1 00:00:14,960 --> 00:00:21,279 during our first secret shopper mission we challenged each of the pc system 2 00:00:18,960 --> 00:00:26,400 integrators to solve a simple routine problem a single stick of RAM that had 3 00:00:23,600 --> 00:00:31,359 come loose during shipping causing well half of the system memory to appear 4 00:00:28,960 --> 00:00:37,520 this time we are upping the ante loosening every single stick of RAM 5 00:00:34,079 --> 00:00:39,760 causing the systems to not even turn on 6 00:00:37,520 --> 00:00:44,559 let's see if our system integrators tech support is up to the challenge 7 00:00:42,960 --> 00:00:48,480 based on the fact that this video clip we're about to sit through is two hours 8 00:00:46,239 --> 00:00:51,440 long i'm thinking some of them didn't do too well 9 00:00:49,520 --> 00:00:55,840 you does do well you when you buy dbrand 10 00:00:53,760 --> 00:01:02,480 this drop is only going to be live for another 24 hour suckas so if you want 11 00:00:59,600 --> 00:01:06,400 either the sticker bomb or the Linus face you're going to have to buy it 12 00:01:04,479 --> 00:01:09,920 right now they're merciless they're going to take it down in 24 hours go 13 00:01:08,560 --> 00:01:14,320 hurry up you can just get a regular one no these are the only cool ones 14 00:01:25,040 --> 00:01:30,320 now funny thing we had intended to do the same troubleshooting scenario as 15 00:01:28,240 --> 00:01:35,840 last time with just one stick of memory out the problem is that some of our 16 00:01:32,880 --> 00:01:40,079 vendors like dell only put one bloody stick of memory in the system and that 17 00:01:37,759 --> 00:01:44,720 wouldn't be fair to them versus the ones that did install dual channel memory uh 18 00:01:42,799 --> 00:01:48,000 when you start the computer or do you actually see the dell logo man i mean 19 00:01:46,640 --> 00:01:53,520 she did just tell him that the screen doesn't go on so how would she see it i 20 00:01:50,560 --> 00:01:59,140 do see the duller oh no sarah that's the wrong dell logo 21 00:01:55,439 --> 00:02:01,280 oh okay that's not oh no 22 00:02:01,280 --> 00:02:07,840 um sorry i thought you meant the dell monitor on the pc i actually don't see 23 00:02:04,960 --> 00:02:12,319 the dell monitor the dell logo on the monitor i mean look 24 00:02:10,239 --> 00:02:15,920 it's his job to help people like yeah yeah 25 00:02:13,440 --> 00:02:19,280 unplug the power card from the back of the 26 00:02:16,959 --> 00:02:23,520 computer tower and we're six and a half minutes in we have an unplugged computer 27 00:02:21,440 --> 00:02:28,319 please press and hold the power button on the 28 00:02:25,840 --> 00:02:32,239 tower for one minute of time without the power cable i'll let you know when to 29 00:02:30,319 --> 00:02:35,440 release it she's still holding oh my god she's been 30 00:02:33,680 --> 00:02:39,599 holding it for two minutes yeah okay here we go close it 31 00:02:37,440 --> 00:02:45,200 so you can see on this dell it actually uses an led indicator for the BIOS error 32 00:02:42,959 --> 00:02:49,280 code uh will you please tap the caps lock again on the keyboard and see if 33 00:02:47,120 --> 00:02:52,800 the caps lock comes on and goes off but i mean he just had her reset it to 34 00:02:51,120 --> 00:02:56,879 diagnostic mode why didn't he just have her look at the indicator light i don't 35 00:02:54,400 --> 00:03:00,400 know give me the exact message what it shows 36 00:02:58,400 --> 00:03:05,440 yeah so she's asking still on the monitor 16 minutes in how are we still on the 37 00:03:03,280 --> 00:03:09,840 monitor i mean at the uh behind the monitor there'll be two different 38 00:03:06,800 --> 00:03:12,319 display ports one one is display my god 39 00:03:09,840 --> 00:03:16,480 i hope it is connected to the dp in we are still on the monitor and he's saying 40 00:03:14,159 --> 00:03:20,400 there's DisplayPort out there's no display poured out on any 41 00:03:18,959 --> 00:03:24,400 monitor yeah displayport pass through i can pretty 42 00:03:22,400 --> 00:03:28,879 much guarantee there is none behind the tower uh at the place where you have 43 00:03:26,959 --> 00:03:32,640 connected please check if there's any other port any other display board which 44 00:03:31,120 --> 00:03:37,360 is not a terrible troubleshooting step yes but this computer only has one 45 00:03:35,920 --> 00:03:39,840 i think this GPU only had one displayport 46 00:03:40,000 --> 00:03:46,879 no there is will you please connect it look up the order i think he did 47 00:03:45,519 --> 00:03:52,080 and he's still reading off the screen well he's still trying to tell getting us to do things 48 00:03:49,519 --> 00:03:55,599 we don't have and asking what her name is not to mention it's dell so he has a 49 00:03:54,000 --> 00:03:59,360 service tag that should be leading him to the exact model 50 00:03:57,439 --> 00:04:05,360 usually in case of your voice i mean if the monitor tower has a graphics card 51 00:04:02,239 --> 00:04:07,920 then it will have an uh different output 52 00:04:05,360 --> 00:04:11,360 this motherboard doesn't have onboard video ports doesn't have any other 53 00:04:09,519 --> 00:04:16,239 display ports either there is one displayport output it seems to 54 00:04:14,239 --> 00:04:20,400 okay so we're 19 minutes in still working on the monitor 55 00:04:18,239 --> 00:04:24,320 can i just say for a moment that it is filling me with rage to see this error 56 00:04:22,479 --> 00:04:28,400 code flashing on the front of the tower the entire time we're sitting here it 57 00:04:26,639 --> 00:04:32,720 starts in the groin and it works its way up to vomit keep 58 00:04:30,320 --> 00:04:36,800 your groin to yourself what is he even waiting for for so long 59 00:04:34,639 --> 00:04:40,479 like oh my god 60 00:04:39,440 --> 00:04:44,800 oh i mean when i check my resources i see 61 00:04:42,639 --> 00:04:48,800 there are a few more display ports at the back 62 00:04:47,120 --> 00:04:52,720 so what was that he sat there he sat there for a minute 63 00:04:50,720 --> 00:04:55,600 trying to find out and there's only one DisplayPort on this computer 64 00:04:54,639 --> 00:04:59,840 the power cable is at the bottom am i right 65 00:04:57,919 --> 00:05:05,040 yes and right above it what i see here is 66 00:05:02,400 --> 00:05:09,840 there is two display ports one HDMI port and again there's a DisplayPort and a 67 00:05:06,720 --> 00:05:11,199 vga just slap me just slap me can i 68 00:05:09,840 --> 00:05:15,759 actually just your hair i'll use this she must be dying like she must be just 69 00:05:13,520 --> 