1 00:00:15,200 --> 00:00:23,119 we bought them do you have um roosters around you we unboxed them they have 2 00:00:20,320 --> 00:00:25,439 extra oh why we trialed their tech support 3 00:00:26,080 --> 00:00:34,559 i managed to pull it out all the way and now in our final act we're 4 00:00:31,439 --> 00:00:35,760 benchmarking all six of our systems to 5 00:00:34,559 --> 00:00:40,800 see which pc integrator offered us the most bang 6 00:00:38,320 --> 00:00:45,440 for the buck when it comes to gaming and streaming performance 7 00:00:42,640 --> 00:00:51,120 but as regular viewers of this series have probably come to expect by now 8 00:00:48,000 --> 00:00:52,160 there's a lot more here than meets the 9 00:00:51,120 --> 00:00:59,840 eye like thanking dbrand for sponsoring this series they're cool and you're not 10 00:00:56,960 --> 00:00:59,840 more on that later 11 00:01:07,600 --> 00:01:12,720 ah alienware i mean 12 00:01:11,520 --> 00:01:17,200 dell after a wholly unimpressive sales and 13 00:01:14,880 --> 00:01:21,360 support experience our dell surprisingly at least came with the latest version of 14 00:01:19,040 --> 00:01:25,439 Windows the latest Windows update and video drivers and also the usual slew of 15 00:01:24,000 --> 00:01:30,240 dell support software including everyone's favorite mcafee antivirus 16 00:01:28,000 --> 00:01:33,200 which we promptly uninstall wait a minute 17 00:01:31,439 --> 00:01:38,799 12 month subscription what did they actually end up charging 18 00:01:35,920 --> 00:01:42,720 us for that after we said not to no way well 19 00:01:41,119 --> 00:01:46,000 not exactly dell seems to include a one-year 20 00:01:44,240 --> 00:01:50,320 subscription to mcafee on their g5 desktops for free so that's all right i 21 00:01:48,240 --> 00:01:55,520 guess but here's the problem first of all any mention of a discount 22 00:01:52,720 --> 00:01:58,719 disappeared from our order entirely and if you load up a g5 on dell's website 23 00:01:57,520 --> 00:02:02,560 spec it out with the appropriate hardware fun fact you can actually 24 00:02:00,640 --> 00:02:06,640 choose a dual channel memory kit for no added cost 25 00:02:04,799 --> 00:02:10,479 you end up with a system that costs just over sixteen hundred dollars canadian 26 00:02:08,640 --> 00:02:14,480 not anywhere near the two thousand we spent oh and remember the warranties 27 00:02:12,720 --> 00:02:18,400 they tried to sell us which we actively declined multiple times so that's the 28 00:02:16,480 --> 00:02:22,520 reason we are suggesting you to take the warranty oh no 29 00:02:23,120 --> 00:02:28,160 well they're still on the invoice just under much more obscure names 30 00:02:27,440 --> 00:02:33,280 so i thought did we actually get them and i went to 31 00:02:31,280 --> 00:02:36,879 checker warranty status and sure enough it has four years of extended on-site 32 00:02:35,120 --> 00:02:41,040 warranty and four years of premium support which if you add both to the 33 00:02:39,200 --> 00:02:45,040 online configurator would bring the total to just two dollars off what we 34 00:02:42,879 --> 00:02:50,640 spent so they straight up charged us for something we told them we didn't want 35 00:02:48,160 --> 00:02:54,720 it gets better for the icing on the cake on dell site you can't even select both 36 00:02:53,280 --> 00:02:58,959 of the warranty packages the rep included at the same time it only lets 37 00:02:56,959 --> 00:03:04,879 you order one so in summary then not only did the dell 38 00:03:01,519 --> 00:03:07,760 sales rep straight up scam agent sarah 39 00:03:04,879 --> 00:03:12,720 and by extension me out of over 300 canadian rubles on services that we said 40 00:03:10,000 --> 00:03:17,599 we didn't want they managed to deliver a system with the worst expandability the 41 00:03:15,280 --> 00:03:21,760 least resilient packing material zero upgradability for