WEBVTT

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I've added up to here with this with what

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with this being old enough to remember when OnePlus stood for well-designed

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phones with clean software at rock bottom prices it's been painful for me

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watching their slow descent into mediocrity and it's high time that I

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share my thoughts the one time Flagship killer has been plagued by hardware

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issues software glitches and most

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damningly lackluster support for the Enthusiast users who made them what they

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are today what the heck happened I used

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to rely on OnePlus as my recommendation go-to for friends and family alike the

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one company other than that one that I could count on for years of intuitive

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software updates and trouble-free operation then in the last couple of

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years I've ended up in the doghouse twice over OnePlus recommendations first

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with my son which is bad enough then with my wife which is much much worse so

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now to make it up to her I'm gonna have to buy her something nice

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with this money from our sponsor build redox build Redux makes it easy to

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also offer competitive pricing as compared to building a PC yourself so

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head to build redux.com Linus and start

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your new build today while I've been personally frustrated for a while it was

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in exchange with our good friend Steve from Gamer's Nexus that pushed me from

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I'm not recommending these to friends anymore to I need to make a video about

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this it appears that certain models of OnePlus phones have been afflicted by a

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strange bug that causes their storage to fill up at an alarming rate intriguing

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now the obvious solution would be to delete some cat pictures but if user

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reports are anything to go by not even a complete Purge of precious memories of

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snowball 1 is enough to free up the space and in fact there's no indication

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within the UI of what is consuming all

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of the storage even factory resetting these devices yielded no improvement so

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to diagnose what's going on here we need to go to the device logs logs are a

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record of diagnostic data and they can include information about operating

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system updates app crashes physical errors anything that could help to

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troubleshoot a device that isn't functioning correctly only we've got a

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problem this log data on Android isn't available

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to end users at least not out of the box

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thankfully OnePlus has still got one thing right they are one of the only

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Android phone makers who still allow adventurous users to Tinker under

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Android's Hood by rooting their device this process comes with enough risk that

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most manufacturers will actually void your warranty just for attempting it but

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it also has some benefits including granting complete access to the phone's

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file system and it was in these typically hidden system folders that a

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few Brave enthusiasts came across some modem log files or dumps that were

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pretty suspicious for starters they were big hundreds of megabytes in some cases

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which is a lot of text but your phone

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generating big log dumps isn't itself a

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problem it's when it doesn't clean up after itself and that's exactly what

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happened here affected users discovered that onepluses historically well-managed

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oxygen OS was simply leaving these logs

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to pile up until there was no storage left for anything else well great now

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that we know what the problem is it's an easy fix right not exactly while rooting

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is an option for OnePlus users it comes

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with a plethora of inconveniences first and foremost being that many apps

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including Banking and entertainment apps will simply refuse to run if they detect

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a rooted device not a great workaround it also doesn't change the fact that

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your system is still dumping these large files into storage on a consistent basis

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it's like okay there's a hole in your ship but don't worry this bucket will

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save the day dumb we tried reaching out to OnePlus

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about the problem and a couple of weeks later we finally got a reply indicating

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that they are aware of the issue and have been working to fix it which I mean

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is okay except that there are complaints about this going back as far as mid 2021

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with OnePlus reps at times giving users the run around or even ghosting them

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entirely we would never ghost our Floatplane.com subscribers check it out

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for behind the scenes and outtakes now In fairness to the Reps if my recent

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experience is anything to go by oneplus's software team has plenty of

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other bugs to squash here's one that persisted on my wife's phone for months

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okay In fairness the arrow is within

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about the same area code but she's going to need a bit more accuracy than this if

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she's going to end up on the right off-ramp hey my son's deal breaker issue

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was an even stupider one his phone got an update that completely broke data

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access on the Telus mobile network well no problem I thought I'll just go edit

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the APN settings and nope OnePlus actually Grays out these buttons making

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them impossible to click on the most ridiculous thing about this seemingly

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arbitrary interface decision is that the functions behind the grayed out buttons

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still work so the workaround for me was

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to use this third-party shortcut manager app to jump to those settings directly

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bypassing the grayed out button the settings can be changed I mean

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Apple gives access to APN settings OnePlus it is basic functionality

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the WAN hoodies super secure phone pocket get yours today at lttstore.com

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I can't recommend putting one of these in it though since Linus gave me this

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phone a year ago I've had my camera app refuse to open until I restart but then

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it breaks again the minute my kids do something cute I've also had problems

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with picture messages for three months before they finally patch that and

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probably the weirdest one was that I couldn't answer phone calls it's

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intermittent so I couldn't catch it on camera but the green button to answer

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calls just wouldn't register which is pretty important for you know a phone

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they are losing me too I can't say I've

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ever had my actual phone app not work but I've got my own problems the most

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maddening one is the app switcher look at this if I go to click on the previous

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opened app it reopens the app I was just

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using instead of opening the app I clicked on I used the switcher dozens of

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times a day so if you're starting to notice gray hairs that could be it Miami

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and light sensor can take ages to adjust in dark areas and I've had camera

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problems too after the Android 11 update I noticed that the images were being

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over processed to the point where pictures of my son looked like he had

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the life sucked out of him and I also noticed some odd fingerprint

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scanner Behavior where it sometimes won't even pop up of course every phone

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has bugs some of them lots so why are we

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picking on OnePlus it's because they promise to be something different and

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their Fall From Grace has left a hole both in the market and in our hearts

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okay as cheesy as that is we're not the only ones who have noticed in early 2021

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MKBHD uploaded a video titled what happened to OnePlus his ultimate

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conclusion was that they didn't really change but rather they outgrew their

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initial role as the enthusiast-focused Flagship killer sub brand for parent

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company BBK he lamented their price

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creep and the design compromises that they've made to appeal to the mainstream

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but he understood that business units have to be profitable and expressed a

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careful optimism about a potential return to form and he could still be

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right all the right ingredients are still there and many of their big

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announcements since then around pooling resources between OnePlus and Oppo have

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been yeah and moments for people like me who

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knew that co-founder Pete lau's previous role was as a VP at Oppo and also that

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they never really left Oppo and OnePlus

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are both subsidiaries of BBK

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so with all the pieces still in place and nothing really changed why are they

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struggling my diagnosis is that it's a matter of

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focus Oppo and OnePlus Foams have run similar Hardware since day Zero I mean

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bbk's different brands are literally only separated by curtains on the

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production floor so it was always the software that set one plus apart it was

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that obsessive attention to system responsiveness into meaningful

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modifications to an otherwise mostly stock Android experience

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so why has that changed well there was a leadership shakeup and

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while neither has addressed the alleged conflict that caused fellow co-founder

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Carl pay to leave he ended up founding his own company nothing it was pretty

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clear during the awkward transition period where Mr Lyle gradually took on a

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more public-facing role that the rift

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between them was a long time Brewing if I had to guess what happened I would

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say it was probably over controversial ideas like merging oppos from my

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personal experience worse color OS software with onepluses really excellent

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oxygen OS but as an outsider it's hard

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to say for sure after all it is Pete Lau

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not Carl pay Who is credited with bringing CyanogenMod the clean mostly

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stock open source Android skin that eventually became lineage OS to Oppo in

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the first place bottom line like Marquez I'm still

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rooting for them and there is tons of time left to right the ship but it's

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clear that they need to get their head in the game especially when it comes to

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for watching let us know in the comments how your experience has been with OnePlus has it gotten better or worse

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over the years if you're looking for something else to watch check out our recent Tech Link videos where we

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discussed how Apple still has no USBC on their upcoming iPhones but how the

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European Union May force them to within the next couple of years