00:05:19,840 thanks ow like what is up with dell and just these 70 00:05:18,000 --> 00:05:24,560 long pauses you remember that from last time right yeah yeah are any plastic 71 00:05:21,919 --> 00:05:29,280 keys on the keyboard missing there is not 72 00:05:26,560 --> 00:05:33,199 there's like like messenger notifications it's almost like he was 73 00:05:31,199 --> 00:05:37,120 talking to somebody who was like level two support in the background and then 74 00:05:34,960 --> 00:05:41,840 relaying that information to us okay but just read the 75 00:05:38,560 --> 00:05:44,240 freaking code is it steadily lit 76 00:05:41,840 --> 00:05:48,400 yes it is here we go oh he finally got the 25 minutes in 77 00:05:46,320 --> 00:05:51,919 it looks blue here we go here we go here we go 78 00:05:50,320 --> 00:05:56,720 here we go she's looking at the wrong led though she's not wrong it is blue it 79 00:05:54,960 --> 00:06:00,320 is there's a blue led i mean if you have a chassis and there's a big led and then 80 00:05:58,560 --> 00:06:05,199 just a little one yep and you're asking about the little one you should probably clarify 81 00:06:02,560 --> 00:06:08,400 yeah that's not unfair his picture of this system 82 00:06:06,479 --> 00:06:11,919 in his documentation though probably isn't lit up yeah 83 00:06:10,400 --> 00:06:16,000 that's a tough one on the power button 84 00:06:13,520 --> 00:06:18,160 it keeps blinking or if it blinks in a pattern 85 00:06:17,120 --> 00:06:23,919 there we go blinking off here we go here we go 86 00:06:24,960 --> 00:06:33,280 it is blinking white and then it just stopped blinking away and now it's 87 00:06:29,600 --> 00:06:34,400 blinking orange crazily 25 minutes of 88 00:06:33,280 --> 00:06:41,120 that almost was after he had us go through the step 89 00:06:37,919 --> 00:06:42,639 to turn on the diagnostic led 90 00:06:41,120 --> 00:06:46,639 uh will you please let me know the count ma'am how many 91 00:06:44,800 --> 00:06:51,199 times orange and how many times it blinks white okay it looks like it just 92 00:06:49,120 --> 00:06:57,680 like five times white five times white and two times orange 93 00:06:53,360 --> 00:06:57,680 else no oh sarah 94 00:06:58,160 --> 00:07:04,880 actually tried four four blinks white and 95 00:07:02,560 --> 00:07:10,000 two blinks orange we can't blame dell for that you know if 96 00:07:06,960 --> 00:07:12,319 she can't count like 97 00:07:10,000 --> 00:07:15,919 what yikes 98 00:07:14,160 --> 00:07:19,520 will you please connect the monitor and the keyboard ma'am yes 99 00:07:18,160 --> 00:07:23,199 why are we connecting a monitor in a keyboard when you have a post code you 100 00:07:21,599 --> 00:07:26,160 have a diagnostic postcard i'm looking it up right now i bet i can look this up 101 00:07:24,880 --> 00:07:30,160 before he does here we go here we go 102 00:07:28,160 --> 00:07:36,080 now uh the procedure is as soon as you turn on the computer uh press and hold 103 00:07:32,880 --> 00:07:37,520 the um control and escape keys man 104 00:07:36,080 --> 00:07:41,360 control and escape keys we already confirmed the keyboard memory slash RAM 105 00:07:39,599 --> 00:07:45,759 failure there i'm done right there dell chris m community 106 00:07:43,520 --> 00:07:50,080 manager has got me covered it's like poor sarah is like okay i got my power 107 00:07:47,840 --> 00:07:54,720 button here i got my keyboard shortcuts there i got 108 00:07:51,280 --> 00:07:54,720 the monitor works 109 00:07:55,120 --> 00:08:00,479 i mean i someone called me up and was like yeah 110 00:07:58,720 --> 00:08:02,720 my monitor works but i can't count to four 111 00:08:04,720 --> 00:08:10,319 it's okay sir i see the problem is with the 112 00:08:08,240 --> 00:08:14,080 motherboard maybe the problems of motherboard no i don't 113 00:08:12,400 --> 00:08:18,080 even want to hear it okay go ahead 114 00:08:15,759 --> 00:08:23,840 according to him that error code is a motherboard error code 115 00:08:20,240 --> 00:08:25,120 here we go uh some xps RAM 116 00:08:23,840 --> 00:08:29,599 something else RAM imagine this 117 00:08:27,599 --> 00:08:32,800 you are a dell engineer you worked hard 118 00:08:31,120 --> 00:08:39,120 to make this system output error codes that are meaningful and 119 00:08:35,919 --> 00:08:41,839 helpful and make this guy's life easier 120 00:08:39,120 --> 00:08:45,440 and he refuses to use it it might be an internal policy if it's a RAM error 121 00:08:43,599 --> 00:08:48,880 they're like they just default uh we don't want to explain to them as memory 122 00:08:47,760 --> 00:08:53,360 do you think that there's something disconnected maybe inside that i would 123 00:08:50,800 --> 00:08:57,839 just be able to to fix now she's got this horse okay she's got 124 00:08:55,760 --> 00:09:00,880 the water right there she's like come on horse 125 00:08:58,800 --> 00:09:04,640 we're getting down there drink 126 00:09:02,320 --> 00:09:08,959 it's the system board itself ma'am so the connection on the boat is the fault 127 00:09:07,279 --> 00:09:14,240 has gone wrong so it has to be sent to the department 128 00:09:10,720 --> 00:09:16,480 bottom line dell took 35 minutes to not 129 00:09:14,240 --> 00:09:20,959 fix the problem waste our time not having our system for a week two weeks 130 00:09:19,040 --> 00:09:25,120 we don't know to return it to a depot and this was all something that a level 131 00:09:23,279 --> 00:09:29,279 one tech support person should have been able to walk us through like you already 132 00:09:27,279 --> 00:09:33,519 verified right off the bat that this is a system issue if it's not posting it's 133 00:09:32,320 --> 00:09:38,160 not going to do caps lock it's not going to do an unlock i do wonder if alienware 134 00:09:35,920 --> 00:09:42,720 support would have done a better job but then maybe they should have sold us an 135 00:09:39,519 --> 00:09:42,720 alienware yeah so 136 00:09:45,200 --> 00:09:51,519 thank you for calling hp premium support 137 00:09:48,399 --> 00:09:53,680 my name is how can i help you this 138 00:09:51,519 --> 00:09:58,160 system with one memory popped out it didn't just not turn on or didn't turn 139 00:09:56,080 --> 00:10:02,560 on and like not do anything it was like power cycling that can happen yeah you 140 00:10:00,240 --> 00:10:05,120 never know yep so it was very apparent to her like this is a problem like 141 00:10:04,080 --> 00:10:08,480 there's something wrong with the computer it's not just like a monitor 142 00:10:07,279 --> 00:10:14,160 well it should have been very apparent to dell 2 because they have a blinking light on