either the power 42 00:03:19,760 --> 00:03:27,280 supply or motherboard thanks to the proprietary case and nearly the worst 43 00:03:25,360 --> 00:03:31,760 performance of the bunch more on that later they even failed to 44 00:03:29,360 --> 00:03:37,840 help with a routine tech support problem over the phone i am straight up furious 45 00:03:34,319 --> 00:03:40,000 like dell you guys told us that secret 46 00:03:37,840 --> 00:03:43,760 shopper 2018 was going to be part of a service and support overhaul but it 47 00:03:42,159 --> 00:03:48,879 obviously didn't happen and while many of our viewers have been 48 00:03:47,040 --> 00:03:52,640 quick to blame the representatives that we spoke with 49 00:03:50,239 --> 00:03:58,400 i believe this is actually a systemic problem it is no secret that forcing 50 00:03:56,000 --> 00:04:03,920 employees to rely on selling services like financing to make their commissions 51 00:04:01,040 --> 00:04:08,560 creates this kind of negative customer experience honestly it felt like 52 00:04:06,239 --> 00:04:13,360 shopping at a we finance all used car lot and it sucked 53 00:04:10,640 --> 00:04:16,880 dell you came in dead last way to go 54 00:04:14,720 --> 00:04:20,479 losers based on the ordering and tech support experience 55 00:04:18,320 --> 00:04:25,680 and the actual spec of our system our other tier one hp on the other hand 56 00:04:22,960 --> 00:04:29,120 looked very promising but both Windows and the NVIDIA drivers were nearly a 57 00:04:27,520 --> 00:04:33,440 year out of date from the time of ordering i mean i get it they were 58 00:04:31,120 --> 00:04:37,199 probably clearing old 9th gen stock after the launch of their 10th genome 59 00:04:35,120 --> 00:04:40,880 desktops but it's not the best experience to spend an hour updating 60 00:04:39,120 --> 00:04:45,600 your brand new system in terms of build quality it was great 61 00:04:42,960 --> 00:04:49,520 to see a mostly non-proprietary setup from hp though and there were no 62 00:04:47,759 --> 00:04:53,759 apparent restrictions in terms of swapping in off-the-shelf components the 63 00:04:52,160 --> 00:04:58,960 secondary front storage bay came with both power and SATA data already run to 64 00:04:56,720 --> 00:05:04,000 it for an easy storage upgrade and the 750 watt 80 plus platinum power supply 65 00:05:02,160 --> 00:05:08,000 is standard atx continuing with the trend last time 66 00:05:05,440 --> 00:05:10,960 around hp's omen command center still does 67 00:05:08,800 --> 00:05:15,199 basically nothing i mean you do at least get some control over the included 68 00:05:12,639 --> 00:05:19,280 chassis RGB but aside from the utterly useless network optimizer there's 69 00:05:17,759 --> 00:05:22,800 nothing really to command in there 70 00:05:21,039 --> 00:05:27,440 the rest of the pre-installed software is the usual complement of hp support 71 00:05:25,199 --> 00:05:32,000 stuff along with a 30-day mcafee trial which we uninstalled as for the BIOS 72 00:05:29,680 --> 00:05:36,080 it's limited to a basic hp support setup with only system tests and information 73 00:05:34,000 --> 00:05:40,400 pages available until you open up the advanced menu which isn't that advanced 74 00:05:38,400 --> 00:05:44,560 adding only some basic power i o and boot options the main issue we had last 75 00:05:42,479 --> 00:05:50,800 time around with hp's config was the heavily limited boost clocks on the CPU 76 00:05:47,520 --> 00:05:53,199 and unfortunately these same issues are 77 00:05:50,800 --> 00:05:57,039 still present i mean how is that even possible 78 00:05:54,479 --> 00:06:02,479 stressing the CPU with y cruncher a pie calculation tool we started at around 4 79 00:05:59,600 --> 00:06:06,720 300 megahertz all right but then our temps immediately climbed into the high 80 00:06:04,400 --> 00:06:10,240 80 degree range which is i guess okay 81 00:06:08,000 --> 00:06:16,080 and then after a few seconds with no appreciable spin up in the CPU fan our 82 00:06:12,800 --> 00:06:18,960 clocks would drop to around 3 700 83 00:06:16,080 --> 00:06:25,360 megahertz and the CPU would draw exactly wound exactly 65 watts of power which 84 00:06:22,000 --> 00:06:27,039 happens to be the rated TDP of this chip 85 00:06:25,360 --> 00:06:33,360 now we thought that it might be some kind of power virus mitigation so we 86 00:06:30,080 --> 00:06:35,600 loaded up the blender bmw test and 87 00:06:33,360 --> 00:06:40,400 unfortunately it exhibited the same behavior 88 00:06:37,120 --> 00:06:42,319 as for the GPU with fermark running hp's 89 00:06:40,400 --> 00:06:47,039 stock configuration for the system had the GPU's blower fan spinning at just 60 90 00:06:44,800 --> 00:06:51,919 percent speed with temperatures hovering in the high 80s and the card clocking 91 00:06:49,600 --> 00:06:56,000 down below its base speed we tried manually tweaking the fan curve 92 00:06:54,080 --> 00:07:00,560 in afterburner and while it did yield better temperatures the clocks remain 93 00:06:58,080 --> 00:07:06,160 the same due to power limitations now you can bypass these but 94 00:07:02,960 --> 00:07:09,039 it's just confusing right like why is hp 95 00:07:06,160 --> 00:07:13,840 intentionally handicapping both the CPU and GPU in a gaming branded system for 96 00:07:12,639 --> 00:07:20,319 noise i mean like okay but hp there are other 97 00:07:17,840 --> 00:07:26,240 ways to solve this maybe just maybe a single 92 millimeter 98 00:07:23,120 --> 00:07:28,560 exhaust fan isn't enough for a powerful 99 00:07:26,240 --> 00:07:32,240 gaming rig with how well hp performed during the rest of the purchasing 100 00:07:29,840 --> 00:07:37,520 experience and with how good the system was on paper this was kind of a letdown 101 00:07:35,520 --> 00:07:42,400 but we'll let the performance numbers make the final call 102 00:07:39,440 --> 00:07:46,800 on to ibuypower this system also came with Windows 1909 from late last year 103 00:07:45,120 --> 00:07:51,440 but their NVIDIA drivers weren't quite as bad as hp at only 104 00:07:48,800 --> 00:07:55,520 five months or so old on the inside you'll probably notice this like the 105 00:07:53,599 --> 00:07:58,960 rest of our remaining systems was pieced together strictly with off-the-shelf 106 00:07:57,360 --> 00:08:03,039 components so there's nothing proprietary like we found in 107 00:08:00,960 --> 00:08:07,919 particularly the dell it also seems like this is the one 108 00:08:05,280 --> 00:08:12,160 manufacturer so far that listened to our criticism from last time around you 109 00:08:10,400 --> 00:08:17,520 might remember that we were disappointed in the complete lack of cable management 110 00:08:14,240 --> 00:08:19,520 from ibuypower in 2018. well this year 111 00:08:17,520 --> 00:08:24,160 the cables behind the motherboard tray were managed about as well as you can 112 00:08:21,680 --> 00:08:27,680 expect from a pre-built and for bonus points the fans were plugged into the 113 00:08:25,919 --> 00:08:31,199 correct ports this time that's sarcasm by the way you don't get 114 00:08:29,360 --> 00:08:35,760 bonus points for not screwing up it's also the first of our systems to come 115 00:08:32,800 --> 00:08:39,680 with a ryzen CPU specifically the eight core 3700x 116 00:08:37,919 --> 00:08:44,159 during our y cruncher stress test the ibuypower machine maintained a 117 00:08:41,200 --> 00:08:49,680 consistent all-core boost of 4.1 gigahertz at just over 70 degrees not 118 00:08:47,120 --> 00:08:54,480 quite the 4.5 gigahertz max boost that AMD advertises but this is about what we 119 00:08:52,160 --> 00:09:00,720 would expect on an all core synthetic load like this on verizon the GPU an MSI 120 00:08:58,000 --> 00:09:04,800 rtx 2070 super with a decent dual fan cooler managed to