WEBVTT

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today we're going to look at some famous times tech companies have screwed over

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their customers in the pursuit of more money because who hasn't felt like

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they've been hosed at some point first up a company that's actually beloved by

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quite a few people Nintendo although their business model of publishing

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quality first party games that has kept them in better graces with many gamers

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than say EA they've been the subject of

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plenty of criticism for going overboard when protecting their intellectual

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property this could honestly a whole video on its own but we're going to talk

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about a couple of their greatest hits back in 2020 Nintendo made headlines for

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sending a cease and assist letter to the organizers of a major Super Smash Bros

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melee tournament alleging that they were using an unauthorized emulator to allow

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the tournament to take place while it may seem to make sense that a major game

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publisher wouldn't want pirated copies of one of their Smash Hits going around

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the problem was that the tournament was only moved online that year because of

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the covid-19 pandemic this was a terrible look for

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Nintendo as the organizers were trying to keep players socially distanced for

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safety reasons and Nintendo had not and

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still hasn't provided any legal way for

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players to play melee online on current Hardware Nintendo was of course within

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its rights to do this but you think a company so concerned about piracy would

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try to make its own games more accessible for those who want to play them and also allow greater exposure to

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folks who might be interested in buying them this however often hasn't happened

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with the company not only not offering authorized ways to play older titles but

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also being very aggressive with going after fan projects that weren't made for

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profit and even being heavy-handed with how they approached fan videos in 2013

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while other Publishers generally didn't have much issue with game footage being

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posted to YouTube Nintendo instead claimed ad revenue on let's play videos

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that featured their games meaning none of that sweet sweet YouTube money would

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go to the creators Nintendo responded to that backlash by creating a

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controversial creators program that gave a cut of the proceeds to these players

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but the up to 40% cut Nintendo was still taking led to yet more uproar until they

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finally axed the program in 2018 but people were left wondering why

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Nintendo hated the idea of free advertising so much let's step away from

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video games and talk about an anti-consumer tactic that was so intentionally confusing that it drew an

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official comparison to ancient EP poetry

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we'll tell you more right after we thank delete me for sponsoring this video your

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family's digital world today Amazon doesn't seem like a company that you'd

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immediately think of as anti-consumer with what with a fast shipping and a

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reputation for low prices and a relatively permissive return policy but

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the way it gets people to pay for that fast shipping has been undoubtedly Shady

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in 20123 the American Federal Trade Commission sued Amazon over its use of

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dark patterns basically manipulative design tactics to deceive consumers into

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participating in Amazon Prime which as you probably know is a subscription

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service where Shoppers pay monthly or yearly for faster shipping and other

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perks like Luna cloud gaming Prime music

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watching rings of Power with commercials although signing up for Prime isn't hard

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trying to cancel a subscription or Auto renewal has been a very different story

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according to the FTC a user would have to go through four pages six clicks and

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15 options to finally find the button to end their membership unless you think

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this was just an innocuous case of poor design the FTC also said Amazon

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internally called this process Iliad flow with the ilad being an ancient epic

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poem about the Trojan War that's over 110,000 words long this name is a key

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piece of evidence in the lawsuit that indicates Amazon made the cancellation

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process deliberately lengthy and confusing a practice also referred to as

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roach melling since you can check in but

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you can never leave apologies to the Eagles additionally Amazon is also

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accused of pelting consumers with prompts to sign up for Prime while

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checking out on the site but not clearly telling them that they were signing up

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for a recurring Bill Amazon has made

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things more straightforward since the initial accusations from the FTC but

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it's not exactly like they can just tell the government look we fixed it and get

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off scott free the lawsuit is still pending in court with the FTC hoping to

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make an example out of Amazon finally let's look at a company

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run by the kind of guy that everyone has some sort of opinion on Elon musk's

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Tesla like with Nintendo there's arguably enough to do a full video here

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but we're going to focus on Tesla's full self-driving feature although FSD was

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somewhat controversial from the start due to the name after all the car

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doesn't actually fully self Drive the

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bigger issue was the way Tesla was happy to take customers money for the future

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without actually delivering on what was promised starting in 2016 hell of a year

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Tesla started taking orders for FSD even though the future wasn't complete enough

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to be enabled at that time however consumers were led to believe that

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they'd be getting usable FSD sometime during the car's expected lifespan

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especially as Tesla made the point to say that their vehicles were already

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capable of running FSD from a hardware standpoint which turned out not to be

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completely true Tesla drivers signed up for pre-orders partly because the

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company implied the price might go up in the future and Elon Musk had made

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statements that FSD would be fully implemented Within a few years

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unfortunately elon's track record of predictions surrounding FSD and Mars and

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well many things have been dreadfully inaccurate leading to accusations that

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he knowingly over promised in order to sell more upgrades now we're near the

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end of 2024 and shocker FSD still isn't

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fully implemented as the tech is still incapable of driving the car without the

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need for human intervention Tesla's official documents even now append the

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word supervised and warned that the feature may not work as expected but

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this isn't even the worst part in our opinion the cost of FSD Rose as high as

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a whopping $115,000 but the company's baseline

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policy is not to allow owners to transfer that feature if they upgrade to

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a new Tesla meaning that people have paid exorbitant sums for a feature that

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they've never been able to fully use but officially have to say goodbye to that

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money if they want to upgrade to a newer model car

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now to be fair Tesla has offered opportunities to transfer FSD as special

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one-time amnesties though in reality

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they've had to do this multiple times making FSD a little bit like the mcreb

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of Car Technology and the fact that Elon has called this program an amnesty makes

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it seem like Tesla is somehow doing customers a favor even though they never

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really gave customers what those customers paid for we're out of time but

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is there an outrageous incident from a tech company that you'd like us to rant

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about let us know in the comments and you might see it in a follow-up episode

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and if you'd like to learn about Futures and Tech products that you've paid for but may not even be able to use go watch

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this video next