the front that tells them what 143 00:10:11,519 --> 00:10:20,880 the problem is just hold the power button for about 20 seconds 144 00:10:18,160 --> 00:10:26,320 so she's booted into diagnostic mode now it is making a beeping noise 145 00:10:23,680 --> 00:10:29,360 i don't know if you can hear that okay so she the chick on the phone is 146 00:10:27,760 --> 00:10:33,440 listening for the beeps she's not even taking it from her she's got this i 147 00:10:31,920 --> 00:10:37,120 believe in her i'm rooting for her 148 00:10:35,200 --> 00:10:44,240 okay it sounds like there was three long beeps and then two short beeps 149 00:10:40,399 --> 00:10:46,240 okay all right mom so that is that does 150 00:10:44,240 --> 00:10:52,460 usually indicate that there is a hardware issue 151 00:10:48,160 --> 00:10:56,589 most likely it is the memory module 152 00:10:57,120 --> 00:11:03,200 good job this trick is awesome give her a raise you won't but do it 153 00:11:01,600 --> 00:11:08,800 we might have to uh send the computer for repair uh but 154 00:11:06,160 --> 00:11:13,600 before that you can try uh you know reseating the RAM chip so if 155 00:11:11,680 --> 00:11:16,320 that's something you can do you can try doing that 156 00:11:16,480 --> 00:11:22,959 she's so good she just like nails it whatever and how nice she's about it 157 00:11:21,040 --> 00:11:25,839 she's like we i think we should send it back but if you if you if you think you 158 00:11:24,800 --> 00:11:30,880 can do it she's not putting any pressure yeah so 159 00:11:28,160 --> 00:11:37,760 that is the access panel so you will have to remove that okay 160 00:11:33,680 --> 00:11:41,519 how do i go about doing that 161 00:11:37,760 --> 00:11:44,160 right so try uh lifting it a little bit 162 00:11:41,519 --> 00:11:48,480 so i think it's better if we can just send it in for repairs 163 00:11:46,480 --> 00:11:52,480 she's trying to default to the repair because she can't get the battle open 164 00:11:49,839 --> 00:11:55,600 which is kind of fair that's yeah i would probably do the same thing if 165 00:11:53,839 --> 00:11:59,040 someone can't open a side panel i'd be like this one's a little weird though 166 00:11:57,279 --> 00:12:02,480 you have to like push a button i know i do remember that 167 00:12:00,399 --> 00:12:08,480 but i think she she's looking come on sarah oh wait there is a button on the 168 00:12:04,959 --> 00:12:10,480 side i just pressed it yeah there you go 169 00:12:08,480 --> 00:12:15,279 okay but the computer's still on and plugged in 170 00:12:11,920 --> 00:12:18,560 should i turn the computer off and 171 00:12:15,279 --> 00:12:21,839 uh yes uh you can turn it off uh i will 172 00:12:18,560 --> 00:12:23,600 be able to locate the memory uh checks 173 00:12:21,839 --> 00:12:28,880 for you i have i will be able to locate the memory so i 174 00:12:26,240 --> 00:12:33,440 have the access panel um away from the computer now and i can see 175 00:12:31,760 --> 00:12:37,920 the internal stuff 176 00:12:34,959 --> 00:12:41,760 if i was tech support right now i'd be pretty uncomfortable instructing this 177 00:12:39,600 --> 00:12:45,680 person to like take out and put back in memory 178 00:12:42,800 --> 00:12:51,200 but hey if the customer wants to do it so you can remove it completely reinsert 179 00:12:48,320 --> 00:12:55,600 that one and then we'll try powering on the computer all right sounds good it's 180 00:12:53,600 --> 00:13:00,240 too bad nobody instructed sarah to take the whole panel off the thing 181 00:12:57,760 --> 00:13:03,600 made a snapping noise does that mean it's clipped okay 182 00:13:02,000 --> 00:13:07,600 okay this computer's been plugged in the whole time she told us to power it off after we 183 00:13:06,320 --> 00:13:11,920 asked her but didn't say to unplug it that's pretty important it's pretty 184 00:13:09,600 --> 00:13:16,639 important especially on like older systems 185 00:13:13,440 --> 00:13:18,880 it is still making beeping noises um 186 00:13:16,639 --> 00:13:23,360 i'll turn it off again and try one more time maybe she didn't install the RAM 187 00:13:21,200 --> 00:13:28,240 stick properly and it's still beeping because she only did one side yeah 188 00:13:25,440 --> 00:13:32,959 um okay so we'll try one more time but uh yeah so if it doesn't work i will be 189 00:13:30,639 --> 00:13:37,839 able to set up the that guy repair hey look at this guy all right i can't 190 00:13:35,200 --> 00:13:43,760 stand that guy did she just drop the memory yeah 191 00:13:41,040 --> 00:13:47,279 must have been my influence my aura is that the one you threw 192 00:13:45,200 --> 00:13:50,560 that RAM stick's been through a lot now she should have told her make sure you 193 00:13:49,120 --> 00:13:55,920 snapped both sides oh she took the side panel off hey there we go there you go she got it 194 00:13:54,480 --> 00:14:00,800 there it is all right that was a crunchy RAM snap but i'm okay 195 00:13:58,399 --> 00:14:06,079 with it not sound good um i'm gonna try turning it on again 196 00:14:04,720 --> 00:14:11,120 okay so you can turn it on without the panel on oh boy there we go guys you gotta 197 00:14:09,839 --> 00:14:14,800 remember sarah is not only trying to do something 198 00:14:13,519 --> 00:14:19,680 that she's not that comfortable or familiar with she's trying to appear on 199 00:14:17,120 --> 00:14:23,760 screen yeah and have a phone call while also bamboozling the person on the phone 200 00:14:21,519 --> 00:14:28,800 this is harder than it looks yeah okay it looks like it's turning on 201 00:14:26,079 --> 00:14:32,959 it says it's preparing automatic repair all right so that took 202 00:14:30,560 --> 00:14:36,320 14 minutes 14 50 minutes totally acceptable and way better than sending 203 00:14:34,800 --> 00:14:41,199 it back to the depot hp really came through here 204 00:14:39,040 --> 00:14:45,519 meaningful troubleshooting steps reasonable hold times 205 00:14:43,279 --> 00:14:49,040 good responsive interaction with the agent 206 00:14:46,959 --> 00:14:53,360 using their text like their built-in BIOS functionality i'm giving this an a 207 00:14:51,199 --> 00:14:57,199 yeah that's very good you know what a minus because she should have provided 208 00:14:55,199 --> 00:15:00,240 more clarity on how to plug the memory stick in and you're right she should 209 00:14:58,800 --> 00:15:06,320 have had her pull the power plug i think a b plus fine b plus fine a minus 210 00:15:04,560 --> 00:15:10,000 i'm going a minus all right fine i liked your attitude 211 00:15:10,000 --> 00:15:14,800 turns out this computer didn't actually boot we wanted to make sure that they 212 00:15:13,279 --> 00:15:17,839 were actually working before we called tech support and sure enough it didn't 213 00:15:16,399 --> 00:15:22,800 post so i received the RAM and then it was fine that shows you how common it is 214 00:15:19,920 --> 00:15:27,199 legitimately an issue so first of all uh what port 215 00:15:25,040 --> 00:15:31,040 are you plugging in like uh HDMI displayport 216 00:15:29,760 --> 00:15:35,760 okay good starting step solid that's an a 217 00:15:33,360 --> 00:15:40,399 response in this case you either have a dead GPU or the GPU is 218 00:15:39,519 --> 00:15:44,560 uh an fully seated in the slot all the way 219 00:15:42,880 --> 00:15:49,360 let's hope it's the ladder that's a lot of confidence that is that 220 00:15:47,279 --> 00:15:54,000 is a big that's a big assumption there sir they're not using like a metal 221 00:15:52,000 --> 00:15:57,360 bracket to keep the GPU in place like the tier 1. 