maintain clock speeds 121 00:09:02,720 --> 00:09:09,519 higher than base in our firm arc test and temps were in the low 80s as you'd 122 00:09:06,800 --> 00:09:13,760 expect on an NVIDIA card with GPU boost this system also featured dual channel 123 00:09:11,440 --> 00:09:18,880 memory and it's worth noting that while none of our tech support agents 124 00:09:15,600 --> 00:09:21,120 instructed us to re-enable xmp profiles 125 00:09:18,880 --> 00:09:25,040 after our phone calls we did go ahead and do this for this system and the rest 126 00:09:23,279 --> 00:09:29,360 of them that allowed it so that every system was putting its best foot forward 127 00:09:27,360 --> 00:09:33,839 and we even set our power plans and Windows to high performance 128 00:09:31,680 --> 00:09:39,839 back to the BIOS though on the included ASUS x570p it was two revisions or about 129 00:09:37,600 --> 00:09:43,279 four months old as of ordering it which would be unlikely to make much of a 130 00:09:41,519 --> 00:09:49,200 difference in performance especially this late in ryzen 3000's lifecycle but 131 00:09:46,640 --> 00:09:53,760 BIOS updates usually do improve system stability and compatibility especially 132 00:09:52,000 --> 00:09:57,120 with the higher speed memory that ryzen loves so it's one of those things that's 133 00:09:55,519 --> 00:10:00,720 just a nice touch and would make us think wow you know these guys really 134 00:09:59,440 --> 00:10:04,959 care overall a very solid job so far i buy 135 00:10:03,440 --> 00:10:10,399 power and assuming that you didn't somehow handicap your gaming performance 136 00:10:07,360 --> 00:10:12,160 it seems like this is your race to lose 137 00:10:10,399 --> 00:10:16,959 cyber power pc oh boy well for the second season in a 138 00:10:14,720 --> 00:10:20,640 row they effectively didn't provide us with any guidance on the ordering 139 00:10:18,560 --> 00:10:23,120 experience i don't know what you need or what you do 140 00:10:24,480 --> 00:10:30,640 but we did at least manage to get a system from them 141 00:10:28,399 --> 00:10:35,120 as we noted in the unboxing experience this machine did experience some minor 142 00:10:33,040 --> 00:10:38,800 shipping trauma but cyber power did at least chip over replacement panels at 143 00:10:36,959 --> 00:10:44,320 our request for no extra cost so i'm gonna put a little gold star right there 144 00:10:42,000 --> 00:10:47,920 for the record though cyber power you need to make sure that you test your 145 00:10:45,920 --> 00:10:52,320 packing material because you were probably a good two inches on the 146 00:10:50,000 --> 00:10:56,720 backside from being thick enough if you know what i mean 147 00:10:54,480 --> 00:11:01,600 software wise this system also shipped with a near-year-old Windows 10 build 148 00:10:59,600 --> 00:11:05,440 but with AMD graphics drivers that were only three months old not terrible 149 00:11:04,079 --> 00:11:09,519 still not great oddly enough though we struggled to find 150 00:11:07,600 --> 00:11:13,680 any indication that this system came from cyberpower in the operating system 151 00:11:12,079 --> 00:11:17,680 they didn't even bother to set a branded wallpaper the only clue that we did end 152 00:11:15,920 --> 00:11:21,440 up finding was their support information listed in the about your pc section of 153 00:11:19,920 --> 00:11:25,200 control panel aside from the external shipping damage 154 00:11:22,959 --> 00:11:29,440 though the overall build quality is on par with the ibuypower system we just 155 00:11:26,959 --> 00:11:33,120 looked at and cyberpower spent the extra time to clean up the back of the 156 00:11:30,560 --> 00:11:36,640 motherboard tray and overall present a pretty decent looking rig our only 157 00:11:34,959 --> 00:11:40,160 recommendations here would be to opt for a power supply with all black cables 158 00:11:38,640 --> 00:11:45,519 