1 00:00:00,000 --> 00:00:10,320 iPhones are kind of fragile, soft aluminium, brittle glass, expendable batteries, not to 2 00:00:10,320 --> 00:00:15,840 mention all the chips inside, and so when it breaks, it can feel a little bleak, like 3 00:00:15,840 --> 00:00:20,120 it did for our graphic designer here, Sarah Butt. 4 00:00:20,120 --> 00:00:25,280 Last year, Sarah's iPhone 11 Pro started boot-looping uncontrollably, so she took it 5 00:00:25,280 --> 00:00:31,040 to the Apple Store, and it offered her a choice, pay the $550 iPhone repair fee, or 6 00:00:31,040 --> 00:00:34,880 pay a thousand plus dollars to buy a brand new iPhone 12. 7 00:00:34,880 --> 00:00:40,520 Well, she bought the new iPhone, which, understandably, made her sad. 8 00:00:40,520 --> 00:00:44,240 And it cost me my dignity. Perfect. Okay. 9 00:00:44,240 --> 00:00:51,120 Just get a sequence of like, I don't know, but thank you for letting me see your phone. 10 00:00:51,120 --> 00:00:53,720 RIP, little guy. Yeah. 11 00:00:54,360 --> 00:00:58,360 Jesus Christ. Oh, sorry. 12 00:01:02,360 --> 00:01:04,360 Do we have another broken phone? 13 00:01:06,360 --> 00:01:09,360 Oh my God, I'm so sorry, Sarah. It's okay. 14 00:01:09,360 --> 00:01:12,520 I mean, I actually did get AppleCare with this one. Oh, did you? 15 00:01:12,520 --> 00:01:15,520 Yeah, but... 16 00:01:15,520 --> 00:01:20,800 So, like, I had a different plan for like the repair video, but like, we could repair 17 00:01:20,800 --> 00:01:26,760 that. I mean, do you want to come and repair it? 18 00:01:26,760 --> 00:01:30,520 Do you have the repair kit here? It's like all set up. Really? 19 00:01:30,520 --> 00:01:34,160 I mean, we can. Is there a way to fix this? Yeah, yeah. 20 00:01:34,160 --> 00:01:41,600 I mean, we could. It's a good thing that Apple released their self-service repair program earlier this year. 21 00:01:41,600 --> 00:01:47,640 In response to years of dogged complaining from my colleagues, actually, about how opaque 22 00:01:47,640 --> 00:01:51,160 and difficult it is to do simple repairs on Apple devices. 23 00:01:51,160 --> 00:01:55,080 The company relented and gave us this. 24 00:01:55,080 --> 00:01:59,800 This may not look like the official website of an Apple-sanctioned repair program, but 25 00:01:59,800 --> 00:02:06,000 it is. And here, Apple lets you buy official parts and tools to fix any iPhone 12 or newer. 26 00:02:06,000 --> 00:02:10,560 And if you're not a repair shop, you can rent all the tools for your device for $50 27 00:02:10,560 --> 00:02:16,760 for seven days. It'll come all packaged up nicely and you'll need to make sure you return it in those seven 28 00:02:16,760 --> 00:02:20,200 days or else you'll get charged. It's okay. 29 00:02:20,200 --> 00:02:24,200 It's the end of the day. It's just a phone. You're just the nicest person in the world. 30 00:02:24,200 --> 00:02:27,560 I don't know how to read it this far. 31 00:02:27,560 --> 00:02:32,760 Well, you learn from the best like Linus, right? 32 00:02:32,760 --> 00:02:38,160 All this crazy, technical-looking equipment is necessary to repair your phone to Apple's 33 00:02:38,160 --> 00:02:44,840 exacting standards. From what I've heard, the iPhone 12 and 13 are now much more difficult to pull apart, 34 00:02:44,840 --> 00:02:49,480 requiring this heated display removal tool and corresponding cassettes. 35 00:02:49,480 --> 00:02:54,320 And then for reapplying, there's the whole press and plate system for the battery, adhesive, 36 00:02:54,320 --> 00:02:58,320 and final display. So you'll have to buy or rent this equipment. 37 00:02:58,320 --> 00:03:02,560 And if you want to buy it, say, to set up a repair shop like what we have here, it'll 38 00:03:02,560 --> 00:03:08,760 set you back around $1,700. And you'll have to spend time organizing everything. 