222 00:15:55,199 --> 00:16:01,360 they do but they can still come loose that foam is not going to guarantee it 223 00:15:59,360 --> 00:16:05,279 doesn't come out at all that foam is to make sure that if it comes out it 224 00:16:03,120 --> 00:16:09,440 doesn't go flying around in the case so he's 225 00:16:06,320 --> 00:16:11,120 not right but i can understand why he 226 00:16:09,440 --> 00:16:15,360 did that it may be the motherboard it could be the RAM as well you can try and 227 00:16:13,040 --> 00:16:19,839 see if you reseat the RAM we're only six minutes in and he's 228 00:16:16,959 --> 00:16:24,079 telling us to reseat the RAM but he's already 24 minutes behind the eight 229 00:16:22,079 --> 00:16:27,839 ball because we're on hold for so long same with all the other internal 230 00:16:25,279 --> 00:16:31,440 connections like the 24 pin power what does that mean i don't know anything 231 00:16:29,279 --> 00:16:34,320 about computers check make sure my connection your 232 00:16:32,720 --> 00:16:39,120 internal connection check my check my connections here what should be the first thing what a 233 00:16:37,360 --> 00:16:45,040 great question sarah um i would check the power connections 234 00:16:41,839 --> 00:16:47,120 okay and those are the bigger cables 235 00:16:45,040 --> 00:16:52,240 like the 24 pin is the biggest cable you see right there 236 00:16:48,839 --> 00:16:54,639 okay that's a pretty big looking cable 237 00:16:52,240 --> 00:16:59,839 yeah it looks like those are improperly which is good yep um what's up and then 238 00:16:57,519 --> 00:17:03,120 the GPU as well he just doesn't really seem like he wants to be on the phone 239 00:17:01,279 --> 00:17:07,360 with me it could be this could be that what about the uh slot on the GPU is it 240 00:17:05,360 --> 00:17:10,400 fully seated in there okay that's a good question 241 00:17:08,559 --> 00:17:15,439 yep it looks good it feels tight 242 00:17:13,039 --> 00:17:18,480 i mean you can also check the cable too if you have a different standard if you 243 00:17:16,799 --> 00:17:23,679 have like HDMI it could be the ports dead on the on whatever DisplayPort you should have 244 00:17:21,760 --> 00:17:26,559 multiple display ports as well that is a good troubleshooting step displayport 245 00:17:25,600 --> 00:17:32,400 can be really yeah um anything else on the inside that i 246 00:17:30,160 --> 00:17:36,320 should try sarah's helping him out a lot here as long as the board and GPU and 247 00:17:35,200 --> 00:17:42,160 everything's getting power should give you some sort of visual on the screen 248 00:17:39,520 --> 00:17:48,080 yeah no there's no visual um i haven't tried the RAM yet sarah 249 00:17:46,160 --> 00:17:50,640 you're helping him too much so you need to hit the little clip pull 250 00:17:49,679 --> 00:17:54,640 it out and then align the notch again 251 00:17:52,960 --> 00:17:58,000 and click it back in because they don't make 252 00:17:56,000 --> 00:18:01,039 like a click when you put it back in okay okay 253 00:17:59,520 --> 00:18:03,840 good instructions the second one 254 00:18:09,840 --> 00:18:13,840 that was crusty that one also made a 255 00:18:13,120 --> 00:18:21,039 is there click else i should do um as far as the GPU receipt that would 256 00:18:18,320 --> 00:18:25,440 be the last part go one step at a time did your RAM turn it on let's figure out 257 00:18:23,360 --> 00:18:28,720 what the variable was the problem unless you're in like an all fired hurried yeah 258 00:18:27,120 --> 00:18:33,520 let's figure out what variable was the problem like it's kind of important 259 00:18:31,840 --> 00:18:37,440 should i just try turning it on and see if yeah yeah 260 00:18:35,039 --> 00:18:41,679 see if you did the RAM and maybe that sarah you're helping him too much too 261 00:18:40,480 --> 00:18:46,720 much in the end this could be an issue with your board and not your GPU maybe your 262 00:18:44,799 --> 00:18:51,120 GPU is fine well rather than go through these steps multiple times why don't we 263 00:18:48,320 --> 00:18:56,640 just like check everything yeah and turn it on once that's not how i would do it 264 00:18:53,600 --> 00:18:58,480 but he's not necessarily wrong either 265 00:18:56,640 --> 00:19:02,160 i'm docking a full letter grade for how much sarah helped him here though yeah 266 00:19:00,320 --> 00:19:06,080 be careful not to pull too soon or it might like latch itself 267 00:19:04,559 --> 00:19:10,080 well that's a good tip though don't pull it before you push it but yeah he didn't 268 00:19:07,679 --> 00:19:15,200 really explain that that well yeah it's the largest selection 269 00:19:11,919 --> 00:19:17,120 is still in the lock is still in place 270 00:19:15,200 --> 00:19:21,919 she did not follow instructions here but he should have known to give better 271 00:19:18,720 --> 00:19:24,480 instructions so like oh my goodness 272 00:19:21,919 --> 00:19:27,440 do a video call like what that would be so much easier i think we even made that 273 00:19:26,080 --> 00:19:30,880 suggestion last time who would have thought computers could be so 274 00:19:29,120 --> 00:19:35,679 freaking difficult oh yeah you have no idea 275 00:19:33,440 --> 00:19:38,880 he's studying inside Linus media group headquarters yeah computers are really 276 00:19:37,520 --> 00:19:44,480 difficult mangling a graphics card i have to watch 277 00:19:40,960 --> 00:19:44,480 it i really don't want to break it 278 00:19:46,320 --> 00:19:50,679 all in all it could be broken already 279 00:19:52,400 --> 00:19:58,640 oh no god what kind of a thing to say of 280 00:19:55,679 --> 00:20:03,360 that i'm gonna