some better color coordination on the memory and to go for an NVMe SSD that 159 00:11:43,519 --> 00:11:47,920 last one is the biggest especially in a system that cost fourteen hundred 160 00:11:46,800 --> 00:11:53,279 dollars the Intel 10700k boosted nicely between 161 00:11:50,720 --> 00:11:58,000 4.6 and 4.7 gigahertz under full synthetic load while maintaining a cool 162 00:11:55,360 --> 00:12:03,760 68 degrees and on the flip side during our fermark stress test the asrock rx 163 00:12:00,320 --> 00:12:06,320 5700 xt which was the only AMD GPU in 164 00:12:03,760 --> 00:12:10,880 our lineup reached a smoldering 87 degrees while hovering slightly below 165 00:12:08,320 --> 00:12:13,839 its advertised base clock on the plus side though the BIOS version was at 166 00:12:12,480 --> 00:12:18,560 least the latest available as of the order date so that's cool 167 00:12:16,480 --> 00:12:22,320 now y'all ready to see the slowest pc out of the bunch whether it's the fact 168 00:12:20,320 --> 00:12:26,160 that their cheapest system barely fit into our budget in the first place or 169 00:12:24,399 --> 00:12:31,040 the fact that they have to spec a lower than default case to make it work it's 170 00:12:28,800 --> 00:12:35,839 no secret that origen doesn't cater to peasants who only have 1500 us dollars 171 00:12:33,680 --> 00:12:39,360 to spend on a gaming system it shipped with the latest major build 172 00:12:37,440 --> 00:12:44,079 of Windows 10 and the most up-to-date NVIDIA drivers we've seen yet just over 173 00:12:41,680 --> 00:12:48,959 a month old dang with the only shortcoming being the BIOS which was one 174 00:12:46,560 --> 00:12:53,120 revision old again not expecting any performance issues it's just a little 175 00:12:50,959 --> 00:12:58,079 disappointing when you're paying this much for a system to be set up properly 176 00:12:55,920 --> 00:13:03,440 they were however the only company to save a pre-configured BIOS profile which 177 00:13:00,800 --> 00:13:07,040 included both xmp settings as well as some tweaks to the fan curves 178 00:13:05,519 --> 00:13:11,760 like everyone else in this competition though they failed to instruct agent 179 00:13:08,880 --> 00:13:15,680 sarah to enable their profile after our RAM reseeding debacles so 180 00:13:14,399 --> 00:13:20,240 oopsie cable management up front is the best 181 00:13:17,600 --> 00:13:25,120 that we've seen so far and it better be but around back while it was on par with 182 00:13:22,880 --> 00:13:29,279 the other systems it didn't wow me you know something that i was 183 00:13:27,440 --> 00:13:34,800 hoping for at this kind of markup on assembly the 10400 processor that came in our 184 00:13:32,399 --> 00:13:39,920 system stayed super cool at just 62 degrees with the excessive included aio 185 00:13:38,079 --> 00:13:44,320 water cooler and maintained a respectable four gigahertz on all cores 186 00:13:42,720 --> 00:13:49,920 just like what origin has listed on their site and while running furmark the 1660 ti 187 00:13:47,920 --> 00:13:54,639 managed reasonable temps and a small bump over base clocks which 188 00:13:51,760 --> 00:14:00,240 well is unsurprising for this size of a cooler on a GPU that draws this little 189 00:13:56,880 --> 00:14:01,839 power it comes down to this then origin 190 00:14:00,240 --> 00:14:07,440 if you're gonna sell systems in this price bracket you should at least try to 191 00:14:04,800 --> 00:14:12,560 offer some sort of reasonable value it doesn't need to ship in a wooden crate i 192 00:14:09,839 --> 00:14:16,639 don't need a 50 visa card and i don't need the mouse pad and t-shirt that is 193 00:14:14,720 --> 00:14:21,199 easily a hundred to a hundred and fifty dollars in value that i would have 194 00:14:18,240 --> 00:14:25,680 rather you guys just put towards well a better computer 195 00:14:22,639 --> 00:14:28,160 or just be expensive