WEBVTT

00:00:00.160 --> 00:00:08.360
these labels aren't just for food anymore you're now going to see them on

00:00:04.839 --> 00:00:10.200
internet plans but why is it too hard to

00:00:08.360 --> 00:00:13.799
understand here's the price per month and here's the speed you'll get well it

00:00:11.880 --> 00:00:19.000
turns out that the answer is actually yes the American FCC is requiring isps

00:00:17.160 --> 00:00:23.359
to provide these labels for most internet Plans offered to the public

00:00:20.640 --> 00:00:28.119
starting this month precisely because between introductory rates and hidden

00:00:25.240 --> 00:00:32.800
fees many consumers find Broadband advertising to be confusing the goal of

00:00:30.560 --> 00:00:37.760
the labels is to provide a standardized way to inform consumers of the true cost

00:00:35.559 --> 00:00:42.239
of their service and exactly what they'll be getting instead of allowing

00:00:39.680 --> 00:00:46.120
isps to bury these important details in the fine print and although we're mostly

00:00:43.960 --> 00:00:51.440
used to seeing the analogous nutrition facts labels on actual food packaging

00:00:48.760 --> 00:00:56.199
the Broadband facts labels have to be displayed both online and in stores if

00:00:54.320 --> 00:01:00.320
you're buying internet service that way I prefer my internet boxed let's take a

00:00:58.519 --> 00:01:04.799
look at what exactly happened to be included up top you'll see the name of

00:01:02.320 --> 00:01:09.000
the ISP and the name of the plan just below that you'll see the monthly price

00:01:06.920 --> 00:01:13.119
prominently displayed similarly to how the calorie count is displayed on a

00:01:10.840 --> 00:01:17.799
nutrition label below this you'll have a section of gotas you'll see immediately

00:01:16.119 --> 00:01:22.600
if the monthly price is some kind of introductory promo rate and if it is how

00:01:20.759 --> 00:01:27.240
long the rate is good for and what the new rate will be at the end of the intro

00:01:25.079 --> 00:01:31.680
period if you have to sign a contract you'll see how long that contract is and

00:01:29.520 --> 00:01:36.640
a link link to the full terms then you'll see another gotcha section

00:01:34.320 --> 00:01:41.520
outlining additional charges everything from equipment rental fees installation

00:01:38.840 --> 00:01:46.320
fees taxes and the penalty for backing out of a contract early it would be nice

00:01:44.079 --> 00:01:50.479
if a total price including all of that junk was listed prominently at the top

00:01:48.399 --> 00:01:55.240
of the label but as it is you'll have to do a little math to figure out the total

00:01:52.560 --> 00:01:59.159
damage you do however get a link to any discounts you're eligible for if you're

00:01:56.960 --> 00:02:03.320
bundling or using your own equipment but let's say money is No Object lucky you

00:02:01.920 --> 00:02:07.079
and you're mostly concerned about how your connection performs we'll tell you

00:02:05.560 --> 00:02:11.120
what the labels say about that right after we think I fix it the sponsor of

00:02:08.920 --> 00:02:14.640
this video if your console is broken or acting funky forget going out and buying

00:02:12.920 --> 00:02:18.680
a whole new one repair it with the help of I fix it their exhaustive selection

00:02:17.080 --> 00:02:22.319
of console parts and comprehensive repair guides make opening your console

00:02:20.680 --> 00:02:26.360
and fixing it easier than ever check out I fix it using the link below give your

00:02:24.160 --> 00:02:31.640
busted console a new lease on life and get free shipping on orders of $100 or

00:02:29.000 --> 00:02:35.480
more now below all this pricing information you'll see a section

00:02:33.200 --> 00:02:40.319
outlining both the typical download and upload speeds and as a pleasant surprise

00:02:38.120 --> 00:02:44.840
you also get a latency number in milliseconds although most people look

00:02:42.280 --> 00:02:49.440
more at the raw megabits per second latency can be more important if you do

00:02:47.599 --> 00:02:53.879
lots of online gaming or if you're frequently making video calls

00:02:51.200 --> 00:02:59.200
unfortunately the FCC hasn't included specific requirements on how speeds and

00:02:56.400 --> 00:03:03.080
latency should be measured while the FCC does run a pro program to help isps

00:03:01.120 --> 00:03:07.400
determine typical speed and latency numbers participation isn't a

00:03:05.480 --> 00:03:10.920
requirement hopefully in the future there will be a more standardized way to

00:03:09.360 --> 00:03:16.040
provide these numbers but given that isps like Comcast are already unhappy

00:03:13.760 --> 00:03:20.599
about just having to fill out a label whether that'll happen is anyone's guess

00:03:18.560 --> 00:03:25.760
anywh who the bottom of the label also has to include any data caps and overage

00:03:23.200 --> 00:03:29.080
charges a link to the isp's network management practices which is

00:03:27.360 --> 00:03:33.439
essentially how well they adhere to net neutrality princi I and a link to their

00:03:31.560 --> 00:03:39.120
privacy policy and Customer Support Services ISP websites are also required

00:03:36.640 --> 00:03:42.760
to compile all their labels into a publicly available spreadsheet which

00:03:41.000 --> 00:03:46.319
could be useful if you want to quickly compare plans and in case you were

00:03:44.560 --> 00:03:50.480
wondering if you're one of those people who signs up for Internet service over

00:03:48.040 --> 00:03:55.640
the phone the person on the other end is required to read the entire label to you

00:03:53.159 --> 00:03:59.799
oh boy you want to get a snack of course there was some griping from isps about

00:03:57.959 --> 00:04:04.680
how much time and energy it would take to create these labels but given how

00:04:02.040 --> 00:04:09.760
much money isps spend on designing and sending out junk mail it's hard for me

00:04:06.760 --> 00:04:11.120
to feel too bad for him but I feel good

00:04:09.760 --> 00:04:14.680
about the fact that you watched this whole video thanks like the video if you

00:04:13.079 --> 00:04:18.160
liked it dislike it if you disliked it check out our other videos comment below

00:04:16.239 --> 00:04:23.120
with video suggestions don't forget to subscribe and follow so you can see more

00:04:20.720 --> 00:04:27.320
of this what I what we're what what I'm doing right now pretty cool