try one more time and then i 281 00:20:00,720 --> 00:20:08,559 guess we'll turn it on and see if it made a difference to be fair one 282 00:20:06,559 --> 00:20:11,679 more time you haven't even taken it out yet 283 00:20:09,600 --> 00:20:15,760 otherwise i'll make you an rma and then you can have the system sent back to us 284 00:20:13,120 --> 00:20:15,760 i know it does 285 00:20:16,480 --> 00:20:20,919 i managed to pull it out all the way 286 00:20:27,280 --> 00:20:34,679 i'm sorry sarah that was right it kind of made a click 287 00:20:31,679 --> 00:20:34,679 okay 288 00:20:39,840 --> 00:20:45,600 this has been an emotional roller coaster jeez 289 00:20:43,760 --> 00:20:49,200 so we're at 25 minutes on the phone and 25 minutes on hold we're getting 290 00:20:47,120 --> 00:20:53,600 dangerously close to the one hour mark doesn't sound good so far 291 00:20:51,760 --> 00:20:58,080 so i'm like what the heck and i go reseat the RAM again and then it works i 292 00:20:55,919 --> 00:21:02,799 wouldn't call it a fail no it's i'd call it more like a pass asterix is this 293 00:21:00,480 --> 00:21:05,520 better or worse than dell better you think it's better definitely 294 00:21:04,400 --> 00:21:10,960 better they at least diagnose the problem but we could have messed it up more in summary between 25 minutes on 295 00:21:09,360 --> 00:21:15,679 hold and almost half an hour on the phone that is dangerously close to the 296 00:21:12,880 --> 00:21:18,400 one hour mark that took too long and they didn't ultimately solve our problem 297 00:21:17,520 --> 00:21:22,799 now sarah shares some of the blame for not 298 00:21:20,799 --> 00:21:26,159 like looking at that there's like i don't think so that's him to do that 299 00:21:24,720 --> 00:21:31,520 properly he should have walked us through properly that's true but he did 300 00:21:28,799 --> 00:21:35,760 at least get the diagnosis one of his guesses was sort of right it 301 00:21:33,600 --> 00:21:39,520 was better than dell yeah he just like shotgun approached it which i don't 302 00:21:37,919 --> 00:21:44,799 think is the way you should go dell was like sniper rifle 303 00:21:41,919 --> 00:21:48,159 right on the keyboard and the monitor and then we're like ah we can't we can't 304 00:21:46,480 --> 00:21:53,280 pull the trigger you know what we haven't mentioned in a while 305 00:21:50,159 --> 00:21:57,000 be brand skins you only got 24 hours go 306 00:21:53,280 --> 00:21:57,000 what are you waiting for 307 00:21:59,360 --> 00:22:03,240 thank you for calling cyberpowerpcs 308 00:22:03,600 --> 00:22:09,440 that is the most bored sounding dude so far 309 00:22:07,120 --> 00:22:13,360 how can i help you okay is it at the top or surrounded by usbs or under the audio 310 00:22:11,360 --> 00:22:16,720 board oh what a great description nice okay i like this guy after all you're 311 00:22:15,280 --> 00:22:21,600 going to plug into the motherboard essentially and if you do get display 312 00:22:19,679 --> 00:22:25,600 because this has integrated graphics you can use this to make sure the GPU is the 313 00:22:24,000 --> 00:22:31,600 problem and if it's not then we can move on to something else and now that we've seen both ivy power and cyber power who 314 00:22:29,600 --> 00:22:36,320 packed their systems very similarly identify a GPU being slightly loose as a 315 00:22:34,159 --> 00:22:39,600 normal issue it makes sense that they are both going through well and what 316 00:22:37,520 --> 00:22:43,200 this also tells us is if the GPU comes out and it's still not booting that it's 317 00:22:41,120 --> 00:22:48,240 something else not the GPU give you this uh instructions uh to you 318 00:22:46,080 --> 00:22:50,480 know just also look at the cover okay so he's sending us instructions and then 319 00:22:49,520 --> 00:22:56,400 he's gonna talk us through it on the phone okay well 320 00:22:52,880 --> 00:22:58,559 that's awesome refresh the page 321 00:22:56,400 --> 00:23:02,799 so sarah bunged up and refreshed the page that google voice was on and she 322 00:23:00,799 --> 00:23:06,480 ended the call so now we're talking to a different dude unfortunately regardless 323 00:23:04,960 --> 00:23:09,600 of what the next guy is if he's not as good it doesn't matter it's still a 324 00:23:08,080 --> 00:23:13,600 problem every single one of their tech support should be at the same standard 325 00:23:11,120 --> 00:23:18,240 the previous guy that i talked to mentioned that it could be 326 00:23:15,600 --> 00:23:22,240 the graphics card yeah he's on the right track there 327 00:23:19,600 --> 00:23:26,640 so i'm just going to continue with that well based on their troubleshooting 328 00:23:24,640 --> 00:23:33,679 hierarchy or whatever tree that they have would it be possible for you to stay on 329 00:23:29,440 --> 00:23:34,960 the phone with me while i do this or 330 00:23:33,679 --> 00:23:38,960 i wouldn't be able to stay on for that long but as far as removing the video card 331 00:23:37,760 --> 00:23:43,200 there isn't very much that can be done over the phone yeah but i'm an 332 00:23:41,120 --> 00:23:46,159 inexperienced customer i want you to help me through it even though you sent 333 00:23:44,480 --> 00:23:53,039 me instructions like instructions are an aid not like 334 00:23:50,720 --> 00:23:56,480 uh okay see you later i guess this is how they answer the 335 00:23:54,400 --> 00:23:58,960 phone in 26 seconds yeah they just like get rid of we'll stay on the phone with 336 00:23:58,080 --> 00:24:04,240 you the previous guy did but he didn't seem very like into it 337 00:24:02,480 --> 00:24:08,480 but he was willing to do it yeah i'm fine with it as long as they're willing 338 00:24:05,760 --> 00:24:11,840 to do it this must be one of those like you're rewarded by how many calls you 339 00:24:10,559 --> 00:24:16,159 get per day that's ah that's unfortunate you might 340 00:24:14,559 --> 00:24:20,799 even have just saved time by just helping us on the phone yeah why are 341 00:24:18,240 --> 00:24:24,240 they so fixated on just the graphics card though 342 00:24:21,919 --> 00:24:28,640 so we called him back like we did the graphics card 343 00:24:26,640 --> 00:24:33,120 because that's not the problem on hold for eight minutes this time okay 344 00:24:30,960 --> 00:24:37,120 that's still collectively left well clearly he must have talked somebody 345 00:24:34,960 --> 00:24:40,880 through taking the GPU out on the phone the back of the computer there's a power 346 00:24:38,640 --> 00:24:45,120 supply switch typically just put it in zero position oh nice i think this is 347 00:24:43,520 --> 