39 00:03:08,760 --> 00:03:11,760 Let me show you an example of how confusing things can get. 40 00:03:11,760 --> 00:03:18,040 This is listed on the website and in my invoice as a 6.1-inch iPhone repair tray. 41 00:03:18,040 --> 00:03:23,920 This is also listed as a 6.1-inch iPhone repair tray, but this one is designed to work with 42 00:03:23,920 --> 00:03:28,560 the iPhone 13 and this one works with the iPhone 12 and 12 Pro, which means you have 43 00:03:28,560 --> 00:03:32,960 to literally put a label on everything just to figure out what's for what. 44 00:03:32,960 --> 00:03:37,120 But when you do have it all sorted, what you're left with is a pretty authentic-looking repair 45 00:03:37,120 --> 00:03:41,760 space. You get to play Apple Genius for a day, like Sarah. 46 00:03:41,760 --> 00:03:46,440 Ta-da! Whoa! So this is all the repair stuff. 47 00:03:46,440 --> 00:03:49,560 This is the evil scientist lab, it seems. 48 00:03:49,560 --> 00:04:00,800 It does look like it, doesn't it? This is everything you need to repair an iPhone properly, including a manual. 49 00:04:00,800 --> 00:04:05,800 Apple's repair manual is a pretty comprehensive document showcasing all the steps and tools 50 00:04:05,800 --> 00:04:10,120 involved with repairing the iPhone. And they're pretty adamant that you read it. 51 00:04:10,120 --> 00:04:14,120 For instance, if you want to buy a replacement part for your iPhone, you have to input a 52 00:04:14,120 --> 00:04:17,480 code only found in the repair manual. 53 00:04:17,480 --> 00:04:21,920 Flip the switch on the back of the heated display, the back, I don't really want to 54 00:04:21,920 --> 00:04:24,920 get up. There's a switch. Okay, I'll do it, I'll do it. 55 00:04:24,920 --> 00:04:29,200 Gently insert the iPhone into the heated display pocket with the display face up. 56 00:04:29,200 --> 00:04:33,040 My phone worked. Okay, there. She's in there. 57 00:04:33,040 --> 00:04:39,680 And now, we put on the heat-resistant gloves, align the cutout to the bottom pocket, which 58 00:04:39,680 --> 00:04:44,160 is this. And then, slide her on in there. 59 00:04:44,160 --> 00:04:47,520 Oh, it clicks in. It smells like something's happening. 60 00:04:47,520 --> 00:04:52,120 So apparently, it is much harder to open up an iPhone 12 and above than it is to open 61 00:04:52,120 --> 00:04:55,680 an older. The older ones can use this thing. Wow. 62 00:04:55,680 --> 00:04:58,680 Oh. Oh. Oh, you have 15 minutes. 63 00:04:58,680 --> 00:05:01,680 Oh, oh, to do what? Wait, turn the knob on the fixture. 64 00:05:01,680 --> 00:05:08,800 Do it quick. I think it's $50 to rent for a week that all the kids. 65 00:05:08,800 --> 00:05:12,720 That's actually not bad at all. So let's say you're out of Apple care. Okay. 66 00:05:12,720 --> 00:05:17,680 Your battery wears out and your screen breaks because your clumsy coworker drops your phone. 67 00:05:17,680 --> 00:05:22,640 Would you go to the Apple store and pay, I guess it comes out to probably $450 to get 68 00:05:22,640 --> 00:05:31,280 the screen and battery replaced, and let an Apple genius do it? Or would you pay around the same amount of money to rent the equipment and buy the parts 69 00:05:31,280 --> 00:05:37,880 and do it yourself? Well, we haven't quite gone to the point to see whether or not this works. 70 00:05:37,880 --> 00:05:45,960 Okay, okay. I've got too early asking that question. If it does, you know, it's kind of a fun experience to get down to the nitty gritty and do it 71 00:05:45,960 --> 00:05:49,800 yourself. Yeah. So I think it's worth a shot. 72 00:05:49,800 --> 00:05:53,800 Okay. Oh, there. There she is. 73 00:05:53,800 --> 00:05:58,720 Whoa. That's so cool. 74 00:05:58,720 --> 00:06:02,840 There's still some annoying limitations to Apple's self-service program. 75 00:06:02,840 --> 00:06:08,760 First off, it only supports anything from the iPhone 12 and made after. 