've got hp 00:20:25.919 --> 00:20:31.039 seriously guys you were so close to awesome the tech 00:20:29.600 --> 00:20:35.600 support was solid the ordering experience was solid but you done goof 00:20:33.520 --> 00:20:38.320 the part that actually matters performance 00:20:36.960 --> 00:20:42.960 please hp figure out what it is that is limiting 00:20:40.640 --> 00:20:46.080 the power delivery or or i don't know what it is fix it fix it 00:20:44.960 --> 00:20:51.120 for good in fifth place origin pc their ordering 00:20:49.200 --> 00:20:55.840 and customer service experience was flipping awesome it's just that it's 00:20:53.440 --> 00:21:01.520 only natural for the worst performing system out of the entire competition to 00:20:59.840 --> 00:21:06.000 end up near the bottom yeah it's well built and it does come 00:21:03.440 --> 00:21:09.360 with 24 7 customer service so i guess if you decide to set up your new rig at 00:21:07.760 --> 00:21:14.080 three in the morning and RAM sticks need receding that might be useful 00:21:11.840 --> 00:21:18.320 so like main gear then if you want tech support reps that sound like they really 00:21:15.840 --> 00:21:22.320 do enjoy talking to you origen could be a great choice 00:21:19.919 --> 00:21:27.039 but you have to understand that you are not getting the best bang for your buck 00:21:24.640 --> 00:21:33.039 even among the boutique builders at least not in this price bracket last and 00:21:31.280 --> 00:21:38.559 definitely least dell you guys straight up scammed me out of 00:21:36.400 --> 00:21:43.679 several hundred dollars by selling agent sarah warranties she explicitly denied 00:21:41.280 --> 00:21:46.559 wanting multiple times it's at the point now where i would 00:21:45.039 --> 00:21:51.919 strongly recommend that anyone that's bought a pre-built from dell in the last little while double check your invoice 00:21:50.159 --> 00:21:55.840 to make sure that they didn't tack something on there that you didn't know 00:21:53.200 --> 00:22:01.600 about it because i am still [ __ ] livid about what happened here dell 00:21:59.840 --> 00:22:06.720 you suck and you know what else sucks 00:22:03.440 --> 00:22:09.200 you for missing out on the LTT xd brand 00:22:06.720 --> 00:22:14.559 special edition sticker bomb and Linus face drop do better next time yep i am 00:22:12.559 --> 00:22:20.159 literally advertising a dbrand product right now that you can't buy and they've 00:22:17.280 --> 00:22:24.400 asked me to rub your face in it so there you go you can't have it anymore 00:22:22.480 --> 00:22:28.320 this what a weird sponsor those guys are 00:22:26.720 --> 00:22:32.400 right so that's it we've wrapped secret 00:22:30.159 --> 00:22:36.080 shopper two thank you guys so much for watching i sincerely hope it won't be 00:22:34.080 --> 00:22:41.679 two years ago before the next one but these things are honestly um absolute 00:22:39.039 --> 00:22:45.120 butt ton of work so uh i'm not gonna make any promises make sure you're 00:22:43.120 --> 00:22:48.080 subscribed though just in case we do it oh if you guys are looking for something 00:22:46.320 --> 00:22:52.080 else to watch now go check out the previous secret shopper it was great