00:24:50,960 the first one that's told us to turn the power supply switch off do you know what 348 00:24:47,440 --> 00:24:53,120 part your RAM sticks are hey yeah oh hey 349 00:24:50,960 --> 00:24:58,640 oh what do we what's going on here seems like cyberpower hierarchy GPU if there's 350 00:24:55,679 --> 00:25:03,039 no display then RAM both of the um RAM sticks there's a locking tab on top 351 00:25:00,640 --> 00:25:06,400 sometimes on bottom as well so i guess all we needed from cyberpower 352 00:25:04,799 --> 00:25:11,120 was to actually get a computer from them and then we can see the good tech support yeah 353 00:25:09,440 --> 00:25:15,279 so then you're going to want to grab one stick just one you're going to put it 354 00:25:12,799 --> 00:25:18,720 back into the second slot going left to right 355 00:25:16,799 --> 00:25:22,799 are you listening to these instructions yeah dang 356 00:25:20,720 --> 00:25:27,360 he even told us what slot to put it in oh it looks like it's working now 357 00:25:25,679 --> 00:25:31,200 ready we're going to just grab the one that's out we're gonna pop it into the 358 00:25:30,000 --> 00:25:35,200 the uh the far right spot so the fourth one 359 00:25:33,360 --> 00:25:40,080 going left to right even he didn't mention make sure you get two distinct 360 00:25:37,120 --> 00:25:44,400 clicks on the RAM though nobody alright it looks like everything is 361 00:25:41,440 --> 00:25:46,880 booted up uh normally now that's good 362 00:25:45,919 --> 00:25:51,760 um i do have one question though 363 00:25:49,039 --> 00:25:55,840 uh it looks like one fan here the one at the bottom 364 00:25:52,880 --> 00:25:59,600 um is supposed to be an RGB fan but there's no color 365 00:25:57,840 --> 00:26:03,840 now that we have the computer fixed there was a couple other complications 366 00:26:01,200 --> 00:26:08,640 with this one a one of the fans was not lighting up RGB wise and b the damage we 367 00:26:06,880 --> 00:26:12,000 saw in the unboxing video so we're now asking them about that to see how they 368 00:26:10,000 --> 00:26:15,520 handled it uh yeah you want to open up that middle site and then send me a 369 00:26:13,600 --> 00:26:19,360 photo of what's behind this is a good idea having us send a picture this is 370 00:26:17,200 --> 00:26:23,360 the closest we've gotten to a zoom call yeah you'll see a set of three pins 371 00:26:21,440 --> 00:26:28,400 there and then this cable just plugs into those three teams great it looks 372 00:26:25,279 --> 00:26:28,400 like both fans are running now 373 00:26:30,320 --> 00:26:36,480 all the RGB nice i'm just looking at the photos right now 374 00:26:34,559 --> 00:26:40,480 so you can see all the little dents if i was him i'd probably be like that one 375 00:26:38,720 --> 00:26:43,919 can you live with this okay that one's the front one i i don't care about the 376 00:26:42,400 --> 00:26:48,000 side panel ones but the front panel being dented and kind of so for this one 377 00:26:45,679 --> 00:26:51,760 i can i can make more questions you know what we're gonna offer with it 378 00:26:49,840 --> 00:26:55,840 so level one tech support can't really make a call about like sending a hundred 379 00:26:54,159 --> 00:26:59,840 dollars worth of side panels they got back to us in like two days of the uh i 380 00:26:57,919 --> 00:27:02,559 think it was about a day later and said we can send you some new side panels 381 00:27:01,279 --> 00:27:07,760 does that work for you what's the address can you confirm um and they're 382 00:27:05,039 --> 00:27:12,799 in the mail right now cyberpower gets a b-plus from me b-plus b-plus are you 383 00:27:10,080 --> 00:27:16,159 kidding me yeah really yeah he was so knowledgeable he was more knowledgeable 384 00:27:13,919 --> 00:27:19,679 than the hp yeah but the problem is that they wouldn't stay on the phone with us 385 00:27:17,679 --> 00:27:23,679 yeah the first guy would but i think he was going out on a limb like he had answered 386 00:27:22,159 --> 00:27:27,120 enough phone calls that day that he was doing okay it's clearly not their policy 387 00:27:25,919 --> 00:27:31,679 to stay on the phone and walk you through it yeah um the instructions were 388 00:27:29,360 --> 00:27:36,159 generic not specific overall though in terms of the training of the reps you 389 00:27:33,760 --> 00:27:40,240 could tell there was consistency there and you could tell that not just that 390 00:27:37,760 --> 00:27:44,559 but they were they actually like do this stuff yeah you know like oh yeah this 391 00:27:43,039 --> 00:27:48,960 little detail make sure you don't miss it yeah there's two notches there might be one on the bottom might not they 392 00:27:47,200 --> 00:27:53,279 probably should be pulling up the specific system i really think that 393 00:27:50,720 --> 00:27:56,580 could help but otherwise we're all pretty darn good just stay on the phone 394 00:27:54,799 --> 00:28:00,159 for a few minutes dude yep 395 00:28:00,159 --> 00:28:06,720 54 seconds that's that's awesome anything under like three to 396 00:28:04,960 --> 00:28:11,120 five minutes i'm pretty happy yeah thank you for going origin pc my name is i'm 397 00:28:08,720 --> 00:28:16,559 gonna help you hi there i recently purchased a pc from you guys and i have 398 00:28:14,240 --> 00:28:18,960 it all set up at my desk all right yeah just want to make sure you're yeah 399 00:28:17,600 --> 00:28:22,240 you're plugged into the graphics card which should be below the 400 00:28:20,640 --> 00:28:26,159 speaker porch the graphics card should have about three or four connections yep 401 00:28:23,919 --> 00:28:31,120 that's correct easiest thing you could try 402 00:28:27,679 --> 00:28:33,440 would be to remove the RAM and try just 403 00:28:31,120 --> 00:28:37,600 plugging in one stick into the second slot going left to right there should be 404 00:28:35,279 --> 00:28:42,080 four of them whoa did he just go straight for the RAM one stick 405 00:28:40,240 --> 00:28:45,760 now this computer is nowhere near the specs of the other one but well they're 406 00:28:44,000 --> 00:28:50,320 going to have their own challenges yeah yeah just tech support weren't one of 407 00:28:47,600 --> 00:28:56,399 them that's what you're paying the 500 premium for did you count that gift card 408 00:28:53,520 --> 00:29:00,799 okay did you factor that in no i do so just make sure when you're doing that uh 409 00:28:58,720 --> 00:29:05,120 that it's facing the same direction that uh it was facing before because it can 410 00:29:02,559 --> 00:29:08,720 only go in one way and when you're doing it you want to