76 00:06:09,120 --> 00:06:13,560 It only supports repairing the bottom speaker, the battery, the camera, the display, the 77 00:06:13,560 --> 00:06:21,520 SIM tray, and the Taptic Engine. Everything else, like the back glass, the logic board, you know, things that actually 78 00:06:21,520 --> 00:06:25,880 do break and are really annoying when they do, you can't fix. 79 00:06:25,880 --> 00:06:30,320 Which means for Sarah and her iPhone 11 Pro, which probably has a logic board issue, she 80 00:06:30,320 --> 00:06:35,480 wouldn't have been able to repair it herself anyway. How's it going over there? 81 00:06:35,480 --> 00:06:42,800 It's a work in progress. I have seen crazy looking laser machines that can remove the back glass from an iPhone shell, 82 00:06:42,800 --> 00:06:47,160 but it's not a straightforward repair. And there's no repair manual for it. 83 00:06:47,160 --> 00:06:53,320 Likewise, Sarah's iPhone 11 Pro most likely has an issue with the Face ID ribbon cable. 84 00:06:53,320 --> 00:06:59,160 That'd be nice to fix too. It says don't damage the flex cables, but I think they're good. 85 00:06:59,160 --> 00:07:03,360 I feel like a secret spy, like hacking the main frame here. 86 00:07:03,360 --> 00:07:09,960 Oh yeah, you've got the black shirt on. Hacking the battery is arguably the most dangerous part of the process, and Apple does everything 87 00:07:09,960 --> 00:07:13,840 to scare you into caution in the repair manual. This is the scary part. 88 00:07:13,840 --> 00:07:21,000 This is the part. It's kind of funny that this is the scary part, yeah. This is the part where we could die. 89 00:07:21,000 --> 00:07:28,200 We could have an emergency. That box of sand underneath the desk is there because it's the only way to deal with a fire 90 00:07:28,200 --> 00:07:39,560 were to happen. If Apple were so concerned about the danger of battery removal, why then have they made 91 00:07:39,560 --> 00:07:43,440 it so hard to pull the adhesive with the tweezers they recommend? 92 00:07:43,440 --> 00:07:46,440 Oh, oh, you did it! 93 00:07:46,440 --> 00:07:49,440 Wow. That's tough. Yeah, right? 94 00:07:49,440 --> 00:07:59,120 No! Success! They're just so small. 95 00:07:59,120 --> 00:08:06,080 I know, okay. 96 00:08:06,080 --> 00:08:09,080 No! 97 00:08:09,080 --> 00:08:13,680 I have like hawk eyes, so I might be able to climb it. 98 00:08:13,680 --> 00:08:16,680 Oh really? Yeah. I have 2020 vision. 99 00:08:16,680 --> 00:08:21,000 so I might be able to find it. Yeah, yeah, I have 20, 20 vision. 100 00:08:21,000 --> 00:08:25,320 So we should probably talk about costs again, because it's not exactly economical 101 00:08:25,320 --> 00:08:29,080 for individual users like Sarah. Sarah has AppleCare Plus, 102 00:08:29,080 --> 00:08:33,980 so this fix would only set her back $30. Going to the Apple Store without AppleCare Plus 103 00:08:33,980 --> 00:08:40,920 would set us back $280 for the screen and another 70 for a battery, so around about 350. 104 00:08:40,920 --> 00:08:44,760 To do it yourself with the equipment rental and necessary parts, the total comes out 105 00:08:44,760 --> 00:08:49,800 to $20 of savings. If you return the broken parts for credit. 106 00:08:49,800 --> 00:08:52,360 Oh, here it is. Oh, where? Right here. 107 00:08:55,240 --> 00:08:58,440 But let's just talk about the repair process. Okay. 108 00:08:58,440 --> 00:09:04,320 How was it putting, doing this? I enjoyed it. I felt like a scientist. And now it's so rewarding afterwards 109 00:09:04,320 --> 00:09:08,360 because I did it properly. Yeah. Now, would it be worth, is it worth 110 00:09:08,360 --> 00:09:11,440 as we determine it costs around the same amount of money? No, the answer is no. 111 00:09:11,440 --> 00:09:15,320 It wouldn't be worth it. Important display message. Unable to determine if your iPhone displays 112 00:09:15,320 --> 00:09:19,360 a genuine Apple part, it is. Go to the settings for more information. 