and own it like 196 00:14:25,680 --> 00:14:32,000 voodoo used to if i click on the fifteen hundred dollar system you should just 197 00:14:29,760 --> 00:14:35,279 have a little pop-up that says oh i'm sorry you must have taken a wrong 198 00:14:34,320 --> 00:14:39,440 turn last but not least main gear the first 199 00:14:37,760 --> 00:14:43,120 time around on secret shopper we struggled to find anything wrong with 200 00:14:41,519 --> 00:14:48,399 the build quality of the system they sent us and again that seems to be the 201 00:14:45,360 --> 00:14:50,480 case cable management solid the cooling 202 00:14:48,399 --> 00:14:55,760 layout makes sense and they even zip tied the extra slack on the CPU fan 203 00:14:53,120 --> 00:15:02,320 nice speaking of the CPU fan underneath it as you might have guessed is another 204 00:14:57,839 --> 00:15:04,320 ryzen CPU specifically a 3600 x 6 core 205 00:15:02,320 --> 00:15:08,240 under our y cruncher synthetic load it maintained a reasonable 80 degrees with 206 00:15:06,480 --> 00:15:12,399 all core boost clocks around 4.1 gigahertz just like the 3700x in the eye 207 00:15:11,279 --> 00:15:17,199 by power system and that is right about what we'd expect 208 00:15:14,959 --> 00:15:22,399 infer mark the not factory overclocked GPU boosted about 100 megahertz over 209 00:15:19,519 --> 00:15:26,480 base with temps in the 80 degree range what's interesting here though is that 210 00:15:24,320 --> 00:15:31,680 while the actual margin that main gear charged us that is to say the price over 211 00:15:29,120 --> 00:15:37,440 the parts cost is nearly the same as origin they managed to deliver a better 212 00:15:34,399 --> 00:15:39,519 overall spec system by quite a lot which 213 00:15:37,440 --> 00:15:44,240 should theoretically perform noticeably better i do wish they had 214 00:15:41,920 --> 00:15:48,639 opted for an NVMe SSD for a system in this price range but other than that 215 00:15:46,800 --> 00:15:52,240 it's a pretty nice build if you can swallow what basically boils down to a 216 00:15:50,720 --> 00:15:57,440 350 build and service fee so in summary this 217 00:15:55,680 --> 00:16:01,040 video is pretty long already so if you want to see all the specs hit pause 218 00:16:00,160 --> 00:16:06,320 now the main highlights for me are hp and i 219 00:16:03,360 --> 00:16:12,399 buy powers inclusion of an rtx 2070 super GPU and NVMe boot SSD and that's 220 00:16:10,240 --> 00:16:18,079 all without making crippling compromises to the config elsewhere another standout 221 00:16:15,120 --> 00:16:22,160 was main gear and ibuypower's use of AMD processors to deliver better bang for 222 00:16:19,839 --> 00:16:27,199 the buck remember guys the motherboards are also typically more affordable at a 223 00:16:24,320 --> 00:16:30,880 given feature set if you go team red many of our manufacturers ended up 224 00:16:29,040 --> 00:16:36,560 wasting money on things that i wouldn't consider necessary like liquid cooling 225 00:16:33,519 --> 00:16:38,720 on non-overclockable cpus or origins 226 00:16:36,560 --> 00:16:43,920 inclusion of an overclocking capable motherboard with a locked CPU 227 00:16:41,600 --> 00:16:49,360 surprisingly though RGB didn't end up being an obvious value killer with 228 00:16:46,240 --> 00:16:52,320 ibuypower managing to include as much or 229 00:16:49,360 --> 00:16:56,079 more RGB than anyone else while also shipping the best spec machine specs are 230 00:16:54,720 --> 00:16:59,680 cool and all how do they perform 231 00:16:58,079 --> 00:17:04,240 to no one's surprise i buy power's superior config offered 232 00:17:02,240 --> 00:17:09,280 the greatest performance overall with the hp and cyber power systems trailing 233 00:17:06,880 --> 00:17:14,559 slightly behind depending on the game we can easily see the benefit that AMD 234 00:17:11,600 --> 00:17:20,079 cards have in f1 2020 