try and simultaneously 411 00:29:06,960 --> 00:29:12,960 get the top and bottom of the stick to click as you're pushing 412 00:29:14,159 --> 00:29:21,279 you get like the top end first and then the bottom is probably not going to seat 413 00:29:18,080 --> 00:29:22,720 properly oh wow wow what great 414 00:29:21,279 --> 00:29:28,399 instructions i couldn't have said it better myself yeah you only would if we 415 00:29:24,799 --> 00:29:28,399 scripted you to say it like that hey 416 00:29:28,880 --> 00:29:34,480 all right it made a click it looks like it's in place and it feels like it's in 417 00:29:33,360 --> 00:29:38,640 place um all right go ahead and power it on 418 00:29:36,480 --> 00:29:43,200 and see what happens oh it looks like it's working 419 00:29:41,360 --> 00:29:47,840 all right so could be just the RAM needed to reseat 420 00:29:45,120 --> 00:29:51,840 that does happen um but yeah you want to go ahead and shut it down normally 421 00:29:49,600 --> 00:29:55,840 through Windows unplug the power and then put the other stick in the slot 422 00:29:54,640 --> 00:30:00,799 all the way to that's not through Windows and let's see if it uh has a 423 00:29:58,159 --> 00:30:00,799 problem or not 424 00:30:02,559 --> 00:30:07,520 ruthless 425 00:30:07,520 --> 00:30:12,480 oh my god i have bacon scented face masks 426 00:30:10,720 --> 00:30:16,880 oh my god i'm getting one of those that's amazing yeah oh my gosh 427 00:30:17,840 --> 00:30:22,960 i like this little bit of personality is he just like 428 00:30:20,960 --> 00:30:28,880 on his like email getting like a shipping notification tag me in facebook 429 00:30:26,159 --> 00:30:33,760 apparently it's from hormel foods okay giving away bacon scented masks that is 430 00:30:31,679 --> 00:30:39,520 insane that's amazing this guy's on face he's on facebook 431 00:30:36,880 --> 00:30:43,200 he still showed everyone else what's up though yeah yeah yeah so i don't even i 432 00:30:42,000 --> 00:30:47,840 don't even care also it looks like my pc is up and 433 00:30:45,200 --> 00:30:51,039 running perfectly fine now so all right great good um 434 00:30:49,520 --> 00:30:55,600 you put in the other the other chip the other stick yeah making sure we put the RAM back in that's good you don't want 435 00:30:54,240 --> 00:30:59,120 to leave us with just what is that hand holding thank you so much for your help 436 00:30:57,600 --> 00:31:03,120 and also thank you for telling me that bacon face masks are our thing because i 437 00:31:01,440 --> 00:31:10,559 need that in my life origin pc what can i say wow a plus 438 00:31:07,200 --> 00:31:14,159 under 10 minutes and bacon face mask 24 439 00:31:10,559 --> 00:31:16,000 7 8 plus around the clock yeah we should 440 00:31:14,159 --> 00:31:19,220 try calling them at 2 a.m and just see yeah see what the quality of the texture 441 00:31:17,520 --> 00:31:23,120 is i'm not coming to work 442 00:31:23,120 --> 00:31:27,520 eight minutes eight minutes that's not terrible what's it 443 00:31:26,159 --> 00:31:31,679 fantastic yeah a little bit extended it's a b 444 00:31:29,520 --> 00:31:35,840 minus i have the order number off fan by any chance yes thank you check that out 445 00:31:33,600 --> 00:31:39,360 remember figure out what pc it is are you aware if you're plugging into 446 00:31:37,760 --> 00:31:44,480 the video card or the motherboard he's probing he would have given us more guidance are you savvy are you not 447 00:31:42,480 --> 00:31:48,640 that's a fair question and he wasn't rude about it no all right um have you 448 00:31:46,720 --> 00:31:52,799 tried unplugging a keyboard just to see if it you know if it happens to power on 449 00:31:50,480 --> 00:31:57,200 with like uh just the monitor plugged in and the power cord okay broken keyboard 450 00:31:55,279 --> 00:32:00,480 yep totally a thing if they are defective or faulty they can cause 451 00:31:58,880 --> 00:32:04,720 issues with the system explaining the rationale behind what we're doing always 452 00:32:02,640 --> 00:32:11,200 appreciate that on this motherboard it has something called an easy debug led 453 00:32:08,399 --> 00:32:16,320 he's looking at the specific model and there's two of the lights lit up the 454 00:32:14,000 --> 00:32:21,679 first one and the second one um from the top um so we can check the RAM 455 00:32:19,200 --> 00:32:26,640 um oh check the RAM the GPU is a little more complicated to 456 00:32:23,919 --> 00:32:30,159 check okay it seems like he still thinks it's GPU but he's like oh you can just 457 00:32:28,640 --> 00:32:34,240 check the RAM because it's easier which that is a valid approach totally totally 458 00:32:32,640 --> 00:32:38,080 valid uh would you feel comfortable working inside of the system what a 459 00:32:36,000 --> 00:32:42,880 great way to ask that are you comfortable are you comfortable 460 00:32:41,039 --> 00:32:47,200 okay so what we're going to do is we're going to shut it down 461 00:32:44,559 --> 00:32:51,039 remove the power cord from the computer and then lastly 462 00:32:49,200 --> 00:32:55,440 hold down the power button for about 10 seconds to drain the residual power from 463 00:32:53,679 --> 00:32:58,880 the system didn't hear that from anyone else that's a little overkill but it's 464 00:32:57,120 --> 00:33:02,799 also a bit of an outdated step for the most part yeah 465 00:33:00,320 --> 00:33:08,480 so the memory would be on the right side of the CPU the CPU is more in the center 466 00:33:05,919 --> 00:33:12,559 of the computer that's where the cooler is connected you'll see like the fan 467 00:33:10,080 --> 00:33:16,399 cooler um that would be sitting on top of the CPU they got four RAM sticks and 468 00:33:14,480 --> 00:33:19,919 i popped them all out quickly look at the video card 469 00:33:18,240 --> 00:33:23,440 connection to make sure uh you know 470 00:33:21,360 --> 00:33:26,399 potentially not something that's loose nice he's just checking the easy things 471 00:33:25,200 --> 00:33:31,679 this is just yes and this call is taking longer but 472 00:33:29,120 --> 00:33:35,919 he's just being more verbose and i have no problem with that i feel very taken 473 00:33:34,080 --> 00:33:39,200 care of right now this motherboard in particular there's only one 474 00:33:38,159 --> 00:33:44,240 latch that that loosens on the slot nice he checked 475 00:33:42,559 --> 00:33:48,880 that this one only has latches on the top wow you can pull it back using like 476 00:33:46,960 --> 00:33:53,200 two fingers you can pull the latch away from the memory stick wow he is so 477 00:33:51,919 --> 00:33:57,200 thorough