113 00:09:19,360 --> 00:09:24,420 Settings. So yeah, hit settings. So what you have to do if you replace your phone screen 114 00:09:24,420 --> 00:09:30,040 or battery or camera is you need to go through a system configuration process, which means 115 00:09:30,040 --> 00:09:35,640 you have to go onto the website and deal with someone in the Apple Chat, which is kind of annoying. 116 00:09:35,640 --> 00:09:40,280 So now I have to go through that. Yeah, no, I did it. 117 00:09:40,280 --> 00:09:44,520 And it sure is an experience. Am I chatting with a bot? 118 00:09:44,560 --> 00:09:49,880 This, by the way, is taking multiple days and sessions of chats because when something doesn't work, 119 00:09:49,880 --> 00:09:54,440 they kind of give up on you and you have to wait a bit before you can try again. 120 00:09:54,440 --> 00:09:58,440 I was having troubles putting my phone into diagnostics mode, but it turns out 121 00:09:58,440 --> 00:10:03,000 that the up volume button on this phone is broken, which may be our fault. 122 00:10:03,000 --> 00:10:07,480 Nonetheless, the screen and battery are approved and Face ID works. 123 00:10:09,920 --> 00:10:14,720 Now, about getting that credit back, it's another bunch of chats. 124 00:10:14,720 --> 00:10:20,320 If you just replaced a normal part, you should be able to print a shipping label no problem. 125 00:10:20,320 --> 00:10:24,280 But because we replaced the battery as well, my only option is to arrange a pickup 126 00:10:24,280 --> 00:10:29,360 to get the full refund. If I just replaced the battery, I could bring it to a local recycling depot 127 00:10:29,360 --> 00:10:34,560 and I guess tell them that I did it. It's not entirely clear how all this works. 128 00:10:35,400 --> 00:10:41,000 Am I gonna have to contact Apple to be like, hey, or are you gonna do that for me? 129 00:10:41,000 --> 00:10:45,080 So, that wasn't your phone. 130 00:10:45,080 --> 00:10:45,920 What? 131 00:10:49,040 --> 00:10:49,920 This is your phone. 132 00:10:53,400 --> 00:10:57,320 We bought a broken phone that was exactly like your phone 133 00:10:57,320 --> 00:11:00,320 and then pretended to break your phone, 134 00:11:00,320 --> 00:11:03,480 but didn't break your phone. Your phone's fine. I told you, your phone was fine the whole time 135 00:11:03,480 --> 00:11:08,440 I was saying your phone is fine. It was a prank. It was a prank. 136 00:11:08,440 --> 00:11:12,600 What? I'm so confused. 137 00:11:12,600 --> 00:11:14,440 How did you do that? How did... 138 00:11:16,160 --> 00:11:17,480 Well, I had a bit of help. 139 00:11:19,760 --> 00:11:23,040 I had Jake back up your phone and do a restore on the... 140 00:11:23,040 --> 00:11:26,040 I can't believe you tricked her the whole time. 141 00:11:26,040 --> 00:11:29,520 I figured she'd find out. No, I was just like... She was being really good. 142 00:11:29,520 --> 00:11:32,760 She was really good. I'm trying to feel bad. She's so nice. 143 00:11:32,760 --> 00:11:35,840 She's one of the nicest people in the world. 144 00:11:35,840 --> 00:11:39,600 I think it's the one thing we've learned in this video. Sarah's so nice. 145 00:11:39,600 --> 00:11:44,000 Thanks for fixing this Mac Address. If you think that you can fix your own iPhone like Sarah did, 146 00:11:44,000 --> 00:11:50,200 well, give this video a like. And if you wanna watch more prank videos, then you might as well subscribe to Channel Super Fun. 147 00:11:50,200 --> 00:11:53,880 Now, I'm curious, do you think Apple's self-serve program is great 148 00:11:53,880 --> 00:11:58,680 or do they need to go a bit farther, including more devices and more things to fix? 149 00:11:58,680 --> 00:12:02,000 And would that actually make things any better? Comment below.