as cyberpower's 5700xt managed to outperform even the 235 00:17:17,600 --> 00:17:24,400 2070 super equipped machines and then was on par in modern warfare so if you 236 00:17:22,640 --> 00:17:28,400 don't care about game streaming or features like rtx voice it's a pretty 237 00:17:26,880 --> 00:17:33,120 solid option it's also clear that hp's power 238 00:17:30,240 --> 00:17:37,440 limitations did hurt them here even in real world applications because we would 239 00:17:35,360 --> 00:17:43,840 expect it to perform on par with the ibuypower system or even better 240 00:17:39,679 --> 00:17:45,760 considering its Intel CPU but it didn't 241 00:17:43,840 --> 00:17:51,280 as for our main gear system it held a respectable lead over both the dell and 242 00:17:48,559 --> 00:17:55,280 origen who no surprises here both hovered near the bottom 243 00:17:53,200 --> 00:18:00,000 as for streaming though to test the CPU encoding capacity of each system we set 244 00:17:57,679 --> 00:18:07,440 up every machine to encode a six megabit 1080p 60fps x264 stream of the f1 2020 245 00:18:04,559 --> 00:18:11,360 benchmark then one by one increased the encoding quality until the encoding 246 00:18:09,120 --> 00:18:16,799 process started to drop frames unsurprisingly our cyberpower ibuypower 247 00:18:14,400 --> 00:18:22,000 and dell systems were all able to record with the x264 slow preset without any 248 00:18:20,000 --> 00:18:25,280 hitches while our main gear system pulled out a reasonable max preset of 249 00:18:24,160 --> 00:18:31,039 medium as you might have predicted based on the issues we had with power throttling on 250 00:18:28,640 --> 00:18:36,720 the hp it couldn't push anything past the default very fast preset yikes 251 00:18:34,400 --> 00:18:40,160 oh and the origin system capped out at fast which 252 00:18:37,840 --> 00:18:44,160 makes sense given its piddly core i5 10400. 253 00:18:42,000 --> 00:18:49,679 now it's time to crown a winner for the second time in a row i buy power 254 00:18:47,039 --> 00:18:54,000 is taking home the prize when we last secret shopped them their tech support 255 00:18:51,760 --> 00:18:58,000 was a bit of a nightmare and it's definitely improved they technically 256 00:18:56,480 --> 00:19:02,160 didn't get our system booted during the call but they at least diagnosed the 257 00:18:59,919 --> 00:19:06,000 problems and they offered us an rma to get them fixed 258 00:19:03,679 --> 00:19:10,640 and just like last time it's very hard to find fault with their recommended 259 00:19:07,600 --> 00:19:13,760 config for the money in second place i 260 00:19:10,640 --> 00:19:16,080 expected to have hp but due to the 261 00:19:13,760 --> 00:19:21,840 severe power limitations that crippled our system's performance even in gaming 262 00:19:18,799 --> 00:19:23,600 that crown instead goes to cyber power 263 00:19:21,840 --> 00:19:27,679 i still think these guys have a lot to learn when it comes to their pre-sales 264 00:19:25,200 --> 00:19:32,080 experience but for a company that seems to sell predominantly through other 265 00:19:29,440 --> 00:19:36,080 retailers like amazon and best buy i can kind of see why it might not be a 266 00:19:34,400 --> 00:19:39,919 priority for them during our tech support calls they provided video 267 00:19:37,679 --> 00:19:44,559 tutorials which was nice but their technician's refusal to stay 268 00:19:42,240 --> 00:19:49,360 on the line to guide agent sarah is honestly unacceptable in my book and 269 00:19:47,120 --> 00:19:53,360 also what is this cooling layout who designed this thing 270 00:19:50,799 --> 00:19:57,280 it's just weird i mean i guess the computer stayed cool enough but it's 271 00:19:55,120 --> 00:20:03,520 going to be a dust nightmare in the long run in third place we've got main gear 272 00:20:00,559 --> 00:20:07,760 their ordering experience was great as long as you