wow he's just making sure everything is 478 00:33:55,919 --> 00:34:02,640 good the whole way i've left the second one in the socket 479 00:34:00,559 --> 00:34:05,519 okay sounds good so let's go ahead and plug it into power again and then we're 480 00:34:04,240 --> 00:34:10,320 going to try and boot it up to see if that makes any difference 481 00:34:08,000 --> 00:34:14,159 she went on her own and pushed the RAM stick did she yeah 482 00:34:14,639 --> 00:34:20,159 to be fair it's very possible that it wouldn't have been that stick and it's 483 00:34:18,000 --> 00:34:24,639 very unlikely that all four of them would have popped out that is like a 484 00:34:22,560 --> 00:34:27,839 one and a half million this is like the difference between like an extra minute 485 00:34:26,560 --> 00:34:33,599 on the call where he's like okay that one's not working let's try reseeding it with a different one or put a different 486 00:34:30,800 --> 00:34:38,320 stick in that slot it says devices changed CPU or memory or cmos have been 487 00:34:36,639 --> 00:34:41,679 cleared it sounds like it's booting up now before it sounds like you weren't 488 00:34:39,760 --> 00:34:46,960 getting any image from the computer at all so it most likely was related to a memory 489 00:34:44,480 --> 00:34:50,399 stick being loose or it could be a bad memory stick but it's more likely that 490 00:34:49,040 --> 00:34:55,440 one of the sticks were loose what we're going to do is we're going to shut it down again 491 00:34:52,639 --> 00:34:58,160 and remove the power cord as well power cord yes 492 00:34:56,560 --> 00:35:02,960 make sure you got to clarify that every time you do you do i forget 493 00:35:00,839 --> 00:35:06,320 sometimes i have definitely forgotten there's a 494 00:35:04,240 --> 00:35:10,240 notch on the motherboard socket and then a notch on the memory stick itself 495 00:35:08,800 --> 00:35:14,480 oh she's like double checking because she messed up one of them remember yeah 496 00:35:12,560 --> 00:35:18,000 and those two notches the one that's on the motherboard swat and the one that's 497 00:35:16,079 --> 00:35:21,119 on the memory stick they most they must match a line with each other when you're 498 00:35:19,760 --> 00:35:24,560 in poland it's like the first person that's like really talked her through a 499 00:35:22,880 --> 00:35:28,720 memory slot that's just such an important part 500 00:35:26,320 --> 00:35:33,520 and so easy to not mess up so once you have the uh yeah the direction down uh 501 00:35:31,599 --> 00:35:38,240 when you install it you just align it with the socket i would recommend 502 00:35:36,000 --> 00:35:40,880 um like laying the computer down for beginners that's 503 00:35:41,839 --> 00:35:47,599 one step higher from what i even would have thought to say yeah lay the 504 00:35:46,240 --> 00:35:52,079 computer down it's easier then you don't have to brace it you can use two hands 505 00:35:50,240 --> 00:35:56,079 you can push down on the bottom portion and then push down on the top portion 506 00:35:53,839 --> 00:36:00,240 and you sh you may hear a click you don't always have to hear a click but 507 00:35:58,000 --> 00:36:04,320 you'll notice that the top latch it like bends itself forward 508 00:36:02,320 --> 00:36:08,000 oh man this guy like likes his job this guy 509 00:36:06,240 --> 00:36:12,560 should just make tech tips videos man yeah we should hire this dude got 510 00:36:10,160 --> 00:36:15,839 everything sorted out yeah you can go ahead and try turning it on but before 511 00:36:14,640 --> 00:36:22,079 you do i would just double check everything make sure everything looks fully connected i'm gonna go over them 512 00:36:19,680 --> 00:36:26,640 one more time as well like you know so if i power did this the computer 513 00:36:24,560 --> 00:36:31,359 probably would have turned on just push them in a little bit more just make sure 514 00:36:28,880 --> 00:36:35,119 it costs you five seconds now and instead of ten minutes later 515 00:36:33,119 --> 00:36:38,640 if it turns on again i think it might 516 00:36:36,640 --> 00:36:43,680 really i think with how deluxe those instructions were if she messed this up 517 00:36:40,880 --> 00:36:43,680 it's on sale 518 00:36:44,560 --> 00:36:50,160 all right i'm getting the same um thing as 519 00:36:48,320 --> 00:36:55,680 before when we had the single RAM stick in it just says devices changed CPU or 520 00:36:52,560 --> 00:36:57,599 memory or cmos have been cleared and 521 00:36:55,680 --> 00:37:00,000 then please enter setup to configure your system 522 00:36:58,800 --> 00:37:04,880 um so so yeah we can press the key to enter 523 00:37:02,640 --> 00:37:07,200 setup and then once you're in setup so you can go ahead and connect the 524 00:37:06,160 --> 00:37:10,839 keyboard no way he even walks her through the box 525 00:37:09,520 --> 00:37:16,720 he helps her reconfigure her bio settings sweet 526 00:37:14,000 --> 00:37:20,240 everything is working perfectly fine now sounds good so once you're in the BIOS 527 00:37:18,960 --> 00:37:24,400 like when you press enter setup you could just press the escape key and then it moves straight into the Windows after 528 00:37:23,200 --> 00:37:28,880 that look she said it's done but he's still 529 00:37:26,320 --> 00:37:32,320 giving her instructions slow clap 530 00:37:30,119 --> 00:37:36,160 unbelievable that's polite applause here 531 00:37:34,640 --> 00:37:40,000 this is better instructions than you and me would give i mean we would both be 532 00:37:37,760 --> 00:37:45,280 like you should just know this like main gear there's just no other grade 533 00:37:42,240 --> 00:37:48,240 they got our first ever a plus plus a 534 00:37:45,280 --> 00:37:52,960 two pluses editor's choice two plus editors choice wow now we just have to 535 00:37:50,880 --> 00:37:57,599 see if they hold up when it comes to performance so don't miss part four 536 00:37:55,839 --> 00:38:02,400 where we're going to be talking about what kind of systems we were diagnosing 537 00:37:59,680 --> 00:38:07,760 here and uh don't miss this freaking drop you guys dbrand precision skins 538 00:38:05,760 --> 00:38:14,720 this is your only chance to get sticker bomb and the lioness selfie face you 539 00:38:10,880 --> 00:38:14,720 gotta go now at the link below 540 00:38:14,960 --> 00:38:20,160 the water bottle it's full of beans what memes 541 00:38:18,000 --> 00:38:24,640 check out car pro critics songs and sandals ltkstore.com what happened to my 542 00:38:23,440 --> 00:38:29,440 car it's even got the oh wow face on it from 543 00:38:26,640 --> 00:38:29,440 ltx