can accept the fact that 273 00:20:04,960 --> 00:20:11,440 you're buying a more boutique system and paying a premium for it their customer 274 00:20:09,679 --> 00:20:15,440 service experience was second to none their build quality was excellent and 275 00:20:13,600 --> 00:20:18,880 while they clearly can't compete with a high volume manufacturer like i buy 276 00:20:17,360 --> 00:20:23,520 power on price if you like a quality product with great 277 00:20:20,799 --> 00:20:27,280 support a main gear might still be right for you in fourth place we've got hp 278 00:20:25,919 --> 00:20:31,039 seriously guys you were so close to awesome the tech 279 00:20:29,600 --> 00:20:35,600 support was solid the ordering experience was solid but you done goof 280 00:20:33,520 --> 00:20:38,320 the part that actually matters performance 281 00:20:36,960 --> 00:20:42,960 please hp figure out what it is that is limiting 282 00:20:40,640 --> 00:20:46,080 the power delivery or or i don't know what it is fix it fix it 283 00:20:44,960 --> 00:20:51,120 for good in fifth place origin pc their ordering 284 00:20:49,200 --> 00:20:55,840 and customer service experience was flipping awesome it's just that it's 285 00:20:53,440 --> 00:21:01,520 only natural for the worst performing system out of the entire competition to 286 00:20:59,840 --> 00:21:06,000 end up near the bottom yeah it's well built and it does come 287 00:21:03,440 --> 00:21:09,360 with 24 7 customer service so i guess if you decide to set up your new rig at 288 00:21:07,760 --> 00:21:14,080 three in the morning and RAM sticks need receding that might be useful 289 00:21:11,840 --> 00:21:18,320 so like main gear then if you want tech support reps that sound like they really 290 00:21:15,840 --> 00:21:22,320 do enjoy talking to you origen could be a great choice 291 00:21:19,919 --> 00:21:27,039 but you have to understand that you are not getting the best bang for your buck 292 00:21:24,640 --> 00:21:33,039 even among the boutique builders at least not in this price bracket last and 293 00:21:31,280 --> 00:21:38,559 definitely least dell you guys straight up scammed me out of 294 00:21:36,400 --> 00:21:43,679 several hundred dollars by selling agent sarah warranties she explicitly denied 295 00:21:41,280 --> 00:21:46,559 wanting multiple times it's at the point now where i would 296 00:21:45,039 --> 00:21:51,919 strongly recommend that anyone that's bought a pre-built from dell in the last little while double check your invoice 297 00:21:50,159 --> 00:21:55,840 to make sure that they didn't tack something on there that you didn't know 298 00:21:53,200 --> 00:22:01,600 about it because i am still [ __ ] livid about what happened here dell 299 00:21:59,840 --> 00:22:06,720 you suck and you know what else sucks 300 00:22:03,440 --> 00:22:09,200 you for missing out on the LTT xd brand 301 00:22:06,720 --> 00:22:14,559 special edition sticker bomb and Linus face drop do better next time yep i am 302 00:22:12,559 --> 00:22:20,159 literally advertising a dbrand product right now that you can't buy and they've 303 00:22:17,280 --> 00:22:24,400 asked me to rub your face in it so there you go you can't have it anymore 304 00:22:22,480 --> 00:22:28,320 this what a weird sponsor those guys are 305 00:22:26,720 --> 00:22:32,400 right so that's it we've wrapped secret 306 00:22:30,159 --> 00:22:36,080 shopper two thank you guys so much for watching i sincerely hope it won't be 307 00:22:34,080 --> 00:22:41,679 two years ago before the next one but these things are honestly um absolute 308 00:22:39,039 --> 00:22:45,120 butt ton of work so uh i'm not gonna make any promises make sure you're 309 00:22:43,120 --> 00:22:48,080 subscribed though just in case we do it oh if you guys are looking for something 310 00:22:46,320 --> 00:22:52,080 else to watch now go check out the previous secret shopper it was great